SVAP INFOTECH PVT. LTD.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a crypto-sports platform — we’re in the daily fantasy sports business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SVAP INFOTECH PVT. LTD.?

We needed someone to develop a software product for us.

SOLUTION

What was the scope of their involvement?

SVAP INFOTECH PVT. LTD. built out our sports platform; it’s a mobile app for iOS, Android and, web. They used .NET and MySQL for the backend. On the frontend, they used Angular.js. 
They developed the platform itself around fantasy sports; people can create their team to play the game. We had a product already, and they did some customizations for us, where they also helped us with some of the design.

What is the team composition?

We work with a lead manager, a lead developer, and two other developers focused on Android and iOS.

How did you come to work with SVAP INFOTECH PVT. LTD.?

We found them in an online search. We chose them because they seemed like a professional team, and their responses were polished. They were also focused on helping us and took an interest in what we wanted to do.

How much have you invested with them?

We've spent around $40,000 with them so far.

What is the status of this engagement?

We started working together in March 2021, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform has been able to take several users and scale appropriately. I’ve been happy with the architecture and pleased with the turnaround times on the bugs and issues — it’s complex work, and they’re able to deliver in the committed timeframe and budget.

How did SVAP INFOTECH PVT. LTD. perform from a project management standpoint?

We work closely with the development team daily, so they don’t put too much structure. They’re also committed to cost and deadlines.

What did you find most impressive about them?

They’re responsive to our concerns whenever there’s an issue at hand that is urgent.

Are there any areas they could improve?

So far, it’s been a pleasure working with them. It’s been a good experience, but they could have more structure with the project management process. 

Do you have any advice for potential customers?

Make sure that you give them enough time to appreciate what you’re trying to do — when they understand what you want, they’re focused and supportive.

BACKGROUND

Please describe your company and your position there.

I am co-founder of Khelpunch sports technologies private limited.It's a cricket fantasy app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SVAP INFOTECH PVT. LTD., and what were your goals?

We have hired SVAP INFOTECH PVT LTD for designing,development and deployment of cricket based fantasy app.Our goal was to develop a user friendly app within our planned time-line.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have selected SVAP INFOTECH on the basic of their previous projects in Fantasy sports.They have excellent expertise in this specific field.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

During initial phase we have discussed each and every aspect of our project.SVAP INFOTECH explains every thing with proper documentation and planning.They plan whole project in milestones,clearly mention scope of work for each milestones.SVAP INFOTECH met timelines perfectly.They use best resources for project.

How many resources from the vendor's team worked with you, and what were their positions?

Initially one executive from sales team handles every thing about project.Once initial paper work is being done,they assign a Project Manager for project.After that Project Manager looks after project and coordinate everything about project.In our case,Mr Ankit was our project manager,He coordinated perfectly for our project.Updated regularly about progress of work and also suggested best options for our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

SVAP INFOTECH met our goals in predetermined time-frame.Our app is very user friendly and they given us a good product,according to our need and modifications.

Describe their project management style, including communication tools and timeliness.

Our project manager was always just a phone call away.He planned and coordinated very well through out the project.Updated regularly about work,suggested best features and third party services.Completed project well within planned timeline and given us a perfect product.

What did you find most impressive or unique about this company?

They discuss and plan thoroughly,understand requirements of clients,work very professionally and met timelines.They are thorough professionals.

Are there any areas for improvement or something they could have done differently?

They know about this and they are always ready to do things in best suitable way to meet requirements of client.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Play4Xi.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SVAP INFOTECH PVT. LTD.?

We needed help with software development since we don’t have an in-house IT team.

SOLUTION

What was the scope of their involvement?

They built a software for us from scratch. That project took them 30–45 days, and we still work with them when additional development is required.

What is the team composition?

We've been working with a design team, an Android team, an iOS team.

How did you come to work with SVAP INFOTECH PVT. LTD.?

