# Tech9 Tech9 Reviews (24), Pricing, Services & Verified Ratings - 4.9 out of 5 average review rating - 0 connections joined Tech9's Network [Visit Website](https://tech9.com/) [Get a Custom Proposal](https://clutch.co/profile/tech9) **Tech Happily** Tech9 is a custom software development company that believes “tech-ing” should be a happy experience. Our client partners are guaranteed to be happy with the software delivered, the journey experienced, and the positive business results. Tech9 was started in 2015 by four software development veterans who were tired of seeing failed projects and undelivered expectations. Even worse, they watched many companies accept mediocre technology because it appeared to be their only option. The founders created Tech9 to build technology the right way– because companies deserve better than cut-rate software. Today, Tech9 is recognized as one of the nation’s fastest growing companies by Inc. 5000, with a three-year revenue growth of 513%. Tech9 is also ranked as the 24th fastest growing company in Utah. With various global locations, Tech9 employs top tier software developers from the United States, Eastern Europe, Central America, and India. Tech9 has distinguished itself from other software companies by: 1. Curating top development talent in multiple countries 2. Building and retaining high-performing remote teams 3. Delivering cost-effective quality 4. Creating long-term successful partnerships with clients Tech9 successfully delivers “Cloud-9” level happiness to every client. Come learn what it means to “tech happily” at www.tech9.com. ## Company Information - Minimum project size: $25,000+ - Hourly rate: $50 - $99 - Number of employees: 50 - 249 - 3 Locations: - Lehi, UT (Headquarters) - Bengaluru, India - Guadalajara, Mexico - Founded in 2015 - 3 languages: English, Spanish, Hindi - 1 timezones: Mountain Standard Time (MST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 50% Custom Software Development - 15% Mobile App Development - 15% UX/UI Design - 10% Enterprise App Modernization - 10% Web Design ### Focus Areas - CMS Focus: - 100% WordPress CMS - Application Platforms: - 70% Amazon Application Development Framework - 20% Azure Platform - 10% Heroku - Frameworks and CMS: - 41% .NET - 20% Symfony - 13% CodeIgniter - 13% Spring MVC - 13% Struts - Programming & Scripting: - 20% C# - 20% Java - 20% JavaScript - 20% PHP - 5% ASP.NET - 5% Python - 5% SQL - 5% Swift ### Industries - 25% Retail - 40% Education - 35% Financial services ### Clients - 80% Midmarket ($10M - $1B) - 20% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Tech9 offers competitive pricing and good value, with project costs ranging from $30,000 to $1,000,000. Clients appreciate their flexibility, quality of work, and effective communication, often resulting in long-term partnerships. **Most Common Project Size**: $200,000 to $999,999 based on 12 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Custom Software Development: $200,000 to $999,999 based on 9 reviews - UX/UI Design: $200,000 to $999,999 based on 2 reviews - Mobile App Development: $200,000 to $999,999 based on 2 reviews - Web Design: $10,000 to $49,000 based on 2 reviews - IT Staff Augmentation: $200,000 to $999,999 based on 1 review - Web Development: $200,000 to $999,999 based on 1 review - E-Commerce Development: Confidential based on 1 review - Other Application Development: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Tech9 Review Insights Overall Review Rating: 4.9 - Quality: 4.8 - Schedule: 4.9 - Cost: 4.8 - Willing to Refer: 5.0 ### Top Mentions - High-quality work (11 mentions) - Communicative (9 mentions) - Timely (7 mentions) - Flexible (4 mentions) - Transparent (4 mentions) - Well-organized projects (4 mentions) - Great project management (3 mentions) - Great team (3 mentions) - Hard working (3 mentions) - Proactive (3 mentions) - Unique expertise (3 mentions) - Collaborative (2 mentions) - Efficient (2 mentions) - Exceeds expectations (2 mentions) - Knowledgeable (2 mentions) - Experienced (1 mentions) - Reasonable pricing (1 mentions) - Receptive (1 mentions) - Results-oriented (1 mentions) - Team players (1 mentions) ### Review Highlights **Strong Project Management** Tech9 is frequently commended for their project management skills, meeting deadlines consistently, and maintaining effective communication through tools like Slack, Jira, and Zoom. Clients appreciate their proactive approach and quick adaptation to changes. **High-Quality Development Teams** Clients appreciate the high quality of Tech9’s development teams, noting their ability to deliver robust solutions and their expertise in various technologies including Ruby on Rails, React, and .NET Core. **Challenges with Initial Project Management** Some clients noted initial challenges with project management and communication, but were impressed with how Tech9 took ownership and resolved these issues effectively. **Areas for Invoice Transparency** Some clients suggested that Tech9 could improve transparency in their invoicing, specifically by providing more detailed breakdowns of worked hours versus billed hours. **Seamless Staff Augmentation** Tech9 is praised for their ability to integrate seamlessly with clients' internal teams, maintaining a velocity equal to in-house staff. This was particularly noted by companies in the financial services and solar energy sectors. **Quality Talent and Recruitment** Clients praised Tech9 for their ability to recruit and provide quality talent that fits well with their company culture and technical needs. This has been a key factor in successful project outcomes. **Successful Custom Solutions** Tech9 successfully delivers custom solutions that meet or exceed client expectations in terms of time, budget, and quality, particularly in sectors like education, healthcare, and financial services. **Client-Centric Approach** Tech9’s client-centric approach is evident in their willingness to ensure quality talent and to provide solutions that align with client goals and expectations. This has led to long-term partnerships. **Expertise in Custom Software Development** Multiple reviews highlight Tech9’s proficiency in developing custom web and software applications tailored to specific business needs. Clients from diverse industries like financial services, SaaS, and healthcare appreciated the personalized solutions that addressed unique challenges such as investment management processes, job board functionalities, and e-commerce features. **Innovative and Creative Solutions** Tech9 is recognized for their innovative and creative solutions, particularly in complex projects involving custom UI/UX designs and interactive features. ### Tech9 Reviews #### Custom Software Development for Accounting Services Company (Featured Review) **The Project** - Services: Custom Software Development, Mobile App Development, Other Application Development, UX/UI Design, Web Development - Project size: Confidential - Project length: Jan. 2020 - Ongoing **Project Summary**: Tech9 has developed and maintains an online accounting services company's practice management software. Additionally, the team builds and maintains products used by end customers, such as bookkeeping software. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP, Online Accounting Services Company - Industry: Business services - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — May 30, 2023 **Feedback Summary**: Thanks to Tech9's impeccable service, the client has been able to scale their company to manage tens of thousands of end customers. The team delivers projects on time and offers excellent availability through Slack and other channels. Their ability to give tailored recommendations stands out. ""The company was able to identify our own needs and make recommendations based on our own goals."" **BACKGROUND** Please describe your company and position.I am a VP at a business services companyDescribe what your company does in a single sentence.We provide virtual accounting services to small businesses. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Tech9 to accomplish?Build and maintain our accountant practice management softwareBuild and maintain our proprietary bookkeeping software used by our clients **SOLUTION** How did you find Tech9?ReferralWhy did you select Tech9 over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Tech9 were assigned to this project?15+Describe the scope of work in detail. Please include a summary of key deliverables.Tech9 builds and maintains our practice management software used to manage the workload for our fulfillment teams. They also build and maintain products used by our clients directly (such as bookkeeping software, appointment scheduling, etc). **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Their service is impeccable - it has allowed us to scale and manage tens of thousands of clients.Describe their project management. Did they deliver items on time? How did they respond to your needs?They delivered projects on time, and were always available through Slack or by other means.What was your primary form of communication with Tech9?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The company was able to identify our own needs and make recommendations based on our own goals.Are there any areas for improvement or something Tech9 could have done differently?No - their work is great. --- #### Platform Dev for Education Company **The Project** - Services: Custom Software Development, Mobile App Development - Project size: Confidential - Project length: Aug. 2019 - Ongoing **Project Summary**: Tech9 supports the development of a platform for an education company. They have added audio review, grading options, and 40 languages to the platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Solution Manager, Education Platform - Industry: Education - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Apr 12, 2023 **Feedback Summary**: Thanks to the efforts of the Tech9 team, the company is able to increase their number of students, practice hours, and users. The team has delivered according to the company's regular scrum goals. They conducted virtual meetings and email updates for a smoother workflow. ""They are able to meet our team's expectations."" **BACKGROUND** Please describe your company and position. I am the Solution Manager of an education company Describe what your company does in a single sentence. We provide education and self-reliance support for the world. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Tech9 to accomplish? EnglishConnect helps learners develop English skills in an environment of fellowship and faith. QuickReg helps people and groups connect to pursue learning and self-reliance. **SOLUTION** How did you find Tech9? Referral Why did you select Tech9 over others? High ratings Good value for cost What was the size of Tech9’s team? 1 Employee Describe the scope of work in detail. Please include a summary of key deliverables. We have had the following deliverables over the last couple of years: Integrate EnglishConnect with common language learning platforms. Add audio review and grading options to the platform. Roll out QuickReg for a worldwide audience. Add 40 languages to the QuickReg platform. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Number of students. Number of practice hours/sessions. Number of users throughout the world. Describe their project management. Did they deliver items on time? How did they respond to your needs? Tech9 consultants joined our agile teams and delivered according to our regular scrum goals. All project management was provided by our internal team. Tech9 resources were fully integrated with the team. They are able to meet our team's expectations in all regards. What was your primary form of communication with Tech9? Virtual Meeting Email or Messaging App What did you find most impressive or unique about this company? Resources and communications met our expectations. We used offshore resources and there was never a problem with schedules or participatioin. Are there any areas for improvement or something Tech9 could have done differently? No, we are pleased with their response and support. --- #### Courseware Delivery Platform for Cybersecurity Training Co **The Project** - Services: Custom Software Development, UX/UI Design - Project size: $200,000 to $999,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: Tech9 is developing a courseware delivery platform for a cybersecurity training company. The project has expanded to include AWS integration, grading and quizzes features, and an admin portal. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Cybersecurity Training Company - Industry: Education - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 12, 2023 **Feedback Summary**: The client is happy with Tech9's work, schedule, and budget management. The team has overcome project management challenges, addressing issues promptly and scaling the team as needed. Overall, Tech9 is committed to delivering a successful product for the client.  ""Tech9 is extremely capable of managing adversity to ensure a successful product for their customer."" **BACKGROUND** Please describe your company and position. I am the CEO of (a/an) Education Describe what your company does in a single sentence. We provide cybersecurity training and courseware to help educators and corporations help their students and employees secure the world. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Tech9 to accomplish? Build a courseware delivery platform Integrate platform with cloud labs Provide integrated learning experience for teachers and learners **SOLUTION** How did you find Tech9? Online Search Why did you select Tech9 over others? Close to my geographic location Great culture fit Good value for cost What was the size of Tech9’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. The goal of the project was to build a platform for the delivery of educational courseware. The scope of the project expanded to include integration with AWS so participants can interact with real-world environments. The scope also expanded to include grading, quizzes, an admin portal, and is still ongoing! **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Schedule Budget Describe their project management. Did they deliver items on time? How did they respond to your needs? Initially there were some issues in communication around scheduling and project management. What impressed me was the way Tech9 handled it. They took ownership, fixed the project management issue, and pulled in extra people to get the job done. I was very impressed with the way they handled project and am a long term customer. What was your primary form of communication with Tech9? In-Person Meeting What did you find most impressive or unique about this company? I was impressed with how they handle challenging projects and road bumps along the way. Every project has its challenges and Tech9 is extremely capable of managing adversity to ensure a successful product for their customer. Are there any areas for improvement or something Tech9 could have done differently? I'm happy with Tech9. I have no reservations to recommend them. If issues arise, communicate early and often to ensure a successful outcome. --- #### Custom Software Revamp for Mental Health Platform **The Project** - Services: Web Design, Web Development - Project size: $200,000 to $999,999 - Project length: Apr. 2022 - Jan. 2023 **Project Summary**: Tech9 redesigned and redeveloped a mental health platform's software. They were tasked with migrating the project from a single server to the cloud, rearchitecting the backend, and updating the frontend. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** IT Director, Mental Health Platform - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 30, 2023 **Feedback Summary**: With Tech9, the website became more responsive and was able to grow during peak times. Its intuitive interface helped the users increase their efficiency. The team communicated regularly in Slack, quickly addressing all concerns. Their responsiveness and ability to adapt well were impressive. ""Tech9 went above and beyond to continue supporting us."" **BACKGROUND** Please describe your company and your position there. I am the main contact, architect, developer, and all around IT for our company. Our company provides mental health help to first responders. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Tech9, and what were your goals? Our current software was really outdated and suffering from failures, unreliable performance, and bursting at the seams causing significate slowdown and locking users out of the system as we added more clients. We needed to move the project from a single server to the cloud, rearchitect the backend for growth and completely update the front end from older synchronous interactions to more reactive, asynchronous actions. Once we defined the processes, and architected the solution, we did our research, vetted quite a few companies, and then settled on Tech9. Our goal was to work with a company that understood the full development process, had defined processes in place, and understood our needs. **SOLUTION** How did you select this vendor and what were the deciding factors? After 3 months of vetting, demonstrations, and checking up on references, our team looked at the pro's and con's of each group, the costs and their processes. In the end, Tech9 was selected and has not disappointed. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. We first met with Tech9 in a design session. Their design first approach allowed us to engage more of our staff, from end users to developers. It was important that we get the design done first to excite the users (many who are very non-technical) to see our vision. As we approved the look and feel, we quickly moved on to the backend architecture. We had already decided on the technology and cloud service, and iterated with Tech9 over our process, defining them and getting them laid out. We also identified all of our partners we needed to integrate with, and laid out the system from end to end. We then started to scale back to the necessities to meet our release deadline. Ultimately we used Azure with .net Core 6 and a react front end. Our storage was Sql Server, and we used Azure Service Bus to serve as the communications platform for the microservices and azure functions. How many people from the vendor's team worked with you, and what were their positions? We had a number of team members working with us. We had lead designers to kick off the project look and feel and flowcharting, we had systems architects to work with to break out the systems. We worked with front-end and back-end developers and a great team of testers. We also worked with a great project manager who kept things moving along and kept in contact with us. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The immediate result was a more responsive website that was able to grow during peak times. The interface was more intuitive which helped the users increase efficiency and spend less time fighting the software and more time helping clients. Describe their project management style, including communication tools and timeliness. We had weekly updates with the whole team, and communicated regularly on slack. All of my questions/concerns were quickly acknowledged and solutions presented were great. What did you find most impressive or unique about this company? They were very responsive, and helped us while we tried to define our look and feel. Most times, we deferred to their design expertise for our site and were constantly pleased. They were also quick to adapt as requirements were changed giving us good feedback on budget impacts and timelines. Are there any areas for improvement or something they could have done differently? No, they did great, especially considering some extraneous conditions that came up. Tech9 went above and beyond to continue supporting us. --- #### Software Dev & UI/UX Design for Dental Company **The Project** - Services: Custom Software Development, UX/UI Design - Project size: $200,000 to $999,999 - Project length: Oct. 2020 - Ongoing **Project Summary**: Tech9 has developed a desktop app for a dental solutions company. The client provided documentation, and Tech9 managed the development process, designed the UI/UX, and built the architecture for the app. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, Dental Solutions - Industry: Business services - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 3, 2022 **Feedback Summary**: Tech9 is a communicative development partner that meets expectations. They’ve managed the project effectively and met deadlines consistently without sacrificing quality. They use Jira to manage the project and communicate via Slack and Zoom. ""I’ve been impressed with the quality of work Tech9 delivers; they're great development partners who meet expectations."" **BACKGROUND** Introduce your business and what you do there. I am the CTO of a dental solutions and billing company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? We needed their help developing software to make our workforce more efficient. **SOLUTION** What was the scope of their involvement? Tech9 has supported us with project management, development management, UI/UX design, and architecture initiatives for an application. We provided them with documentation and wireframes, and they’ve helped us develop a desktop application. We install the software on our remote workforce's computers, allowing them to manage daily tasks more efficiently.  What is the team composition? We work with roughly nine Tech9 team members, including developers, designers, project managers, and development managers. How did you come to work with Tech9? Someone at our company had met Tech9 at an awards ceremony and referred their services.  How much have you invested with them? We’ve invested roughly $500,000 in the partnership.  What is the status of this engagement? We started working with Tech9 in October 2020 and are still engaged with them. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  I’ve been impressed with the quality of work Tech9 delivers; they're great development partners who meet expectations.  How did Tech9 perform from a project management standpoint? Tech9 manages their team well. If they need to change something, they do so quickly with minimal disruption. They maintain consistent communication and meet our timelines. We manage the project with Jira and use Slack and Zoom to communicate.  What did you find most impressive about them? I’ve worked with many software companies, and Tech9 has been the best at managing expectations and delivering on the vision without sacrificing quality. I’ll tell them if I’m considering buying solutions from other sources, and they share objective advice; they don’t try to steer me toward only using their services, which I appreciate. Are there any areas they could improve? I have nothing Tech9 could improve on; they’re doing a great job. Do you have any advice for potential customers? My advice is to approach Tech9 and find out if they can offer solutions for your project. Our project was extensive, so it made sense for us to work together. They will be transparent in telling you whether they can accommodate your project based on the size, so I suggest reaching out. --- #### Mobile App Development for Mental Training Program **The Project** - Services: Custom Software Development, Mobile App Development - Project size: $200,000 to $999,999 - Project length: May 2021 - Ongoing **Project Summary**: Tech9 converted an existing web app to a mobile app with some enhancements and interactive features for a mental training program. The team used Flutter to design and develop the app.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** COO, Infinite Mind - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 17, 2022 **Feedback Summary**: Tech9 helped the client achieve five stars on iOS and 4.5 on Android. They had responsive and timely communication. Most of all, they're great at understanding the client's needs and capturing their vision for the project. ""They have been great at listening, studying, and capturing our vision."" **BACKGROUND** Please describe your company and your position there. I am the COO of Infinite Mind. We are the makers of a training program that improves reading skills and enhances mental processing. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Tech9, and what were your goals? We wanted to develop a mobile app for iOS and Android using Flutter. We wanted a responsive team that would work well with our existing dev team. **SOLUTION** How did you select this vendor and what were the deciding factors? Tech9 came highly recommended. After several interviews and some discussion about vision and the possibilities of the project, we felt that Tech9 was the best fit for our needs. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The scope of work was to convert an online web app to a mobile app, with some enhancements, to create a minimum viable product that replicated our original training program, but met the needs of current users. We spent a good deal of time defining and designing the product. We use Figma to design and iterate on designs. We required that we use Flutter as a framework, which would enable us to create one codebase for iOS, Android, and web in the future. We manage our projects out of ClickUp and required also that Tech9 be willing to use that program as well. For day-to-day communication, we have used Slack and Email. How many resources from the vendor's team worked with you, and what were their positions? We used about five resources in the beginning: two project managers, a designer, two mobile developers. We are now down to four, having reduced one of the mobile developers. