TechHeights - Business IT Services Orange County

BACKGROUND

Please describe your company and position.

I am the CEO of Qnomx

Describe what your company does in a single sentence.

Qnomx is a healthcare technology company specializing in advanced hospital management systems, clinical workflow solutions, and secure digital health platforms. We help hospitals and healthcare providers streamline operations, improve patient outcomes, and maintain the highest standards of data security and regulatory compliance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• We engaged TechHeights to strengthen our overall compliance posture and develop comprehensive System Security Plans (SSP). Our primary objectives were to achieve robust risk management, ensure full regulatory compliance, and build a clear, actionable security framework that supports both current operations and future growth.

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

Clutch Site

Why did you select TechHeights - Business IT Services Orange County over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included a thorough compliance assessment, risk identification and mitigation planning, and the development of detailed System Security Plans (SSP). 

Key deliverables included: Comprehensive risk assessments and gap analyses Development of tailored System Security Plans (SSP) Implementation guidance for security controls Documentation supporting regulatory requirements Staff training recommendations and compliance roadmaps

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully completed and documented our System Security Plans across all major systems. All identified high-priority risks were addressed with appropriate controls. We achieved full compliance readiness for key healthcare regulations, and our internal audit team confirmed that the documentation met both internal standards and external regulatory expectations. The project was delivered within the agreed timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TechHeights demonstrated excellent project management throughout the engagement. They delivered all items on time and maintained clear, consistent communication. Their team was highly responsive to our requests, quickly accommodating adjustments when needed and providing practical solutions whenever challenges arose. We always felt well-supported and informed at every stage.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

Email or Messaging App

What did you find most impressive or unique about this company?

The depth of their expertise in healthcare compliance and risk management stood out. Their consultants are not only technically strong but also understand the real-world complexities of hospital environments. They delivered high-quality, professional documentation that was both thorough and practical. Their proactive approach and attention to detail gave us complete confidence in the final deliverables.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

None of significance. The engagement ran very smoothly, and TechHeights exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Tax Preparer/Office Manager of T.L.Linn & Company

Describe what your company does in a single sentence.

Tax Preperation and Accounting Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• Transition of old IT company to their IT, moving our data, server-log-in's, firewall, security moved over to them.
• Migrate and Install a new physical server, and 3 desktops onto network.
• 14 year old analog phone system, have TechHeights get us on Voip, get us new phones, all set up with new provider, contact Spectrum for land-lines and end that.
• Be our everyday IT company

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

Online Search

Why did you select TechHeights - Business IT Services Orange County over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned
• Other

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Transition from old IT company to TechHeights

Migration of old physical server, to new physical server and 3 workstations

Set up VOIP and installed hardware for getting office set up with 5 phones and modern equipment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are a tax firm. We house over 1000 clients social security numbers and client data. To keep that information secure we need a strong IT team managing that. TechHeights gives us peace of mind keeping us current with the saftey protocals in place.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutley they have gone above and beyond. The owners came to our site personally to check out our system prior to project starting. They get it done!

What was your primary form of communication with TechHeights - Business IT Services Orange County?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication, there word holds value, there fair.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

Not so far.

BACKGROUND

Please describe your company and position.

I am the COO of Visit Anaheim

Describe what your company does in a single sentence.

VISIT ANAHEIM IS A DESTINATION MARKETING ORGANIZATION PROMOTING CONVENTIONS, MEETINGS AND LEISURE TRAVEL TO ANAHEIM AND ORANGE COUNTY.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• To streamline our IT processes and workflow
• To provide costs saving opportunities
• To ensure maximum security implementation and reduce risk exposure

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

Online Search

Why did you select TechHeights - Business IT Services Orange County over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In May 2025, we transitioned all IT licenses to TechHeights.  At the same time, TechHeights enabled us to streamline services and processes while providing greater value to all IT related areas.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We contracted with TechHeights as our ongoing IT service provider.  We have since been able to consolidate licenses for additioal cost-savigs.  Since our transition to TechHeights, we are experiencing a reduced number of comprimising email attempts.  This is the result of their recommended security platform for email communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TechHeights assigned a dedicated company contact who is extremely responsive to all needs until a solution or correction is identified and accomplished.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

In-Person Meeting

What did you find most impressive or unique about this company?