I chose them because they were established and running in the market successfully. They had the expertise to develop the applications as per our customized requirements.

How much have you invested with them?

We've spent around $50,000 with them so far.

What is the status of this engagement?

We started working together in August 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They do a good job. They've delivered 98% exactly of what they said they’d provide.

How did SVAP INFOTECH PVT. LTD. perform from a project management standpoint?

Project management is good. They share their status with me and keep me informed when they do something and when it’d be delivered — communication is good.

What did you find most impressive about them?

They have great expertise, and their deliverables are better than other companies.

Are there any areas they could improve?

I don't think there's anything they can improve on — they’re experts. They give me ideas for my applications, which is beneficial for us.

Do you have any advice for potential customers?

I don’t want other competitors to use them! But they must go to them if someone isn’t providing them with good solutions.

BACKGROUND

Please describe your company and your position there.

I am an entrepreneur who was in need of a new website and software for my business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SVAP INFOTECH PVT. LTD., and what were your goals?

I hired SVAP to develop a new website and booking system software for my company. The goal was to give my website a better visual appeal with a better take on SEO outreach to my clients and the software was to facilitate the booking of my service.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected this vendor after seeing positive reviews on Clutch and Google. Only later to find out these reviews were manipulated and made by employees of the company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

SVAP was meant to deliver me a brand new website with working HTML and SEO values alongside a Python made booking software to facilitate booking my service. This was not delivered as they took my full payment ($9000 USD) and shut down all communications methods from me.

How many people from the vendor's team worked with you, and what were their positions?

I was working with Gaurav (General Manager) and Ankit (Project Manager)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After completing 50% of the payment, I was delivered a prototype of what the website and software would look like, using photos and examples that did not have my company name or logo on them. I raised these issues with the company and they said these issues would be rectified for the next stage, once I paid the remaining balance of the project. I was lied to, once the payment was made, the company disappeared with my money.

Describe their project management style, including communication tools and timeliness.

I was in close contact with the team via Whatsapp, having regular meetings on Google Meet. They were very attentive and would always say they would deliver anything I asked for, which was a lie. They never rectified anything I asked and disappeared once I paid them and acted like nothing happened.

What did you find most impressive or unique about this company?

What I found most impressive about SVAP INFOTECH PVT. LTD. was how well they deceive their clients. They must be experts at doing this and most clients would probably never notice they are scammers.

Are there any areas for improvement or something they could have done differently?

I believe they should restructure their approach entireIy and be honest with their clients instead of scamming them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a gaming and entertainment company in India. I’m developing a fantasy sports application that includes cricket, football, and many other sport games.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SVAP INFOTECH PVT. LTD.?

We needed help with mobile app development.

SOLUTION

What was the scope of their involvement?

SVAP is developing my mobile app and website. The app is currently only available for Android, but I’m looking to build an iOS version in the future. It offers just a cricket game at the moment, but we’ll implement many other games. Additionally, users can play with real money.

What is the team composition?

Ankit (Senior Project Manager) is my only point of contact. He takes care of everything that I need.

How did you come to work with SVAP INFOTECH PVT. LTD.?

SVAP developed a game that I had played a few years ago. I gave them the job based on my experience with that game.

How much have you invested with them?

The total cost will be around $12,000–$13,000.

What is the status of this engagement?

I started working with SVAP in late-2019, and our engagement is ongoing. We’ve paused the work twice because of COVID-19.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I would give them a perfect score. I don’t know anything about the technologies they’re using, but they’re doing a great job.

How did SVAP INFOTECH PVT. LTD. perform from a project management standpoint?

SVAP performs well — it has been a pleasant experience. We’re working remotely, and I’ve never visited their office, but we communicate over email, WhatsApp, and phone calls.

What did you find most impressive about them?

This was my first time working with a company like SVAP, so I can’t compare them to others. However, they’ve delivered great results, and I’ve had a good experience. Ankit is reliable and responsive, and he knows what I need. They deliver on time, and they work very well.

