Name: Starport Managed Services
Address: 65 Overlea Boulevard, Toronto, Canada, ON, M4H 1P1, CA
Telephone: (416) 479-8241
Price range: $100 - $149
Rating: 4.9

IT Managed Services

Founded in 2006, Starport is a leading Managed Service Provider (MSP). Our team of IT professionals provide end user IT support, cybersecurity services, IT consulting, cloud services, Business Continuity & Disaster Recovery and more to 200+ businesses throughout Canada. Our remote IT Service Desk based out of Charlottetown & Summerside, Prince Edward Island. We are passionate about bringing enterprise-level productivity, scalability, and security to small and medium businesses.

Min project size
$5,000+
Hourly rate
$100 - $149 / hr
Employees
50 - 249
Locations
Toronto, Canada
Year founded
Founded 2006

No have been added yet...

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate $100 - $149 /hr

Rating for cost 4.1 /5

What Clients Have Said

Starport Managed Services offers competitive pricing, with client investments ranging from $50,000 to $2.5 million CAD. Clients appreciate their value for cost, citing effective service delivery, responsiveness, and successful project outcomes, with no reported security breaches and minimal downtime.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 4 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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Starport Managed Services Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.7
Cost 4.1
Willing to Refer 4.8

Top Mentions

Review Highlights

Proven Reliability and Responsiveness

Clients consistently praise Starport Managed Services for their reliability and responsiveness, ensuring projects are completed on time with minimal disruption. Their ability to maintain a stress-free IT environment is a key strength.
Collaborative and Open Communication

Starport Managed Services is lauded for their open and collaborative communication style, making it easy for clients to address issues and concerns promptly.
Smooth Transition and Migration Services

Clients appreciate Starport's ability to handle migrations smoothly, whether transitioning from old providers or moving to new systems like Microsoft 365, with minimal disruptions.
Room for Improvement in Third-Party Management

While Starport excels in direct client interactions, there is room for improvement in managing third-party vendors during projects, as this can complicate timelines and communication.
Effective IT Infrastructure Management

Starport Managed Services excels in managing IT infrastructure, including hardware, software, and cloud environments. Their hands-on approach and proactive management lead to improved service response times and reduced downtime.
High Client Satisfaction and Long-Term Partnerships

Clients express high satisfaction with Starport's services, leading to long-term partnerships. Their steady quality and understanding of client businesses contribute to enduring relationships.

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Starport Managed Services Reviews

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Cybersecurity IT Managed Services IT Strategy Consulting
$200,000 to $999,999
Sep. 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"Starport Managed Services' responsiveness is impressive."

Jun 9, 2025

Marketing & Communications Director, Baylin Technologies

Kelly Myles

Manufacturing
Canada
501-1,000 Employees
Phone Interview
Verified

Starport Managed Services provides cybersecurity, IT-managed services, and IT consulting for a technology company. The team suggests software and hardware solutions and trains staff on cybersecurity.

Thanks to Starport Managed Services' efforts, the client has avoided security breaches or viruses. The team meets deadlines, stays on budget, and communicates effectively via phone and email. Starport Managed Services' responsiveness and collaborative approach are hallmarks of their performance.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the marketing and communications director for Baylin Technologies, a publicly traded company. We have two active subsidiaries: Galtronics, which designs and manufactures embedded infrastructure, and TekWireless, which designs and manufactures satellite communication equipment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Starport Managed Services?

We needed help with our IT infrastructure and support to ensure that we weren't hacked and that our employees were educated to behave in a way that wouldn't compromise our confidential information.

SOLUTION

What was the scope of their involvement?

Starport Managed Services has provided us with IT managed services, including cybersecurity solutions and training. They're also responsible for maintaining and hosting our systems. The team has made recommendations for all of our software and hardware requirements. They provide primarily remote services.

What is the team composition?

We work directly with about five people from their team, including the general manager, the second in command, and operational people. They coordinate with local IT at each location to advise teams when updates or changes are required.

How did you come to work with Starport Managed Services?

Someone we trusted recommended Starport Managed Services. They had put the team through a pretty stringent vetting process. Starport Managed Services came highly recommended and has proven to be a valuable partner in our business.

How much have you invested with them?

We've spent between $200,000 and $900,000 CAD.

What is the status of this engagement?

We started working together in September 2015, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven't had any security breaches or viruses. There are usually a lot of companies that experience security breaches or bugs, but we haven't seen that.