The leadership team is very honest and has integrity. They provide a sincere approach to find solutions to our needs that make sense for the size of our organization.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

Scheduling our one on one meetings with shorter timelines would be helpful.  We would prefer for the TechHeights team to initiate a quarterly meeting with us. 

BACKGROUND

Please describe your company and position.

I am the CEO of a computer game company.

Describe what your company does in a single sentence.

We are one of the most northern game studios in the world, chilling out (literally and figuratively) just 170km south of the Arctic Circle in Oulu, Finland. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

As a computer games company, we needed a reliable IT partner to improve the stability, security, and performance of our infrastructure. Our internal team was spending too much time dealing with network issues, workstation maintenance, software updates, and user support requests. 
We hired TechHeights - Business IT Services Orange County to provide managed IT services, strengthen our cybersecurity posture, reduce downtime, and ensure our development and operational environments remained available and secure for both our game development and business teams.

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

• Online Search
• Clutch Site

Why did you select TechHeights - Business IT Services Orange County over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TechHeights provided comprehensive managed IT services covering infrastructure monitoring, help desk support, network administration, cybersecurity management, endpoint maintenance, software updates, and backup oversight. They assessed our existing environment, implemented monitoring tools, improved system documentation, and established preventive maintenance procedures. 
The team also handled user support requests, managed security updates, monitored network health, and ensured our backup and recovery processes were functioning properly. Their work helped create a more stable and secure IT environment while allowing our internal staff to focus on game development and business priorities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most noticeable outcome was the reduction in recurring technical issues and unplanned downtime. Support tickets were resolved more efficiently, system performance became more consistent, and employees experienced fewer interruptions during their daily work. We also gained better visibility into our IT environment through regular reporting and monitoring, which helped us address potential issues before they became larger problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and dependable throughout the engagement. Deliverables were completed on schedule, and communication was consistent. Whenever urgent issues arose, their team responded quickly and kept us informed until the matter was fully resolved. They were flexible when our priorities changed and were always willing to adjust their approach to meet our operational requirements.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their proactive approach. Rather than simply reacting to problems, they actively monitored our systems and identified potential risks before they affected operations. Their team combined strong technical knowledge with excellent customer service, making them feel like an extension of our own organization rather than an external vendor.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

We were very satisfied with the engagement.

BACKGROUND

Please describe your company and position.

I'm a department director at METRO HYUNDAI

Describe what your company does in a single sentence.

We are a Hyundai car dealership. We sell, service and repair Hyundai vehicles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• Activate computers and add them to the server
• Relocation of phones and provision
• Relocation of phones and provision

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

Referral

Why did you select TechHeights - Business IT Services Orange County over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were relocating 2 employees from one of our stores and also activating 2 computers in our service shop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The productivity in the shop is increasing by 15% as the technicians will have 2 additional working computers. Our HR department will be able to utilize their offices completely.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are always happy with the work, followthrough and efficency of Andrew and Justin. Both IT employees are a pleasure to work with, patient and very knowlegeable. We appreciate their hard work and dedication to every project we have at all of our locations.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The comany is always very responsive from the ownership team to the technicians. Irma in the office always does her best to get our work scheduled with the urgency we need. The entire company is always readily available if an issue arrives, which is rare.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

Everyone can improove. But as of today I do not have any specific concerns.

BACKGROUND

Introduce your business and what you do there.

I’m a government sales specialist at Circuit Assembly Corp. We design and manufacture custom cable assemblies, connectors, wire harnesses, and turnkey box builds for aerospace, military, medical, and industrial sectors, offering high-quality, precision-engineered interconnect solutions for demanding environments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish for your manufacturing operations?

We hired them to handle our Cybersecurity Maturity Model Certification (CMMC) journey for government contracting. They are well-versed in the CMMC controls and are able to help us get third-party certified.

SOLUTION

What was the scope of their involvement?

