SOLTECH

BACKGROUND

Please describe your company and position.

I am the VP of Strategic Management of Seed Company

Describe what your company does in a single sentence.

Facilitate Bible Translation around the World.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SOLTECH to accomplish?

• Increase Velocity of current team
• Identify talent for long term hire

SOLUTION

How did you find SOLTECH?

Online Search

Why did you select SOLTECH over others?

• High ratings
• Great culture fit

How many teammates from SOLTECH were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assist our in-house Software Development Team in building and scaling several i software applications and integrations.n-house

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased production output from the Software Development team
• feature releases and continued build-out of the software.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We did not utilize their project management team but rather contracted Senior Developers and UI/UX designers to integrate into our team. However each of the team members brought in has

1. fit our technical needs,
2. fit our culture and style of working and
3. increased both the technical competencies and velocity of the existing team.

What was your primary form of communication with SOLTECH?

Virtual Meeting

What did you find most impressive or unique about this company?

The stand out most impressive thing about SOLTECH is that they listened and learned. They took the time to understand what our needs were as an organization and then worked to determine how they could assist with that.

They were not trying to "sell" us a pre-determined package or service that aligned with them but strove to meet our needs. Throughout the whole process, they've continually communicated, asked questions, and made adjustments. SOLTECH's service is extremely impressive!

Are there any areas for improvement or something SOLTECH could have done differently?

Honestly, there is nothing I can think of at this time. Each time any issue came up it was quickly addressed and resolved.

BACKGROUND

Please describe your company and position.

I am the SVP of Human Resources of OneTen

Describe what your company does in a single sentence.

OneTen’s mission is to hire, promote and advance one million Black individuals who do not have a four-year degree into family-sustaining careers over the next ten years. We take a skills-first approach, focusing on competencies, in an aim to close the opportunity gap and ignite potential for generations to come.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SOLTECH to accomplish?

• Hire a three critical IT roles
• Fill the positions as quickly as possible
• Identify candidates that align with our company culture and mission

SOLUTION

How did you find SOLTECH?

Worked with them previously in another role

Why did you select SOLTECH over others?

• Close to my geographic location
• Great culture fit
• Company values aligned
• Great experience from working together previously

How many teammates from SOLTECH were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We need to hire three positions for our internal IT department. Director of Information Technology, Managing Director of UX/UI and Technology Quality Manager

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time to fill and quality of hire

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very communicative and delivered strong candidates quickly. They were also very open to feedback.

What was your primary form of communication with SOLTECH?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I love how personable everyone is; makes my job so much easier and they really work to build trust.

Are there any areas for improvement or something SOLTECH could have done differently?

No; everything was above and beyond expectations.

BACKGROUND

Introduce your business and what you do there.

I’m the international project manager for Mercy Ships.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOLTECH?

We were having challenges in finding the right biomedical technicians. Part of our job requirements includes that each candidate must have previous biomedical experience within a hospital and is willing to travel.

SOLUTION

What was the scope of their involvement?

SOLTECH handles our IT staffing needs. They’ve helped us identify and screen potential candidates, coordinate interview processes, and facilitate all the initial employment paperwork. They’re also in charge of the initial onboarding process.

What is the team composition?

We work with three people from their team.

How did you come to work with SOLTECH?

We searched on the internet for companies that could help us with our staffing problems. SOLTECH was one of the names that came up, so we reached out to them via their contact page.

How much have you invested with them?

We’ve spent about $60,000 so far.

What is the status of this engagement?

We started working with them in June 2022, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve hired two resources, and they’ve been a great fit for our organization. Overall, SOLTECH has done a good job of identifying qualified individuals quickly.

How did SOLTECH perform from a project management standpoint?

Their project management style is great. They’ve done exactly what they said they were going to do. Also, their communication skills have been excellent, and no unanticipated issues have come up. We interact through phone and email.

What did you find most impressive about them?

Their responsiveness is impressive.

Are there any areas they could improve on?

I can’t think of anything. We’re extremely happy with their services.

Do you have any advice for potential customers?

Just be open and honest about your needs. SOLTECH will do the best they can to meet your needs.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Easy Vote Solutions, a company that provides software solutions to the elections industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOLTECH?

We were looking to supplement our existing development team.

SOLUTION

What was the scope of their involvement?

SOLTECH works closely with our team to discover requirements, create wireframes, and walk through the development process. In each step, they provide us with updates through documents and demos of the apps, and essentially bring in expertise that we don’t currently have in-house.

