Recruiting for Network Provider
Featured Review- Recruiting
- Confidential
- Aug. 2024 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"The team handled project management with great care and consistency."
- Telecommunications
- San Antonio, Texas
- 51-200 Employees
- Online Review
- Verified
Talentuch provides recruitment services for a network provider. The team is responsible for recruiting network engineers, customer account managers, and wireless engineers in Bulgaria.
Talentuch has successfully identified and hired qualified candidates for all targeted roles. The team adheres to deadlines and provides regular progress updates, showcasing excellent project management skills. Their positive responses and cooperation skills have impressed the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the VP of Support Operations of Globalgig
Describe what your company does in a single sentence.
As a managed communication platform provider and mobile virtual network operator (MVNO), we provide integrated global networking solutions to enterprise customers worldwide.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Talentuch to accomplish?
- Find talent in Bulgaria for Network engineering roles
- Find talent in Bulgaria for Customer Account Management roles
- Find talent in Bulgaria for Network engineering roles in various locations world wide
- Find talent in Bulgaria for Wireless engineering roles
SOLUTION
How did you find Talentuch?
Online Search
Why did you select Talentuch over others?
- High ratings
- Pricing fit our budget
- Good value for cost
- Company values aligned
How many teammates from Talentuch were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Scope of Work and Key Deliverables:
1. Sourcing Network Engineers in Bulgaria:
Objective: Recruit skilled network engineers with specific expertise in SD-WAN technologies and professional-level certifications to fill critical Tier 3 roles within the organization.
Key Deliverables:
Identifying and engaging potential candidates through specialized recruitment platforms and professional networks.
Conducting a thorough screening process, including technical assessments and interviews, to ensure candidates meet the required expertise in SD-WAN.
Finalizing recruitment with at least five qualified network engineers to meet the staffing needs for Tier 3 roles.
2. Expansion of Team Roles to the EU Market:
Objective: Augment the current team with Customer Account Managers, Wireless Engineers, and Provisioners to support expanding operations into the European Union market.
Key Deliverables:
Recruitment of Customer Account Managers to enhance client relationships and support in the EU region.
The hiring of a Wireless Engineer to address specific technical needs in wireless communications and infrastructure within the EU market.
Onboarding of Provisioners responsible for efficiently setting up and managing telecommunications equipment and services.
3. Exploring Independent Contractor Viability in Costa Rica:
Objective: Assess the feasibility of employing Independent Contractors in Costa Rica to provide flexible and cost-effective staffing solutions for remote and project-based roles.
Key Deliverables:
Conduct a comprehensive operational feasibility study to understand the practical aspects of engaging Independent Contractors in Costa Rica.
Source viable candidates to understand the market and the depth of the employee pool in the market
4. Direct NOC Services in Bulgaria:
Objective: Establish viability of establishing Network Operations Center (NOC) services in Bulgaria to provide Tier 1 to Tier 3 support and management capabilities.
Key Deliverables:
Scope the needs of an NOC in Sofia, Bulgaria, equipped with the necessary technology and infrastructure to support global operations.
Source viable candidates to understand the market and the depth of the employee pool in the market for all levels to build the team.
Summary of Key Deliverables:
Recruitment of specialized personnel in Bulgaria and potentially Costa Rica.
Viability project for a direct NOC service in Bulgaria.
Viability project for employing Independent Contractors in Costa Rica.
Strategic development of job roles and hiring plans for new positions to support expanded services and geographic coverage.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
First, the project achieved high standards in communication frequency and accuracy. All updates, changes, and key decisions were shared promptly and precisely, ensuring stakeholders remained well-informed throughout the project lifecycle. The effectiveness of communications was monitored through regular feedback from team members and stakeholders, assessing the clarity and timeliness of the information shared.
Regarding sourcing viable candidates for needed positions, the project successfully identified and hired qualified candidates for all targeted roles. These candidates met and often exceeded the minimum qualifications required for their positions. The quality of each hire was evaluated based on their qualifications, experience, and certifications, perfectly aligning with the job requirements.
In terms of project details, scope, and understanding, each initiative within the project was thoroughly documented, featuring comprehensive information and a clear definition of scope. The proposals and planning documents provided insightful analyses of pros and cons, facilitating informed decision-making and strategic planning.
The engagement and interactions with recruiters were notably natural and healthy, reflecting a positive recruitment process. This high level of engagement was evident in the personable interactions with recruiters, enhancing the overall experience and making it more positive and encouraging for all participants.
The project was characterized by a universally uplifting experience among teams and stakeholders. This was reflected in the organic engagement levels and the enthusiasm and support from everyone involved, contributing to the project's success and achieving its objectives.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team handled project management with great care and consistency. We had standing calls, frequent emails, direct calls, and engagement when necessary. Overall, I did not lack communication, updates, and status throughout the project, and all deadlines were met.
What was your primary form of communication with Talentuch?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
The personal touch from start to finish was extremely welcoming. I never felt like another requirement or project to them. When engaged and discussing new opportunities, growth, or potential pauses, the team responded positively, cooperatively, and in a manner that aligned with my company's needs. Overall, the personal touch separated them from their competitors and will endear them to me and my company well into the future.
Are there any areas for improvement or something Talentuch could have done differently?
No areas seen or experienced that need improvement.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