Are there any areas they could improve?

No. They’re very good already.

BACKGROUND

Please describe your company and your position there.

Project Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SVAP INFOTECH PVT. LTD., and what were your goals?

SVAP was tasked with the develop a ride sharing mobile app for the Brazilian market.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected this vendor because they were titled as the "Top Mobile App developing Company of 2019" awarded by Clutch. They also had great Google ratings and 5.0 stars on Clutch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The final deliverable consists of an Android and iOS application for the Driver and User versions as well as a Web Admin Panel.

How many resources from the vendor's team worked with you, and what were their positions?

I was assigned a sales rep, a project manager and a 'designer' who never spoke.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the beginning, SVAP would request payments even though the set milestones were not met. After pressuring us for payment on multiple occasions, we wrongfully sent them another payment, totaling USD$8,000. It has been 3 full months past the 'estimated' delivery time and SVAP has not provided us with anything and does not reply any messages or calls. The team simply pressured us into paying them, and then they vanished right after.

Describe their project management style, including communication tools and timeliness.

Quite frankly, it seems to me that this company's business model is to deliver another companies ready-made product whilst stalling with technical issues to make it seem like they are working. As we started to get suspicious, we got in contact with another company who, when we asked for a demo, they provided us with the EXACT same version of the app that SVAP had provided us as our own. Not only that, but when we later questioned SVAP about it, they lied to us and said that they were the original developers of the App.

We then contacted the other company who are indeed the original developers, they informed us that SVAP also had debts with them and so they switched off the service which consequently turned off our server and admin panel. In other words, since the server switched off, they realized they could not provide us with the promised deliverables and as a result, they cut all contact with us, ignoring emails, calls and any type of contact.

What did you find most impressive or unique about this company?

How great they are at deceiving.

Are there any areas for improvement or something they could have done differently?

Responding, delivering and refunding clients for breaching contracts.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of UnlockYour11 Sports Technologies Pvt. Ltd.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SVAP INFOTECH PVT. LTD.?

We hired SVAP to develop our app.

SOLUTION

What was the scope of their involvement?

The app was an online fantasy game. Right now, we only have the cricket game where people could select the 11 best players. The app offers a lot of contests and if users rank on top, they’d receive cash prizes ranging from $10–$50.

The team completed six milestones to finish our app. The first milestone was the design and creative phase where we decided what steps we should take for the project. The second milestone was all about figuring out if our design ideas were possible. Then, the third milestone was when we started developing the app. After that, the fourth milestone was all about going through a lot of reviews for both Android and iOS which allowed us to formulate changes on the app. 

Then, the fifth milestone was the feedback phase where we had a lot of back and forth with their developers to ensure that the changes we wanted were implemented on the app. The last milestone was the final stage where we agreed that the app was ready for the end-users. The last stage also involved a lot of testing to see if there were any technical errors on our app.

What is the team composition?

I only worked with one project manager and he coordinated everything. Our project manager gathered all the requirements and feedback and passed every information to their development team. His task also included handling the design and development process of the app. 

How did you come to work with SVAP INFOTECH PVT. LTD.?

We decided to partner with SVAP because they were ready to do everything to complete the requirements we had set. 

How much have you invested with them?

We spent 900,000 INR (approximately $12,000 USD).

What is the status of this engagement?

We started the project in December 2020, and they completed it by March 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

SVAP did a great job in a short span of time, and we received good feedback from our users. External stakeholders mentioned that our app was done nicely and professionally. Moreover, they said our app was user-friendly even to those who were not tech-savvy. Most importantly, our users didn’t experience any lags when they used the app. 

SVAP delivered everything we required, and they were able to make the changes we requested. They were also helpful, and they quickly worked on our requirements. Overall, we had a very good working relationship. 

How did SVAP INFOTECH PVT. LTD. perform from a project management standpoint?

