TCO TEAM

BACKGROUND

Introduce your business and what you do there.

I’m the group project manager of a retail store offering a wide selection of branded designer watches and jewelry from popular fashion and lifestyle brands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TCO TEAM?

We needed help designing and developing custom applications tailored to our retail operations. The primary goals were to create user-friendly apps that streamline sales and inventory management, improve customer experience, and provide our teams with efficient tools for day-to-day retail processes.

SOLUTION

What was the scope of their involvement?

TCO TEAM has designed and developed custom applications for us. The team has handled the full cycle of app development, including business requirements analysis, UI/UX design, backend and frontend development, system integration, and testing. The apps have included a video player, integration with our existing ERP and accounting systems, a feature to select sizes and colors from the product page, and push notifications in three languages.

What is the team composition?

We’ve worked with three teammates from TCO TEAM.

How did you come to work with TCO TEAM?

We found TCO TEAM through a referral. We chose them because they demonstrated a deep understanding of our retail business needs from the very beginning. Compared to other vendors we considered, TCO TEAM stood out for their strong technical expertise, transparent communication, and structured approach to project delivery. Their experience with similar retail projects gave us confidence that they could handle both the technical complexity and the industry-specific requirements. In addition, their flexibility, responsiveness, and commitment to long-term support made them the best fit for our goals.

How much have you invested with them?

So far, we’ve spent $50,000 with them.

What is the status of this engagement?

We started working with them in January 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app’s user-friendly design and loyalty features have contributed to higher repeat purchase rates.

How did TCO TEAM perform from a project management standpoint?

TCO TEAM’s project management is good. The team delivers on time. We communicate via chat.

What did you find most impressive about them?

TCO TEAM’s responsibility is impressive.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Please describe your company and your position there.

Cinema, Deputy Director of Marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TCO TEAM, and what were your goals?

Our website was created over 5 years ago and had become outdated. Since we didn't have in house developers to invest in a new website we hired this team te design and develop a new site for our company.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and chose them based on their past projects, design skills and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. After all of that their team designed and developed our website.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager Front End Developer Back End Developer Graphic Designer UI/UX Designer QA (Quality Assurance)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our clients love the updated site design and they now have a better understanding of our services, can buy movie tickets online without any problems.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team.

What did you find most impressive or unique about this company?

They gave us a professional site that's easy to update and word. but tickets online. We wanted a cost-effective solution that will meet our business needs. We chose TCO Team as we liked their professional approach and engagement with the project. They quickly understood the requirements and set up a team of professionals. When working with the TCO Team we sensed that they cared about finding the best solution for our outsourcing objectives. The working process was enjoyable and we were more than satisfied with the result.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the Marketer at a company called Sparsis Holding, which provides full marketing and advertising services in Armenia and abroad.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TCO TEAM?

Our company needed a Website to showcase our services, projects and portfolio, so we hired TCO team to create it for us.

What were your goals for this project?

We wanted to see a good traffic for our Website, and also to keep people in our Website as long as possible.

SOLUTION

How did you select TCO TEAM?

We searched online for good Website creators and TCO popped out, so after doing our research about their team we decided to choose them.

Describe the project in detail.

After choosing the design and the overall content of our Website, we had a meeting and a few phone calls with the TCO team to decide all the details. After about 2 weeks we got the draft of the Website. The final Website was ready about a month and a half later.

What was the team composition?

Our project manager was keeping the contact with their project manager, and as I found out from our PM 3 professionals were working on our Website.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After the Website was created, within the next 2 months we got more than 3 new clients, who chose us based on our Website, as it was quite eye-catching.

How effective was the workflow between your team and theirs?

Our project manager worked with their project manager responsible for our Website, and they understood each other very easily.

What did you find most impressive about this company?

The team was very responsive and confident to make changes to the website, even after the 10th time of asking them.

Are there any areas for improvement?

In the project we had with them, we didn't notice any mistakes. So, we don't think so.

BACKGROUND

Please describe your company and position.

 I am the CEO of a P2P marketplace. 

Describe what your company does in a single sentence.

We facilitate a peer to peer marketplace allowing college students to buy and sell goods and services within a trusted community, allowing them to increase their income and work experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TCO TEAM to accomplish?

• Mobile App Development

SOLUTION

How did you find TCO TEAM?

Online Search

Why did you select TCO TEAM over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from TCO TEAM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work

1. Detailed project requirements document
2. Implentation of document through a plan
3. UI/UX development
4. Iterative development with direct communication with the user

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Iterative testing with user and supplier.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very quick to respond and very transparent. I was aware at all times of any issues ocurring, and the progress solving them. Their project management delivered the updates on time, keeping pace with any preagreed upon deadlines. 

What was your primary form of communication with TCO TEAM?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This company uniquely involves their engineers in communication with the customer, so that proper design for codability can be done. Also, they are extremely flexible with working with the time you have available to communicate. 

Are there any areas for improvement or something TCO TEAM could have done differently?

None. 

BACKGROUND

Please describe your company and position.

