TechHeights - Business IT Services Orange County

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager and network engineer of Embee Processing, a manufacturing company. We provide comprehensive metal finishing services, including over 70 processes, inspection, and testing, with certifications and approvals from major military and commercial contractors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechHeights - Business IT Services Orange County?

With TechHeights, we significantly improve our cybersecurity and achieving CMMC compliance.

SOLUTION

What was the scope of their involvement?

TechHeights - Business IT Services Orange County provides managed IT services (MSP) and CMMC compliance certification audit services. The team also supports us with technology for evolving threats and improving our security posture. TechHeights - Business IT Services Orange County handles network monitoring with their MDR team and helps us build our policies and procedures for CMMC.

What is the team composition?

We work with 2–5 teammates from TechHeights - Business IT Services Orange County.

How did you come to work with TechHeights - Business IT Services Orange County?

We found them through a referral and Clutch. We chose them over other providers because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, offered good value for the cost, and had company values that aligned with ours.

What is the status of this engagement?

We started working with them in July 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We expect to generate more customers and military contracts after completing the CMMC compliance. Since we started the project, we’ve gained our customers' trust that their product is in good hands. We’ve also significantly increased our monthly sales.

How did TechHeights - Business IT Services Orange County perform from a project management standpoint?

They deliver on time and are very punctual. We communicate through in-person and virtual meetings.

What did you find most impressive about them?

They’re team-oriented and always there for us 24/7.

Are there any areas they could improve?

Excellent service! - Everything is good.

BACKGROUND

Please describe your company and position.

I am the CEO of Qnomx

Describe what your company does in a single sentence.

Qnomx is a healthcare technology company specializing in advanced hospital management systems, clinical workflow solutions, and secure digital health platforms. We help hospitals and healthcare providers streamline operations, improve patient outcomes, and maintain the highest standards of data security and regulatory compliance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• We engaged TechHeights to strengthen our overall compliance posture and develop comprehensive System Security Plans (SSP). Our primary objectives were to achieve robust risk management, ensure full regulatory compliance, and build a clear, actionable security framework that supports both current operations and future growth.

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

Clutch Site

Why did you select TechHeights - Business IT Services Orange County over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included a thorough compliance assessment, risk identification and mitigation planning, and the development of detailed System Security Plans (SSP). 

Key deliverables included: Comprehensive risk assessments and gap analyses Development of tailored System Security Plans (SSP) Implementation guidance for security controls Documentation supporting regulatory requirements Staff training recommendations and compliance roadmaps

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully completed and documented our System Security Plans across all major systems. All identified high-priority risks were addressed with appropriate controls. We achieved full compliance readiness for key healthcare regulations, and our internal audit team confirmed that the documentation met both internal standards and external regulatory expectations. The project was delivered within the agreed timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TechHeights demonstrated excellent project management throughout the engagement. They delivered all items on time and maintained clear, consistent communication. Their team was highly responsive to our requests, quickly accommodating adjustments when needed and providing practical solutions whenever challenges arose. We always felt well-supported and informed at every stage.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

Email or Messaging App

What did you find most impressive or unique about this company?

The depth of their expertise in healthcare compliance and risk management stood out. Their consultants are not only technically strong but also understand the real-world complexities of hospital environments. They delivered high-quality, professional documentation that was both thorough and practical. Their proactive approach and attention to detail gave us complete confidence in the final deliverables.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

None of significance. The engagement ran very smoothly, and TechHeights exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Tax Preparer/Office Manager of T.L.Linn & Company

Describe what your company does in a single sentence.