They did a good job of completing our app before the deadline. SVAP only had a little bit of room for improvement in the project management area; When I gave them my feedback, they immediately worked on it and figured how to do things seamlessly. 

We also appreciated the ease of communication during the engagement. They were able to understand my language, and they remained supportive during the process. 

What did you find most impressive about them?

The most important thing was SVAP's remarkable timeliness because we were working with other third parties during the engagement. Their timeliness allowed us to review the app before launching it. Additionally, SVAP made sure that there were no technical issues with our app. 

Are there any areas they could improve?

I didn’t like the design they did at first, and I suggested that they should think out of the box to create something great. After that, they did a pretty good job with the designs, and they worked on improving the look of our app.

Do you have any advice for potential customers?

Be clear about your requirements, and be open to using their expertise in your project. The team can do a good job, and they can also achieve the timeline you want to follow.

In our case, SVAP did everything to make our app live. In connection with that, we’re confident that the team can support you in your project.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and co-founder of the company. We’re building a new social media app to help our clients find like-minded people nearby.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SVAP Infotech Pvt. Ltd.?

I hired them to build our social media app. We had complicated requirements because the app we were building was unlike any other social media solution out there.

SOLUTION

What was the scope of their involvement?

SVAP has developed the app for us. It has 50–60 screens and is available for Android and iOS devices. The app gives users the ability to log in securely, without giving out phone numbers or other personal information. Within the app, users can find people based on their common interests, join groups, schedule events, and gossip.

We’re still working on making the app compliant with data laws. Our next goal is to have the app ready for the Founder IGNITE event in Singapore.

What is the team composition?

I worked with Alok (Project Manager) and two other people.

How did you come to work with SVAP Infotech Pvt. Ltd.?

I’ve lived in Singapore for 7–8 years, but I’m originally from Jaipur, where SVAP is headquartered. I preferred working with someone from my hometown, in case I decided to open an office there. I also heard about some very good apps that SVAP developed, and they offered a good price.

How much have you invested with them?

The cost of the app was around $20,000 SGD (approximately $15,000 USD).

What is the status of this engagement?

We started working with SVAP around May 2020. The first module was finished in October–November 2020. We continued making enhancements, and the latest deliverable was in January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is live on both platforms, and it’s working well. We have had some bugs, but they’ve addressed all of them and have delivered the app on time. We’re not promoting it yet; however, a few people have already signed up and started looking through the app. We opened it to organic search for 15–20 minutes and got around six downloads per minute. 

How did SVAP Infotech Pvt. Ltd. perform from a project management standpoint?

We come from the same industry as SVAP, and they’re slightly better than market standards. I rate them 8.5–9 out of 10 for the type of work we give them.

The account management is very good. Alok makes sure everything is going well. He schedules meetings, sorts out any issues, and delivers everything on time. We prefer a simplistic style without the need for too many logins, so our team has asked SVAP to give us to-do lists and reports in PDF form.

What did you find most impressive about them?

What we appreciate is that SVAP has sorted everything out for us. We’ve had hiccups with the app, but that happens with all software. Also, their responsiveness is impressive. I can message them at any time, and they reply right away. Something on the app broke one time, but I messaged them, and they fixed it immediately.

Are there any areas they could improve?

The app we’re building needs more advanced levels of technology. SVAP should think about getting into blockchain or other technologies like that.

Do you have any advice for future clients of theirs?

I don’t have any advice. I’ve already recommended them to my entrepreneur friends.

BACKGROUND

Please describe your company and your position there.

I am the CEO & Product Manager for Biblezon Corporation and CatholicBrain. We design and develop modern tools and digital solutions for Catholic education.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SVAP INFOTECH PVT. LTD., and what were your goals?

We are currenlly working on several projects and our in house designers and developers are very busy so we decided to outsource some of our website design and development work to INFOTECH.

SOLUTION

How did you select SVAP INFOTECH PVT. LTD. and what were the deciding factors?

