TechDilation

BACKGROUND

Please describe your company and your position there.

GBI Logistics provide a 3PL (Third Party Logistics) service for a number of clients, in the Perth Metro and Outer Metro areas, that incorporates dedicated warehouse space and also provides an installation service of white goods by fully trained staff. GBI Logistics controls 17,000 square metres of floor space and has the plant and facility to cope with any matter of product from high quality electrical goods to large slabs of stone.

GBI Logistics warehouses and distributes products for over 25 leading brand names to all manner of customers including door to door, retail outlets, cabinet makers and construction sites. I am the Group Business Systems Analyst managing all IT systems for the group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechDilation, and what were your goals?

We required support to make changes and updates to our iOS application and Ruby on Rails (RoR) web portal as we needed to upgrade components and add new features to improve the application.

We required a Stack upgrade of our RoR platform and backend database upgrades as well required by our service providers.

SOLUTION

What was the scope of their involvement?

We are a 3PL and Logistics company servicing a niche market within Western Australia. We developed a fully stacked end-to-end native IOS app and required the extensions of this to be either recreated or built from scratch. We employed Tech Dilation for this purpose and found them to be much more price-competitive than if we were to complete the whole development locally.  

They were tasked with reviewing all current code on both iOS and RoR platforms and understand our procedures and processes and implement new features, user requests and upgrades to the backend and development stack as a whole.

What is the team composition?

We have a dedicated Snr RoR Developer working on changes to the Web Portal who has been working with a Snr iOS Developer. Both are managed by the Project Management team at TechDilation

How did you come to work with the vendor?

We were recommended to use the developer by one of our clients who suggested and recommended their services.

How much have you invested with them?

We have been working with TechDilation for over 2 years now and many man hours have been spent on the project from both sides to make the project what it is today which has saved our team processing times improve drastically as processes are automated.

What is the status of this engagement?

We are still working on a huge backlog of user requests for features and stack updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechDilation have been very proactive to get the backlog issues resolved as per sprints and have been there to support us with any issues or bugs that occur.

How did the vendor perform from a project management standpoint?

They have managed all requests and updates by adapting to our changing needs and been delivering in a timely fashion.

What did you find most impressive about them?

TechDilation have been able to source developers for our projects where others have failed, which was very impressive and have delivered a high standard of work.

Are there any areas they could improve?

No, we are pleased with their services and their team of developers are skilled in their fields.

BACKGROUND

Please describe your company and your position there.

Wood Recruitment has been providing business and industry with suitable permanent, contract, and temporary white-collar office professionals since 1991. At Wood Recruitment we offer a unique personalized service. Wood Consultants add value to businesses because they understand how important it is to minimize staff turnover. We respond attentively to our client's strategic growth and quickly when change impacts their staffing needs. I am the Co-Director of Wood Recruitment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechDilation, and what were your goals?

We have a Salesforce platform to manage the recruitment process, TimePro & XERO for timesheets and invoice management respectively; but the data needs to be transferred from one tool to another manually via XLS sheets. Hence, there was a need to automate to save time and improve accuracy.

Integrating with third-party tools was another requirement of the project. I was not able to use the tools optimally earlier as they were not linked. We were spending a lot of time in manual processes and accuracy was always questionable. Hence, there was a need to automate it to get additional information from candidates as well as integrating with third-party tools like TimePro and XERO.

SOLUTION

How did you select TechDilation and what were the deciding factors?

We have a long history of working with them and their proficiency in providing staff augmentation is unparalleled. They have excellent coordination with us which helped in completing the project on time with amazing results.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

TechDilation team started the discussion to understand the end-to-end process to identify the automation opportunities and integrations with third-party service provider tools. We developed forms on Salesforce to collect information, cleaned up the existing database, and integrated with TimePro and XERO to ensure a smooth transition of data. I was personally impressed with their testing skills to ensure that there were no surprises once it moved to production

How many people from the vendor's team worked with you, and what were their positions?

At the very first meeting, I've been assigned a dedicated project manager; recurring meetings were scheduled along with a front-end developer and senior Salesforce developer. As I recognized their detailed background, it really helped me understand their expertise and gain confidence in their work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team achieved the set target earlier than expected surpassing my expectations. They even suggested improvements in our internal processes and the most important facet of the entire dialogue was the fact that Dheeraj and his team always responded on time.

Describe their project management style, including communication tools and timelines.

The team co-ordinated with us once a week via reports along with virtual meetings to update the details and take necessary actions whenever required. They provided me with a project plan and strictly adhered to the set timeline.

What did you find most impressive or unique about this company?

The passion to create something interesting and professionalism in everything that they do impress me the most. Their way of approaching the task at hand is quite innovative and I feel that is what helps them cement the confidence placed on them by clients, including myself.

Are there any areas for improvement or something they could have done differently?

I would say none. I only wish them success in their future endeavors.

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager for BCashflow Positive an invoice finance company providing cash flow solutions to businesses since 1989.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechDilation - Web & Mobile Development?

