Sure Systems

BACKGROUND

Please describe your company and position.

I am the Manager of Fortress Engineering Ltd.

Describe what your company does in a single sentence.

Fortress Engineering does mutli-discipline engineering for industrial and oil/gas applications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sure Systems to accomplish?

• IT Support

SOLUTION

How did you find Sure Systems?

Referral

Why did you select Sure Systems over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sure Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• IT Support: Supporting day-to-day IT needs in the office.
• IT Consulting: Review of company systems and suggestions for upgrades, changes, additions.
• IT Projects: Help outside of the day-to-day support to complete upgrades, changes, additions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hard to measure success that Sure Systems has provided. Our systems are efficient, fast, and reliable. We add, fix, or replace what is required after discussion to make sure our people and information are secure, reliable, and effective.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sure Systems communicates very well on projects and provides a timeline that is kept.

What was your primary form of communication with Sure Systems?

In-Person Meeting

What did you find most impressive or unique about this company?

The ability to adjust to our needs quickly and effectively.

Are there any areas for improvement or something Sure Systems could have done differently?

Sure Systems does a good job of scoping accordingly to each client, since each is different with needs and wants of their own. There have been times when we did not agree or like the proposed suggestions but were very happy to have a Sure Systems representative come and speak to us to talk through the suggestion to either change our mind or come to a new idea together. I am not show I would suggest to make that better, it is a process that takes a bit of time regardless.

BACKGROUND

Please describe your company and position.

I am the CEO of Wellspring Alberta

Describe what your company does in a single sentence.

Cancer supports

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sure Systems to accomplish?

• To work with an IT company that has a deep understanding of technology, security, data management, and software needs of a not-for-profit organization.
• To work with an IT company that provides reliability and is available to provide technical support and maintenance services in a timely manner to minimize downtime, prevent data loss, and keep the our operations running smoothly.
• To work with an affordable IT company as we are a not-for-profit with tight budgets, but do not want to sacrifice quality and is able to provide cost-effective solutions, cloud-based services, open-source software, and scalable infrastructure.

SOLUTION

How did you find Sure Systems?

Referral

Why did you select Sure Systems over others?

Pricing first our budget, Great culture fit, Good value for cost, Referred to me, Company values aligned

What was the size of Sure Systems’s team?

6-10 Employees

What was your primary form of communication with Sure Systems?

In-Person Meeting, Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Hardware and software support: maintaining and upgrading the our computer hardware and software, troubleshooting any issues that arise, and ensuring that all systems are up to date and secure.

• Network administration: setting up and maintaining the our local area network (LAN) and wide area network (WAN), including routers, switches, and other networking equipment.
• Data backup and recovery: Responsible for backing up our critical data and ensuring that it can be recovered in the event of a disaster or system failure.
• Security management: implementing and maintaining security protocols to protect the our network and data from cyber threats and hacking attempts.
• Technical support: The IT company will provide technical support to the organization's employees, responding to helpdesk requests, and resolving any issues or questions related to their computer systems or software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• System Uptime
• Response time
• Satistfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I'm leaving a review for Sure Systems, and Dan Scheuerman specifically, to express my heartfelt appreciation for their service. As the CEO of Wellspring Alberta, I have had the pleasure of a close working relationship - I can confidently say that they are an exceptional company!

They have been committed to providing us with personalized and effective solutions to our changing tech need. Their attention to detail and willingness to go above and beyond our expectations were truly impressive. What sets Sure Systems Calgary apart is not only their expertise but also their genuine concern for their clients.

They take the time to listen, understand our challenges, and work collaboratively to find the best possible solutions. They have provided us with cutting-edge technology solutions that have significantly improved our organization's efficiency and productivity. I highly recommend Sure Systems to anyone looking for exceptional technology solutions and services. Their commitment to their clients, expertise, and professionalism make them a top-tier company.

What did you find most impressive or unique about this company?

They provide high-level specialized customer service.

Are there any areas for improvement or something Sure Systems could have done differently?

There isn't anything they need to do differently.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT for Operation Eyesight. We’re a nonprofit organization that works to prevent blindness and restore sight by improving access to quality eye care. We also address root causes of avoidable blindness, such as gender inequities and lack of clean water, through inclusive community programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sure Systems?

We needed help with our IT needs.

SOLUTION

What was the scope of their involvement?