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We have been very happy with the MVP we released in November 2021. We have 5 stars on iOS and 4.5 stars on Android. We are currently working with Tech9 on our fifth release since the initial rollout. Describe their project management style, including communication tools and timeliness. They have been very responsive and timely in their communication. They have used Slack and ClickUp as our main communication tools and project management for the development and design team. We use email for larger communication with our executive team and the PM. What did you find most impressive or unique about this company? They had resources who knew how to develop in Flutter. This was a key requirement for us and was something hard to find. We have also been impressed with their designers. Specifically Ingemar and Bre. They have been great at listening, studying, and capturing our vision. Are there any areas for improvement or something they could have done differently? We'd like to be more efficient with our time now that we are on an hourly agreement. It's easy to let the hours get away from you when you are not on a fixed bid project. --- #### Custom Software Development for Medical App **The Project** - Services: Custom Software Development, Mobile App Development - Project size: $200,000 to $999,999 - Project length: Aug. 2021 - Ongoing **Project Summary**: A medical company hired Tech9 to provide custom software development. They developed a web app and a multiplatform mobile app and are also helping implement designs supplied by the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Nurseio - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 5, 2022 **Feedback Summary**: The client is delighted with Tech9's work and ability to adapt to multiple workflows. They lead a communicative process to ensure a solid project management experience. The team also praises their numerous set of skills. "''They've been very helpful in getting us to where we want to be.''" **BACKGROUND** Introduce your business and what you do there. I’m the CEO of Nurseio, a two-sided medical marketplace. We allow independent contractors in the medical field to offer their services on our platform to medical facilities, hospitals, and skilled nursing. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? We needed help with developing a custom mobile app and web app. **SOLUTION** What was the scope of their involvement? Tech9 developed our custom mobile app and web app; they used Ruby on Rails for the web app, and the mobile app is built for Android and iOS. There are many things they’re helping us work through, but their team has been able to catch onto our platform quickly and start producing much quicker than we’ve seen in the past. They've also helped with some of the designs on new products that we’re bringing to the platform — they implement everything we create. We will continue to work with them permanently. What is the team composition? We work with around ten people from their team, including a salesperson and a project manager. How did you come to work with Tech9? The salesperson from their team used to work at one of our client’s facilities; he approached us after he made a move. How much have you invested with them? We've spent $200,000 with them so far. What is the status of this engagement? We started working together in August 2021, and the engagement is ongoing.   **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I like that they can work from a small perspective or with a massive company — it’s nice that they can adapt and adjust to our needs because not many people can do that. Overall, their skillset is better than what we were used to with the previous company, and I’m 100% satisfied with their work exceeding my expectations. How did Tech9 perform from a project management standpoint? Their team does great with project management; they communicate very well and keep us informed on what is going on. What did you find most impressive about them? They’re able to come in and fill gaps wherever we need them. Are there any areas they could improve? I don't think there's anything they can improve on — they've been very helpful in getting us to where we want to be. Do you have any advice for potential customers? Figure out what your weaknesses are and focus on that. --- #### Web Design & Development for Digital Marketing Agency **The Project** - Services: Web Design - Project size: $10,000 to $49,999 - Project length: June 2019 - Ongoing **Project Summary**: A digital marketing agency have worked with Tech9 on several projects in the past. Through the years they've assisted the company with web design, UX/UI, apps, and more. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Big Leap - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 6, 2021 **Feedback Summary**: Thanks to the Tech9 team's insight and expertise, the company has been able to help their clients improve their SEO, social media, referral traffic, etc. The company was most impressed by Tech9's capable dev teams who finish their work quickly and always hit deadlines. ""Our team and theirs worked together very smoothly to get the work needed for our clients." " **BACKGROUND** Please describe your company and your position there. I'm the founder and CEO of Big Leap, a digital marketing agency located in Utah. We work with medium and large brands to improve their marketing performance. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Tech9? We've partnered with Tech9 on many occasions to improve our clients technology - from web design, UX/UI, apps, and more. They've been incredible at taking care of those immediate needs but also identifying other opportunities for our clients to improve their digital presence. What were your goals for this project? We are very protective of our client relationships and need a dependable group to assist us with technical changes that help us drive better performance. Tech9 has been that and has come through anytime we involve them with one of our clients. **SOLUTION** How did you select Tech9? We've worked with many dev partners in the past. Most have been okay but it's been refreshing to find a partner like Tech9 who has the expertise and flexibility for our project. They have a great reputation and lived up to everything I researched online. Describe the project in detail. Tech9 has helped us with complete website redesigns and launches, minor design refreshes, more complicated back end projects. In some cases, our agency is involved to communicate the needed changes and sometimes our clients worked directly with Tech9. What was the team composition? We work with a project manager at Tech9 who goes to bat for us. The PM works with their dev teams to make sure we get what we need. It's a perfect arrangement for us since we don't have the background to get into the technical details with developers. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our primary goal is to implement technical changes to help our client's get better results from SEO, social media, referral traffic, etc. At the end of the day, they moved quickly to help us implement changes that helped us drive results for our clients. On top of that, we want to make sure our clients have a good experience with any groups we refer them to and we've heard many positive experiences from our clients who have worked with Tech9. How effective was the workflow between your team and theirs? Very good. Our team and theirs worked together very smoothly to get the work needed for our clients. What did you find most impressive about this company? We've worked with many dev shops. I think the most impressive things about Tech9 is their organization and systems which help them get work done quickly and hit deadlines, their dev teams who are supremely capable, and just the positive, upbeat experiences we have with their team members. Are there any areas for improvement? None that we can think of. --- #### Custom Software Development & Maintanance for CPG company **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Aug. 2020 - Ongoing **Project Summary**: Tech9 assessed the client’s proprietary software and stabilized their platform. Using JSON, they’ve completed ongoing projects, added new features, and connected the platform to the client’s ERP system. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** President, Health & Wellness Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 21, 2021 **Feedback Summary**: The client’s team is happy with the work Tech9 has done so far. A valued partner, they provide expert advice and work hard to deliver on time. Their attentiveness and quick response time has helped them build a strong partnership with the client. ""They are exceptional communicators. I appreciate their responsiveness and proactivity." " **BACKGROUND** Introduce your business and what you do there. I’m the president of a skincare company. We provide consumer package goods for skincare treatments to licensed professionals throughout the world. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? We were changing our proprietary software and our former provider didn’t think they would be able to deliver what we wanted. Tech9 came in and hit the ground running; they keep our software up and running and have helped us advance our offerings.   **SOLUTION** What was the scope of their involvement? They evaluated what our software was doing and identified areas for improvement. Then, using JSON, they stabilized the software, completed ongoing projects, and created new utilities. Where things weren’t running smoothly, they connected them with our ERP systems. In doing so, they’ve created more features, handled more requests, and took administrative tasks off of our plate so our salespeople could focus on their work. What is the team composition? I worked with their chief sales officer, the CTO, CIO, CEO, a project manager, two developers, and senior software engineers. How did you come to work with Tech9? I did a comprehensive search for a new solution provider and called about 10 different partners along the west coast. I narrowed my list down to three teams in my region and Tech9 was by far the most responsive, proactive, and knowledgeable. How much have you invested with them? We’ve spent about $150,000. What is the status of this engagement? We started working with them in August 2020 and the project is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The project has had a positive impact on our business. The platform is stable and our team is satisfied with the work and what Tech9 has done. How did Tech9 perform from a project management standpoint? They’ve been very good about meeting deadlines. They are exceptional communicators.  I appreciate their responsiveness and proactivity. They work hard to get things done in a timely manner. What did you find most impressive about them? They’ve provided valuable advice. Are there any areas they could improve? Their invoices broadly cover the scope of what they worked on. Instead, I’d like for them to include line-items that clearly show what the senior software engineers and project managers are working on each hour.  Do you have any advice for potential customers? Be honest about what your needs are and what your biggest pain points are. If they have a firm grasp on what you expect the outcome to be, they will be able to project what the cost will look like going forward. --- #### Customized Accounting Software Dev for Fintech Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: July - Oct. 2020 **Project Summary**: Tech9 provided software development services for a fintech company. The software must integrate with QuickBooks and will be sold to the client’s customers as an accounting product.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CPO, Fintech Software Company - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 6, 2021 **Feedback Summary**: The software was delivered on time and without any glitch. Tech9 worked collaboratively with the client, serving as a close partner, and being invested in the project’s success. They were also proactive in addressing problems. As a result, the client continues to work with them on other projects. "“Not only did Tech9 do what we asked them to do, but they also contributed to making the product better.” " **BACKGROUND** Introduce your business and what you do there. I'm the CPO of our organization. We’re a fintech company that builds accounting and financial software that integrates with QuickBooks to help automate accounting workflows.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? We were building a tool to sell to accounting firms and in-house accounting teams, but we didn't have any in-house development team members. Our founders were not developers by trade, so we needed to find somebody who could help us realize our designs into actual software.  **SOLUTION** What was the scope of their involvement? Tech9’s helped us develop our software. Their design team built wireframes in Figma and worked out all of the workflows. What is the team composition? Our team worked with one designer, a project manager, and a senior architect who was also a full stack developer. We also worked with a backend developer, a frontend developer, QA testers, and a US-based part-time architect resource.  Nick (CEO) would step in on the more technical issues and help us as a consultant. Robert (Chief Revenue Officer) also collaborated with us. How did you come to work with Tech9? As the CFO of another SaaS company, I had quite a few contacts of developers who recommended Tech9.  