Tapo Digital

BACKGROUND

Please describe your company and position.

I am the Director of IT of TAFE NSW

Describe what your company does in a single sentence.

TAFE NSW delivers high quality eduation with industry experienced trachers and industry recognised qualifications. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tapo Digital to accomplish?

• Modernise the public digital presence — Redesign TAFE NSW's website to improve accessibility, mobile performance, and navigation clarity across a large and complex course catalogue. Reduce student support load through AI self-service — Implement a chatbot and RAG-powered knowledge base so prospective and current students could get accurate, instant answers without escalating to staff.
• Reduce student support load through AI self-service — Implement a chatbot and RAG-powered knowledge base so prospective and current students could get accurate, instant answers without escalating to staff.
• Ensure accuracy and compliance in AI outputs — Deploy an AI solution grounded in TAFE NSW's own documentation, eliminating the risk of generic or incorrect information being surfaced to students in an education-regulated context.

SOLUTION

How did you find Tapo Digital?

Referral

Why did you select Tapo Digital over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tapo Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tapo Digital was engaged to deliver a full public website redesign for TAFE NSW alongside an AI integration layer comprising a student-facing chatbot and a RAG-powered knowledge base. The engagement covered discovery and UX research, design, development, AI implementation, and handover spanning the full project lifecycle from initial brief through to go-live.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction in Tier-1 Support Tickets following deployment of the AI chatbot and RAG knowledge base, TAFE NSW saw a notable reduction in routine student enquiries reaching the support team, freeing staff to focus on complex, high-value cases. 

The site met WCAG 2.1 AA standards post launch bringing TAFE NSW in line with government digital accessibility requirements.

Faster time to information for students, students were reaching course and enrollment information significantly faster. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Honestly, working with Tapo Digital was such a breath of fresh air. They were organised, responsive, and genuinely lovely to deal with the whole way through. Every milestone we agreed on at the start was hit on time, and whenever something needed adjusting they'd let us know straight away rather than leaving us in the dark, which I really appreciated.

Our team threw quite a few curveballs at them along the way, that's just the reality of working in a big public institution like TAFE, and they took it all in their stride without any fuss. If I ever had a question or needed something looked at, I'd hear back within a few hours, which isn't something you can take for granted with an agency. They just got on with it, kept us in the loop, and delivered. Couldn't ask for much more than that really. 

What was your primary form of communication with Tapo Digital?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What really stood out to me was how deeply the team understood the AI side of things. A lot of agencies will slap a chatbot on your website and call it a day, but Tapo Digital actually knew what they were doing at a technical level.

They walked us through the RAG architecture in plain language, explained how the retrieval pipeline worked, why grounding the chatbot in our own documentation mattered for accuracy, and what the risks were of not doing it properly. For someone in my role, that kind of transparency and genuine expertise is so reassuring. They weren't just implementing a tool, they understood the technology behind it and could have a real conversation about the tradeoffs. The team clearly keeps up with where AI is heading, not just where it's been, and that came through in every technical discussion we had. You could just tell they really know their stuff, and in a space that moves as fast as AI does, that makes a very big difference. 

I think that's when it really stood out to me the difference that experience and the fact that both founders come from big tech software engineering backgrounds makes a difference. The technical rigour helped enormously with guiding us on making the best decisions around our own AI implementation. 

Are there any areas for improvement or something Tapo Digital could have done differently?

Look, if I'm being really honest it's hard to find much to critique because the project went so smoothly overall. 

BACKGROUND

Please describe your company and position.

I am the Head of Engagement of Monash University

Describe what your company does in a single sentence.

Monash University is a modern, global, and research-intensive institution, and one of Australia's largest university.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tapo Digital to accomplish?

• Web Development
• Generative AI
• Search Engine Optimisation

SOLUTION

How did you find Tapo Digital?

Referral

Why did you select Tapo Digital over others?

• High ratings
• Good value for cost
• High Quality Work

How many teammates from Tapo Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focused on designing and implementing a student-centric generative AI solution, exploring how next-generation AI technologies can streamline digital workflows, enhance content quality, and improve overall accessibility of information.