Tax Preperation and Accounting Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• Transition of old IT company to their IT, moving our data, server-log-in's, firewall, security moved over to them.
• Migrate and Install a new physical server, and 3 desktops onto network.
• 14 year old analog phone system, have TechHeights get us on Voip, get us new phones, all set up with new provider, contact Spectrum for land-lines and end that.
• Be our everyday IT company

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

Online Search

Why did you select TechHeights - Business IT Services Orange County over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned
• Other

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Transition from old IT company to TechHeights

Migration of old physical server, to new physical server and 3 workstations

Set up VOIP and installed hardware for getting office set up with 5 phones and modern equipment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are a tax firm. We house over 1000 clients social security numbers and client data. To keep that information secure we need a strong IT team managing that. TechHeights gives us peace of mind keeping us current with the saftey protocals in place.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutley they have gone above and beyond. The owners came to our site personally to check out our system prior to project starting. They get it done!

What was your primary form of communication with TechHeights - Business IT Services Orange County?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication, there word holds value, there fair.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

Not so far.

BACKGROUND

Introduce your business and what you do there.

I’m a government sales specialist at Circuit Assembly Corp. We design and manufacture custom cable assemblies, connectors, wire harnesses, and turnkey box builds for aerospace, military, medical, and industrial sectors, offering high-quality, precision-engineered interconnect solutions for demanding environments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish for your manufacturing operations?

We hired them to handle our Cybersecurity Maturity Model Certification (CMMC) journey for government contracting. They are well-versed in the CMMC controls and are able to help us get third-party certified.

SOLUTION

What was the scope of their involvement?

TechHeights - Business IT Services Orange County will provide general IT services, CMMC certification preparation, and International Traffic in Arms Regulations (ITAR) controls. They will help us get policies in place and assist with our gap analysis to close the gaps and become CMMC compliant. The work will include everything from Federal Information Processing Standards (FIPS) encryption to integrations with our current system.

What is the team composition?

We don’t know how many teammates from TechHeights - Business IT Services Orange County are assigned to our project.

How did you come to work with TechHeights - Business IT Services Orange County?

They were referred to me. I chose them over other IT service providers because they were close to my geographic location, their pricing fit our budget, they had a great culture fit, and they offered good value for the cost. Moreover, their company values aligned with ours.

What is the status of this engagement?

We started working with them in March 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve just signed with them, but we’re confident they can get the job done better than our previous provider.

How did TechHeights - Business IT Services Orange County perform from a project management standpoint?

They’re on top of the project and very responsive. Our primary form of communication is virtual meetings.

What did you find most impressive about them?

Throughout our selection process, they were patient and willing to meet with us as much as we wanted. They even came to see our facility and how we operate before they provided a quotation. Their professionalism and thoroughness were very apparent, and they knew what they were talking about.Moreover, they have all in-house technicians. They all come to the office, so their response times are way better than the competition. They’re also responsive to meeting requests and other things.

Are there any areas they could improve?

No, they’ve been patient and well-informed the whole time.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of RD3 Technologies Inc., an IT company. We provide managed cybersecurity services, including governance, risk management, and compliance (GRC) solutions, to defense manufacturers and critical infrastructure. We help them achieve compliance, protect sensitive data, and enhance cyber resilience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechHeights - Business IT Services Orange County?

We needed help with IT and cybersecurity services for our defense clients.

SOLUTION

What was the scope of their involvement?

TechHeights - Business IT Services Orange County provides us with IT services, including patching, updates, break/fix, endpoint detection and response (EDR), security operations center (SOC), managed detection and response (MDR), multi-factor authentication (MFA), application control, and CMMC implementation.

What is the team composition?

We work with 2–5 teammates from TechHeights - Business IT Services Orange County.

How did you come to work with TechHeights - Business IT Services Orange County?

Someone referred TechHeights - Business IT Services Orange County to me. I chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with TechHeights - Business IT Services Orange County in March 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechHeights - Business IT Services Orange County has helped us achieve compliance for our clients with CMMC. Moreover, we’ve seen reduced security incidents and improved system performance.

How did TechHeights - Business IT Services Orange County perform from a project management standpoint?

TechHeights - Business IT Services Orange County always delivers on time. We communicate via virtual meetings.

What did you find most impressive about them?

