This review was updated by Scott Llewelyn (VP of architecture & software development) on May 20, 2020. New content is below.
Introduce your business and what you do there.
I’m VP of architecture and software development at a solar software solutions company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Tech9?
We partnered with them to bring in good, long-term development contractors that are able to help with individual projects and move the enterprise further as a whole. They’re developing institutional knowledge.
What was the scope of their involvement?
We have a broad set of development areas including e-commerce, payment systems, and hardware. Across all of my IT and engineering departments, there are resources from Tech9 embedded into each team. Some of these resources are leading teams and giving direction while others are more junior team members. Instead of outsourcing, I see this as a strategic collaboration. They bring in the remote resources that match up with our need for various projects.
What is the team composition?
There have been 15 total team members that have worked for us. As of now, 14 of them are actively developing. We also have interaction with their management and leadership team as needed.
How did you come to work with Tech9?
They approached our company for the contact, but I wasn’t here at that time and didn’t play a role in the decision-making process. However, I’ve watched our relationship grow from five resources dramatically to 14 across six of our teams.
How much have you invested with them?
At the end of this year, I project that we’ll have spent about $1.5 million with them.
What is the status of this engagement?
We started the engagement in June 2019, and they’re still collaborating with us.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Their impact has been hugely demonstrated across a number of enterprise projects. For instance, they were key to the success of our customer integration app.
How did Tech9 perform from a project management standpoint?
We’ve been using several communication tools for our projects, including Slack and WebEx.
What did you find most impressive about them?
They’ve been flexible and helpful in filling the roles and capabilities that we needed. When I change skill sets that I’m looking for on short notice, they’re able to bring on additional resources that meet our needs. They’re committed to helping us move our company forward, making sure that they’re providing to our needs.
Are there any areas they could improve?
No, they’ve been instrumental in integrating their resources into my team.
Do you have any advice for potential customers?
Be honest with that you need. That way, they’ll be able to best understand your requirements and fill those needs.