We do ongoing training for all the staff, and Starport Managed Services also helps us with the education part. The team educates and stimulates our staff about best practices for emails to ensure we recognize legitimate messages.

How did Starport Managed Services perform from a project management standpoint?

Starport Managed Services meets their deadlines and stays on budget. We communicate via phone calls and email.

What did you find most impressive about them?

Starport Managed Services' responsiveness is impressive.

Are there any areas they could improve?

We don't have any because Starport Managed Services is highly collaborative. If anything comes up, we address it right away. It's a very open relationship. We can ask the team anything, and they will tell us if we should worry.

Do you have any advice for potential customers?

Starport Managed Services is organized and has a well-trained team because they've been in the business for a long time. I recommend being proactive if you have an issue or concern because they're responsive. Starport Managed Services is one of the least difficult companies to work with.

RATINGS

5.0

Cybersecurity IT Managed Services
$1,000,000 to $9,999,999
Nov. 2018 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"They’re very knowledgeable and understand our business."

Mar 21, 2025

VP of IT Delivery, Trailcon Leasing Inc.

Giovani Cani

Other industries
Canada
51-200 Employees
Phone Interview
Verified

Starport Managed Services provides IT-managed services for a trailer leasing company. The team has migrated the client to Microsoft 365, helped them replace equipment, and provided off-site support.

Thanks to Starport Managed Services's new equipment and systems, the client’s uptime is over 99.99%. The team has been responsive and quick to resolve any issues and communicate via calls, email, and GitHub. Overall, the team's quality of service has impressed the client.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of IT delivery for Trailcon Leasing, a company that leases and rents trailers in Canada. I've worked for them for over 20 years. We have over eight locations nationwide and have been in business for over 35 years. We rent and lease about 12,000 assets, as well as the maintenance. We also manage over 30,000 assets from our customers.

We provide our customers with a 24/7 call center for repairs over the road. We also manage our customers’ own yards and approve asset inspections. We also give our customers real-time access to data analytics, preventive maintenance, fleet maintenance, yard location, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Starport Managed Services?

We had a cyber incident back in 2021, and our previous service provider didn’t have enough knowledge to support us throughout that cyber breach event.

SOLUTION

What was the scope of their involvement?

We started with a cyber assessment, and Starport Managed Services helped us clean our environment as part of that assessment. They also identified legacy systems the previous vendor had installed that were never brought to our attention.

We have over 300 local and remote users, so it couldn’t be done overnight. They helped us with a plan to remove the previous vendor and onboard them within six months.

They started helping us migrate to Microsoft 365 for our email and collaboration. We also had some pieces of equipment that were out of warranty and had to be replaced. They sized the equipment based on our requirements and suggested a backup solution and DR system.

They provide off-site services 95% of the time, but they come in to help us organize our rack and cabling when needed. We have a small IT team on-prem that communicates with them whenever needed. They also helped us buy Dell equipment, which we have installed in our local on-prem server room.

What is the team composition?

There are about five people on their side. I have contact all the way to the top of the chain. Mike is a partner success specialist who does the day-to-day, and his manager is Keith, the director of client accounts. I also speak with Brad, their CEO, several times a year. I haven’t spoken to their CTO recently, but engage him when needed.

How did you come to work with Starport Managed Services?

We found Starport Managed Services after a few conversations with their management team. We decided they had enough knowledge and resources available to help us through that engagement. We really liked their responsiveness and how they helped us, even though we weren’t customers then. We realized we had to migrate to a more robust vendor and chose them.

How much have you invested with them?

We’ve invested about $2.5 million CAD.

What is the status of this engagement?

We started working together in November 2018, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been pleased with their help and support. Thanks to the sizing and equipment they installed, our uptime is over 99.99%. When there is downtime, they quickly help us resolve it. They’ve also helped us with our BCP. Within 2–3 weeks, we’ve been able to complete a full end-to-end BCP process with direct access assistance.

We rely heavily on them for any new technology that can help us continue to improve our efficiencies and minimize downtime. They’ve been a great and silent partner. They are not upfront, but they are there for us anytime we need them.

How did Starport Managed Services perform from a project management standpoint?

We meet with them once a month to review ongoing projects and activities. They’re really good at that. We have phone calls once a month and then email as needed throughout the month. We use GitHub, but I think they use some tools. I don’t remember which of them, but nothing recently.

What did you find most impressive about them?

