Spark Sales Online

BACKGROUND

Introduce your business and what you do there.

I'm the managing director of an online cosmetics company in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spark Sales Online?

We needed someone to help us market our products on e-commerce platforms, such as Amazon and eBay.

SOLUTION

What was the scope of their involvement?

Sparks Sales Online is our primary marketing partner, helping us market and promote our products and company through Amazon and eBay.

They also run marketing campaigns and keep track of the latest marketing trends to execute the correct promotional actions.

What is the team composition?

We work with 2–3 people from their team, including the company's director.

How did you come to work with Spark Sales Online?

They were recommended to us by another company.

How much have you invested with them?

We've spent around £10,000 (approximately $11,300 USD).

What is the status of this engagement?

Our partnership started in August 2019, and it's still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're happy with our partnership so far, as they've enabled us to sell on eBay and Amazon and improve our revenue generation.

We don't even need to do much on our end. We just provided them with the standard information about our business, and they took care of the rest.

How did Spark Sales Online perform from a project management standpoint?

They perform well from a project management standpoint, as they've never missed a deadline and typically communicate through phone, Messenger, Telegram, Zoom, and email.

What did you find most impressive about them?

We're impressed with their professionalism and how they're able to implement all the details to make sure all our targets are achieved on time.

We also like their cost-effective solutions.

Are there any areas they could improve?

There's nothing they need to improve on.

Any advice for potential customers?

I would recommend these guys to anyone who wants to sell their products on eBay, Amazon, or any other online market platform.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Alvio.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spark Sales Online?

We brought on Spark Sales Online for software development.

SOLUTION

What was the scope of their involvement?

At first, we brought on Spark Sales Online to complete an API integration for stock management. However, once I learned they offered other services, I had Spark Sales Online manage my online storefronts on eBay and Amazon. They’ve optimized my listings and completed services related to being my e-commerce consultants.

Spark Sales Online uses Shopify for all their services, although they’ve also used Magento for other projects. We’re using Shopify now because it's user-friendly, and there are more uses for it across platforms. 

What is the team composition?

I have direct contact with management. 

How much have you invested with them?

We’ve invested around £50,000 (approximately $57,000 USD). 

What is the status of this engagement?

We started working with Spark Sales Online in February 2015, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

By utilizing Spark Sales Online’s services, I’ve been able to save money by not hiring an in-house team. At this point, Spark Sales Online is covering 30%–40% of my work — I see them as an extension of my team.

How did Spark Sales Online perform from a project management standpoint?

Their team is great at meeting my deadlines. Often, they’ll complete tasks before our requested deadline. We communicate primarily through email, but depending on the project, we’ll also have Zoom meetings. I also have direct contact with their team and management through WhatsApp, which is the fastest way for me to contact them. 

What did you find most impressive about them?

Spark Sales Online is very flexible. They offer a variety of services and adapt well to new projects. For example, if I need a software developer for a task and they don’t have the knowledge right away, they’ll learn whatever they need to execute the project. 

They save me a lot of time and hassle because I no longer have to find resources in the marketplace to complete projects; I just have to contact Spark Sales Online. They work hard to meet my expectations and demands. 

Are there any areas they could improve?

They don’t really have any room for improvement — they’re focused on continuous improvement, which amazes me. 

BACKGROUND

Introduce your business and what you do there.

I’m the managing director for a healthcare-focused e-commerce agency. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spark Sales Online?

We hired Spark Sales for additional support for certain work areas.

SOLUTION

What was the scope of their involvement?

Spark Sales provides us with e-commerce support, developing our brands and stores. They help us with design work, listing optimizations, and development. As an agency, we outsource our work to them wherever possible. Moreover, the team helps us with various ad support. 

Our standard process for listing optimizations starts with us describing to them what we want to do. From there, they work on optimizing SKUs — we usually give them around 50 SKUs to optimize. Their resources handle keyword optimization, image editing, and other tasks. 

Other things we’ve done with Spark Sales include branding content, such as videos and brand stores. We give them a project brief, and they give us wireframes. We talk back and forth about design upgrades, and then they implement the design in our store. 

Further, we’ve done ad hoc tests related to e-commerce with Spark Sales. Sometimes, we get listing or seller audits. The team scrapes information for us and develops listing feedback for our clients

What is the team composition?

We work with four people, including Ross (Managing Director). Other team members include UI/UX designers, engineers, and a content manager. One person helps us with video production tasks. 

How did you come to work with Spark Sales Online?

I was referred to Spark Sales during a software-related project. They provided support for an inventory management solution, and I decided to engage them continuously through that relationship. On top of that, I trusted them and liked the quality of their work during the first engagement.

How much have you invested with them?

We invested around $25,000.

What is the status of this engagement?

We started working together in January 2018, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our end clients judge the quality of our work. They thoroughly review our deliverables, and our team then provides feedback to Spark Sales. They process the feedback from there. Overall, they deliver great work. 

How did Spark Sales Online perform from a project management standpoint?

Spark Sales’ project management has been fantastic. I’ve always worked with them remotely, but there’s always trust between our teams. I’ve never had to chase them to do any work. If they’re away, they’ll send an email telling us when they’ll come back. We typically communicate via emails and video calls. On top of that, they send us reports on what they’ve done. 

What did you find most impressive about them?

Their work quality, timely delivery, and affordability are impressive. 

Are there any areas they could improve?

They can offer more services. Ross is open about what they can and can’t do and never takes on work they can’t do. To be fair, they’re expanding their services; the team plans to provide more marketing services. We'll use their services further as soon as they do that. 

Do you have any advice for potential customers? 

Give Spark Sales a thorough brief. If you only give them a basic outline, they’ll do what they think is right. That’s fine because they’re creative, but if you know what you want, clearly emphasize it. 

Moreover, don’t just use emails or messages to communicate. Take whatever is required to communicate your message — jump on a Zoom call and utilize that to do the hard work early. From there, you can leave them to do the heavy lifting.

BACKGROUND

Please describe your company and your position there.

I am a Director of a online retail shop

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spark Sales Online, and what were your goals?

We hired Spark Sales Online to automate our new eCommerce business and outsourced all functions including website building and all integrations.

SOLUTION

How did you select this vendor and what were the deciding factors?

Spark Sales Online was recommended to us by their partner called Linnworks

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The whole business online presence was done and implemented by Spark Sales Online, Ross was very proactive to liaise with us every day and it was actioned seamlessly.

How many people from the vendor's team worked with you, and what were their positions?

5 people were involved

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our online sales picked up as soon as we went live and we can only see upward trend

Describe their project management style, including communication tools and timeliness.

Very proactive team and timely completion was simply a surprise for us.

What did you find most impressive or unique about this company?

They are experts in what they do.

Are there any areas for improvement or something they could have done differently?

The main thing here is project scope must be detailed and each point was ticked off