TechMine

BACKGROUND

Please describe your company and position.

I am the CEO of inIT

Describe what your company does in a single sentence.

We specialize in creating dedicated web applications for companies, helping them manage data, automate business processes, and eliminate errors resulting from the human factor.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechMine to accomplish?

• Learning to sell

SOLUTION

How did you find TechMine?

Referral

Why did you select TechMine over others?

Great culture fit

How many teammates from TechMine were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Before we started working with Łukasz, sales in our software house were very intuitive and effective, but there was no system.

The first thing that changed was the way we thought about what sales actually meant in a service company. Łukasz didn't come with a ready-made script or a "convertible" email template. He started with how we understood our customers and what we were actually communicating when we talked about ourselves. It turned out we were saying a lot—but not what the customer needed to hear. The communication workshop he led us through changed not only the content of our communication across all channels but the very way we think about customer conversations.

Then came the process. We now have clearly defined sales stages, we know what should happen at each stage, and what we look for in the conversation before moving on. It's not a complicated framework—rather, it's a reorganization of things we previously did intuitively. We built prospecting from scratch: databases, qualification criteria, contact sequences. Previously, "prospecting" meant messaging someone on LinkedIn when things were a bit more relaxed. Now it's a repeatable process that works regardless of whether someone feels like it that week or not.

The most tangible change concerns the sales conversations themselves. We used to treat them like a presentation—showing portfolios, talking about technologies, waiting for questions. Now we lead the conversation. We ask questions, listen, and build the proposal around what the client actually wants to achieve, not around what we can do. The difference in client reactions is immediately noticeable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We managed to build a sales process that did not exist before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Łukasz deals with terms and a given word

What was your primary form of communication with TechMine?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Łukasz is able to explain well what a good sales process should look like.

Are there any areas for improvement or something TechMine could have done differently?

Everything was fine

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a business services company. We offer sales and servicing of cash registers and fiscal printers, sales and management software, and accessories, ensuring comprehensive support for companies regarding fiscal devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMine?

We wanted to introduce a civilized and efficient sales process that actually works.

SOLUTION

What was the scope of their involvement?

TechMine has conducted an in-depth diagnosis of our sales, offer, and operating procedures. The team has identified obstacles that undermine our efforts to improve sales and has implemented methods to remove them. TechMine has set up processes and a knowledge base for sales and provides ongoing training and support. 
The team has delivered SalesMachine as a knowledge base and know-how and introduced their CONVICT method of communication with prospects. TechMine has also helped us build a tool stack and procedures for discovering prospecting clients in the market, reaching out to them, and pushing them through the sales funnel.

What is the team composition?

We work with two teammates from TechMine.

How did you come to work with TechMine?

TechMine reached out to me with a proposal. We chose them over other options because they had high ratings, their company values aligned with ours, and Łukasz (Founder) immediately built rapport and made me feel understood. He seemed to have all the answers I needed.

How much have you invested with them?

We’ve spent an amount we’re keeping confidential.

What is the status of this engagement?

We started working with TechMine in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechMine's work has increased our sales efforts, number of sales, and revenue. We've doubled our revenue in 18 months.

How did TechMine perform from a project management standpoint?

TechMine has delivered everything on time and waited for us to catch up. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

Łukasz actually cares about our overall company's success and often shares his knowledge and experience that exceed the agreed scope to help move things forward faster.

Are there any areas they could improve?

I don't think there's anything they can improve on.