Taazaa Inc.

BACKGROUND

Please describe your company and position.

 I am the Account Executive of a software company 

Describe what your company does in a single sentence.

Non-Emergency Medical Transportation Dispatching Software 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taazaa Inc. to accomplish?

• Streamline Operations
• Scale Rapidly
• Save on overhead

SOLUTION

How did you find Taazaa Inc.?

• Online Search
• Referral

Why did you select Taazaa Inc. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Ability to Monitor a Non-Emergency Medical Transportation (NEMT) fleet and manage every aspect of its business with one solution. 

This includes, but is not limited to: 

• Patient Profiles: Personal details, medical needs, mobility issues, etc.
• Driver Profiles: Qualifications, vehicle details, availability.
• Provider Profiles: Healthcare providers, facilities, and their scheduling needs.
• Scheduling and Dispatching:
  • Real-time Dispatching: Ability to assign of rides to drivers based on location, availability, and urgency.
  • Optimized Routing: Use algorithms to find the fastest and most efficient routes.
  • GPS Integration: Real-time tracking of vehicles and drivers.
  • Notifications: Send reminders and updates via SMS, email, or app notifications.
  • In-app Messaging: Allow communication between dispatchers and drivers using driver application
  • Facility Interface: Easy-to-use app or web portal for booking and tracking rides.
  • Driver Interface: Dashboard for managing trips, navigation, and communication.
  • Dispatcher Interface: Centralized control panel for scheduling, dispatching, and monitoring.
  • Platform Compatibility: Develop for web, iOS, and Android technology 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A lot came down to on-time performance, alliviation of dead miles, dispatch and assign out daily schedules in minutes v hours, taking back time and money that was being lost every day. 
• Aquisition of clients and retainment of current customers
• System uptime improvements 
• Profit Margin increase, funds allocated elsewhere to scare and purchase more vehicles 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Swiftly and in a timely and professional manner.
• Communication was clear and consise, having standing calls to provide updates to the teams involved, things worked on and things still in the pipeline.

I would highly recommend to anyone

What was your primary form of communication with Taazaa Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Transparency and honesty, as mentioned previously, we never felt left in the dark over anything.

Are there any areas for improvement or something Taazaa Inc. could have done differently?

N/A

UPDATED REVIEW

This review was published on September 28, 2022.
Sales Development Representative, Tobi CloudSoftware

Dayton, Ohio

51-200 Employees

Jan 2020 - Ongoing

$10,000 to $49,999
Project summary
Taazaa Inc. has developed a SaaS company's non-emergency medical transportation (NEMT) software. The vendor has worked closely with the client, from the app's conceptualization to its implementation.

Feedback summary
Taazaa Inc. has quickly fixed the NEMT software's bugs and delivered it on time. Their team has showcased great attention to detail, enabling them to produce software beyond the client's expectations. They've also ensured effective communication via Skype and Microsoft Teams.
BACKGROUND

Please describe your company and your position there.

I work for Tobi Cloud, a dispatching software for NEMT (non-emergency medical transportation) as a Sales Development Representative.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Taazaa Inc., and what were your goals?

We hired Taazaa to development our NEMT software. Our goals were to have a efficient and easy-to-use platform for dispatching and multiple other business needs such as billing and driver communication.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended to use and we were impressed after seeing the other successful custom software programs they developed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They worked closely with us from beginning to implementation and beyond.

How many people from the vendor's team worked with you, and what were their positions?

Several of the Taazaa team members assisted, including the CEO.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered the product on time and quickly identify any bugs we have ran into.

Describe their project management style, including communication tools and timeliness.

We communicate through Microsoft Teams and Skype.

What did you find most impressive or unique about this company?

They have great attention to detail and have made a product that has exceeded our expectations.

Are there any areas for improvement or something they could have done differently?

No.
Star Ratings
Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Special Projects Coordinator of Tropicana Properties

Describe what your company does in a single sentence.

We are an affordable living property management company who oversees a diverse portfolio of properties designed to meet the needs of low-income individuals and families. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taazaa Inc. to accomplish?

• Take over the development of our custom management software successfully
• Update the .net framework
• Support and create past and current development ideas

SOLUTION

How did you find Taazaa Inc.?

Referral

Why did you select Taazaa Inc. over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Taazaa Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To continue the development of an integrated custom property management software. This software is specially catered to low income tax credit properties with in an in house compliance department. We expect the UI to be modern while being user friendly. The user stories to be maintained and updated as new changes take place that better adapt to our processes. 