We've been partners with them for almost seven years, and their quality of service hasn’t diminished from the beginning of the engagement. What I've heard of other vendors is they start really high, and then the quality, people move on, and then you end up not having what you need after three, four, five years since the start of the engagement. The team has been very steady. They’re very knowledgeable and understand our business. They have a robust call center that can process requests as needed. They’re great people to deal with. It’s serious business, but they’re fun to talk to. We really have a great relationship.

Are there any areas they could improve?

Now that our company is growing, we’ve been acquired by a new group, and our business is being audited more and more. Our vendors are being asked what systems and standards they use to ensure the whole end-to-end cycle is secure.

I recommend Starport Managed Services start improving and at least formalizing this on their side. I know they do a lot of that, but there’s nothing formalized that they can get a document for our auditors.

I have spoken with Keith about this in the past, and I would greatly appreciate it if they could do something like that.

Do you have any advice for potential customers?

Ensure that you do your homework before talking to them. Understand your requirements and what type of environment you would best work in.

Don't go to them trying to solve all your problems if you don't know what you're looking for or need. I find that engagement works best when knowledgeable people are involved on both sides of the communication.

Again, don't rely 100% on them because their job is to advise; you need to know exactly which path you’re taking so they can tell you the best way to get there.

RATINGS

4.5

Cybersecurity IT Managed Services IT Strategy Consulting
$50,000 to $199,999
Sep. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 3.5

Cost: 4.0

Willing to Refer: 4.0

"They've met our expectations."

Mar 3, 2025

IT Manager, Nonprofit

Anonymous

Other industries
Toronto, Ontario
11-50 Employees
Phone Interview
Verified

Starport Managed Services provides managed IT services for a nonprofit. The team has managed servers, procured equipment, and installed software and hardware.

Starport Managed Services has played a crucial role in helping the client migrate their services to the cloud. The team has met deadlines and communicated effectively through email and Microsoft Teams. The team's wide range of expertise and knowledge in cybersecurity and IT services have stood out.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the IT manager for a nonprofit organization that protects life insurance policyholders if their insurance company goes insolvent. I oversee the day-to-day IT infrastructure and services that we provide to our employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Starport Managed Services?

We needed a managed services provider to manage our servers and advanced technical issues. Additionally, we needed help procuring equipment and services from other vendors.

SOLUTION

What was the scope of their involvement?

Starport Managed Services supports finding vendors or consultants to provide our IT services. They've installed hardware and software on-site. They do most of the work remotely, but they sometimes come on-site to address issues because of whatever machine they're connecting to if they cannot access it from their location. They do frequent maintenance depending on when required; we use Microsoft. So, if there are any updates at Microsoft, send them out. Usually, they send me come out on Tuesdays. They review it and then push the ones related to our devices every few months.

What is the team composition?

We have an account manager and a team lead. They’re our main points of contact. It goes to their help desk whenever we submit tickets, which might be a different team I don't know about.

How did you come to work with Starport Managed Services?

They were already our managed services provider when I got hired.

How much have you invested with them?

We've spent between $50,000–$200,000 CAD.

What is the status of this engagement?

We started working together in September 2016, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Last year, we had a big project migrating our services from on-premises to the cloud. We're still in that process, but they have played a huge part in getting us from where we were to where we are now. When we started our services with them, they had a major project of bringing all of our services to their sites, which, from what I've heard from our colleagues, the team played a really big part in achieving that as well. They’re good at getting what their clients need. They've met our expectations.

How did Starport Managed Services perform from a project management standpoint?

We started with Matt and got a new team lead, so the process has been great, even though their management has always changed. They're still there and understand what we're looking for, their history, the services they provided, or our IT structure, and they're always there to help. They go back and speak to each other to clarify how things are set up. So, I would say the entire team has been great. And the change process has been phenomenal.

Usually, they are pretty quick in resolving issues; if something from servers needs to be replaced or they don't need to order it, they resolve it within a day or two when they need to come to our office. Still, if they can do it remotely, they get it done within hours. They do a good job of meeting deadlines and communicating, but if it's just them. It gets complicated when another third party is involved. We provide them with the details we want for the project, and they manage the project. We communicate through email and Microsoft Teams.

What did you find most impressive about them?

They provide a wide range of expertise in the areas where we need assistance. Their knowledge of cybersecurity, IT services, and certain applications or hardware have impressed us. If they don't know, they provide advice or recommendations for consultants or vendors who can provide the services we’re looking for. It's good that they try to find a solution even though they don't have that service in-house.

Are there any areas they could improve?

They could improve managing third-party vendors during the project. Work along with them, too.