They’ve released software for both iOS and Android, but I’m not sure about the technology they utilize to build our products.

What is the team composition?

We mainly work with a solutions architect, a couple of UI designers, a project manager, and developers. We also interface with the CTO

How did you come to work with SOLTECH?

Our former CTO had a previous relationship with SOLTECH and after meeting with them, we decided to move forward with them on this project.

What is the status of this engagement?

Our ongoing partnership started in March 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I can’t provide any customer satisfaction metrics at the moment but internally speaking, the staff is thrilled with the new product, and we think that our customer base is going to be very accepting of it.

How did SOLTECH perform from a project management standpoint?

They perform well from a project management perspective. We get update reports every Friday, which contain everything they’ve done on the project. They would also hold product demos every week to show us the features and functionalities they’ve implemented.

In addition, the communication between us is very proactive and thorough.

What did you find most impressive about them?

We’re impressed with their professionalism, development expertise, level of customer service, and transparency.

Are there any areas they could improve?

I don’t have any constructive feedback on them at this time, as we’ve had a positive experience working with them so far.

Do you have any advice for potential customers?

I would advise you to be consistently communicative and have one person from your staff dedicated to driving the project with their team.

BACKGROUND

Introduce your business and what you do there.

I’m a director at a company that provides application-type software for use on the Internet.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOLTECH?

We hired them to provide coding for software requirements that we had defined.

SOLUTION

What was the scope of their involvement?

SOLTECH provides us with custom software development. They’re working on software that provides secure and unhackable storage space in the cloud. I give them the requirements for what I want to do, and they put a package together, including design and coding. 

When they finish an iteration, their QC department goes through their work and sends it to us. We then put the package in a user acceptance test environment and report our findings. From there, they have one last cycle of correction for each iteration. 

What is the team composition?

We work with a director and a project manager. 

How did you come to work with SOLTECH?

We found them through research. After interviewing several companies, we ended up choosing SOLTECH.

How much have you invested with them?

So far, we’ve spent $400,000. 

What is the status of this engagement?

We started working together in May 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve designed an acceptance test that we’ll use to measure SOLTECH’s success when they complete the project. 

How did SOLTECH perform from a project management standpoint?

They deliver a little bit ahead of time. Although we set up budget expectations, sometimes we require changes, and those expectations shift. We usually communicate through email and phone calls. 

What did you find most impressive about them?

We appreciate that all of SOLTECH’s team is onshore. Moreover, they have an excellent work ethic and are very knowledgeable in their field. 

Are there any areas they could improve?

I can’t think of anything they need to improve. 

Do you have any advice for potential customers?

I would recommend that you start with a very detailed list of requirements.

BACKGROUND

Please describe your company and your position there.

Director of Enterprise Applications for a medium sized manufacturer of residential and commercial water heating products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SOLTECH?

My company experienced a data breach last year resulting in a loss of reporting capability. We reached out to Soltech to provide us with PowerBI developers and a data warehouse architect to recover our reporting capability comprised of over 100 reports and dashboards.

SOLUTION

How did you select SOLTECH and what were the deciding factors?

We have enjoyed a long standing relationship with Soltech. Our relationship is such that Soltech was our first call when IT staff augmentation is needed as well as for permanent personnel. Soltech provides us with talented, capable, enthusiastic team members who onboard quickly and produce great results.

Describe the project in detail and walk through the stages of the project.

Our initial step was to recover the data in the data warehouse. Then we reviewed and prioritized the reporting based on the needs of our business team. The Soltech team then met with the relevant business team members, documented the requirements, built and tested the reports

How many resources from the SOLTECH team worked with you, and what were their positions?

We had six team members from Soltech comprised of 5 developers and one architect.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We planned on recovery of the reporting over 6 months and we were able to accomplish that goal.

How effective was the workflow between your team and theirs?

The workflow between our teams is seamless, and their communication is great.

What did you find most impressive or unique about this company?

Twice during the project, the developers were replaced. Again, this was accomplished with ease and nearly seamless for the project.

Are there any areas for improvement or something they could have done differently?

While this was a difficult experience for the organization, Soltech eased the recovery process and enabled us to pursue other projects while the reporting function was rebuilt.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a startup in the legal writing field.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOLTECH?

We were looking for an organization that could support us in programming and developing an application. Our career field isn’t technological, so we didn’t have the same type of outreach for software development.