We looked at a couple of other outsourced providers who had resources both onshore and offshore, but the reason we picked Tech9 was that they were super flexible. Other dev shops made us commit to a team of four people, and we didn't know exactly how our budget was going to play out.  Because we weren't software experts, we also didn't have a great concept of the scope of the project. Tech9 was flexible in helping us size the project correctly for the price we were hoping to pay without having a long-term commitment. We liked that flexibility in the initial decision making. After scoping the project with their salesperson and technical lead, we hired them and came up with an SoW. What is the status of this engagement? For this specific project, we worked together from July–Oct. 2020. The design took about a month, and the build took about four more months.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The project has gone really well, and Tech9 hit the deadline for us. Getting the product launched when we needed it was the first success metric. The software hasn't been glitchy, which was exactly what we wanted. We hired an in-house head of engineering, and there were things he’d liked to have changed from the code. However, we didn’t reach the point where he was concerned about the product’s performance in public. He said it was pretty good.  How did Tech9 perform from a project management standpoint? The team was amazing. They gave 120% all the time. A lot of them put in extra hours and worked late to meet deadlines.  Tech9’s communication was strong, and that was also a huge measure of success for us. When they transitioned us to a new project manager, I was impressed at how quickly the person got up to speed. They communicated their historical tribal knowledge well from the previous manager to the new one, so we didn't miss a beat.  When we had problems with team members or things didn't work out, Tech9 was proactive in addressing issues and good at taking feedback. There were also scope changes, but for the most part, they stayed within the budget.  What did you find most impressive about them? We felt we had a true partnership. Not only did Tech9 do what we asked them to do, but they also contributed to making the product better. That was exactly what we were hoping for. They were super invested in our success, and we considered them as part of our team. Tech9’s energy and their people were super great. Each of them was super positive and had a great attitude, so it was fun to work with them.  Their service was so good that this project turned into a long-term partnership. We currently have a roadmap of 18 months' worth of products that we are building, and we still work with them on a daily basis to build those other products. We love their team.  Are there any areas they could improve? They need to catch up in their hiring. Their model is successful, and because they’ve been so good, they’re going through some growing pains.  For instance, we didn’t love having our project manager changed, though we were glad we had the right one. We weren’t quite as happy with one of the designers they shifted over on us. However, I know that they're already trying to hire more people and balance their workloads.  Do you have any advice for potential customers? If potential customers have a product where Tech9’s engineers can learn a more current language or tackle some interesting and unique problems, you’ll get their best effort. They'll be excited to work on your project.  The reason we were successful was that our energy fed their energy. We explained why our product had such promise, and we were upfront with deadlines. We also had fun challenges for their engineers to solve.  --- #### Microsoft Dynamics365 CRM Application for Nonprofit **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. 2019 - Ongoing **Project Summary**: Tech9 provides ongoing custom software development for a nonprofit. They've upgraded their CRM and SSIS integration in addition to developing an Azure Service Bus integration. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sr. Technology Solution Manager, Nonprofit - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Nov 17, 2020 **Feedback Summary**: Thanks to Tech9's effort, the client's application performance and load times decreased from minutes to a few seconds. The team utilized an agile project management style. They offered flexible time frames and collaborated online. ""They are one of the best companies we've ever seen." " **BACKGROUND** Please describe your company and your position there. I'm an sr. technology solutions manager for nonprofit **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Tech9, and what were your goals? We needed assistance implementing custom functionality in an application implemented on Microsoft CRM. A previous implementation attempt had gone horribly wrong. I needed to increase work product quality and efficiency. Our goals were to complete a major upgrade and a cloud migration. **SOLUTION** How did you select Tech9 and what were the deciding factors? Tech9 had a superior near shore model that seemed well organized. Their staff had already garnered confidence with previous engagements and the technical competence of those assigned to complete our statements of work were top notch and delivered excellent value. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Scope of work included upgrading a duplicate instance of the application from Microsoft CRM 2013 to Microsoft CRM 2016, migrating kendo grids to native Microsoft Dynamics 365 grid controls, upgrading SSIS integration packages to utilize Microsoft Common Services Data Model, and creating integrations via Azure Service Bus with other applications. How many people from the vendor's team worked with you, and what were their positions? Four vendor resources worked with me. Their positions were Account Manager, Project Manager, Lead Developer, Sr. Developer. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Application performance load times decreased from minutes to a few seconds, First-attempt QA pass rate for work items completed by development improved from less than 20% to over 90% after switching to Tech 9 Describe their project management style, including communication tools and timelines. Agile project management style, online collaboration, and flexible time frames. What did you find most impressive or unique about this company? How successfully, efficiently, and flexibly they manage projects, resources, and their delivery model without sacrificing quality. Are there any areas for improvement or something they could have done differently? They are one of the best companies we've ever seen. --- #### Staff Augmentation for Solar Company **The Project** - Services: IT Staff Augmentation - Project size: $200,000 to $999,999 - Project length: Feb. 2019 - Ongoing **Project Summary**: Tech9 provided specialized staff augmentation services for several software development projects for a residential solar system installation company. They fully integrated into the existing engineering team. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Former VP of Engineering, Solar Company - Industry: Energy & natural resources - Client size: 5,001-10,000 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 24, 2019 **Feedback Summary**: Responsive, attentive, and hardworking, the team proved to be a solid match for the client both in terms of technical skill and company culture. They made their recruiting cycle open to ensure that candidates could be directly selected by the partner, demonstrating a commitment to their success. This review was updated by the client on May 20, 2020. ""They’ve been flexible and helpful in filling the roles and capabilities that we needed." " **BACKGROUND** Introduce your business and what you do there. I’m the former VP of engineering at a residential solar company that installs solar systems on customers’ homes. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? We were looking for staff augmentation of software developers for a few projects we were working on. **SOLUTION** What was the scope of their involvement? We asked for their help with two projects. The first was an app that our customers could use to monitor how much energy their solar system was producing. They helped us build interesting metrics along with that. For example, a user might see their energy equated to saving a certain number of trees. The second project was developing an e-commerce platform that allows us to sell residential solar systems and equipment. Again, this was a staff augmentation engagement. We had existing teams with software engineers and asked them to provide additional resources with specific skills to enhance our teams. The developers they gave us participated in all of our internal processes including our planning sessions and standup reporting meetings. They helped us plan, do releases, and write code, working side by side with our team. What is the team composition? We were in contact with Nick (CEO, Tech9), Robert (VP of Sales, Tech9), and a few others in product management and architecture positions. Our team worked with them from time to time, but we were most regularly involved with the software engineers working with us from Costa Rica. At least 90% of our interactions were with them. How did you come to work with Tech9? We were looking for and having conversations with different vendors. In our initial vetting phase, we found Tech9 to be very flexible and felt that they understood the culture of our team. Because of that match, we felt that they would be the best choice to find engineers to truly fit in with our developers. How much have you invested with them? We spent about $30,000 each month with them. The total operation will cost between $500,000–$1,000,000. What is the status of this engagement? We started working with them in February 2019 and are continuing our collaboration now. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our primary metric for them was judging how well they integrated into our staff. Their team fit into our existing operation pretty easily, collaborating well with our developers. They were able to provide us with very good engineers that understood our tech stack and fit the culture of our team. Because of that, it was easy to treat them like members of our team. They were able to work transparently and productively. How did Tech9 perform from a project management standpoint? Their team would get on phone and video calls with us throughout the day to participate in our day-to-day meetings and updates. Since this was a staff augmentation project, we handled most of the management. Every once in a while, someone from their end would visit our offices to answer questions and share ideas. That was appreciated. We communicated over Skype and Google Hangouts. What did you find most impressive about them? They found high-quality talent that fit our needs very quickly. We were able to participate in the interview process, which helped us ensure that candidates matched our company culture. After those interviews, we were always shocked by their recruiting skills. Their ability to bring in top talent really helped our project. Are there any areas they could improve? Nothing drastic comes to mind. Do you have any advice for potential customers? They’re very flexible, and I heartily endorse their services. **UPDATED REVIEW** This review was updated by Scott Llewelyn (VP of architecture & software development) on May 20, 2020. New content is below.  BACKGROUND Introduce your business and what you do there. I’m VP of architecture and software development at a solar software solutions company.   OPPORTUNITY / CHALLENGE What challenge were you trying to address with Tech9? We partnered with them to bring in good, long-term development contractors that are able to help with individual projects and move the enterprise further as a whole. They’re developing institutional knowledge. SOLUTION What was the scope of their involvement? We have a broad set of development areas including e-commerce, payment systems, and hardware. Across all of my IT and engineering departments, there are resources from Tech9 embedded into each team. Some of these resources are leading teams and giving direction while others are more junior team members. Instead of outsourcing, I see this as a strategic collaboration. They bring in the remote resources that match up with our need for various projects.   What is the team composition? There have been 15 total team members that have worked for us. As of now, 14 of them are actively developing.  We also have interaction with their management and leadership team as needed. How did you come to work with Tech9? They approached our company for the contact, but I wasn’t here at that time and didn’t play a role in the decision-making process. However, I’ve watched our relationship grow from five resources dramatically to 14 across six of our teams.  How much have you invested with them? At the end of this year, I project that we’ll have spent about $1.5 million with them.  