The deciding factor was the quality of their work and timely deliver. We tested them with a small project and the quality was amazing, as well as the professional and timely communication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started by sending them our non technical requirement along with some website references. INFOTECH had some questions which was clarified by a phone call and then they sent me a technical requirement which we reviewed together to make sure we are on the same page. Then they created a few UI designs for me to select the best, once the UI was approved, they started the development.

How many people from the vendor's team worked with you, and what were their positions?

I work directly with their project manager, Gaurav whom I believe also oversee operations.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Other staff and development team love the quality work and we continue to work we INFOTECH on several projects.

Describe their project management style, including communication tools and timelines.

Agile development is their project management style. We communicate by email, WhatsApp messaging and Skype.

What did you find most impressive or unique about this company?

High Quality, Customer Satisfaction and Timely Delivery

Are there any areas for improvement or something they could have done differently?

So far everything is good.

BACKGROUND

Please describe your company and your position there.

I am a CEO at my company team of skill fantasy sports private limited. We provide fantasy sports and gaming experience to our users. I oversee the management and portfolio of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SVAP INFOTECH PVT. LTD.?

We hired SVAP Infotech for our development work, since this industry involves real cash money and its a complex development we wanted to have someone with knowledge and skill set. SVAP team is amazing, easy to work with and deliver above and beyond their commitment.

What were your goals for this project?

Our goals were defined in 3 simple categories

• Best User Experience
• Deliver within timelines defined
• No integration issues as multiple systems were integrated

SOLUTION

How did you select SVAP INFOTECH PVT. LTD.?

We opted for SVAP Infotech completely based on referral and based on the other projects they delivered. Honestly, we were a bit nervous as many tech companies promise something and deliver something else but once we were a month into the project, we have never looked back, all the kudos to SVAP team for this.

Describe the project in detail.

Our project was to make a portal for fantasy sports and gaming industry, while this is not a new concept we wanted someone with skill and knowledge vs skill set alone. This industry is a complex industry as it involves real cash. Users participate in paid contests and compete against multiple users, based on the point system and match standings some users win and some users loose.

Some of the pointers and tech development are highlighted below:

• Retrieving api data from several systems and gateways
• Wallet implementation
• iOS and Android apps
• KYC Verification
• Schedulers and Database implementation
• Web App
• Admin Panel Implementation
• Server Configuration

What was the team composition?

SVAP team has a dedicated sales personal who guided us through initial process, once we finalized our contract we were assigned our project manager who was frankly one of the best we have seen. His knowledge is what helped us deliver a quality product in the market.

Besides the sales rep and project manager, we also had few developers, and testers who didn't interact directly with us but were working on our project behind the scenes. We were lucky to also have SVAP CTO overlook our project in crunch situations as it demanded additional inputs to ensure we do not miss critical compliance pieces.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had tight timelines to deliver a complex system, and it was delivered well within our timelines. Our portal has seen a huge growth attracting over 10000 users in less than 3 months and no marketing, it's all based on word of mouth.

We never saw issues with our system as you would expect from complex integrations, this is where experience matters. Overall we are in continuous development mode with SVAP based on their first deliverable.

How effective was the workflow between your team and theirs?

The workflow between us and them was seamless, we were updated every step of the way with timelines and dates. In case of delays due to unknowns we were informed and communicated with overall impact.

What did you find most impressive about this company?

I was blown away with the experience, skill set and user flows we didn't even think through when we first designed our project. The team had the knowledge and guided us through out the lifecycle of the project.

The CTO was impressive in helping us build organization which is slowly making its mark in the market, they guided us not only from a development point of view but also on the business side of things, while our project manager delivered above and beyond with information we didn't think of before the start of the project.

Post delivery of the product usually companies will charge you for every ounce of support they provide but SVAP didn't bother us with that and continued to support as and when required ensuring customer satisfaction and making it the best user experience for our users.

Are there any areas for improvement?

SVAP knows their areas of weakness and I am sure they know the improvements they need to make as a company.