TechHeights - Business IT Services Orange County will provide general IT services, CMMC certification preparation, and International Traffic in Arms Regulations (ITAR) controls. They will help us get policies in place and assist with our gap analysis to close the gaps and become CMMC compliant. The work will include everything from Federal Information Processing Standards (FIPS) encryption to integrations with our current system.

What is the team composition?

We don’t know how many teammates from TechHeights - Business IT Services Orange County are assigned to our project.

How did you come to work with TechHeights - Business IT Services Orange County?

They were referred to me. I chose them over other IT service providers because they were close to my geographic location, their pricing fit our budget, they had a great culture fit, and they offered good value for the cost. Moreover, their company values aligned with ours.

What is the status of this engagement?

We started working with them in March 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve just signed with them, but we’re confident they can get the job done better than our previous provider.

How did TechHeights - Business IT Services Orange County perform from a project management standpoint?

They’re on top of the project and very responsive. Our primary form of communication is virtual meetings.

What did you find most impressive about them?

Throughout our selection process, they were patient and willing to meet with us as much as we wanted. They even came to see our facility and how we operate before they provided a quotation. Their professionalism and thoroughness were very apparent, and they knew what they were talking about.Moreover, they have all in-house technicians. They all come to the office, so their response times are way better than the competition. They’re also responsive to meeting requests and other things.

Are there any areas they could improve?

No, they’ve been patient and well-informed the whole time.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of RD3 Technologies Inc., an IT company. We provide managed cybersecurity services, including governance, risk management, and compliance (GRC) solutions, to defense manufacturers and critical infrastructure. We help them achieve compliance, protect sensitive data, and enhance cyber resilience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechHeights - Business IT Services Orange County?

We needed help with IT and cybersecurity services for our defense clients.

SOLUTION

What was the scope of their involvement?

TechHeights - Business IT Services Orange County provides us with IT services, including patching, updates, break/fix, endpoint detection and response (EDR), security operations center (SOC), managed detection and response (MDR), multi-factor authentication (MFA), application control, and CMMC implementation.

What is the team composition?

We work with 2–5 teammates from TechHeights - Business IT Services Orange County.

How did you come to work with TechHeights - Business IT Services Orange County?

Someone referred TechHeights - Business IT Services Orange County to me. I chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with TechHeights - Business IT Services Orange County in March 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechHeights - Business IT Services Orange County has helped us achieve compliance for our clients with CMMC. Moreover, we’ve seen reduced security incidents and improved system performance.

How did TechHeights - Business IT Services Orange County perform from a project management standpoint?

TechHeights - Business IT Services Orange County always delivers on time. We communicate via virtual meetings.

What did you find most impressive about them?

They’re willing to invest in new partnerships and tools to ensure they’re right for each client.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m the principal of Hitchman Fiduciaries LLC, a company that provides fiduciary services, managing complex assets and personal care needs. We can serve as trustee, financial or healthcare power of attorney, or conservator/guardian, both during a client’s lifetime and after death.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechHeights - Business IT Services Orange County?

We needed to keep our company at the highest level of data security while ensuring our IT infrastructure provided all the tools and resources our associates needed to operate efficiently and effectively in delivering value to our clients.

SOLUTION

What was the scope of their involvement?

Upon engaging TechHeights, they immediately performed an assessment of our current environment and made recommendations to improve the quality and effectiveness of our IT systems. They proposed a new configuration, which improved the reliability of our systems while adding significant security protection. We consider them an integral partner and frequently consult with them about current challenges.

What is the team composition?

We work with two teammates from TechHeights.

How did you come to work with TechHeights - Business IT Services Orange County?

A friend referred TechHeights to us. We chose them over other options because they were a great culture fit, offered good value for the cost, and had company values aligned with ours.

What is the status of this engagement?

We worked with them from December 2024–April 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to TechHeights’ work, our downtime has been reduced, and our efficiency has increased.

How did TechHeights - Business IT Services Orange County perform from a project management standpoint?

They deliver on time, and their entire team has been a pleasure to work with. They immediately answer calls and fix any issues very quickly.

What did you find most impressive about them?

Their business culture is very similar to ours: delivering value for the money.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.