SOLUTION

What was the scope of their involvement?

We went through everything with SOLTECH during our initial communications. We discussed all the deliverables in detail and how they could assist us in our different opportunities. Then, they gave us a complete breakdown of all the available options and set up the design. They used Code Locker.

The app is a Microsoft Word add-in; it primarily uses a Python and Ruby on Rails codebase. It integrates with Microsoft Word and allows for certain legal writing features, such as writing specific tables of content, tables authorities creation, legal citation creation, ID storage and association with tables of authorities, customized page numbering for specific court features, intertwined page numbering, and the creation of pleading or case headers.

What is the team composition?

We’ve primarily worked with four people. Ann (Business Development Director) is essentially the client communication outreach coordinator. Scott (Project Lead) is the manager; he oversees the developers. Finally, we have a senior developer and Prince (Software Engineer), who is more of an associate developer.

How did you come to work with SOLTECH?

They were a complete hiring coordinator. They screened individuals for us, provided us with LinkedIn’s relevant experience, and so forth. We met with them to ensure they were a good fit for the project and that we could work with them.

How much have you invested with them?

We’ve spent between $125,000–$150,000.

What is the status of this engagement?

We began our partnership in November 2021, and it’s still ongoing. We’re currently exploring the possibility of either maintaining or hiring the team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SOLTECH has completely developed the MVP. It’s user-ready, so we can list and launch it on the Microsoft App Store, which is the best metric.

How did SOLTECH perform from a project management standpoint?

Project management has been perfect. They allow us to be as involved as we need. For example, we can access the daily sprints or anything else if we want to. However, we don’t need to because Scott takes care of everything so we don’t have to worry about it. Instead, we provide feedback, testing, and overall guidance on the project. We say what we need for the MVP, look at specific features, and detail how we would change them or possibly delay them.

We primarily use Jira for project management. For communication, we mainly use Zoom, emails, and phone calls. We have weekly meetings via Zoom, and we occasionally do more if necessary. Since the feedback is usually a couple of pages, we didn’t establish a Slack channel.

What did you find most impressive about them?

Right off the bat, their ability to take the project from the ground up is outstanding. They were one of the only companies we talked to that could go from initial designs all the way to MVP launch and even do employment placement afterward. We didn’t rely on them just to build something; they could find our own programmers and developers.

Also, one of the biggest compliments I’d give them is that they were absolutely transparent on pricing. They initially gave us the exact range of what it would cost and the breakdown.

Are there any areas they could improve?

No, they’re pretty good at everything.

Do you have any advice for potential customers?

Reach out to them and see what they can do.

BACKGROUND

Please describe your company and your position there.

The non-profit Brain Tumor Network provides free oncology Nurse navigator services to brain cancer patients seeking second opinions, clinical trails and other support services. I am a board member assisting on various operational initiatives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Soltech, and what were your goals?

We contracted SOLTECH to stand up the Salesforce platform for our patient relationship management and workflow processes. Our goal was to create a platform for complete visibility into patient's medical history and easily interact across our unaffiliated network of medical institution resources. SOLTECH also customized a clinical matching protocol leveraging clinical trials.gov for easy navigation within Salesforce.

SOLUTION

How did you select this vendor and what were the deciding factors?

SOLTECH was one of several firm recommended by our Salesforce contact. Their program schedule and cost were competitive and key programmers brought unique familiarity to our use case based on prior experience with other organization.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

SOLTECH worked through a thorough project scoping phase working with nurse navigator to identify requirements, optimize user interfaces, migrate data from a legacy system, integrate third party tools such as Conga and conduct training.

How many people from the vendor's team worked with you, and what were their positions?

We worked with one primary Salesforce platform developer, two software developers for the clinical trial matching algorithm and a project manager. SOLTECH management was engaged and readily available as needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Primary measurable outcome was a timely successful launch of the Salesforce platform.

Describe their project management style, including communication tools and timeliness.

Weekly project status meeting tracked open issues and performance to budget.

What did you find most impressive or unique about this company?

They have excellent Salesforce knowledge with particular familiarity in our industry field. Good knowledge of Salesforce support tool and add-ons. Excellent senior management engagement.

Are there any areas for improvement or something they could have done differently?

Training was somewhat unstructured but given the relatively small size of our user base, placing a lot more effort into refinement probably would not have been productive.

BACKGROUND

Introduce your business and what you do there.

I’m the technology officer of a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOLTECH?

