Web Design & Dev for Mediation Institute
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E-Commerce Development UX/UI Design Web Development
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WooCommerce UX Strategy WordPress CMS
- Confidential
- Apr. 2025 - June 2026
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"They challenged ideas where appropriate, proposed better solutions, and worked with us to improve the final product."
- Non-profit
- Netherlands
- Online Review
- Verified
StuntCoders redesigned and redeveloped a website for a mediation institute. They created a highly customized WordPress and WooCommerce platform and migrated existing content, users, subscriptions, and data.
StuntCoders delivered a modernized website that was easier to manage and offered a better UX. The team integrated fully digital workflows, making processes more efficient. They managed the project professionally and collaboratively, maintaining regular communication.
BACKGROUND
Introduce your business and what you do there.
I’m the head of program quality and appraisal at the International Mediation Institute (IMI). We’re a non-profit public interest initiative to drive transparency and high competency standards into mediation practice worldwide.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with StuntCoders?
We hired StuntCoders to completely redesign and modernize the IMI website, transforming it into a scalable, user-friendly platform that better serves our global mediation community. Our objectives included improving the site's information architecture and navigation, creating a modern and accessible UX, simplifying complex user journeys, and replacing plugin-heavy functionality with more efficient custom solutions.
We also wanted to streamline key organizational processes through automation, enhance our membership, certification, and program management workflows, improve search functionality, redesign our online shop and checkout experience, migrate our existing content and data without disrupting users, and provide a flexible CMS that our team could easily maintain.
Finally, we wanted to build a future-ready platform capable of supporting multilingual content, community engagement, and continued growth.
A key objective was to enhance our e-commerce functionality by redesigning our WooCommerce-based online shop, streamlining the checkout experience, improving subscription and product management, and integrating these features seamlessly with our membership and certification processes.
We also wanted to automate key workflows, improve search and navigation, simplify content management through custom Gutenberg blocks, and build a flexible, future-ready website that our team can easily maintain and continue to develop.
SOLUTION
What was the scope of their involvement?
StuntCoders delivered the end-to-end redesign and redevelopment of our website as a highly customized WordPress and WooCommerce platform. Their work included website strategy and analysis, UX/UI design, information architecture, custom WordPress development, WooCommerce customization, and the migration of our existing content, users, subscriptions, and data.
They also designed and developed entirely new online workflows for our appraisal, audit, and program recognition processes, transforming what had previously been largely manual administrative procedures into streamlined digital workflows integrated within the website. This was a key component of the project and significantly improved the way our team manages applications and ongoing program audits.
Additional deliverables included redesigning our online shop and checkout experience, implementing advanced search functionality, developing custom Gutenberg blocks, enhancing member and organization profiles and directories, automating key workflows and notifications, optimizing SEO and website performance, and building a scalable, multilingual foundation for future growth.
Throughout the project, they also provided project management, quality assurance, and ongoing technical guidance.
What is the team composition?
We worked with 2–5 teammates from StuntCoders.
How did you come to work with StuntCoders?
We’ve been working with StuntCoders for several years and chose them because of their well-established reputation for delivering high-quality technical expertise. We first heard about them through a referral.
We had been aware of StuntCoders' excellent reputation for some time, and after speaking with the team, we felt confident they were the right fit. Their technical expertise, collaborative approach, and understanding of our goals gave us confidence that they could deliver the high-quality website our organization needed.
What is the status of this engagement?
We worked together from April 2025–June 2026.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The project successfully delivered a completely redesigned and modernized website that’s significantly easier for our team to manage and provides a much better experience for our global users. We successfully migrated our content, user accounts, subscriptions, and historical data to the new platform while maintaining continuity of our core services.
One of the most significant outcomes was the successful implementation of fully digital appraisal, program recognition, and audit workflows. These processes were previously managed through a combination of manual administration and disconnected systems but are now integrated into the website, making them more efficient, consistent, and transparent for both applicants and administrators.
The project also delivered a highly customized WordPress and WooCommerce platform that supports our online applications, payments, subscriptions, and organizational workflows. We now have a scalable, future-ready platform that’s easier to maintain, provides greater flexibility for future development, and better supports the needs of our international community.
We didn’t establish formal KPIs for the project, as our primary objective was to successfully deliver a complex website redevelopment and digital transformation. However, we’ve observed several tangible improvements.
The new platform has significantly reduced manual administration by digitizing our appraisal, program recognition, and audit processes, resulting in more efficient and consistent workflows for both staff and applicants. The website is also much easier to manage internally, with a more intuitive CMS and streamlined administrative processes.
In addition, the successful migration of our data, the integration of our WooCommerce-based application and payment workflows, and the positive feedback we’ve received on the website's usability and navigation have demonstrated the project's success. As the new platform continues to mature, we expect to monitor additional performance metrics and user engagement over time.
While we haven’t formally measured user satisfaction, feedback from both our team and our international community has been very positive. Users have commented on the website's modern look and feel, improved navigation, and the clearer structure of our content. Internally, the new digital workflows for applications, appraisals, and audits have also been well received, as they provide a more streamlined and consistent experience than our previous processes.
We continue to gather feedback and make refinements, but the overall response since launch has been very encouraging.
How did StuntCoders perform from a project management standpoint?
StuntCoders managed the project in a professional and collaborative manner. They maintained regular communication, held frequent progress meetings, and were responsive to questions, feedback, and changing requirements throughout the project. We always had good visibility into the project's progress and were able to work together to prioritize features and resolve issues as they arose.
As with many complex website redevelopment projects, the scope evolved over time as new ideas and requirements emerged. While this meant that some timelines were adjusted, the team remained transparent about priorities, progress, and any changes to the schedule.
Their flexibility and willingness to adapt to our evolving needs were among the project's greatest strengths. They consistently delivered high-quality work and were committed to ensuring that the final product met our expectations rather than simply meeting an arbitrary deadline.
What did you find most impressive about them?
What impressed us most was StuntCoders' ability to understand our organization and translate complex business processes into intuitive digital solutions. IMI has highly specialized workflows for applications, appraisals, audits, certifications, memberships, and e-commerce, and the team invested the time to understand how these processes worked before designing and implementing them.
We also appreciated their combination of technical expertise and collaborative approach. They didn't simply develop what was requested; they challenged ideas where appropriate, proposed better solutions, and worked with us to improve the final product. Their knowledge of WordPress and WooCommerce customization, together with their responsiveness and willingness to adapt as the project evolved, made them feel like a genuine partner rather than just a development agency.
Are there any areas they could improve?
This was a highly collaborative project, and our requirements evolved as we refined our processes and identified new opportunities. StuntCoders were flexible and responsive throughout, adapting to those changes effectively. Looking back, the only thing that might have helped would have been allocating even more time early in the project for jointly mapping some of the more complex business processes, but overall the collaboration worked very well.
RATINGS
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Quality
5.0Service & Deliverables
"The quality of the work was consistently high. The team delivered a modern, scalable website with custom workflows, e-commerce functionality, and auto"
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Schedule
5.0On time / deadlines
"This was a large and highly customized project, and the scope evolved throughout development. StuntCoders maintained clear communication, managed expe"
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Cost
5.0Value / within estimates
"Considering the complexity of the project and the level of customization involved, StuntCoders provided excellent value. Their expertise in WordPress"
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Willing to Refer
5.0NPS
"Absolutely. I would confidently recommend StuntCoders to organizations looking for a highly skilled WordPress and WooCommerce development partner, par