Suposham Technologies

BACKGROUND

Please describe your company and your position there.

I work in the capacity of Operational Manager in Vishvata. Our company work as OTA. We provide holiday packages, corporate tour packages ad online air ticket booking solutions to our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Suposham Technologies?

As with changing times we wanted to switch our business from offline mode to online mode. We needed a digital web platform through which we could provide our services like holiday package, business tour packages and air flight booking along with hotel booking across the globe to our users through our web platform. So we needed a web platform which comes with features needed to run a OTA without any hassle.

What were your goals for this project?

We desired for a Web Platform on which our users can search from our holiday packages inventory, they can also browse and search flights between two points across the globe and can compare all the available flights and can do price comparison and accordingly they can book flight tickets over the web platform itself.

Also the Web Platform should have the feature of back-office management through which we could do user management and update our holiday and corporate packages as and when we need. Also transaction details and invoices history could be seen, additionally it should be integrated to our third party vendor’s applications also, like flights, hotel owners and cab companies. So the entire booking process could be streamlined.

SOLUTION

How did you select this vendor?

We connected through them while we were browsing for web development companies over internet. Saw their company website and then held a meeting saw their past work and decided to work with them.

Describe the project and the services they provided in detail.

The meeting we held with them we gave them the project scope and what outcome we desired. They asked us few questions and then we decided on the final scope. They built the whole Web Platform from scratch, from UI designing to Data Base Structure design, from Client side development to Back-End development.

What was the team composition?

The team consisted of one each UI designer and Data base administrator, two back-end developer and a Project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Going digital helped us in increasing our customer base, due to going online, it increased our reach. Also due to having our business online it lead to better user management and also better tracking of the sale and even better management of the inventory.

How was project management arranged and how effective was it?

The clearly mentioned deliverables on the project agreement we signed and they stuck to their time line. Also a weekly update over mail was sent to us with all requires attachment and every fortnight representatives from both of our companies had a video call. And once month we had a face to face meeting.

What did you find most impressive about this company?

The way they clearly mentioned the deliverable and broke the whole project in clearly defined stages was very professional. They took extra care with the UI design so the whole platform became more engaging.

Are there any areas for improvement?

I cannot think of any as if now.

BACKGROUND

Introduce your business and what you do there.

I work as a project development coordinator at Pareekshn. Our company does skill assessments. We also provide our expertise in the field of online skill assessments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Suposham Technologies?

 We were using third-party applications and software for skill assessments. We wanted to have our own product.

SOLUTION

What was the scope of their involvement?

Suposham Technologies created our mobile application and web platform, which would be used for skill assessments.

What is the team composition?

For all the modules, we worked with around eight people including the developers and a manager.

How did you come to work with Suposham Technologies?

We were looking for a software company that could do web development for us, and one of our vendors recommended them to us. He had worked with them before when they created a CRM for him.

How much have you invested in them?

For the first version, we paid $85,000.  For version two, we will be paying them $30,000.

What is the status of this engagement?

We starting working together in May 2019, and the first version was completed in January 2020. We have already given them work for the second version of the same project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has been satisfactory so far. The first version has been good and there are no bugs.

How did Suposham Technologies perform from a project management standpoint?

They communicated with us on a regular basis. They assigned a project manager to us, and every fortnight he would provide us with all the development reports and he would get feedback from us. They had clearly defined the deliverables and divided the project. On a monthly basis, we also had a face to face meeting with their team.

What did you find most impressive about them?

They give us feedback to make the system better. Our company doesn’t have technical expertise. They understood the scope of what we wanted from them and they also helped us with cost-cutting and improving the product which was very good.

Are there any areas they could improve?

I think the user manual they prepared for us could have been a bit more descriptive. Other than that, things were fine.

BACKGROUND

Please describe your company and your position there.

SPIWD is an Assessment Body and has a state of art platform providing content across Skill assessment, Emotional Intelligence assessments, Aptitude test, Campus Hiring, Psychometric Assessments. I am one of the co-founder of the company. My present position is CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Suposham Technologies?

We were looking for a competitive IT service provider who can build us a lead management system with in built functionality to manage inter departmental task management also. In short a customized CRM according to our needs. We found Suposham Technologies as best suited to do this job for us.

What were your goals for this project?

We needed a one stop software solution where in we could, capture leads, assign tasks to different departments, create and edit users, do real time quality check of the data on various levels, uploads files, inter departmental messaging capability and also co-ordinate with other assessment bodies.

SOLUTION

How did you select this vendor?

Before zeroing on Suposham Technologies we did went through proposals for various other IT services vendors. We found Suposham Technologies apt for this project as their team had experienced technology resources.

Describe the project and the services they provided in detail.

Suposham Technologies built this project from scratch, taking care of design, data structure and back end coding. They provided the detail project scope and architecture at the beginning which was easy to comprehend.

What was the team composition?

The team consisted of: 1. Project Manager 2.Front end Designer 3.Data base designer 4.Back-end Developer 5. Tester

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This CRM lead to flow of leads and data through different departments in a defined process.

How was project management arranged and how effective was it?

They documented the deliverable for development clearly and categorized it at different stages. A weekly progress report was shared by them. The insisted on feedback and implemented the same in efficient manner.

What did you find most impressive about this company?

They have a young and vibrant team with an in-depth understanding of technology. their inputs during the course of project implementation was much appreciable. They also accommodated few enhancements which were not part original scope of work.

Are there any areas for improvement?

Capacity building of testing resource is something they should work on.

BACKGROUND

Please describe your company and your position there.

I am the founder of an education startup geared toward helping engineering school graduates transition into the industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Suposham Technologies?

As our business expanded, we found it difficult to oversee resource management and track our fees among other managerial functions.

What were your goals for this project?

We wanted to simplify our management into one centralized software solution. That way, we could redirect resources from hiring managers toward hiring more instructors.

SOLUTION

How did you select this vendor?

We searched for vendors to provide us with customized, non-subscription-based software at a reasonable price. We found Suposham Technologies online and were impressed by their offerings.

Can you go into detail about the services they provided and the scope of the project?

Suposham Technologies developed and designed a software solution. They sent me a detailed project proposal following our initial meeting. They also helped us decide on a server and negotiated a good deal for us.

What was the team composition?

I interacted with a project manager and a tech lead. The project manager provided progress reports right away and the tech lead patiently answered my questions.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The software allows me to easily oversee tasks and batches of students in every training center from a central point.

How was project management arranged and how effective was it?

In the initial proposal, they established each stage’s deliverables and divided the payments into parts. They met every major deadline with minimal delay and sent detailed reports throughout the project. They consistently asked for feedback and accommodated our suggestions and additions.

What did you find most impressive about this company?

The team paid close attention to detail and provided wireframes of small software, something few other firms do. The CTO is both experienced and highly responsive in answering client questions personally. Their project manager provided key insights and feedback at every stage of the development cycle.

Are there any areas where they can improve?

The project was partly delayed because of the detail they put into the design stage, but it ultimately paid off in the highly interactive GUI. The delivery manager also ran into some issues in the deployment and commissioning stage.