Do you have any advice for potential customers?

Know what you’re looking for because you can’t assume they’ll know what you want. Have an idea of what you’re looking for, and be open to asking questions and getting more options. Generally speaking, even though they will suggest certain approaches, don't take your face value. Always see why it is done that way or if there's another approach. To manage how much you're spending, compare costs.

RATINGS

5.0

IT Managed Services
$10,000 to $49,999
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 3.5

Willing to Refer: 5.0

"They have made our office environment stress-free when it comes to our computers."

Sep 26, 2025

Director of Operations, Wayne Safety

Jelica Greenwood

Other industries
Toronto, Ontario
11-50 Employees
Online Review
Verified

Starport Managed Services provides managed IT services for a PPE and safety equipment company. The team maintains the client's hardware and software and has helped them migrate everything into one place.

Starport Managed Services has successfully completed the migration with little to no disruption. The team has been highly responsive and continues to be. They show up on time, do the work, and make the client's office environment stress-free when it comes to their computers.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Wayne Safety

Describe what your company does in a single sentence.

We sell PPE and safety equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Starport Managed Services to accomplish?

Maintain all company hardware and standards software.
I wanted a one stop shop for issues.

SOLUTION

How did you find Starport Managed Services?

Worked with them in a previous company.

Why did you select Starport Managed Services over others?

Already had good experience with them.

How many teammates from Starport Managed Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mgrating from an old provider and concolidating everything into one place.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everyhting was migrated over successfully with little to no disruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is highly responsive and contiues to be.

What was your primary form of communication with Starport Managed Services?

Virtual Meeting

What did you find most impressive or unique about this company?

They showed up on time, they did the work and there are no problems. They have made our office environment stress-free when it comes to our computers.

Are there any areas for improvement or something Starport Managed Services could have done differently?

None that I can think of.

RATINGS

5.0

Cloud Consulting & SI Cybersecurity IT Managed Services
Confidential
Jan. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I'm impressed by their hands-on approach."

Feb 26, 2025

Director of Operations, Cowie Capital Partners Inc.

Matthew Midgley

Real estate
Toronto, Ontario
11-50 Employees
Online Review
Verified

Starport Managed Services provides cloud consulting and managed IT services for a commercial property development company. The team manages all aspects of the client's IT infrastructure and cloud environments.

Starport Managed Services' work has improved the client's service response intervals and system downtime. The team has a hands-on approach and communicates via virtual meetings and email. Starport Managed Services delivers work on time and within scope.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Cowie Capital Partners Inc.

Describe what your company does in a single sentence.

Commercial property development and management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Starport Managed Services to accomplish?

Better network security
Quicker service timelines

SOLUTION

How did you find Starport Managed Services?

Referral

Why did you select Starport Managed Services over others?

Referred to me

How many teammates from Starport Managed Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Manage all aspects of IT infrastructure and cloud environments

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Service response intervals and system downtime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was ontime and within scope

What was your primary form of communication with Starport Managed Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed by their hands-on approach.

Are there any areas for improvement or something Starport Managed Services could have done differently?

RATINGS

5.0

Showing 1-5 of 5 Reviews

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Learn More

Verified Client Reviews: 5

Overall Review Rating: 4.9

Source: Clutch

Last Updated: September 26, 2025

Business Entity

Business Entity Name	Starport Managed Services Inc.
Source	OrgBook BC
Jurisdiction of Formation	Canada
Date of Formation	April 19, 2021
Status	Active
Last Updated	January 31, 2025
ID	BC1300818

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	February 5, 2025

Learn More About The Clutch Verification Process

Locations (3)

65 Overlea Boulevard Toronto, Canada M4H 1P1

21 - 30

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Wayne Safety Inc

(1)

Jelica Greenwood

Starport Managed Services

IT Managed Services

3 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Starport Managed Services Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Proven Reliability and Responsiveness

Collaborative and Open Communication

Smooth Transition and Migration Services

Room for Improvement in Third-Party Management

Effective IT Infrastructure Management

High Client Satisfaction and Long-Term Partnerships

Reviews mentioning:

Starport Managed Services Reviews

IT Services, Consulting & Cybersecurity for Technology Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Managed Services & Cybersecurity for Trailer Leasing Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Managed Services & IT Strategy Consulting for Nonprofit

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for PPE & Safety Equipment Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Cloud Consulting & Managed IT Services for Property Dev Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (3)

Contact

Connect with Starport Managed Services on Social

Connections

Wayne Safety Inc