SoftLoft

BACKGROUND

Please describe your company and position.

 I am the Co-founder of an student job-matching platform.

Describe what your company does in a single sentence.
The company is a mobile web app that connects students with relevant and flexible part-time job opportunities during their studies through partnerships with companies across various sectors

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftLoft to accomplish?

• modernize our existing Magento based platform to meet the evolving expectations of a tech-savvy, mobile-first audience
• The goal wasn’t just about visual design upgrades it was a deep, technical overhaul that had to integrate seamlessly into our existing infrastructure while supporting new user flows and future scalability.

SOLUTION

How did you find SoftLoft?

• Online Search
• Clutch Site

Why did you select SoftLoft over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from SoftLoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftLoft began with a thorough technical audit of our platform to identify all areas affected by the PWA transition. They outlined a clear architectural plan to integrate Magento PWA while preserving essential functions, such as job search, registration flows, and employer dashboards. Their key deliverables included a responsive PWA front end, smooth integration with our back-end systems, and performance optimization for mobile and desktop users. The team also conducted testing throughout to ensure stability during the transition.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Magento PWA upgrade significantly improved our site’s speed and responsiveness. Pages loaded faster, navigation became smoother, and the mobile experience became much more app-like, which was essential for our young, tech-savvy audience. The result was a far more engaging and user-friendly experience. Beyond usability improvements, internal workflows became more efficient, and we saw increased satisfaction from both candidates and employer clients, who appreciated the streamlined interaction with the platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SoftLoft’s project management was reliable and well-structured. They followed an agile approach, which allowed us to stay informed throughout each phase of the development. They were responsive to our needs and questions, and their communication was clear and consistent. Every milestone was delivered on schedule, and any adjustments we needed during implementation were handled professionally and without delay. The collaboration felt seamless and productive.

What was your primary form of communication with SoftLoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was SoftLoft’s technical expertise and strategic approach to solving complex architectural challenges. They didn’t just execute the brief they truly understood the business side of our recruitment platform and aligned the technology accordingly. Their ability to balance performance, functionality, and user experience while integrating PWA technology was highly impressive. They consistently demonstrated foresight and precision, ensuring that every detail of the transformation added long-term value.

Are there any areas for improvement or something SoftLoft could have done differently?

No everything was handled professionally and efficiently. SoftLoft met all expectations and delivered exactly what was needed, without any issues or setbacks.

BACKGROUND

Please describe your company and your position there.

I'm the company's lead QA, mainly developing e-commerce based on platforms like SAP, BigCommerce, SFMC, etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftLoft, and what were your goals?

SoftLoft helped us with providing different levels of QA specialists both manual and automation, that helped our company with challenges across the projects in the development or support phase.

SOLUTION

How did you select this vendor and what were the deciding factors?

We choose SoftLoft because we have a good connection with them and a history of working well in the past.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Creating futures for e-commerce platforms, and quality assurance.

How many people from the vendor's team worked with you, and what were their positions?

So far we worked with three quality assurance specialists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

During the period when SoftLoft helped us we launched successfully a couple of projects.

Describe their project management style, including communication tools and timeliness.

We use Slack, Jira, and Teams for communication. We follow the agile approach to project management.

What did you find most impressive or unique about this company?

All QAs that I worked with from the company are really calm and patient even with challenging clients. They brought great knowledge to the projects.

Are there any areas for improvement or something they could have done differently?

I'm pretty happy with the work that we did.

BACKGROUND

Please describe your company and your position there.

We are Magento/Adobe Partners. We give consultancy, mentorship, development, integration and growth services for merchants. B2C, B2B, D2C and Marketplace.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftLoft, and what were your goals?

Or goal is to grow the company's capacity with good and reliable resources to cover the high demand of our clients

SOLUTION

How did you select this vendor and what were the deciding factors?

Their management and agility in finding fresh candidates and resources are outstanding.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have complex and very customized projects that require highly skilled resources to develop new features and give support to our current client's e-commerce operations.

How many people from the vendor's team worked with you, and what were their positions?

More than 10 people: Project Managers, Front Ends, Back Ends, QAs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The commitment of the team is amazing. And they are part of the family team. These factors made our collaboration to be growing every quarter with more resources.

Describe their project management style, including communication tools and timeliness.

They use our project management tools and methodology

What did you find most impressive or unique about this company?

The company manager's attention. They are all ready to resolve any issue or problem.

Are there any areas for improvement or something they could have done differently?

Sometimes we need to tell them that all is okay. They insist and check all time about the performance of the team. :)

BACKGROUND

Please describe your company and your position there.

We are an online retailer of DIY products

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftLoft, and what were your goals?

We hired them for full redesign and deployment of Magento 2.4

SOLUTION

How did you select this vendor and what were the deciding factors?

We had worked happily with them in the past

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed to scope out Magento, look for extension upgrades, manage the quote and help keep the project on track.

How many people from the vendor's team worked with you, and what were their positions?

we worked with about 5 different people. From the director to wed design to project managers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Very hard to measure, however it was delivered on time and on budget

Describe their project management style, including communication tools and timeliness.

We used JIRA to manage this projetc and it worked seamlessly

What did you find most impressive or unique about this company?

Their willingness to go above and beyond for us was impressive.

Are there any areas for improvement or something they could have done differently?

perfect first time

BACKGROUND

Please describe your company and your position there.

I am the Practice Lead and Director of a Web Development agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftLoft, and what were your goals?