They’re willing to invest in new partnerships and tools to ensure they’re right for each client.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m the principal of Hitchman Fiduciaries LLC, a company that provides fiduciary services, managing complex assets and personal care needs. We can serve as trustee, financial or healthcare power of attorney, or conservator/guardian, both during a client’s lifetime and after death.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechHeights - Business IT Services Orange County?

We needed to keep our company at the highest level of data security while ensuring our IT infrastructure provided all the tools and resources our associates needed to operate efficiently and effectively in delivering value to our clients.

SOLUTION

What was the scope of their involvement?

Upon engaging TechHeights, they immediately performed an assessment of our current environment and made recommendations to improve the quality and effectiveness of our IT systems. They proposed a new configuration, which improved the reliability of our systems while adding significant security protection. We consider them an integral partner and frequently consult with them about current challenges.

What is the team composition?

We work with two teammates from TechHeights.

How did you come to work with TechHeights - Business IT Services Orange County?

A friend referred TechHeights to us. We chose them over other options because they were a great culture fit, offered good value for the cost, and had company values aligned with ours.

What is the status of this engagement?

We worked with them from December 2024–April 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to TechHeights’ work, our downtime has been reduced, and our efficiency has increased.

How did TechHeights - Business IT Services Orange County perform from a project management standpoint?

They deliver on time, and their entire team has been a pleasure to work with. They immediately answer calls and fix any issues very quickly.

What did you find most impressive about them?

Their business culture is very similar to ours: delivering value for the money.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the COO of Visit Anaheim

Describe what your company does in a single sentence.

VISIT ANAHEIM IS A DESTINATION MARKETING ORGANIZATION PROMOTING CONVENTIONS, MEETINGS AND LEISURE TRAVEL TO ANAHEIM AND ORANGE COUNTY.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• To streamline our IT processes and workflow
• To provide costs saving opportunities
• To ensure maximum security implementation and reduce risk exposure

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

Online Search

Why did you select TechHeights - Business IT Services Orange County over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In May 2025, we transitioned all IT licenses to TechHeights.  At the same time, TechHeights enabled us to streamline services and processes while providing greater value to all IT related areas.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We contracted with TechHeights as our ongoing IT service provider.  We have since been able to consolidate licenses for additioal cost-savigs.  Since our transition to TechHeights, we are experiencing a reduced number of comprimising email attempts.  This is the result of their recommended security platform for email communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TechHeights assigned a dedicated company contact who is extremely responsive to all needs until a solution or correction is identified and accomplished.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

In-Person Meeting

What did you find most impressive or unique about this company?

The leadership team is very honest and has integrity. They provide a sincere approach to find solutions to our needs that make sense for the size of our organization.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

Scheduling our one on one meetings with shorter timelines would be helpful.  We would prefer for the TechHeights team to initiate a quarterly meeting with us. 

BACKGROUND

Please describe your company and position.

I am the CIO of CallMiner

Describe what your company does in a single sentence.

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• As a company that processes massive volumes of customer conversation data, including for healthcare clients, we needed to tighten up our compliance posture and get serious about identity management before it became a liability. We were running on a patchwork of legacy access controls, no formalized incident response plan, and a HIPAA compliance gap that our healthcare-sector clients had started flagging in security questionnaires. That is not a place you want to be when you are handling this much sensitive data.

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

• Online Search
• Referral
• TechHeights was referred to us by one of our past clients who has probably worked with them also.

