South Street & Co.

BACKGROUND

Please describe your company and your position there.

I am the founder of a digital marketing company "Carolina SEO" in Charlotte North Carolina. At Carolina SEO we build amazing websites at reasonable prices for increased leads & revenue.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire South Street & Co.?

We hired South Street Marketing Company to aid our agency in revenue and growth. South Street has a digital presence of many admirations. We saw their company as an icon of where we wanted to eventually be positioned in the digital space.

SOLUTION

How did you select this firm and what were the deciding factors?

What attracted us to South Street Marketing Company is their digital presence. The content they published across all platforms as a company was very consistent and professional. They also held and continue to hold a very strong SEO presence. Their social media accounts are a positive reflection of how they do business - high quality, precise, professional, and consistent.

Describe the project in detail and walk through their service package.

South Street Marketing Company provides us monthly business and coaching services. South Street has assisted us in many ways including setting financial goals, setting up automations, client retention, process management, email marketings, reporting, etc. Kaitlyn has been absolutely stellar in helping us appropriately value and price our services. She has also assisted with everything from contract agreements to marketings tips & tricks.

How many resources from the vendor's team worked with you, and what were their positions?

Kaitlyn was our primary point of contact. We also work with their account strategist Lyndsey on several occasions.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Since working with South Street Marketing, we've been able to grow 47% in revenue vs last year. Looking forward to another successful year of growth.

How effective was the workflow between your team and theirs?

Kaitlyn and I check in at least once monthly via zoom. We also converse often via email in the interim.

What did you find most impressive or unique about this company?

Their attention to detail and organizational skills are what we find most impressive about South Street. I'm convinced she's a robot, but have yet to be able to prove it.

Are there any areas for improvement or something they could have done differently?

Nothing to improve on. Absolutely stellar company.

BACKGROUND

Please describe your company and your position there.

We supply our end users with the needed widgets to get their projects finished

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire South Street & Co., and what were your goals?

One of our clients was in need of a very unique social media / digital marketing strategy and the team at South Street came through with the perfect solution. Very professional team that are always hands on and follow through with regular updates.

SOLUTION

How did you select South Street & Co. and what were the deciding factors?

We selected South Street from a very long list of competitors and found that the team actually listened to our needs and requirements instead of giving us lip service. They treated us like a unique flower.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

They first went over the action plan and then executed it. Every step of the process included fluid communication and updates from the team.

How many resources from the South Street & Co. team worked with you, and what were their positions?

We worked with the owner and an account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our sales are up dramatically and so is customer retention.

How effective was the workflow between your team and theirs?

The flow process was seamless - we felt like they were part of our team.

What did you find most impressive or unique about this company?

They took the time to listen and treated our needs like their own. They provided a unique solution instead of just a patch.

Are there any areas for improvement or something they could have done differently?

None that I can speak to.

BACKGROUND

Please describe your company and your position there.

I worked for a fuel delivery company and was in charge of customer relations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire South Street & Co., and what were your goals?

We hired South Street & Co. to handle and maintain our local online presence through SEO, social media, social media ads and Google My Business.

SOLUTION

How did you select this vendor and what were the deciding factors?

They came highly recommended.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Before we started with them we contracted another company to bring us leads online. We weren’t getting the results needed so we transition to South Street & Co. They made sure we removed our multiple listings online, maintained our Facebook and ads and helped us come up in searches when someone typed in a phrase related to our business.

How many resources from the vendor's team worked with you, and what were their positions?

3-4, Account Management, content people and the owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to see a great increase from the leads online. Before, the salespeople had to go out and get the leads. After their help, we noticed more form fills online and phone calls increasing from people who had never contacted us before.

How effective was the workflow between your team and theirs?

We let them take over our marketing, they sent us a monthly report and reached out to us to ensure we didn’t have any questions.

What did you find most impressive or unique about this company?

They took care of it all and we didn’t have to do anything. They were very helpful. If we needed something, they did it or changed it almost immediately.

Are there any areas for improvement or something they could have done differently?

I appreciated them checking in to see if we needed anything but I can also reach out to them if we needed anything.

BACKGROUND

Please describe your company and your position there.

I am a partner at a law firm that represents people trying to obtain their Social Security Disability benefits.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire South Street & Co., and what were your goals?

We hired them to provide full-scale SEO services to improve our rankings and increase traffic to our website.

SOLUTION

How did you select South Street & Co. and what were the deciding factors?

South Street & Co. came highly recommended to us by another law firm.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They re-designed our entire website and have greatly increased traffic to our site. Their team writes monthly blog posts that are geared toward our potential clients.

How many people from the South Street & Co. team worked with you, and what were their positions?

We work with the owner and an account strategist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The traffic to our website has grown considerably and we have obtained many new clients thanks to their work.

Describe their project management style, including communication tools and timeliness.

We receive monthly reports and they are always available to us if something arises.

What did you find most impressive or unique about this company?

South Street & Co. is dedicated to providing excellent service to their clients.

Are there any areas for improvement or something they could have done differently?

N/A