We wanted to assist our customers navigate through COVID19 by creating a COVID19 business resource hub landing page within our website.

What were your goals for this project?

The goal is to provide our customers with valuable free resources around cash flow, leadership and government assistances during such uncertain times.

SOLUTION

How did you select this vendor?

As a company we have worked with Dheeraj and his team previously and has always been impressed with their responsiveness and professionalism.

Describe the project in detail.

The landing page consist of 3 sections, each with an ebook or free resource available to download along with links to useful articles. The download resource would trigger an enquiry form which would be emailed to an info email address.

What was the team composition?

I was in charge of the whole project and designed a draft for TechDilation to work off.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy with the aesthetic and functionality of the COVID19 resource hub.

How effective was the workflow between your team and theirs?

Dheeraj @ TechDilation is very responsive.

What did you find most impressive about this company?

It is always a please working with Dheeraj at TechDilation. He is professional, efficient, very responsive and goes above and beyond. Dheeraj is very prompt to respond to any questions we have may throughout the project to keep us updated. Their price point is great for small businesses who wants more value for their web design service.

Are there any areas for improvement?

No.

BACKGROUND

Please describe your company and your position there.

My Bottle Liquors is a fully independent retailer which is synonymous with the NSW Wine and Liquor industry. This is a resurrection of a brand which was very much part and trusted by the residents of NSW. There were over 25,000,000 customer transactions per year, in NSW, which bear testimony to the appreciation and loyalty to the brand. I am owner and Manager at My Bottle Liquors formerly known as Vintage Liquors in Australia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechDilation - Web & Mobile Development?

Time is changing rapidly specifically in retail world, every minute is important and translates into loss or profit depends on you along with your technology partner reaction to it; We onboarded TechDilation Solutions to convert our thoughts into reality by developing a completely customised e-commerce portal with both ways integration with our POS system and multiple third party tools integrations i.e. google maps, blogs, payment gateway-NAB integration and much more. Lastly, added capability to modify text and background at our level with no or minimal interaction with developers.

What were your goals for this project?

Goal was to develop our own fully customised eCommerce portal to provide customers an easy access to view and chose from complete catalogue commensurate more than 10,000 items without getting on the wheels and eventually increase the revenue for us and prompt people to visit our store to increase the footfall. Lastly, people of Australia should get the benefit of competitive price that we offer.

SOLUTION

How did you select this vendor?

TechDilation was highly recommended by one of our oldest friend considering TechDilation excellent experience with them. we have reviewed few other firms but did not find past experience in developing for any liquor firms as liquor is a complicated subject along with competitive price and most importantly, agreed to deliver the project as per our defined timelines.

Describe the project and the services they provided in detail.

Mid 2019, Dheeraj has created a detailed project plan including clear roles and responsibilities, timelines, what all is required from us, created a team, divided the project in 3 phases, develop the prototype, designed few design options to chose from and developed the phase 1 within 45 days and delivered 1 day before what he agreed. e-Commerce portal was ready to hit the market in 45 days including designing, code development, testing, Payment gateway(NAB) integration and an initial integration with our POS plus stock management third party tool.

What was the team composition?

Team includes a dedicated project manager, 2 Graphic Designer, 3 Developer and 2 tester and all the communication was done by Dheeraj: Co-Founder & Technical Director, which really helped to fasten the decision making.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

TechDilation has delivered the exceptional &self-serviced e-Commerce portal much more than expected with loads of option to change/ modify based on our needs and well before the agreed timelines. TechDilation has been a great partner throughout the journey and now they are helping us with ongoing management and new changes as well. We experienced good footfall in initial days and have started seeing customers in first month itself. We have been appreciated by people for the e-commerce solution!!

How was project management arranged and how effective was it?

I am amused to see their seriousness about their communication and timelines. Their approach of weekly sprint review with team was awesome and highly effective. I really like their approach of documenting everything and provide status effectively. I must mention Dheeraj keeps an on every project very closely and raise alarm in advance and seek inputs if needed. I really appreciate Dheeraj for coming back with alternate options to make things look/ work the way it is good for business.

What did you find most impressive about this company?

They're a strong team of people and have a curiosity to deliver the BEST along with the culture of taking OWNERSHIP. I must mention that they just don’t deliver the project and move on but will be with you to fix issues with no extra cost during a warranty period.

Are there any areas for improvement?

They will keep on chasing you via emails, messages and phone calls until you share what was agreed in the project plan or you switch off your internet and mobile :)

BACKGROUND

Please describe your company and your position there.

We're a nonprofit that assists those at risk or dealing with homelessness by providing exercise groups and structured programs which are aimed at creating pathways to self-sufficiency and improved wellbeing. I am an Executive Director of the organisation, having joined the board in 2017.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechDilation - Web & Mobile Development?

TechDilation has been extremely helpful in designing and maintaining our website on regular basis for the last 5 years at minimal cost.

What were your goals for this project?