Objectives:

By integrating AI capabilities into a scalable web framework, the project aimed to demonstrate practical applications of AI in a university context while maintaining forward-looking design principles. 

Integrated SEO-aligned web structures to ensure visibility and usability for a broad audience.

Built a modular, responsive web interface that highlights real-world applicability and scalability. 

Assessed the potential impact of generative AI on student workflows, including efficiency, accuracy, and user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Efficiency Gains: The generative AI solution reduced time spent on routine tasks by an estimated 30–40%, freeing to focus on higher-value work.
• Content Quality & Consistency: AI-assisted outputs maintained a high readability score (80+ Flesch) and demonstrated consistent tone and structure across use cases.
• SEO & Visibility Improvements: Early testing showed optimized web content ranking 1.5–2x higher in search visibility compared to non-optimized student materials.
• User Engagement: Prototype testing with groups indicated a 65%+ positive feedback rate on usability and relevance. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We partnered with the team to explore a generative AI web development project and the experience was excellent from start to finish.

Their project management was outstanding and the timelines were clearly defined from the beginning, and every deliverable was handed over on time or ahead of schedule. They used a structured yet flexible approach, providing regular updates, check-ins, and transparent progress tracking that made us feel fully involved throughout the process.

In terms of responsiveness, they were extremely attentive to our needs. Whenever we had new ideas, questions, or requested adjustments, they responded promptly with thoughtful solutions. The team didn’t just execute tasks, they proactively suggested improvements around AI integration, SEO optimization, and web functionality, which elevated the final output far beyond our expectations.

Overall, they delivered a polished, AI-powered prototype that not only demonstrated measurable productivity gains but also showcased modern web development best practices. Their ability to combine technical expertise with excellent communication and reliable delivery made them a standout partner.

We would highly recommend them for anyone looking for generative AI web projects.

What was your primary form of communication with Tapo Digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What’s most unique about this company is their ability to seamlessly combine cutting-edge generative AI expertise with practical SEO and modern web development. Unlike other providers, the team at Tapo proactively identified opportunities and suggested innovative solutions.

Their mix of deep technical knowledge and agile project management created a solution that felt both future-ready and highly usable. Their balance of creativity, responsiveness, and reliability truly makes them stand out.

Are there any areas for improvement or something Tapo Digital could have done differently?

With what we worked with them on, it was flawless. 
No, we were fully satisfied with the engagement 

BACKGROUND

Please describe your company and position.

I am the Director of Microsoft

Describe what your company does in a single sentence.

Microsoft Corporation is an American multinational corporation and technology conglomerate headquartered in Redmond, Washington.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tapo Digital to accomplish?

• Certification momentum: ≥ 200 participants register for PL-900 or AI-900 certification exams within six months, using the Codess discount code.
• Inspire and empower ≥ 600 female and non-binary tertiary students across Australia & New Zealand to explore careers in technology through a three-day Microsoft Codess hybrid event
• Equip participants with job-ready technical skills by guiding them through hands-on labs that build Python Flask WebApps on Azure and low-code Power Platform chatbots.
• Provide direct access to industry role models via Microsoft office tours (Sydney, Melbourne, Auckland), Q&A panels, fireside chats, and one-to-one mentorship from 50 + Microsoft engineers.
• Strengthen the early-talent pipeline for Microsoft and strategic partners by showcasing graduate and internship pathways during a Partner Careers Fair and follow-up mentoring.

SOLUTION

How did you find Tapo Digital?

• Online Search
• Referral

Why did you select Tapo Digital over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tapo Digital were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Codess is a community for female coders initiated by Microsoft. Codess was established to explore ways to promote gender diversity in the engineering field. Codess aims to inspire female coders and help them achieve their professional goals. Through networking events, mentoring and sharing advice and experiences, we hope to offer a forum to women unlike any other.

Codess delivers a series of worldwide invite-only virtual events and workshops from academia through to the executive level. With participants across Eastern and Western Europe, Asia and the US, Codess is continuously growing and servicing the international engineering communities.
We host Codess events around the world and cater to each specific location, but you should expect a fun experience no matter which event you attend. Past events have included speakers from expert engineers to technical thought-leaders, hackathons and workshops, networking opportunities, discussions on the latest industry news and more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Skill uplift: ≥ 500 Microsoft Learn badges earned; 70 + Power Platform chatbots completed; average workshop usefulness rating ≥ 4.5/5.