The deployment of each new version of the software should include a detailed description of the updates done and be added to the user manual. Any updates pushed to production should have been tested throughly both by the developers as well us the clients. In conclusion we expect there to be maintenance and support throughout the creation and adaption of this custom software, to ensure the product alings with our vision and goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• In line with our timeline for .net upgrade 
• great customer support
• open availability for any unprecedented challenges 
• good and dependable documentation & sprint planning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great project management. Open and constant discussions and feedback have allowed for good progress on new development and appropriate short term planning for the new few months. The Taazaa team has made themselves available when recquired and adapted to emergency situations. 

What was your primary form of communication with Taazaa Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer support and their efforts to mantain customer satisfaction. There are always open lines of communication that allow us, the client, to communicate our needs effectively. 

Are there any areas for improvement or something Taazaa Inc. could have done differently?

No issues as of yet. We're very happy with this partnership!

BACKGROUND

Please describe your company and your position there.

I am the CTO of a parking lot maintenance brokerage operating throughout the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Taazaa Inc.?

Taazaa helped us design a costing tool for our sales team as well as the layout for a web app that will help our operations team manage jobs, services, vendors, and subcontractors.

SOLUTION

How did you select this vendor?

I found Taazaa through a friend/CEO who had prior experience working with them to design apps for his company. We had a series of calls and emails to better understand fit.

Describe the project in detail and walk through the stages of the project.

Taazaa follows the Agile software development process. They jumped on design quickly while taking a few weeks to source a team for our project. We participated in the normal weekly/bi-weekly meetings such as sprint planning, demos/feedback, and so on.

How many resources from the vendor's team worked with you, and what were their positions?

I worked closely and frequently with the project manager and designer. I also had semi-regular contact with the tech lead Taazaa assigned to our project. There was less contact with some of the other members who handled the user story creation or junior developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome of the sales costing tool was a success. We went on to build the tool as designed and have that shipped. The Ops tooling design is continuing to be used to finish designing and delivering this tool for our Ops team.

How effective was the workflow between your team and theirs?

Our assigned PM was easily accessible and always on the ball with communication. The PM and designer were both US based and in close communication as the overlap in timezone differences was narrow. The rest of the team was based in India and created a larger communication obstacle.

What did you find most impressive or unique about this company?

I'm most impressed with Taazaa's CEO who also remained accessible throughout our time working together. He was extremely professional, kind, and enjoyable to work with. At every turn it was obvious that Taazaa wanted to please and deliver a satisfactory result.

Are there any areas for improvement or something they could have done differently?

Every project has its issues. Tazzaa is not perfect and neither were we as the client. In one instance we had a junior engineer staffing challenge that Taazaa swiftly moved to resolve. And while Taazaa never complained about it, I believe we as the client were at times too detailed during design reviews, leading to frustration with project pace. Taazaa remained 100% professional and enjoyable to work with despite any of the obstacles we encountered.

BACKGROUND

Please describe your company and your position there.

We are a market place connecting chefs with customers. I oversee the operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Taazaa Inc., and what were your goals?

Our challenges were construction of the platform to showcase the chefs and their menus. Make it frictionless for the consumer to place orders. Allow for ordering of their services and scheduling their availability. And, processing payment from consumer to chef. We started with a website and now will be moving into a mobile app as well.

SOLUTION

How did you select this vendor and what were the deciding factors?

Taazaa seemed to have depth, creativity, and no quit drive to take on this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We took and take things in realistic strides. We went from base website that allowed for basic ordering and scheduling. Then we went to a mobile app for the chefs that allows the chefs to take ownership of their part of the business. Then we started adding depth to the main site. Adding features to help with ease of ordering, creative ways to showcase menus. Final milestone will be the customer app.

How many people from the vendor's team worked with you, and what were their positions?

6:

• Chief Marketing Officer
• Digital Marketing Manager 
• Business Analyst 
• Technical Lead
• Software Engineer
• Program Lead

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They will take in the information and get things to a stage where we can test them and give feedback.  

Describe their project management style, including communication tools and timeliness.

They lead through the project leads.  Will schedule meetings via Zoom or Teams to show the next stage and take feedback.  They are realistic with timelines. 

What did you find most impressive or unique about this company?

Their ability to take an idea from an industry they are not part of and make it happen is impressive.

Are there any areas for improvement or something they could have done differently?

BACKGROUND

Please describe your company and your position there.

I'm the CTO of the company and I am responsible for the technical roadmap and delivery of the product.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Taazaa Inc.?

We hired Taazaa to offer technical assistance and application development services for a cutting edge e-commerce solution.

SOLUTION

How did you select this agency and what were the deciding factors?

