SoftXPro

BACKGROUND

Please describe your company and position.

I am the CEO of SAFEgroup Automation (SGA)

Describe what your company does in a single sentence.

A growth oriented Operational Executive by day, Board member by night, with over 25 years experience in growing complex multi-disciplinary businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftXPro to accomplish?

• We engaged SoftXPro to design and develop a custom software solution tailored to our internal operations and client service delivery. Our goal was to replace outdated systems with a more scalable and user-friendly platform.

SOLUTION

How did you find SoftXPro?

• Online Search
• Clutch Site

Why did you select SoftXPro over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SoftXPro were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We found SoftXPro through Clutch and were impressed by their portfolio and technical depth. After an initial consultation, they helped us define the product roadmap and delivered end-to-end development from UI/UX design and backend architecture to final deployment. Their team included project managers, developers, QA engineers, and business analysts who ensured each stage was aligned with our expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to SoftXPro solution, we saw a 40% improvement in process efficiency within the first quarter post-launch. User engagement among our internal teams also improved significantly, reducing task errors and manual reporting by over 60%. Their ability to translate complex needs into intuitive software was outstanding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Partnering with SoftXPro was a great decision. Their team delivered a robust and scalable custom software solution that exceeded our expectations. Their technical expertise, coupled with clear communication and attention to detail, makes them a reliable technology partner. We look forward to future collaborations.

What was your primary form of communication with SoftXPro?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their structured approach to the custom software development process and strong communication throughout the project stood out. They were proactive in addressing roadblocks and offered creative alternatives that actually enhanced our original concept. We also appreciated their transparency with timelines and budgeting.

Are there any areas for improvement or something SoftXPro could have done differently?

If anything, increasing their flexibility around integration with some of our legacy tools could’ve made the transition even smoother. However, their team handled the challenge professionally and found appropriate workarounds.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Downtown London

Describe what your company does in a single sentence.

Downtown London is a nonprofit organization dedicated to driving economic development, supporting local businesses, and fostering a vibrant, thriving downtown community in London, Ontario.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftXPro Inc. to accomplish?

• To redesign and modernize our website to better showcase Downtown London’s initiatives, resources, and business community.
• To improve user experience and accessibility, making it easier for residents, visitors, and businesses to find relevant information and engage with our programs.

SOLUTION

How did you find SoftXPro Inc.?

• Online Search
• Clutch Site

Why did you select SoftXPro Inc. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SoftXPro Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftXPro redesigned our Downtown London website to make it more modern, user-friendly, and accessible. They improved the overall look and feel, streamlined navigation, and ensured the site works well on all devices. Key deliverables included a full website redesign, updated branding, mobile responsiveness, and easier access to resources, events, and business information.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website is much easier to navigate, loads faster, and works seamlessly on mobile devices. We’ve received positive feedback from local businesses and community members, and we’ve seen more engagement with our resources and events since launch. Overall, the redesign gave us a stronger digital presence to better serve residents, visitors, and businesses downtown.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SoftXPro managed the project very well. They kept us updated throughout, were responsive to our feedback, and delivered the website on time. Whenever we had questions or changes, they were quick to respond and easy to work with.

What was your primary form of communication with SoftXPro Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how well SoftXPro understood our goals as a nonprofit and translated them into a modern, user-friendly website. They combined technical skill with an appreciation for community impact, which made the process smooth and the results meaningful.

Are there any areas for improvement or something SoftXPro Inc. could have done differently?

Overall, the experience was very positive. If anything, having a bit more proactive guidance on content strategy and best practices for ongoing updates would have made the project even stronger.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of The Gut Stuff

Describe what your company does in a single sentence.

The Gut Stuff empowers everyone to take control of their gut health through accessible education, products, and community support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftXPro Inc. to accomplish?

• To automate key parts of our website's user experience and internal workflows to reduce manual effort and improve efficiency.
• To implement automation that supports personalized customer journeys such as triggered emails, smart content delivery, and streamlined checkout processes.

SOLUTION

How did you find SoftXPro Inc.?

• Online Search
• Clutch Site

Why did you select SoftXPro Inc. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SoftXPro Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftXPro came in after our website redesign to handle the backend development and bring smart automation into the mix. They helped us streamline tasks like customer follow-ups, internal notifications, and syncing our CRM all the stuff that happens behind the scenes but makes a huge difference day to day. Their work made our systems more efficient and freed up our team to focus on growth, not repetitive tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to significantly reduce the amount of manual work our team was doing especially around customer follow-ups and internal processes. The automations SoftXPro built saved time, improved our response speed, and made our systems much more reliable. It also allowed us to scale certain tasks without needing extra hands, which was a big win.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and responsive throughout. SoftXPro kept us in the loop with regular updates and always made space to answer questions or make quick changes. They delivered everything on time, and we felt like they genuinely cared about getting it right not just ticking boxes.

What was your primary form of communication with SoftXPro Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how hands-on and thoughtful they were. They didn’t just plug in generic solutions they really took time to understand our business and built automations that actually made sense for how we work. That level of care and attention to detail was impressive.