What is the status of this engagement? We started the engagement in June 2019, and they’re still collaborating with us.  RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? Their impact has been hugely demonstrated across a number of enterprise projects. For instance, they were key to the success of our customer integration app.  How did Tech9 perform from a project management standpoint? We’ve been using several communication tools for our projects, including Slack and WebEx.  What did you find most impressive about them? They’ve been flexible and helpful in filling the roles and capabilities that we needed. When I change skill sets that I’m looking for on short notice, they’re able to bring on additional resources that meet our needs. They’re committed to helping us move our company forward, making sure that they’re providing to our needs.   Are there any areas they could improve? No, they’ve been instrumental in integrating their resources into my team.  Do you have any advice for potential customers? Be honest with that you need. That way, they’ll be able to best understand your requirements and fill those needs.   --- #### Web Dev for E-Commerce & Resale Company **The Project** - Services: Web Development - Project size: Confidential - Project length: Oct. 2018 - Ongoing **Project Summary**: Tech9 provides technical development for an e-commerce platform. They use React, Ruby on Rails and PostgreSQL to develop internal applications. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CIO, Pattern - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 18, 2019 **Feedback Summary**: The Tech9 team has a robust development process that produces quality code, which receives positive internal feedback. They excel at integrative project management and provide strong, on-time, and efficient work. The team never misses deadlines and is very knowledgeable. ""They've provided cost-effective and high-quality work." " **BACKGROUND** Introduce your business and what you do there. I am the CIO for Pattern, an e-commerce reseller that allows brands to optimize online sales on Amazon, eBay, and other platforms. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? We wanted to build internal applications and scale our process in a cost-effective manner. To increase our technical development, we looked to outsource the project. **SOLUTION** What was the scope of their involvement? They provided full-stack developers based in India at a low cost. They primarily used Ruby on Rails for the backend stack with a PostgreSQL database. Their team also used React on the frontend. We provided wireframes and requirements for Tech9, but otherwise, they work as an extension of our development team. What is the team composition? We work directly with five developers and some account managers. How did you come to work with Tech9? I worked with Robert (VP Sales, Tech9) on a previous engagement. He reached out to fill our need. What is the status of this engagement? We started in November 2018 and the project is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our feedback has been very positive. We were impressed by the speed of delivery. They’ve provided cost-effective and high-quality work. Their team has a formal approach to development that is valuable in the quality of code they provide. How did Tech9 perform from a project management standpoint? Their project management is very good. They were integrated into our internal project management system and they’ve always met deadlines. A project manager was given, but we discontinued that role. The timezone differences are a challenge, but we work through it. We mostly communicate by Slack, Jira, and email as well as a weekly video chat. What did you find most impressive about them? The first developer Tech9 assigned to us was very impressive and opened our involvement with their team. Whereas we’ve worked with other agencies in the past and it didn’t work out, their team has helped change our attitude. We plan to use them for quite a while. Are there any areas they could improve? Perhaps having a developer spend time with us would be valuable, but we haven’t made that happen yet. --- #### Staff Augmentation for Education Software Company **The Project** - Services: IT Staff Augmentation - Project size: Confidential - Project length: Oct. 2018 - Ongoing **Project Summary**: Tech9 augments a custom development team by providing full stack development. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Manager, Education Software Company - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — May 24, 2019 **Feedback Summary**: Internal stakeholders have praised the team’s ability to deliver quality code. Tech9 excels at facilitating efficient, direct communication and understanding objectives in a timely matter. Customers can expect a collaborative team. ""We haven't had any negative experiences with Tech9. "    " **BACKGROUND** Introduce your business and what you do there. I’m a manager at a software company. We provide software and services for the education industry, including learning management software. My team develops custom applications per-request to provide functionalities that we aren’t going to build into our core SaaS platform. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? We wanted to augment our custom development team.  **SOLUTION** What was the scope of their involvement? After our engineer was selected, he came onsite for a couple of weeks to learn our processes.  He performs full stack development for us. The scope of work includes submitting code to our internal QA team and receiving feedback before starting on another branch of code. We’ve been structuring the work in three month increments, and we’re currently on the third statement of work.  What is the team composition? The team consists of one remote developer and an account lead.  How did you come to work with Tech9? We were looking for quality, nearshore talent within our budget. We provided a requisition of our needs and reviewed incoming resumes. After looking over applications and interviewing two teams, we chose Tech9.  What is the status of this engagement? We started working together in October 2018, and the project is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The vendor delivers the quality required to achieve our projects. I’m continuing to hear good things about their work. We haven’t had any negative experiences with Tech9.  How did Tech9 perform from a project management standpoint? All communication has been collaborative, and the process of working with the resource is easy to understand. We’ve even been able to meet with the leadership team and the account manager in-person.  What did you find most impressive about them? We had tried to work with four vendors before, and Tech9 was the first vendor to offer an effective partnership. They were very receptive to my requirements from the beginning. They maintained straightforward conversations so they could deliver the resource we needed without wasting time or effort.   Are there any areas they could improve? I found out later on that they were subcontracting with another firm, and I wish they had been more transparent about that upfront. It wouldn’t have changed my decision to bring on the engineer, but it would have been good to know. Do you have any advice for potential customers? We were very thorough about our expectations from the beginning, and future clients should do the same. For example, we offered a clear project write up and asked to see a sample of code. --- #### Web App Outsourcing for Holdings Company **The Project** - Services: Web Development - Project size: Confidential - Project length: Jan. 2014 - Jan. 2018 **Project Summary**: Tech9 developed and iterated a web app for an online loan application process. They now provide ongoing maintenance to the app. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** COO, Tesani Companies - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 15, 2018 **Feedback Summary**: The click-through rate and submission rate have increased markedly since Tech9 was first engaged. Their expert team inspired confidence throughout the project by communicating clearly from the start. They corrected bugs quickly and responded equally as promptly to other concerns. ""We tried out other developers on small projects but we keep going back to Tech9 because they do a great job." " **BACKGROUND** Introduce your business and what you do there. Tesani Companies is a holding company with property management, real estate, and software technology companies. I do the operations and finance for each company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? We wanted to create an online loan application for one of our companies. **SOLUTION** What was the scope of their involvement? They created an online loan web app that gives our customers more visibility into the loan terms, responsibilities, and required documentation. They continue to provide maintenance on the app. They’re able to get notified directly of certain bugs. Other issues require our team to alert them to a problem that needs fixing. Since that initial project, they went on to do a second and third version of the original web app. We’ve also used them for several website projects. Most recently they created an applicant tracking system for an HR department. What is the team composition? We had a project manager that we met with on every project. A number of developers worked on each project. We have an in-house designer but Tech9 also offered design suggestions. How did you come to work with Tech9? We’d reached out to some of our contacts and asked for recommendations. They were a referral from someone that we knew. We met with a few companies in regards to the web app. They asked all the right questions. We gave each company feedback on what we were looking for and asked them to take the concept further. Tech9 had the best ideas and the most thorough understanding of the scope. What is the status of this engagement? We first worked together about four years ago. They completed their most recent project for us last month. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The web app makes the process really smooth for our customers. We've seen huge increases in the click-through rate and submission rate. As they created new versions throughout the years, they improved the process every time. Each version resulted in a higher submission rate than the previous application. We tried out other developers on small projects but we keep going back to Tech9 because they do a great job. How did Tech9 perform from a project management standpoint? Their team was great to work with. If there was a problem, they responded quickly. There’s always a few hiccups on these types of projects but there were no big problems. They’d do an unlimited amount of edits to make sure that we were happy before they signed off. We mostly communicated via text, email, or phone calls with some in-person visits. If we had an idea, they’d help us understand the magnitude of the project and give us a quick and dirty breakdown of potential costs. What did you find most impressive about them? Their honesty, communication, and quality of work made them stand out. Are there any areas they could improve? This goes for all developers but we would like to know all the hiccups that are going to happen before they happen. That’s being nitpicky because that's probably beyond their control. There’s nothing else I can think of. Do you have any advice for potential customers? Working with them is it as good as you make it. The project moves quicker if you give them feedback when they ask for it. If you drag your feet, it stops them from working. Communication is key. --- #### Custom E-commerce Dev for Wholesale Ring Manufacturer **The Project** - Services: E-Commerce Development - Project size: Confidential - Project length: Aug. 2017 - Ongoing **Project Summary**: Tech9 helped redesign a wholesale jewelry website, with the primary new feature being a custom ring builder that allows users to create their own design from scratch. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of R&D, Lashbrook - Industry: Retail - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 13, 2018 **Feedback Summary**: The improved site, lauded internally and externally, has markedly increased sales to new accounts. Tech9 keeps the project moving and on budget through constant communication. Their responsiveness and understanding of digital technologies make them a valuable partner. ""The functionality of the website that Tech9 created sets us apart from any competition." " **BACKGROUND** Introduce your business and what you do there. I’m the director of new projects and research at Lashbrook Designs. We’re a wholesale manufacturer of men's wedding rings. We do mass customization allowing the end user to combine design elements and create their own unique ring. **OPPORTUNITY / CHALLENGE** What make were you trying to address with Tech9? We needed a solution that could marry our infinite design possibilities with a UI on our basic website. We wanted to give customers the ability to replicate the in-store experience of mixing and matching design elements. **SOLUTION** What was the scope of their involvement? Tech9 designed and built a custom ring builder. From our home page, users can build their own design or pick one of our existing designs. It’s a complex challenge to allow users to customize rings or start from scratch without creating an overwhelming experience. We'd worked with several other developers and each experience was a disaster. The complexity was overwhelming. Tech9 took some of the design elements we'd already created and then essentially rewrote everything and built an entire new website from scratch. In addition to the UI interface, they also dealt with structuring our data. It’s important that users aren’t able to choose two design elements that are incompatible. They limited the options in a matrix in such a way that it's intelligent and dynamic. As users move through the design process, it limits or expands their options and subsequent steps. They continued to debug, add new features, and update the site. It's fully launched and functional but they continue to push the bounds of what we can do. They employ an API structure and AWS Lambda service. They use Amazon CloudFront to host the image part of the layering on the ring builder. What is the team composition? They have a software engineer that does all the architecture and the backend development. Depending on the phase of the project, they sub in and out people from the local office and the offshore office in India. How did you come to work with Tech9? We were a bit desperate. We'd already spent a lot of money on previous developers and had almost nothing to show for it. We started reaching out on social media and somebody recommended Tech9. We interviewed a bunch of companies. Part of the reason we chose them was their ability to save us money in devolvement by using their offshore team. What is the status of this engagement? We started working together in August 2017 and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’re making big waves in the industry. The functionality of the website that Tech9 created sets us apart from any competition. We've yet to find a website in any industry that offers as many dynamic options as ours. They created well over 10 billion combinations that are represented with SKUs, descriptions, prices, and images. As we expand the product line to new accounts, the website is essential to the sales process. How did Tech9 perform from a project management standpoint? Their team is excellent. They always answer our emails, instant messages, and phone calls. That sounds really straightforward but other developers weren't great at being responsive. I often found myself managing other firms’ project managers. I don't have to do that with Tech9. What did you find most impressive about them? Our project was and continues to be complex from a data perspective. Their team is phenomenal at looking for intelligent ways to structure that data. They’re also quite good at looking for solutions for the website. We don't have the expertise or the technical background to do those tasks in-house, so it’s very helpful. Are there any areas they could improve? I'm not quiet when something's not working. They hear from me often and typically resolve things pretty quickly. The only thing I can think of is I’d like more transparency into what they're working on at any given time. Do you have any advice for potential customers? Fully understand the complexity of your project before beginning work. That helped us accurately set timelines and expectations. They're great at working with us to keep costs on budget. They’re also flexible in shrinking the team when possible to conserve money. --- #### Web Development for Wellness Nonprofit **The Project** - Services: Web Development - Project size: Confidential - Project length: May 2017 - Ongoing **Project Summary**: Tech9 rebuilt two informative websites with specialized functionalities. Their team focused on the development side, providing backend support. They currently develop additional web-based projects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Outreach, The Younique Foundation - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 9, 2018 **Feedback Summary**: The internal team was impressed with the websites, and believe they will be an asset to the foundation. Tech9’s team was proactive and communicative. They provided helpful feedback that led to quality products. Their robust deliverables spurred further engagement. ""Tech9 hit this one out of the park." " **BACKGROUND** Introduce your business and what you do there. I’m the director of outreach at The Younique Foundation. We work with survivors of childhood sexual abuse, providing parents with preventative information and healing resources for survivors. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? We wanted to redesign and rebuild our existing websites: one for preventative resources, and the other for healing services. **SOLUTION** What was the scope of their involvement? We wanted Tech9 to redevelop both of our informational websites. They created application pages and transitioned our donation and shop functions over to a Shopify plugin. The current site they’re working has a login feature that’s location-based. Our team completed the design and graphics. We brought in content writers and graphic designers, and they augmented the staff. It was a perfect meshing of both companies. Tech9 is currently working on additional web-based projects for our company. What is the team composition? We have a point of contact, Adam (Director of Web Development, Tech9). What is the status of this engagement? We started working with Tech9 in May 2017, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Tech9 hit this one out of the park. I was impressed with the look and feel of the wireframes — the work their team put in reflected in the final product. Tech9 has strongly impacted us because they’re maintained our brand identity throughout the project. How did Tech9 perform from a project management standpoint? Tech9’s project management was excellent. We had an internal project manager, but their team helped us focus on what needed to get done. They were communicative and pushed the project professionally. We had a weekly call with Adam, and a Slack channel to communicate with other team members. A few times a year, I have lunch with their CEO and check on the status. We opted into a mid-tier dev resource package with their company, which means we don’t receive their full attention. Some elements took a little longer but didn’t slow the project down. It was because of added features and the package we selected, not because of hang-ups on their end. What did you find most impressive about them? Tech9 has realistic communication styles. They explained every impact as far as workflow and timing. Their team did quality work on the websites. Everything looked how we requested and functioned well. They can offer more, but I appreciate Tech9’s ability to work with what we provided and augmented it to make it better. Are there any areas they could approve? I wish their team took on even more of a consulting role. Tech9 did at some level, but that service could be amplified. Their team could provide the pros and cons, and other crucial decision-making information. Do you have any advice for potential customers? Involve Tech9 at the beginning when the project’s scope is developed. They can give you valuable feedback and advice on where difficulties could arise. --- #### System Automation for Warranty Administration Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. 2016 - Ongoing **Project Summary**: In an effort to streamline business processes, Tech9 is building custom administrative software. They’re currently working to replace the data management system on the platform’s backend.  **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sr. Vice President of Operations, Total Care Auto - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 5, 2018 **Feedback Summary**: Despite being a work in progress, the administrative platform has increased productivity and reduced personnel expenses by considerable amounts. While other developers struggled to manage the exhaustive timeline, Tech9 has unfailing organizational skills to navigate the project effortlessly. "“They offer the most cost-effective web solutions on the market, and they deliver amazing results.” " **BACKGROUND** Introduce your business and what you do there. I’m the senior VP of operations at Total Care Auto, an automotive warranty provider.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? We didn’t have a policy administrative system, so we had to manage all our contracts manually. To improve business efficiency, we needed a software developer who could build a comprehensive digital fulfillment platform. **SOLUTION** What was the scope of their involvement? We had an unfortunate experience with the original developers, so we brought Tech9 on board to reverse the mistakes that were made. They rewrote a majority of the code and made the platform more user-friendly for our non-technical team to manage. Their team is currently building individual systems for our internal departments, which will be amassed into a single platform at the end of the engagement. Prominent features include accounting tools, software for streamlined claims processing and underwriting, and secure document management. After building the platform’s functionalities, they plan to replace the data management system through data migration. What is the team composition? We have a project manager who oversees frontend development, and we have another project manager who supervises backend development. Their team is comprised of two frontend developers and 9 programmers who work on the backend. How did you come to work with Tech9? They were highly recommended by one of our employees who had success with them in the past. What is the status of this engagement? Tech9 took over development in 2016, and they plan to launch the finalized platform in March 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Although only 70% of the platform has been completed, it has already made a significant impact on business development. Now that we’re able to fulfill and deliver contracts to our customers digitally, productivity within the organization has increased by 30%. Meanwhile, our personnel expenses have reduced by 31%.  How did Tech9 perform from a project management standpoint? Unlike most of the developers that we’ve worked with in the past, Tech9 has an incredibly organized team that adheres closely to the estimated timeline. During our weekly meetings, we discuss priority management and status updates. We use their ticket management system to submit service requests, and our assigned project managers delegate the tasks to the appropriate team. Impressed by their efficiency, we adopted some of their management procedures internally. What did you find most impressive about them? They offer the most cost-effective web solutions on the market, and they deliver amazing results. We had a difficult time communicating with the vendor who previously worked on the project, but Tech9 is excellent at bridging the gap between tech and sales. Are there any areas they could improve? There was a steep learning curve on their end regarding our company, but we didn’t expect them to have specialized knowledge in the automotive industry. Do you have any advice for potential customers? Establishing weekly meetings was the catalyst for our success. Whether we’re discussing high or low priority items, the frequent communication has improved our partnership tremendously. --- #### WordPress Web Dev for Gender Equality Organization **The Project** - Services: Web Development - Project size: Confidential - Project length: Apr. 2017 - Jan. 2018 **Project Summary**: Tech9 developed and designed a WordPress website with unique features and platforms. Their team implemented a specialized index on the site for visiting companies. They provide troubleshooting when needed. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Gender Equality Organization - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 2, 2018 **Feedback Summary**: Conversion rates have increased, and every aspect of the website is working smoothly. Tech9 has a team of creative and skilled developers. Their team’s responsiveness and organization skills facilitated a successful partnership. ""Tech9’s team is a great partner to work with on projects." " **BACKGROUND** Introduce your business and what you do there. I’m the founder and CEO of a not for profit organization. Our mission is to close the gender gap in companies at the board and C-suite level. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? We hired Tech9 to develop and design our website with customized features. We wanted companies to sign our pledge. **SOLUTION** What was the scope of their involvement? Tech9 developed and designed the website on WordPress. We had various parts we wanted on the website. They prepared our landing page with specialized tabs. Their team created our contact form and About Us section. Tech9 built a sponsorship page that allows companies to sponsor us and a donation page that collects and records donations. Their team created an index that brings in data from thousands of companies and produced a dashboard that companies can use to register for our index. It is quite complex, and they've done a super job so far. Tech9 developed everything a website could need with a little more functionality than most because our pages are interactive. We knew what we wanted to see and Tech9 provided it. They also perform maintenance and troubleshooting when needed. What is the team composition? We mainly worked with a web designer, a product manager, and another product manager for the index. Their development team did all the coding and other development aspects. How did you come to work with Tech9? I came to know Tech9 through another company we were working with. Their team started working on our website while we were working with the other company. Tech9 was very instrumental, and we continued to work with them when our engagement with the other company ended. What is the status of this engagement? We worked with Tech9 from April 2017 to 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’ve used Google Ads to drive people to our website. We’ve had a 2% conversion rate. Companies have visited our website and signed our pledge. Users can come to our site through social media as well. Regarding the index, we’ve had companies register for that. It’s performing well. We haven’t received any negative feedback, and everything is working as it should. That’s a statement in itself. How did Tech9 perform from a project management standpoint? Tech9 has an organized team. They use a project management tool, and we use that for covering all our projects. Their team is responsive and gets back to us within an hour. Tech9 is transparent about the whole process. We have a weekly meeting. They are our web and product design team. Tech9’s team is a great partner to work with on projects. What did you find most impressive about them? Their responsiveness and creativity are the biggest highlights. The creativity around the creation of the index stood out. Tech9 worked well with our consultants and put out a credible product. Are there any areas they could improve? No, I’m on the board of a few tech companies and work with tech companies with advising. I’m very familiar with the field. Nothing stands out. Any advice for potential customers? In general, it’s helpful to have a regularly scheduled meeting to monitor and track progress. I would recommend that for anybody working for any vendor. It’s the key to a successful relationship. --- #### Custom SaaS Dev for Fence Company **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Nov. 2016 - Ongoing **Project Summary**: Tech9 developed a SaaS workflow software to streamline consultations and project management. They patched existing website code, made APIs more accessible, and currently provide ongoing support. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** General Manager, Best Vinyl - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 26, 2017 **Feedback Summary**: Users are now able to easily adopt the website. Their proactive team and exemplary project management helped to find solutions where a previous vendor failed. They consistently deliver, provide unparalleled comfort, and continue to approach the relationship like a dedicated partner. "“It was revitalizing to have a dedicated team backed by QA resources specifically assigned to us.”" **BACKGROUND** Introduce your business and what you do there. I’m the general manager of orders and design at Best Vinyl & Deck. We provide decks and also wood, metal, ornamental, or chain-link fencing. I started working here a year ago, and I also handle our marketing. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Tech9? The president, founder, and operations manager were having trouble finding a good software solution for the fencing industry around five years ago. They decided to use another firm to start developing their own, and although they were given a large lump sum bid, it still wasn’t going where they wanted. The firm had taken a lot longer than expected to fulfill the agreement but still didn’t deliver a working product. Our president moved on only to receive similar results. **SOLUTION** What was the scope of their involvement? Tech9 created a new line of business for us because the software is not only used in-house but also by other companies. They improved the already-existing website by reviewing and finding gaping holes within the estate management code. Things were being handled in multiple places at once, but Tech9 helped find solutions and bring a lot of clarity as to the cause. Previously, users would have to download the program onto their devices, but it now runs as a website with logins for each user to access anytime they have internet access. The software also simultaneously builds a parts list in the background while it helps users create fencing layouts, elevations, and designs. Our solution saves times by allowing on-site reps to use tablets to create a layout, then immediately provide an offer to the customer. There are also program management functionalities within the software through which we’re able to comprehensively take care of clients. Their data is saved on our digital system so we can track orders, put them into calendars, schedule tasks, and provide follow-up. The sales rep can attach notes and photos from the initial walkthrough to the layout or bid so the installation crew can use it on their tablets. This eliminates the possibility of disappearing information between the sales crew and homeowners. Tech9 has also helped us make our services and goods more API accessible and friendly. We’re also trying to integrate plugins like Quickbooks and other features requested by our clientele. What is the team dynamic? We had 1–2 weekly meetings to make sure we were on the same page, and they also had daily standups with their teams. We occasionally contacted each other via phone for extra clarification and prioritization, and we also worked in two-week sprints. This was a refreshing and reliable routine compared to previous companies we’ve worked with. How much have you invested with them? We’ve spent a little over $100,000. What is the status of this engagement? We started working with them in November 2016. The engagement is currently ongoing while we work some things out. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The previous company that worked for us failed to take responsibility for coding issues, and oftentimes, their search for a solution would cause more damage. Tech9 was able to come in and fix all the bugs without creating new ones. They were able to more rapidly build new features, and also made a regression analysis to prevent damage to the existing software during implementation. The software is now more easily adopted by users. Tech9 has been proactively involved, and they always provide feedback without us having to ask. Their ability to make informed decisions ultimately helps us save money by preventing the use of unnecessary resources. How did Tech9 perform from a project management standpoint? They were ramping up and learning about the fencing industry as a whole when we first started working together. They’ve doubled their output capacity since that time. If we have to make a push for a certain deadline, they'll provide more resources at no extra charge or at a subsidized cost. We have more of a partnership than a client-vendor relationship. What did you find most impressive about them? Communication is one of their strengths, and it was revitalizing to have a dedicated team backed by QA resources specifically assigned to us. I understand how important this balance is as someone who has worked on other software products. Are there any areas they could improve? Prompt user-acceptance feedback is important to us, so I’ve asked Tech9 to build a framework to streamline this process once a new sprint is released. It will allow our team to see what’s new and what needs to be tested, as well as how to give the best feedback in a timely manner. Do you have any advice for future clients of theirs? Tech9 has a team that is more effectively engaged if they are aware of the overall vision and goals. It not only helps with strategizing but also in bringing all the project pieces together to bring the end-goal to fruition. Tech9 is more of a partner and strategic player than a development team. --- #### Custom Software Development for Accounting Services Company **The Project** - Services: Custom Software Development, Mobile App Development, Other Application Development, UX/UI Design, Web Development - Project size: Confidential - Project length: Jan. 2020 - Ongoing **Project Summary**: Tech9 has developed and maintains an online accounting services company's practice management software. Additionally, the team builds and maintains products used by end customers, such as bookkeeping software. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP, Online Accounting Services Company - Industry: Business services - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — May 30, 2023 **Feedback Summary**: Thanks to Tech9's impeccable service, the client has been able to scale their company to manage tens of thousands of end customers. The team delivers projects on time and offers excellent availability through Slack and other channels. Their ability to give tailored recommendations stands out. ""The company was able to identify our own needs and make recommendations based on our own goals."" **BACKGROUND** Please describe your company and position.I am a VP at a business services companyDescribe what your company does in a single sentence.We provide virtual accounting services to small businesses. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Tech9 to accomplish?Build and maintain our accountant practice management softwareBuild and maintain our proprietary bookkeeping software used by our clients **SOLUTION** How did you find Tech9?ReferralWhy did you select Tech9 over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Tech9 were assigned to this project?15+Describe the scope of work in detail. Please include a summary of key deliverables.Tech9 builds and maintains our practice management software used to manage the workload for our fulfillment teams. They also build and maintain products used by our clients directly (such as bookkeeping software, appointment scheduling, etc). **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Their service is impeccable - it has allowed us to scale and manage tens of thousands of clients.Describe their project management. Did they deliver items on time? How did they respond to your needs?They delivered projects on time, and were always available through Slack or by other means.What was your primary form of communication with Tech9?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The company was able to identify our own needs and make recommendations based on our own goals.Are there any areas for improvement or something Tech9 could have done differently?No - their work is great. --- #### Training for Financial Services Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Jan. 2021 - Ongoing **Project Summary**: Tech9 has provided training services for a financial services company. They have provided software training for new features, including a structuring calculator, a decision engine, and electronic contracting. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Sr. Director of Software Dev, Financial Services Company - Industry: Financial services - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Apr 25, 2023 **Feedback Summary**: Tech9's endeavors have facilitated the client's streamlining of their business processes and enhanced their capacity to originate loans more efficiently, with minimal overhead costs. The team has integrated seamlessly with the internal team and sustained a pace equivalent to their other developers. ""The whole process was very well organized."" **BACKGROUND** Please describe your company and position. I am the Sr. Director of Software Development of a Financial Services Company Describe what your company does in a single sentence. We provide auto lending to individuals with credit issues. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Tech9 to accomplish? Staff Augmentation for in house lending applications **SOLUTION** How did you find Tech9? Referral Other Why did you select Tech9 over others? Close to my geographic location Great culture fit Referred to me Company values aligned What was the size of Tech9’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Provided custom software development for new features including our structuring calculator, decisioning engine, and electronic contracting. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Able to provide new features and capabilities that have streamlined the business process and improved our ability to originate loans quicker and with less overhead. What was your primary form of communication with Tech9? Virtual Meeting Email or Messaging App Describe their project management. Did they deliver items on time? How did they respond to your needs? The software engineers have integrated well with our development team and are able to maintain a velocity equal to our other development staff. What did you find most impressive or unique about this company? Easy to work with and have been willing to ensure we have quality talent. Are there any areas for improvement or something Tech9 could have done differently? Provide a little more transparency between worked hours and billed hours so that we can ensure we are in alignment with what developers are submitting to be billed. --- #### Software Dev Resources for OOH Ads Company **The Project** - Services: IT Staff Augmentation, UX/UI Design - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: Tech9 provides technical resources for an out-of-home ads company. The team handles development tasks and leads feature buildout for the client. They also participate in stand-ups and provide documentation.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Executive, Blip Billboards - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Apr 19, 2023 **Feedback Summary**: The client is pleased with Tech9's services. The team's software solutions exceed expectations in terms of time, budget, and quality requirements. They're flexible and have great work ethics. Moreover, their resources are willing to go above and beyond, resulting in a truly smooth collaboration. ""They have highly skilled and motivated engineers." " **BACKGROUND** Please describe your company and position. I'm an executive at Blip Billboards Describe what your company does in a single sentence. Marketplace for Out of Home(OOH) advertisements **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Tech9 to accomplish? Technical Staff Augmentation Additional technical support coverage during US night time **SOLUTION** How did you find Tech9? Referral Why did you select Tech9 over others? High ratings Referred to me What was the size of Tech9’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Software Developed/Delivered Development and Architecture Attend Daily Stand-ups and other meetings If applicable, lead the project development through buildout for features needed. Focus on: Frontend needs Other proactive solutions to problems - attend daily stand-ups Ongoing Documentation and governance for consistency **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Deliver software solutions to meet or exceed Time, Budget and Quality parameters. Describe their project management. Did they deliver items on time? How did they respond to your needs? Items were delivered on time or expectations were reset accordingly The team was flexible, had a solid work ethic and always strived to go above and beyond What was your primary form of communication with Tech9? Virtual Meeting Email Messaging App What did you find most impressive or unique about this company? They have highly skilled and motivated engineers, compared to what you generally get in the market Management was flexible and motivated to keep clients happy. Are there any areas for improvement or something Tech9 could have done differently? Better vetting/quality of some engineers. Lower rates overall. --- #### Custom Software Dev for Papercraft Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Mar. 2019 - Ongoing **Project Summary**: Tech9 has provided custom software development for a papercraft company. The team has stabilized an aging application for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director of Software Development, Papercraft Company - Industry: Manufacturing - Client size: 501-1,000 Employees - Review Type: Online Review **The Review** — Apr 19, 2023 **Feedback Summary**: Thanks to Tech9, the client can reliably plan and execute projects of any size. The vendor has ensured prompt responsiveness and effective communication through in-person meetings. Their collaboration, timeliness, and proactivity are hallmarks of their work. ""We really appreciate their partnership."" **BACKGROUND** Please describe your company and position. I am the Director of Software Development of a Papercraft Company Describe what your company does in a single sentence. Our company provides high-quality papercraft products in the United States and its territories, Canada, Australia, New Zealand, Germany, France, the United Kingdom, Austria, and the Netherlands. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Tech9 to accomplish? Stabilize Large Legacy Application Bolster team's technical expertise Decrease development time **SOLUTION** How did you find Tech9? Online Search Why did you select Tech9 over others? High ratings Close to my geographic location Other What was the size of Tech9’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. We had an aging and neglected system which had rendered us nearly paralyzed. Even the smallest development tasks would take months and upon their release would cause subtle and distant bugs that were extremely time-consuming to track down or work around. Tech9 was engaged to point in stabilizing the application and getting it to a point where development was reliable. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? We are now able to reliably plan and execute projects of any size. Describe their project management. Did they deliver items on time? How did they respond to your needs? Tech9 was very responsive and collaborative in working through timeline requirements. What was your primary form of communication with Tech9? In-Person Meeting Virtual Meeting What did you find most impressive or unique about this company? The leadership's willingness to engage directly. Are there any areas for improvement or something Tech9 could have done differently? We really appreciate their partnership. --- #### Task Management System Dev for Media Company **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: July 2019 - Ongoing **Project Summary**: In an ongoing collaboration, Tech9 developed a CRM and task management system. They provided both front- and backend development. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP Business Development & Partner, Red Canyon Media, LLC - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 1, 2020 **Feedback Summary**: Tech9's project has gone quickly and turned out great so far. They've received positive feedback from the client. Their senior developer had good project management skills and most things went through them. ""The cost savings was the most impressive, the quality was second; it was fantastic." " **BACKGROUND** Please describe your company and your position there. The project is a CRM and task management system designed for agencies. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Tech9? Development. What were your goals for this project? To release a working model as quick as possible. **SOLUTION** How did you select this vendor? Referral from work associates. Describe the project and the services they provided in detail. To design a scalable model from the back end to the front end design. What was the team composition? We had one senior developer stationed in the United States and two others in India. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? I have very happy with how quickly and nice the project has turned out so far. How was project management arranged and how effective was it? The senior developer did most of the project management. What did you find most impressive about this company? The cost savings was the most impressive, the quality was second; it was fantastic. Are there any areas for improvement? I cannot think of any. --- ## Portfolio & Awards ### Website Re-design Harmons Grocery needed a new website that provided a full content management system in addition to supporting online orders. ### Enterprise Sales Tool TCA had previously partnered with an expensive 3rd party sales software. Tech9 provided custom software that allowed TCA to save over $60k/month in licensing fees, as well as own the software which allows TCA to customize features for their specific business needs. ### An eCommerce platform w/ 10 billion options In a competitive market, having the right website can increase your revenues and differentiate you from competitors. We built a website for Lashbrook which led to a 20% increase in revenue.  It was achieved through selling directly to consumers on an eCommerce platform with real-time image rendering. In the process, Tech9 leveraged multiple AWS services (S3 Storage, Cloudfront, Lambda@Edge, etc.) and increased the number of customization images by 999,900%. Click the link to see how we did it: https://www.linkedin.com/posts/tech9_lashbrook-case-study-activity-6890440380861550592-wjl1 ### UX/UI Website Re-Design Tech9 helped Davinci create a stunning new user experience. The re-design also allowed Davinci to open up new revenue streams through third-party integrations. ### Mobile App for Healthcare Professional Marketplace Flexible gig work has grown substantially in the United States. Our client had to idea to provide a marketplace for this gig economy to provide aid healthcare facilities and per diem professionals the opportunity to find employees and employment, respectively. Tech9 was able to build a robust mobile app for andriod and iOS as well as a web app solution. It allows facilities to effectively find talented resources for their business needs, as well as providing opportunities for healthcare professionals to maintain a more flexible work schedule in an ever changing workforce. ### Fintech Customer Platform The client needed a better way for their customers to be able to apply for credit, due to simplistic out-of-the-box solution that their LMS provided. Previously they had no availability for customization or design opportunity to attract potential customers.  Tech9 provided a full service development and design team to integrate a fully customized solution which allowed the clients customers to obtain all of their credit information within the fintech platform. ### Mobile App for Optimized Mental Performance Our client needed to develop a mobile app using flutter, a newer technology stack. This makes it hard to find resources with enough experience to create a marketable product. Tech9 provided a full-service development team along with UX designers to create an stunning user interface/experience. Users of our client's mobile app have increased their test scores by 25%, along with an increased reading speed of 50%.   ### Full-Service team/UX for Digital Marketing Firm Our client provides advertising services through digital billboards. They needed a sleak new UX design for their website and client portal with new features they were building. Tech9 provided a full team of developers to work with their technical team, which allowed them to spend more time creating their vision while allowing us to provide the horsepower to meet project deadlines. ### Web Application Design for Science Consultants Tech9 provided for the client a Two-Sided clickable Prototype designed in Figma which allowed the client to create their Supply and Demand side MVP via web application.  ### Cloud-based web application for SEO Platform Tech9 provides a dedicated full-service team based in India, allowing the client to build a scalable web application using Python, Java, Django, JavaScript, MySQL, and React.js. This allows their clients to access powerful marketing tools all in one centralized location. ### Industry Recognitions - Mountain West Capital Network Utah100 2023 - Utah Business Fast50 2023 - Inc. Magazine #1528 on Inc 5000 2023 - The Channel Co. MES Midmarket 100 2023 - The Channel Co. #25 Fast Growth 150 2023 - Forbes #499 on America's Best Startup Employers - Mountain West Capital Network Utah100 2021 - Inc. Magazine #1435 on Inc 5000 2022 - Inc. Magazine #1413 on Inc 5000 2021 - Inc. Magazine #908 on Inc 5000 2020 - Certified, India Great Place to Work 2022 - Medium Top 10 Software Developer Companies India - Salt Lake Tribune Top Workplaces 2022 - Mountain West Capital Network Utah100 2022 - Utah Business Fast50 2022 - Utah Business Fast50 2021 - Utah Business Fast50 2020 - Utah Business Forty Under 40 2021 - Utah Business Forty Under 40 2020 - Utah Business 30 Women to Watch 2021 - Utah Business SAMY 2021 - Utah Business CXO of the Year 2020 - Utah Business Best Companies to Work For 2020 ## Key Clients - Larry H. Miller Group ## Packages ## Locations (3) ### Lehi, UT (Headquarters) - 2975 Executive Parkway - Lehi, UT 84043 - United States - 41 - 49 employees - Phone: 8016923252 ### Bengaluru, India - Teerth-Technospace Office No. B-1007, Level – 10, Mumbai-Bangalore Highway - Bengaluru 560022 - India - 101 - 150 employees ### Guadalajara, Mexico - 1600 Avenida de las Américas Piso 2 - Guadalajara 44610 - Mexico - 21 - 30 employees ## Contact Tech9 [Send a message](https://clutch.co/profile/tech9) ### Connect on Social - [LinkedIn](http://linkedin.com/company/tech9) - [Facebook](https://www.facebook.com/Tech9Social) - [X](https://twitter.com/tech9social) - [Instagram](https://www.instagram.com/tech9social/)