We selected this agency, coming from a referral, and we evaluated them with other vendors based on technical skills, previous experience in working with Startups, technical know-how.

Describe the project in detail and walk through the stages of the project.

The project involved designing and developing a cutting edge, live streaming e-commerce platform. We were working in a Agile, Scrum methodology and releasing the project to our end users every month.

Describe the recruitment process in detail.

We were looking to recruit a staff augmentation firm from India, that could understand our technology stack and deliver high quality product. We shortlisted multiple vendors, and zeroed on in Taazaa.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We have successfully delivered Phase 1 of the project to production and onboarded vendors and had the proof of concept up and running in the stipulated time.

How effective was the workflow between your team and theirs?

Seamless and efficient. The staff at Taazaa were very cooperative with our stringent deadlines and work hours.

What did you find most impressive or unique about this company?

The skills of the developers are top-notch and the availability of leadership team whenever we needed them or even to train their staff on the needed skills for the successful deliver of the projects.

Are there any areas for improvement or something they could have done differently?

Nothing in particular.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a UX design company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Taazaa Inc., and what were your goals?

We did UX design for a large-scale web application which was Remote patient monitoring system, and we hired Taazaa to do it's front-end/Backend implmenetation. We wanted somebody who has domain expertise in doing custom software development in healthcare niche. Our goal was to develop solution which performs upto the mark as the transfer of information required for remote patient monitoring system to work is quite complex process and consists of a multiple transfers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We already had a working relationship with Taazaa on different projects. However, the biggest deciding factor was their previous experience in delivering healthcare solutions

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was around 12 major user stories identified during design process which covered all the features of the system. After having requirement gathering, They started doing the front-end with React JS, and in parallel, the backend developer started writing APIs - The project was divided into 6 sprints, Each sprint was two weeks long.

At the end of every sprint, they were doing deployment on a staging server where QA person was testing and raising tickets in JIRA. The last 3 to 4 weeks were allocated for bug fixing and final testing We were able to deliver the project within 4 months deadline Technlogies used: ReactJS - NodeJS

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people in the team, One UI Developer, One React developer, One Back-end developer, One Quality assurance and a Project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to deliver the project within the given timeline of 4 months. The biggest challenge was to keep the performance up to the mark, keeping in mind the complexity of the project. Taazaa was also able to implement the user experience the way it was envision and designed by our team.

Describe their project management style, including communication tools and timeliness.

They are very organized. We were having daily scrum calls on zoom, All the tasks, bug tickets and estimates were being handled in JIRA. We used slack for the frequent communication with the team

What did you find most impressive or unique about this company?

They are highly responsive and able to get feedback positively. They guide throughout the process and provide rational to the decision they make.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I was formerly the co-founder/Head of Growth of a real estate community and coworking management business. We operated 10+ locations across the U.S. mid-west.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Taazaa Inc., and what were your goals?

The real estate industry is challenged with a lack of comprehensive digital tools for managing assets, community, and IoT and building systems. This challenge is even more difficult within the coworking/flexible office category as the majority of the SaaS products on the market are built for simple, flex management operations vs. more robust hospitality management businesses. We contracted Taazaa to help us build a unique flex and hospitality management platform with the ability to scale across a broad portfolio of buildings.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected the vendor based on the quality of their client and project management, proficiency in documentation, and quality of their technology team, from front and back-end engineers through to QA.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Over the course of approximately 12 months, Taazaa worked closely with our management team to scope out and define a technology roadmap for our business. We identified an MVP and worked diligently to develop an initial set of custom features and modules for flex space management and implementing a core set of community integrations, including access control systems.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with the CEO as a business requirements analyst and with a project and accounts manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delayed numerous times due to shifting scope of work and the difficulty of building custom integrations specific to building systems. Eventually the MVP product developed serve as a good flexible office management product.

Describe their project management style, including communication tools and timeliness.

Their project management and communication was fantastic; timely, courteous and always professional.

What did you find most impressive or unique about this company?

They adjust their scope and maintain their costs reasonably. 

Are there any areas for improvement or something they could have done differently?

Pre-development scoping and research could have improved. System architecture could have been better, but a good lesson learned. Quality of back-end and QA engineers.

BACKGROUND

Please describe your company and your position there.

I am the founder of an Edtech company that produces highly interactive online math tools for K-8 teachers and students.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Taazaa Inc., and what were your goals?

We use a hybrid development that combines in-house and contract resources. We used Taazaa so rapidly scale up our development and add domain experts.

SOLUTION

How did you select this vendor and what were the deciding factors?