I am an executive at (a/an) IT Services

Describe what your company does in a single sentence.

SW9 is a free service for connecting contractors and buyers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TCO TEAM to accomplish?

• Full Stack Software Development

SOLUTION

How did you find TCO TEAM?

• Online Search
• Other

Why did you select TCO TEAM over others?

• Pricing fits our budget
• Other

What was the size of TCO TEAM’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of new features and fixing some bugs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Fixed important bugs
• Added very important new features

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were fairly responsive to my needs given the time difference, some things took longer than expected.

What was your primary form of communication with TCO TEAM?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They really cared about my business and made sure I was happy with the results.

Are there any areas for improvement or something TCO TEAM could have done differently?

No, they did a great job!

BACKGROUND

Please describe your company and your position there.

Peaches Digital Marketing Agency is a leading data, insights and marketing communications company. We help clients understand their target audience’s peculiarities and drive growth already for 7 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TCO TEAM, and what were your goals?

We needed a website with original and creative solutions, after a long search, after talking to various organizations, we finally found our "green" friends. With TCO, we were able to get what we wanted in a very short period of time

SOLUTION

How did you select this vendor and what were the deciding factors?

Priority quality was important for us, seeing the work of the team we understood that we found what we wanted

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the initial part, we got to know the project coordinator, who very competently explained to us all the details of what technologies we will work with. After doing the work allocation we started working on the design, we saw the skilled work of the designer just a few days later when we saw a small finished part, it was amazing. After making some small tweaks together, we got what we wanted. When choosing technologies, we settled on React js and Node js.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also 2 full stack developers and a designer working

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have a beautiful website updated with new technologies, now we can easily add our website to our social platforms. Proud of your work, thank you!

Describe their project management style, including communication tools and timeliness.

I am not aware of their internal communication links as a customer, but I have heard of jira and slack!

What did you find most impressive or unique about this company?

proper time management, quality work, they are a big family, I also managed to make friends with them

Are there any areas for improvement or something they could have done differently?

They take into account every detail, their work cannot be underestimated

BACKGROUND

Please describe your company and your position there.

I am an app developer and I needed help to finalize and finish the development of my project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TCO TEAM, and what were your goals?

I was willing to have a mobile app for one of my projects. After a bit researches I have chose TCO company. They did all the design of the project and development. I am really happy to have such a collaboration with TCO company.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have heard about TCO company from friends and IT news.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

TCO TEAM helped me finalize the project from scratch. They have created the design for me(UI/UX), management and development.

How many resources from the vendor's team worked with you, and what were their positions?

I have hired 3 resources:

1. Project manager
2. Designer
3. Mobile app developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

During above mentioned period of time TCO team managed to create my project from nothing to market ready product.

Describe their project management style, including communication tools and timeliness.

The management style was Agile and they managed it very well. We where using Slack and Jira as a management tools.

What did you find most impressive or unique about this company?

They know how to spend time and they are leaders of what they do.

Are there any areas for improvement or something they could have done differently?

I guess they may improve feedback process. For example 3 times a week.

BACKGROUND

Please describe your company and your position there.

I'm a project manager And I manage our companies' outsource projects

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TCO TEAM, and what were your goals?

TCO Team was tasked to develop a custom employee attendance system tailored specifically for us >

SOLUTION

How did you select TCO TEAM and what were the deciding factors?

TCO was suggested to us by one of our employees, and we were in need of a flexible team to handover the project to.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Light weight highly configurable attendance system was needed to track our work force.

How many people from the vendor's team worked with you, and what were their positions?

I was in direct contact with the team's CEO,CTO,PM and a few of their devs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We reached our milestones quicker than we were expecting, changes were done quickly without any hassles.

Describe their project management style, including communication tools and timelines.

Company Mainly used Atlassian Tools for managing the projects we used skype for urgent matters

What did you find most impressive or unique about this company?

I was impressed with their great time management, accurate estimations, and on-time delivery.

Are there any areas for improvement or something they could have done differently?

I would change nothing in their workflow, it was as perfect as it could've been

BACKGROUND

Please describe your company and your position there.

IMicrosoft is a company that develop services for any office or any store I'm the IT manager in our company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TCO TEAM, and what were your goals?

the company needs a customer service app for internal use.

SOLUTION

How did you select TCO TEAM and what were the deciding factors?

We searched online for good application creators and TCO popped out, so after doing our research about their team we decided to choose them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After choosing the design and the overall content of our application, we had a meeting with the TCO team to decide all the details.

How many people from the vendor's team worked with you, and what were their positions?

Our project manager was keeping the contact with their project manager, and as I found out from our PM 3 professionals were working with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the application was created, our work process was better

Describe their project management style, including communication tools and timelines.

Our project manager worked with their project manager responsible for our project, and they understood each other very easily.

What did you find most impressive or unique about this company?

The team was very responsive and confident in making changes to the application, even after the 10th time of asking them.

Are there any areas for improvement or something they could have done differently?

In the project we had with them, we didn't notice any mistakes. So, we don't think so.