Solver

BACKGROUND

Please describe your company and position.

I am the CEO of Unitix

Describe what your company does in a single sentence.

Unitix - is an Amazon PPC advertising agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Solver Lawyers LLC to accomplish?

Our Amazon Standard Identification Number (ASIN) was deactivated on Amazon.com due to an erroneous intellectual property report. It was a patent infringement report. However, our company realized that this complaint was filed in error, but we needed legal support for the appeal process and a detailed research of the complainant's patent. Therefore, our company contacted Solver Lawyers LLC to assist us in the appeal process.

SOLUTION

How did you find Solver Lawyers LLC?

• Online Search
• Referral

Why did you select Solver Lawyers LLC over others?

• High ratings
• Good value for cost

How many teammates from Solver Lawyers LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Solver Lawyers LLC was obligated to conduct detailed research on the complainant's patent.
2. Solver Lawyers LLC was obligated to prepare an appeal, which includes modern legal practice for resolving patent disputes out of court. 
3. Solver Lawyers LLC was obligated to assist us in reactivating our ASIN on the Amazon.com marketplace. It was the critical and main goal of our cooperation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ASIN reactivation on the Amazon.com marketplace was the critial and final goal, as its deactivation was illegal.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Solver Lawyers LLC conducted detailed research on the complainant's patent within two days, the fastest and most responsible approach to the case. Our company discussed with Solver Lawyers LLC the critical nuances on which our appeal would be based. 

After that, lawyers from this company drafted an appeal and assisted us collect supporting documentation within a few days. A week later, our ASIN was reactivated on Amazon.com, an extremely fast result.

What was your primary form of communication with Solver Lawyers LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

Solver Lawyers LLC has perfect legal experience and knowledge base combined with efficiency. This company was unwilling to take the time to provide us with costly advices. They just completed our project in a week without extra words and additional funds spent on our part. The project was completed quickly and accurately. It is a unique feature for any company in the legal field.

Are there any areas for improvement or something Solver Lawyers LLC could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of WINTERAGROUP LLC

Describe what your company does in a single sentence.

A windows manufacturer selling on Amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Solver Lawyers LLC to accomplish?

Making sure Amazon finds my lost shipment and registers it with FBA

SOLUTION

How did you find Solver Lawyers LLC?

Online Search, Referral

Why did you select Solver Lawyers LLC over others?

High ratings, Good value for cost

What was the size of Solver Lawyers LLC’s team?

2-5 Employees

What was your primary form of communication with Solver Lawyers LLC?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

They did everything to get my cargo back. They were writing to Amazon and UPS more than a dozen of times, contacted third-party consumers rights protection organizations and even got to Amazon Legal Team! The latest option actually worked and I got my cargo back, when all the hopes were gone. And despite the time it took, they were really persistent and refused to give up until the end.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The lost cargo was found and registered with Amazon FBA. That’s the exact result I hoped for from the very start.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were fast with resolutions to our problems and consistently polite. The guys even cheered me up and made me continue fighting for this case when my hopes were gone!

What did you find most impressive or unique about this company?

The expertise and perseverance were on top. Customer service is also really good.

Are there any areas for improvement or something Solver Lawyers LLC could have done differently?

There was nothing they needed to improve on.

BACKGROUND

Please describe your company and position.

I am the CEO of a healthcare e-commerce company

Describe what your company does in a single sentence.

Selling on Amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Solver Lawyers LLC to accomplish?

• I hired Solver Lawyers LLC to appeal Amazon's incorrect decision regarding the deactivation of my seller account due to association with another account, of which I was not the owner.

SOLUTION

How did you find Solver Lawyers LLC?

• Online Search
• Referral

Why did you select Solver Lawyers LLC over others?

• High ratings
• Good value for cost

How many teammates from Solver Lawyers LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Solver Lawyers LLC assisted me collect the necessary documentation to support my claims of the erroneous deactivation of my seller account. Afterward, they prepared a high-quality appeal, detailing the unjust decision of Amazon and the violation of the Amazon Services Business Solutions Agreement, according to my requirements. My seller account was reactivated in a relatively short period.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reactivating my seller account through an appeal, not by admitting guilt

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Within the first two days, Solver provided me with consultation on the correct appeal strategy. After that, during the remaining 3 business days, I collected the necessary documentation. The appeal was drafted within two days. Solver Lawyers LLC provided highly detailed responses to the questions I asked.

What was your primary form of communication with Solver Lawyers LLC?

• Email or Messaging App

What did you find most impressive or unique about this company?

I was surprised by the provider's approach to the client. All my requirements that were supposed to be mentioned in the appeal were properly detailed.

Are there any areas for improvement or something {provider_name} could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Owner of an ecommerce company

Describe what your company does in a single sentence.

Selling on Amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Solver Lawyers LLC to accomplish?

To pass verification on Amazon seller account

SOLUTION

How did you find Solver Lawyers LLC?

• Online Search
• Referral

Why did you select Solver Lawyers LLC over others?

• High ratings
• Good value for cost

How many teammates from Solver Lawyers LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In connection with the new law in the United States, Amazon requested verification of all information in the account. Lawyers helped me to properly draw up and submit documents, accompanied me at every stage.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My seller account on Amazon was successfully verified.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. The service was delivered in a timely manner.

