Syscom LLC

BACKGROUND

Please describe your company and position.

I am the Chief Financial Officer of The Truitt Law Firm, LLC.

Describe what your company does in a single sentence.

The Truitt Law Firm is an aggressive law firm that represents Fortune 500 companies, local businesses, insurers, self-insureds, and personal injury victims.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Syscom LLC to accomplish?

Replacement of our entire server

SOLUTION

How did you find Syscom LLC?

Existing customer

Why did you select Syscom LLC over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned
• Great service

How many teammates from Syscom LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Syscom worked diligently to transition our firm from an existing, outdated server to a new and much faster server. This transition was done in such a fashion that we experienced little to no downtime, which was incredibly important to our very busy law firm! Communication was excellent every step of the way!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Syscom was able to transition our existing server to a new, faster server with little to no downtime. This was of immeasurable importance as we are a very busy firm.
Describe their project management. Did they deliver items on time? How did they respond to your needs?

Syscom sent a very detailed description of exactly what would transpire and the time frame for each step. They were spot-on with delivery and responded immediately to questions.

What was your primary form of communication with Syscom LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their attention to detail, communication, and delivery within the anticipated timeframe.
Are there any areas for improvement or something Syscom LLC could have done differently?

Everything was done according to plan.

BACKGROUND

Please describe your company and position.

I am the Project Management Director of odyssey house Louisiana

Describe what your company does in a single sentence.

Established in 1973, the mission of Odyssey House Louisiana is to provide holistic and client-centered services in a safe environment that address the full continuum of special care needs for the state of Louisiana. OHL’s encompassing system of care includes detox, treatment, behavioral and medical healthcare, life-skills, counseling, and case management. 

Through our services, OHL empowers individuals to become active participants in their treatment and recovery to reclaim functional, productive lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Syscom LLC to accomplish?

• Data and information security: To provide access to and security of sensitive information.
• Automation and integration
• Business processes and communication: To improve workflows and collaboration.

SOLUTION

How did you find Syscom LLC?

Other

Why did you select Syscom LLC over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Syscom LLC were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

• Operational Excellence 
• New Products, Services, and Business Models 
• Improved Customer and Supplier relationships
• Improved Decision Making. ... 
• Competitive Advantage

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quick responses 
• improved processes 
• system security

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had timely responses and great solutions to problems.

What was your primary form of communication with Syscom LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

system security

Are there any areas for improvement or something Syscom LLC could have done differently?

Continue to look for cost savings and improved processes.

BACKGROUND

Please describe your company and position.

I am the Attorney of a legal company

Describe what your company does in a single sentence.

Law Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Syscom LLC to accomplish?

• Information Technology
• Security

SOLUTION

How did you find Syscom LLC?

Referral

Why did you select Syscom LLC over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Syscom LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Migrate our file servers and management software into a cloud-based platform and enable better remote access for employees.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our file servers and management software were successfully migrated to the cloud and are now running in the cloud. Additional laptops were onboarded and properly configured and operating with the cloud platform hosting our file servers and management software.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the project on time and were readily available to address issues that arose during and after the process.

What was your primary form of communication with Syscom LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

Their knowledge base and their ability to translate that into a working system for individuals completely unfamiliar with IT and not particularly computer savvy.

Are there any areas for improvement or something Syscom LLC could have done differently?

No.