Sure Systems provides 365-degree IT administration and advisory services. The team manages Microsoft products and platforms, including the Microsoft 365 suite, tenant management, Copilot, and Intune. Sure Systems also provides help desk and in-office IT support and advisory services for special IT projects.

What is the team composition?

We work with 2–5 teammates from Sure Systems.

How did you come to work with Sure Systems?

Sure Systems has been our long-time IT partner. We chose them because our company values aligned.

What is the status of this engagement?

We started working with Sure Systems in July 2015, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sure Systems’ work has resulted in minimal downtime and disruption due to IT issues.

How did Sure Systems perform from a project management standpoint?

Sure Systems is always responsive, timely, and on task. The team also provides excellent follow-up. We communicate via in-person meetings, virtual meetings, email, and messaging apps.

What did you find most impressive about them?

We’re impressed with Sure Systems’ people and their skill level.

Are there any areas they could improve?

We’re happy with our relationship with Sure Systems; they’ve exceeded our expectations.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Finance and Operations for Calgary Homeless Foundation, a nonprofit. We coordinate resources, partnerships, and data-driven strategies to guide the fight against homelessness in Calgary.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sure Systems?

We needed help with ongoing IT support managed services for our organization.

SOLUTION

What was the scope of their involvement?

Sure Systems provides ongoing IT support managed services for our organization, covering both cloud and local on-premise environments. The team offers remote management and control, a ticketing system, basic asset management, operating system patchging, and essential antivirus maintenance and monitoring. Sure Systems also provides infrastructure support, including monitoring of CPU, disk, memory, and connectivity. In addition to these services, Sure Systems has helped us with an office relocation and server upgrades.

What is the team composition?

We work with one teammate from Sure Systems.

How did you come to work with Sure Systems?

We found Sure Systems through an online search.

What is the status of this engagement?

We started working with Sure Systems in May 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sure Systems provides largely ongoing help desk support and helps us leverage tools to do our work, including Microsoft tools. The team supports us using help desk, ticketing, monitoring, remote management, patching, basic asset management, and antivirus tools as part of managed IT support. Thanks to Sure Systems' work, we have continuity of service and day-to-day operational functioning.

How did Sure Systems perform from a project management standpoint?

Sure Systems' project management is good, and the team delivers on time. We communicate with Sure Systems through in-person meetings.

What did you find most impressive about them?

Sure Systems is a long-standing service provider that knows our systems and ways of working. The team works in an efficient and professional manner. Overall, Sure Systems is helpful, supportive, and efficient.

Are there any areas they could improve?

I don't think there's anything Sure Systems can improve on.

BACKGROUND

Please describe your company and position.

I am the Director, Technology of Calgary Homeless Foundation

Describe what your company does in a single sentence.

Calgary Homeless Foundation guides the fight against homelessness by allocating resources for the highest impact and outcomes, building knowledge and understanding, and galvanizing public and political will.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sure Systems to accomplish?

• Windows Azure environment management
• Helpdesk Support
• Email, SharePoint, phones and database administration

SOLUTION

How did you find Sure Systems?

Referral

Why did you select Sure Systems over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Sure Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Cloud computing, design and implementation of the agency network Security monitoring Backup plans Deskside support Email and online exchange administration Hardware management including desktops, servers (VM and physical), Printers, scanners

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A secure, robust, and reliable network as a backbone supporting all hired technologies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deadlines were met as promised.

What was your primary form of communication with Sure Systems?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

High level of engagement Friendly knowledgeable staff Flexible Willingness to try and implement new technologies

Are there any areas for improvement or something Sure Systems could have done differently?

There's nothing they need to improve on.

BACKGROUND

Please describe your company and position.

I am the President of Advanced Completions Technology Services Ltd.

Describe what your company does in a single sentence.

ACTS supplies downhole completions equipment and related services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sure Systems to accomplish?

• Ongoing Computer Network Support

SOLUTION

How did you find Sure Systems?

Online Search

Why did you select Sure Systems over others?

• High ratings
• Close to my geographic location
• Good value for cost

What was the size of Sure Systems’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sure Systems provides ACTS with IT Management Services on an ongoing basis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Solved Computer Related Issues

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sure Systems solves computer-related issues in a timely manner with excellent customer relations skills.

What was your primary form of communication with Sure Systems?

• Email
• Messaging App

What did you find most impressive or unique about this company?

Response time in solving computer-related issues.

Are there any areas for improvement or something Sure Systems could have done differently?

Can't think of any immediate areas of improvement as all aspects of their service were excellent.