What was your primary form of communication with Solver Lawyers LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

Easy and fast communication with the team during the process.

Are there any areas for improvement or something Solver Lawyers LLC could have done differently?

There was nothing they needed to improve on.

BACKGROUND

Please describe your company and position.

I am the CEO of Solidco, LLC

Describe what your company does in a single sentence.

Selling on Amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Solver Lawyers LLC to accomplish?

• Listing reactivation

SOLUTION

How did you find Solver Lawyers LLC?

• Online Search
• Referral

Why did you select Solver Lawyers LLC over others?

• High ratings
• Good value for cost

How many teammates from Solver Lawyers LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Amazon misidentified my product as a dietary supplement and suspended the listing. Due to this misidentification, my listing was removed from my account, and sales were temporarily stopped. I spent a lot of money every day.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My listing has been reactivated, and I can sell my product again and make a profit.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I was pleased with the speed of responses from their employees. The client manager processed my incoming application on time and quickly transferred the case to a lawyer's work. The lawyer contacted me the same day and provided a plan of action and deadlines for appeals.

What was your primary form of communication with Solver Lawyers LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

I was pleased with the price of the service in conjunction with its quality.

Are there any areas for improvement or something Solver Lawyers LLC could have done differently?

No, they did a great job for us

BACKGROUND

Please describe your company and position.

I am the Director of Potreba OU

Describe what your company does in a single sentence.

e-commerce amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Solver Lawyers LLC to accomplish?

The disbursement function of my seller account was not working after the account verification suspension.

SOLUTION

How did you find Solver Lawyers LLC?

• Online Search
• Other

Why did you select Solver Lawyers LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost

What was the size of Solver Lawyers LLC’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Solver team correctly identified the problem and its possible causes. Many calls were made to Amazon while we were solving the problem, and professional communication with support was carried out. The lawyers of the team also compiled competent cases in support of Amazon. 

Together, all the actions gave the result in the form of a solution to my problem. Now my account functions without problems, and the disbursement from the account is also made regularly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The withdrawal function from my account has been resumed. I received a notification from Amazon that the problem was successfully solved. I can disburse the funds from the account without any problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team responded to my questions promptly. My question was kept under control all the time. All necessary appeals and calls were made regularly. The work was completed on time.

What was your primary form of communication with Solver Lawyers LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

The most unique is an approach to client issues and communication with the client. My questions were answered very quickly and correctly. I like that the team does not have hourly pay but a fixed one, which includes unlimited proactive actions.

Are there any areas for improvement or something Solver Lawyers LLC could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the Director of Brand Management of RPGECOM

Describe what your company does in a single sentence.

Selling on a major e-commerce platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Solver Lawyers LLC to accomplish?

• Account reactivation

SOLUTION

How did you find Solver Lawyers LLC?

• Online Search
• Referral

Why did you select Solver Lawyers LLC over others?

• High ratings
• Good value for cost

What was the size of Solver Lawyers LLC’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I faced a related account suspension on my account on a major e-commerce platform. I liked that the team manager spoke with me about all the details and nuances of my case from the beginning. We figured out the approximate relations between my account and another account, and the manager indicated the chance of my account being reactivated.

After the lawyer took over the case, calls were made to the e-commerce platform, and several appeals were sent to them and third-party human rights organizations. The lawyer constantly kept the issue under control and monitored the status of our submissions every day. Ultimately, it took about a week for my account to be reactivated from when the first submission was sent. The quick result and legal expertise of this team impressed me.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My account has been reactivated. The related account suspension has been proven wrong. Funds from the account were also successfully disbursed. No other problems arose after the account reactivation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team and the lawyer who handled the case promptly answered all my questions. All communication was fast. Each submission was made on time.

What was your primary form of communication with Solver Lawyers LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

I didn't have to do anything on my own, I provided the information I requested at the initial stages of cooperation with the team. Then all communication with the e-commerce platform was carried out by my lawyer. In addition, the Solver team does not request access to my account. I can be sure that my account is only under my control and completely safe.

Also, I always know what will be sent from my account, and what kind of appeal or plan of action. According to the team's work conditions, they give me instructions on where to upload each file and send it directly, so I can always be sure of the quality of the sent document also.

Are there any areas for improvement or something Solver Lawyers LLC could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of Andego

Describe what your company does in a single sentence.

Selling on Amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Solver Lawyers LLC to accomplish?

• To reactivate illegally deactivated account on Amazon

SOLUTION

How did you find Solver Lawyers LLC?

Online Search, Referral

Why did you select Solver Lawyers LLC over others?

High ratings, Good value for cost

What was the size of Solver Lawyers LLC’s team?

2-5 Employees

What was your primary form of communication with Solver Lawyers LLC?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Solver Lawyers LLC provided me with the correct strategy to reactivate my account, assisted in collecting the necessary documentation, and prepared an appeal. After that, my account was reactivated!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Account reactivation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Solver Lawyers LLC provided me with services on time and correctly described our next steps.

What did you find most impressive or unique about this company?

We were impressed with the quality of their work. The work was completed in the shortest possible time with the desired result.

Are there any areas for improvement or something {provider_name} could have done differently?

No