Tech9

What evidence can you share that demonstrates the impact of the engagement?

We’re making big waves in the industry. The functionality of the website that Tech9 created sets us apart from any competition. We've yet to find a website in any industry that offers as many dynamic options as ours. They created well over 10 billion combinations that are represented with SKUs, descriptions, prices, and images. As we expand the product line to new accounts, the website is essential to the sales process.

How did Tech9 perform from a project management standpoint?

Their team is excellent. They always answer our emails, instant messages, and phone calls. That sounds really straightforward but other developers weren't great at being responsive. I often found myself managing other firms’ project managers. I don't have to do that with Tech9.

What did you find most impressive about them?

Our project was and continues to be complex from a data perspective. Their team is phenomenal at looking for intelligent ways to structure that data. They’re also quite good at looking for solutions for the website. We don't have the expertise or the technical background to do those tasks in-house, so it’s very helpful.

Are there any areas they could improve?

I'm not quiet when something's not working. They hear from me often and typically resolve things pretty quickly. The only thing I can think of is I’d like more transparency into what they're working on at any given time.

Do you have any advice for potential customers?

Fully understand the complexity of your project before beginning work. That helped us accurately set timelines and expectations. They're great at working with us to keep costs on budget. They’re also flexible in shrinking the team when possible to conserve money.

What evidence can you share that demonstrates the impact of the engagement?

Although only 70% of the platform has been completed, it has already made a significant impact on business development. Now that we’re able to fulfill and deliver contracts to our customers digitally, productivity within the organization has increased by 30%. Meanwhile, our personnel expenses have reduced by 31%. 

How did Tech9 perform from a project management standpoint?

Unlike most of the developers that we’ve worked with in the past, Tech9 has an incredibly organized team that adheres closely to the estimated timeline. During our weekly meetings, we discuss priority management and status updates. We use their ticket management system to submit service requests, and our assigned project managers delegate the tasks to the appropriate team. Impressed by their efficiency, we adopted some of their management procedures internally.

What did you find most impressive about them?

They offer the most cost-effective web solutions on the market, and they deliver amazing results. We had a difficult time communicating with the vendor who previously worked on the project, but Tech9 is excellent at bridging the gap between tech and sales.

Are there any areas they could improve?

There was a steep learning curve on their end regarding our company, but we didn’t expect them to have specialized knowledge in the automotive industry.

Do you have any advice for potential customers?

Establishing weekly meetings was the catalyst for our success. Whether we’re discussing high or low priority items, the frequent communication has improved our partnership tremendously.

What evidence can you share that demonstrates the impact of the engagement?

The previous company that worked for us failed to take responsibility for coding issues, and oftentimes, their search for a solution would cause more damage. Tech9 was able to come in and fix all the bugs without creating new ones. They were able to more rapidly build new features, and also made a regression analysis to prevent damage to the existing software during implementation.

The software is now more easily adopted by users. Tech9 has been proactively involved, and they always provide feedback without us having to ask. Their ability to make informed decisions ultimately helps us save money by preventing the use of unnecessary resources.

How did Tech9 perform from a project management standpoint?

They were ramping up and learning about the fencing industry as a whole when we first started working together. They’ve doubled their output capacity since that time.

If we have to make a push for a certain deadline, they'll provide more resources at no extra charge or at a subsidized cost. We have more of a partnership than a client-vendor relationship.

What did you find most impressive about them?

Communication is one of their strengths, and it was revitalizing to have a dedicated team backed by QA resources specifically assigned to us. I understand how important this balance is as someone who has worked on other software products.

Are there any areas they could improve?

Prompt user-acceptance feedback is important to us, so I’ve asked Tech9 to build a framework to streamline this process once a new sprint is released. It will allow our team to see what’s new and what needs to be tested, as well as how to give the best feedback in a timely manner.

Do you have any advice for future clients of theirs?

Tech9 has a team that is more effectively engaged if they are aware of the overall vision and goals. It not only helps with strategizing but also in bringing all the project pieces together to bring the end-goal to fruition. Tech9 is more of a partner and strategic player than a development team.