Our goal was to create a platform that would allow us to tell a story of who we are and what we do in a cost effective manner.

The platform needed to support our social enterprise business in selling running socks to support our operations, as well as allow visitors to understand what we do, engage with our content and to allow those interested to apply for roles within our organisation.

SOLUTION

How did you select this vendor?

TechDilation was highly recommended by our Founder & Chairman based in his excellent past experiences with them. We believed that TechDilation understands our cause and needs and are able to effectively execute solutions.

Describe the project and the services they provided in detail.

We started working with Dheeraj in 2014 to create a solution, that would share our content and information, provide an e-commerce portal and allow us to engage with the community.

TechDilation created a detailed project map including what information was required, divided the project into phases, developed the prototype, designed multiple options for us to chose from before working through which option best suited our needs.

Dheeraj’s worked closely with us to produce a product we were excited about and proud of, delivering on key performance expectations.

What was the team composition?

The team consisted of a:

• dedicated project manager
• graphic designer
• developer and tester and
• co-Founder & Technical Director, Dheeraj

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

TechDilation has delivered a product which we were very happy with and delivered on our key expectations. TechDilation has been able to adapt to our changing requests and needs. They have been wonderful in adapting to suit what we are trying to achieve and in delivering in a timely manner.

How was project management arranged and how effective was it?

We were in close communication throughout the project to ensure we were working towards the same goals and our expectations were managed. Communication is key, especially when working across boarders. TechDilation were effective in managing our project.

What did you find most impressive about this company?

An ability to understand our cause and purpose and to deliver that essence in the product.

Are there any areas for improvement?

Nothing from our end.

BACKGROUND

Please describe your company and your position there.

We are an advertisement and marketing company delivering our services to blue chip companies. We are situated in heart of India, new Delhi. I am a Director in the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechDilation Solutions?

Technology is a part of everything that we do; we were managing end to end event management manually including invitations, tracking of guests, billing for hotels, visiting card information and feedback. Because of this, our cost of delivery and effectiveness was impacting overall business along with brand in the market.

Post detailed brainstorming sessions, TechDilation suggested a solution with a combination of web and mobile app(Android & iOS) that gives a great experience to Guests, event managers, Hotels and organisations.

The solution features a simple, secure checkout and rapid check-in through mobile apps and a full suite of on-site equipment, staffing, logistics, seeking feedbacks and much more.

What were your goals for this project?

Goal was to have a customised solutions catering end to end event management with an option to customise the tool with client logo, color scheme by ourselves and to generate meaningful reports as well to drive next steps for the client.

SOLUTION

How did you select this vendor?

TechDilation was recommended by one of my repeated client. we have reviewed couple of more options but did not go through due to confidence and cost associated. Also, project was impacting our top line, it was critical to find a partner who is ready to put their skin in the game and deliver it within the specified time frame.

Describe the project and the services they provided in detail.

s a first step, i was assigned a dedicated project manager and she conducted a detailed workshop to brainstorm and documented detailed scope of work along with timelines, we talked what, why, when and how the solution will be designed, developed and delivered.

As a next step, We scheduled meetings to review the progress on every 2 weeks. Dheeraj (Co-Founder and Technical Director) was involved personally to ensure we are delivering the BEST product with minimum hick ups.

They designed a team led by project manager including Designer, Developer and tester and all the communication was done by project manager which really eliminated the possibility of ambiguity or rework.

Dheeraj will always be a part of sprint review and share his experience and kudos to their flexibility and openness to change. Continuous testing was the key driver to ensure they are delivering the sustainable solutions. Post 8 weeks, every week they will the scenario's that they have tested and change is in progress along with list of scenarios to be tested next week.

Overall, i really like the way that they have managed the overall project and delivered one week before to agreed timelines.

What was the team composition?

Team was comprise of a dedicated project manager, Graphic Designer, Developer and tester and all the communication was done by project manager which really eliminated the possibility of ambiguity or rework.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

TechDilation has delivered the exceptional product with loads of option to change/ modify based on our needs and before the agreed timelines. TechDilation has provided outstanding support to implement the solution for one of our client with no extra cost.

Our board of director is extremely happy with the outcome and we have signed TechDilation as our digital partner for next 3 years. We are offering this solution to all our existing and potential as separate line item of revenue and it is going very well.

As a next step, we may want to review the scenario and start sharing this product to our competitors as well on SaaS model.

How was project management arranged and how effective was it?

Project management was outstanding specifically kudos to Dheeraj for his eyes for details and continuous monitoring. They have delivered all the sprints before their deadlines and used the extra time to test the product for sustainability and we used Skype as mode of communication.

Aside to this, Dheeraj's response is very fast to your queries and always amused me with his knowledge and transparent views.

What did you find most impressive about this company?

Culture of collaborating internally and with client is SUPERB!! along with their highest level of being responsive is commendable.

Are there any areas for improvement?

I would say Share your business objectives openly and transparently with TechDilation team, specifically keeping in mind future requirements/ changes etc.