Are there any areas for improvement or something SoftXPro Inc. could have done differently?

Overall, we were really happy with the experience. If anything, a slightly more structured kickoff process might have helped align timelines and expectations sooner but it didn’t affect the final outcome. They were flexible and adapted quickly as the project moved forward.

BACKGROUND

Please describe your company and position.

I am the CEO of Glossier

Describe what your company does in a single sentence.

Glossier creates skincare, makeup, bodycare, and fragrance with a “Skin First. Makeup Second™” philosophy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftXPro to accomplish?

• Enhance our digital platform and e-commerce experience.

SOLUTION

How did you find SoftXPro?

Referral

Why did you select SoftXPro over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SoftXPro were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Responsive website, e-commerce integration, UI/UX design, and performance optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Higher traffic, better conversions, improved satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes—on time and responsive.

What was your primary form of communication with SoftXPro?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and quality delivery were impressive.

Are there any areas for improvement or something SoftXPro could have done differently?

More proactive updates.

BACKGROUND

Please describe your company and position.

I am the CEO of Eataly

Describe what your company does in a single sentence.

Eataly is the world’s largest artisanal Italian food and beverage marketplace, combining restaurants, retail, and learning experiences to share authentic “Made in Italy” products worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftXPro to accomplish?

• We engaged SoftXPro to develop AI-driven solutions that could improve efficiency and enhance decision-making across our operations.

SOLUTION

How did you find SoftXPro?

Referral

Why did you select SoftXPro over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SoftXPro were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftXPro handled the design, development, and deployment of AI models, ensuring seamless integration with our existing systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI solution optimized workflows, reduced manual effort, and provided actionable insights that added measurable business value.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent, they delivered on schedule, communicated clearly, and adapted quickly to our feedback.

What was your primary form of communication with SoftXPro?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical expertise, innovative thinking, and ability to translate complex AI concepts into practical business solutions stood out.

Are there any areas for improvement or something SoftXPro could have done differently?

We had a smooth experience overall, and the collaboration met our expectations without major concerns.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of DNA Payments Group

Describe what your company does in a single sentence.

DNA Payments Group provides end-to-end payment solutions, enabling businesses to accept and manage payments seamlessly across all channels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftXPro Inc. to accomplish?

• To develop a secure, responsive corporate website with custom features tailored to our business needs.
• To implement backend integrations and cloud-based infrastructure to support scalability, performance, and long-term growth.

SOLUTION

How did you find SoftXPro Inc.?

• Online Search
• Referral

Why did you select SoftXPro Inc. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SoftXPro Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftXPro developed a responsive, secure website tailored to our business needs, including custom backend integrations and cloud infrastructure setup. Key deliverables included a fully functional website, seamless system integrations, and scalable cloud solutions to support future growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SoftXPro delivered a scalable, user-friendly website that improved our online presence, enhanced system integration, and supported our business growth with reliable cloud infrastructure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SoftXPro demonstrated effective project management by consistently meeting deadlines and keeping us informed throughout. They were responsive to our requests, quickly addressing feedback and adapting to changing requirements to ensure the project stayed on track.

What was your primary form of communication with SoftXPro Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about SoftXPro was their ability to combine technical expertise with clear communication, making complex development tasks feel straightforward. Their proactive approach and commitment to understanding our business goals truly set them apart.

Are there any areas for improvement or something SoftXPro Inc. could have done differently?

Overall, SoftXPro performed very well. IIf I were to suggest one area for improvement, it would be providing more frequent updates during the development phase to keep all stakeholders better informed. Otherwise, their responsiveness and quality were excellent.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer (COO) of Neuxpower

Describe what your company does in a single sentence.

We build smart, simple software and systems that help solo business owners scale without being stuck in day-to-day operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftXPro Inc. to accomplish?

• We needed a clean, fast, and modern website that would better reflect our brand and clearly communicate our offering to solo business owners.
• We also wanted to simplify our site structure to improve user experience and make updates easier for our internal team.

SOLUTION

How did you find SoftXPro Inc.?

• Referral
• Clutch Site

Why did you select SoftXPro Inc. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SoftXPro Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftXPro handled the end-to-end development of our new website. We provided the designs, and they took care of bringing everything to life from building the front and back end to ensuring the site was fast, responsive, and easy to update. Key deliverables included a fully functional website, CMS setup, mobile responsiveness, and quality assurance before launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website launched smoothly, on time, and without bugs. We saw an immediate improvement in performance, faster load times, and positive feedback from users. It’s also easier for our team to manage content now.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They delivered everything on time and were highly responsive throughout. Any questions or requests we had were addressed quickly and professionally. Communication was clear, and the whole process felt smooth and well-organized,

What was your primary form of communication with SoftXPro Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to understand our vision and execute it precisely. They were proactive, detail-oriented, and genuinely cared about delivering a high-quality product.

Are there any areas for improvement or something SoftXPro Inc. could have done differently?

Honestly, there’s not much to critique. If anything, slightly quicker turnaround on initial design drafts would have been helpful but overall, they delivered strong results.