Why did you select TechHeights - Business IT Services Orange County over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project scope included a full HIPAA compliance audit and remediation roadmap, deployment of Okta for identity and access management across our internal systems, a breach detection and incident response framework, and a disaster recovery plan for our hosting environment. They also took over managed hosting for a subset of our infrastructure that needed to meet stricter compliance standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We passed our first HIPAA audit post-engagement with zero major findings, which hadn't happened in the two prior audit cycles. Access-related security incidents dropped to nearly zero in the six months after the Okta rollout, and our mean time to detect and respond to flagged anomalies went from over 24 hours to under 3. Our healthcare clients stopped flagging us in security reviews, which was really the business outcome we were after.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our engagement ran through biweekly steering calls plus a shared ticketing system for day-to-day items. I was the primary point of contact on our side, working alongside our VP of Engineering. TechHeights assigned us a dedicated compliance lead, a security engineer who handled the Okta implementation, and an incident response specialist who built out our playbooks. They were also good about looping in a senior architect whenever something touched our hosting environment directly, rather than making us ask for escalation.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was how they handled the HIPAA audit prep. Instead of just handing us a checklist, their compliance lead sat with our internal teams to walk through where the actual risk was, not just where the paperwork gaps were. They also caught two access control issues during the Okta rollout that our previous vendor had missed entirely. It is rare to find a security partner who pushes back on your assumptions instead of just executing what you ask for.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

The one area I would flag is documentation. Some of the disaster recovery runbooks were written a bit too technical for our broader IT staff and needed simplifying. Minor fix, easily addressed.

BACKGROUND

Please describe your company and position.

I am the Project Manager of IntroVertical

Describe what your company does in a single sentence.

Introvertical SRL helps European and international projects realize and measure the impact of their results.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• The main reason we brought TechHeights in was that our internal team was spending too much time dealing with recurring IT issues instead of focusing on ongoing projects. We also wanted to improve how we handled security and make sure we had a solid recovery plan if something unexpected happened.
• Another priority was having a reliable team to manage our hosting environment and provide day-to-day technical support whenever our employees needed assistance. We weren't looking for a complete overhaul, but we did want a more stable and better-managed IT setup.

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

• Online Search
• Referral

Why did you select TechHeights - Business IT Services Orange County over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project started with a review of our existing environment so they could understand where the biggest risks and recurring issues were. One of the first areas they helped us with was strengthening our backup and disaster recovery process because we wanted more confidence that important systems and data could be restored if needed. They also assumed responsibility for managing our hosting environment, keeping an eye on performance and resolving issues before they became disruptive. On the support side, our employees had a dedicated help desk for everyday technical problems, which reduced the number of interruptions reaching our internal team. Along the way, they also recommended a few practical security improvements that were implemented without causing unnecessary disruption to our normal operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest difference was that our team stopped spending as much time dealing with everyday IT problems. Support requests were handled more consistently, our hosting environment became more reliable, and we felt much better prepared knowing there was a clear recovery process in place if we ever needed it. It allowed us to concentrate more on our own work instead of constantly switching focus to technical issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From my perspective, the project was easy to keep track of. We always knew what they were working on and what was coming next, so there were very few surprises. If we raised a concern or asked them to look into something, they usually came back with an answer quickly instead of letting requests sit for days. The work moved at a steady pace, and everything we had planned together was completed within the expected timeframe.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I liked that they focused on preventing problems instead of only reacting when something stopped working. That approach gave us a lot more confidence in our IT environment.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

Nothing stands out. The engagement went smoothly, and the team delivered what we expected, so we're happy with how everything turned out.

BACKGROUND

Please describe your company and position.

I am the CEO of Elastic

Describe what your company does in a single sentence.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• We hired TechHeights because we needed internal professionals to gain the aim. We planned to gain SOC 2 type 1 status, so we needed an assessment from a reliable cybersecurity partner.

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

Online Search

Why did you select TechHeights - Business IT Services Orange County over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TechHeights helped us establish the Information Security Management System and fulfill its requirements. The team conducted the Security Gap Analysis and gave the recommendation to rapidly eliminate non-conformity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

TechHeights provided us with a Security Gap Analysis report and described what changes are needed to increase the security posture of our company. They conducted regular sync-up meetings and shared the progress of completed work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team immediately found a common language with our internal team, set up regular sync-up meetings, maintained continuous communication through a corporate messenger and documented all the project in Jira.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

Virtual Meeting

What did you find most impressive or unique about this company?

Their goal orientation and ease of communication made it a pleasure to work with them.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

Did not notice such in our case.