I heard great things about Taazaa from people I knew. We decided to give them a try and see how things went. They immediately blew away our expectations. They have helped us quickly grow and scale, and we continue to increase the size of our Taazaa team over time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Taazaa has excellent processes. I would encourage people to trust their recommendations. They are honest and experienced. Whatever they advise is based on learned best practices and they always have the client's desired goals and results in mind.

How many people from the vendor's team worked with you, and what were their positions?

We prefer to keep our development details confidential. We have a diverse Taazaa team of developers and testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our business grew 400% last year. This level of success would not have been possible without Taazaa's rapidly scaling team of talent. We also produced major features that required specialize experts that Taazaa was able to quickly find for us.

We also benefited from the processes and knowledge Taazaa has by having worked on so many different types of projects and technologies. We recently won a major client because our Taazaa team worked aggressively to quickly add a feature this client was demanding.

Describe their project management style, including communication tools and timeliness.

Weekly formal meetings to provide sprint progress. Regular other meetings and Teams chats.

What did you find most impressive or unique about this company?

Great processes. They are very responsive and extremely customer-focused.

Are there any areas for improvement or something they could have done differently?

None I can think of.

BACKGROUND

Please describe your company and your position there.

I am in charge of operations of an innovative house call and complex care management practice.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Taazaa Inc., and what were your goals?

Our business is very complicated and involves an incredible amount of staff time to get visits scheduled, and to manage the healthcare needs of out members. It is a very hands on business, so anything that can be done to streamline our operations saves us time, money and vastly improves the quality of our service. What we wanted was to create a unique and fully integrated suite of services that allows us to focus all of our energy on improving the lives of the patients we serve.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was not involved in selecting this vendor, they had already starting preliminary work with us when I was hired.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They have now built multiple different software solutions for us, all of them performing excellently. We had unique demands for the platforms and they were able to execute on it extremely well. They were always very diligent about making sure we had access to testing environments before anything went live. We were able to be involved through every step of the way, very much working as a team with the guys from Taazaa.

How many people from the vendor's team worked with you, and what were their positions?

We primarily deal personally with a program lead, a project manager, a QA manager, and a few more people. There are engineers and developers in the background who we don't engage with much personally.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The effect that our state of the art technology has on our business is immeasurable. Our suite of technology alone is a huge selling point for our business, regardless of how well we execute our services.

Describe their project management style, including communication tools and timeliness.

They are fantastic. Very transparent and responsive. As the client, I felt like we were part of the team working with them, and we were able to make sure our vision came to life.

What did you find most impressive or unique about this company?

Their dedication and work ethic is unparalleled.

Are there any areas for improvement or something they could have done differently?

Any issues that have arisen have been due to us not being clear enough about what we are looking for.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a management software rental company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Taazaa Inc.?

We wanted to build our custom software.

SOLUTION

What was the scope of their involvement?

Taazaa Inc. has been with us from the ground up. Initially, they helped us build an MVP-style product with the freedom to execute the vision we were providing to them. We have now defined our requirements, and they were able to shift their scope into our needs. In terms of technology, our software is built in .NET Framework. 

The main features of the custom software they built for us are collecting rent online, signing documents, managing maintenance tickets, and communicating with tenants. Many of those features are entirely native to the app, and the others are third-party integrations — it’s a mix between native items and third-party API connections.

What is the team composition?

We’ve worked with several people, but we mainly communicate with Yasir (Founder) and Utkarsh (Program Manager). We work very closely with their UI/UX team as well.

How did you come to work with Taazaa Inc.?

Someone referred Yasir to me, and we chose them because we like the way he does business and the fact that he is a very ethical person. He has the technical knowledge to deliver, and they had a track record of their work that made us decide on them as the best fit for us.

How much have you invested with them?

We’ve invested $500,000–$1,000,000 with them so far.

What is the status of this engagement?

We’ve been working together since January 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been a significant part of the growth that our company has had as a whole.

How did Taazaa Inc. perform from a project management standpoint?

We have regularly scheduled meetings, and we use Microsoft Teams for communication.

What did you find most impressive about them?

They have an extremely hard-working and capable team; their ability to maintain those assets through rapid growth is impressive. Every time they add a new person to the team, they seem to be as excellent as the rest of their members — their ability to manage their internal team is outstanding.

Are there any areas they could improve?

I don’t think there’s anything they can improve on. 

Any advice for potential customers?

Communicate as effectively as possible. Be clear about your requirements, and ensure they understand the context of the industry they’re building your software for. They have the technical knowledge, but it’s critical to let them know what you’re aiming for to help them deliver the right results for your business.