Community growth: Codess LinkedIn group membership increases from 803 → 1,000 (+25 %) within three months.

Mentorship impact: ≥ 90 % of mentor–mentee pairs complete at least two sessions; ≥ 85 % of mentees report improved confidence in pursuing tech careers.

Certification momentum: ≥ 200 participants register for PL-900 or AI-900 certification exams within six months, using the Codess discount code.

Reach & engagement: ≥ 600 registrations; ≥ 90 % attendance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exemplary from kick-off to hand-off. They opened the engagement with a clear Gantt chart that mapped every milestone, owner, and dependency, then shared weekly status snapshots so we always knew exactly where we stood. Thanks to that structure—and their knack for anticipating blockers—every deliverable landed either on or ahead of schedule, including two scope additions we requested mid-stream.

When our priorities shifted, the team responded within hours, updated the timeline, and offered options that kept the overall launch date intact. Communication channels were wide-open: a dedicated Slack thread for quick questions, bi-weekly Teams check-ins for deeper dives, and a shared. Any feedback we logged was acknowledged the same day and usually resolved inside 24 hours.

What was your primary form of communication with Tapo Digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team did a masterful job delivering the Codess ANZ program from concept to closing keynote. From a project-management standpoint, every moving part—speaker wrangling, hybrid streaming, lab content, office-tour logistics—ran on a tightly choreographed schedule that never slipped. Their weekly status notes flagged potential blockers early, and when we added a last-minute Partner Careers Fair, the team absorbed the extra scope without missing a single milestone.

We were impressed with their depth of technical execution. Tapo Digital didn’t settle for surface-level “hello-world” demos; they guided students through building Python Flask web apps on Azure, wiring GitHub Actions pipelines, and crafting Power Platform chatbots that hit live REST endpoints—all with security best practices baked in. 

More than 50 Microsoft engineers, product managers, and solution architects volunteered as mentors for Codess ANZ—a level of engagement that paid dividends for both the participants and Microsoft itself.

Are there any areas for improvement or something Tapo Digital could have done differently?

Couldn't be happier. 

BACKGROUND

Introduce your business and what you do there.

I’m the cloud and AI platforms lead at Microsoft.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tapo Digital to accomplish for your Cloud and AI Platforms work at Microsoft?

We needed help with consulting on a complex customer use case.

SOLUTION

What was the scope of their involvement?

A major part of the project involved exploring retrieval-augmented generation (RAG) to improve knowledge management and real-time response accuracy. Tapo Digital’s team not only explained the concept in a clear, accessible way but also mapped out how RAG could be applied within our system architecture. Their ability to translate advanced AI methods into practical, web-ready solutions was extremely valuable.

Tapo Digital delivered a solution design document covering how RAG could be applied to our use case, technical workflows and process maps that simplified a complex problem into actionable steps, prototypes and proof-of-concept demos showcasing AI features integrated with web development, and an implementation roadmap with clear milestones, timelines, and scalability considerations.

What is the team composition?

We worked with eight team members from Tapo Digital.

How did you come to work with Tapo Digital?

We found them through a referral. We chose them over other options because of their high-quality work, technical expertise, and deep knowledge in the data and AI space.}
How much have you invested with them?

We spent around $50,000.

What is the status of this engagement?

We worked together from February to December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Tapo Digital’s consulting style was structured, proactive, and collaborative. They walked us through trade-offs, scalability considerations, and implementation pathways — all while keeping our business goals in mind. Every deliverable was on time, well-documented, and actionable, which gave us confidence in moving forward with execution.

How did Tapo Digital perform from a project management standpoint?

Tapo Digital delivered on time. We used Microsoft Teams for communication.

What did you find most impressive about them?

We were impressed with their ability to translate advanced AI methods into practical, web-ready solutions.

Are there any areas they could improve?

There’s nothing we can come up with.