We had a staff shortage due to the COVID-19 pandemic, and we needed help with software development for our company.

SOLUTION

What was the scope of their involvement?

SOLTECH started by doing a business analysis to understand our requirements for our CRM platform. After that, they began to enhance our current system in terms of modernization and other performance issues like stability and availability. In addition, their team is also doing integration and synchronization to our primary proprietary platform that can help our sales staff. Regarding technologies, they’re using Microsoft Stack, SQL, and .NET.

What is the team composition?

We usually work with 3–4 members of their team, including software architects, database administrators, and a couple of developers.

How did you come to work with SOLTECH?

They were already working with us before I joined my current position.

How much have you invested with them?

We’ve spent around $600,000 with them so far.

What is the status of this engagement?

We started working together in January 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been conveying their expertise on their subject matter through their software architecture skills, business analysis, core development, and general deliverables. Their team is also timely in dealing with troubleshooting and other critical development initiatives — they’re vital to fulfilling our business requirements. 

How did SOLTECH perform from a project management standpoint?

They’re excellent in terms of responsiveness, communication, dedication, and high-quality deliverables. In terms of tools, we use online meetings to track progress and keep everyone updated.

What did you find most impressive about them? 

Their level of professional experience, expertise, and self-sufficiency is outstanding.

Are there any areas they could improve?

I don’t think there’s anything they can improve on. 

Any advice for potential customers?

Make sure to have the right stakeholders to engage with them so they can have key information to execute your project successfully.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an online training database that helps educate foster parents and foster kids. Our goal is to make the foster care experience more positive and efficient for the parents, children, and workers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOLTECH?

We hired SOLTECH to help us learn about Learning Management Software (LMS). The current training protocols for foster parents are cumbersome and somewhat outdated, so we needed to use LMS to make it faster, cheaper, and more efficient. I also turned to the team to tailor the software to meet my specific needs.

SOLUTION

What was the scope of their involvement?

I came across an LMS that was affordable, easy to use, and provided good customer service. After I set it up and put in about 220 courses and testing materials, I realized that there were some copyright issues. SOLTECH stepped in to help handle that.

I also needed the team to integrate reporting on the LMS, specifically designed for the type of training that I provide and for the individuals that I’m teaching. We worked together to lay out a design and ended up with three options. SOLTECH went ahead and worked on the one that I chose. They built it out, tested it, and gathered my feedback on it. 

Once everything was finished, the WordPress plug-ins were sent to me along with training videos on how to use them. To this day, I still contact the team for assistance on certain things such as the hosting service. They get involved anytime there’s an issue or walk me through the process if something is easy enough for me to resolve myself. 

What is the team composition?

Ann (Director of Business Development) was the person that I usually contacted. She was there from the beginning. Vicki (Director of Finance) handled billing while Daniel (Software Engineer) and John (Software Engineer) took charge of the plug-in development. 

How did you come to work with SOLTECH?

When I realized that the solution to my problem would be to tailor the LMS, I started looking for the top five agencies within our area who could help me do this. SOLTECH came up in that search and was the only provider that was willing to cater to my one-person operation.

I also saw that SOLTECH had received all kinds of awards, which was reassuring. They sat me down, tried to understand what I needed, and explained what they could do for me and what my options were based on my budget, so I hired them. 

How much have you invested with them?

I’ve spent $6,000–$7,000  for the plug-in. 

What is the status of this engagement?

We started the partnership in February 2021. I still keep in touch with the team and they’re still helping me through some issues that crop up on the LMS.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SOLTECH was very gracious and accommodating. Even though I had a small-scale business, they treated me like I was a Fortune 500 company. They were able to deliver on what I needed even with the limited budget that I had. 

How did SOLTECH perform from a project management standpoint?

We got in touch through email and phone. During the initial stages of the project, we also did Zoom calls. 

What did you find most impressive about them?

Their customer service was impressive and I learned so much from working with them. They were just enjoyable to work with, and the fact that we shared common interests added to that experience.

Are there any areas they could improve?

I can't think of one thing that they could have done differently. The project was challenging but they were helpful and encouraging throughout. 

Do you have any advice for potential customers?

Make sure to get your ideas together especially if you're not tech-savvy and need something built from the ground up. Do the work to have all the information ready around what you need out of your software. SOLTECH is really good at communicating back-and-forth, so engage in that as well. Be open to their suggestions, too, because they’re good at determining workarounds and alternatives.