We have a client that had an outdated BigCommerce Enterprise store with an outdated theme. We needed all functionality carried over to a new responsive theme for their store.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have an exisitng relationship in place with SoftLoft, and in discussing the capabilities of their BigCommerce team we were comfortable utilizing their team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting to discuss project scope and expectations with our PM and the SoftLoft team. We provided access to the client's store for the team to research and provide an LOE to us. Once completely comfortable with the requirements, the SoftLoft team onboarded and took charge of the migration.

How many people from the vendor's team worked with you, and what were their positions?

1 BigCommerce Lead developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All of the frontend and mobile issues that the client was experiencing as a result of the outdated theme have been rectified.

Describe their project management style, including communication tools and timeliness.

We had one kickoff call and then communicated as needed through Slask and Jira.

What did you find most impressive or unique about this company?

They took complete control of the development process.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Head of digital

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftLoft, and what were your goals?

E-commerce development Develop website and a number of bespoke extensions

SOLUTION

How did you select SoftLoft and what were the deciding factors?

Price, availability skill

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provide a detail requirements document and scope. Detailed specifications along with photoshop files. They delivered a fully transactional website, with several complex extensions. Bundling Map location Fulfilment Image zoom Shop was multi language Uk ,De. Multi currency.

How many people from the vendor's team worked with you, and what were their positions?

3/4 team with management

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Almost pixel perfect website, foundational components working 100%.

Describe their project management style, including communication tools and timelines.

Very flexible, back than agile was not practices practiced, so this was very waterfall. The team was very flexible and accommodating.

What did you find most impressive or unique about this company?

Commitment, willing to learn, be challenged,

Are there any areas for improvement?

Testing strategy ,devOps and program delivery needs to be Agile.

BACKGROUND

Please describe your company and your position there.

Information Technology / Consulting company with expertise in eCommerce development. I'm a Software Architect.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftLoft?

We need additional resources for on-going development and extend business-as-usual support team.

What were your goals for this project?

The goal for the project is to create an extremely scalable eCommerce platform that allows to launch new stores in few days without extra efforts for creating store-specific customization.

SOLUTION

How did you select this vendor?

Not available / non-disclosable.

Describe the project and the services they provided in detail.

They develop Magento 2 modules/extensions and integrations for the existing eCommerce stores.

What was the team composition?

Team consists of 4 software engineers and 1 project manager with direct access.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Project team is augmented with extra 160 hours a week workforce resources without extra cost for oversight/managing those resources.

How was project management arranged and how effective was it?

Project management is excellent - transparent communications and adaptation for business/project changes.

What did you find most impressive about this company?

Direct access to business team, fast responses on changing business constraints.

Are there any areas for improvement?

Everything was fine.

BACKGROUND

Please describe your company and your position there.

I work for an online store for children and their parents. Our office is located in Kiev, and we sell and deliver our products all over the territory of Ukraine

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftLoft?

We’ve worked together since 2013. SoftLoft has provided web development and technical support for my e-commerce shop for the past five years. 

What were your goals for this project?

We needed the SoftLoft team to develop our platform in accordance with all our requirements.

SOLUTION

How did you select this vendor?

We found SoftLoft by searching online. After we ran some assessments and negotiated a contract, we started our engagement with a small task. SoftLoft conducted this test flawlessly, so we began our partnership.

Can you go into detail about the services they provided and the scope of the project?

SoftLoft was involved in every part of the process. Our solution demanded a wide range of work. The team executed all the necessary tasks including design, modification, and customization. They used SEO techniques to optimize our online store for increased visibility.

What was the team composition?

Their team included one project manager and 2-3 developers depending on the period of time and type of task we were doing.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I’ve been working with SoftLoft for five years, which is an extended period of time for my type of business. In general, SoftLoft has delivered every service we wanted. They completed all the tasks we requested, crafted the design and functionality, and solved problems. The team completed our project within the deadlines we set. Our site displays a high degree of professionalism. 

How was project management arranged and how effective was it?

I’d describe SoftLoft as a team of high-level, flexible, helpful, and professional employees. We discussed every matter down to the slightest detail. Upon examination, we realized everything was completed exactly according to our requirements. SoftLoft’s technical support was always prompt and effective. They also gave us timely feedback on urgent issues.

What did you find most impressive about this company?

SoftLoft provides high caliber service at a competitive price. The team is always available online and ready to problem solve. There’s never been a task SoftLoft could not achieve one way or another during the five years of our partnership.

Are there any areas where they can improve?

I am very satisfied with the work they've done.

BACKGROUND

Please describe your company and your position there.

I’m the founder of a company that builds websites and web shops for customers in the Netherlands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftLoft?

For one of our ventures, we needed to connect a back-office system with an e-commerce solution. Originally, they had used a solution based on WordPress (WP) and a tailor-made WP plug-in. This had to be replaced with a Magento solution without losing any functionality.

SOLUTION

How did you select this vendor?

We’ve already completed another project with SoftLoft. It was quite satisfactory.

Can you go into detail about the services they provided and the scope of the project?

They connected Magento to our back-office system via our API. Furthermore, they took care of the design of the site and the entire shop presentation. They also implemented a payment system and subscription management.

What was the team composition?

We worked with a team of developers and designers. I was usually in contact with their project manager and lead developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It’s too early to say, as the solution was just launched a week ago.

How was project management arranged and how effective was it?

SoftLoft was superb; they delivered one month before our deadline.

What did you find most impressive about this company?

We were impressed with their clear communication and short yet effective meetings.

BACKGROUND

Please describe your company and your position there.

I am a managing partner for a telecom services company. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftLoft?

We hired them to consolidate several different software tools into one unique client interface.

What were your goals for this project?

The current standard softswitch interface we had was inadequate for our business and the services we offer. We needed something with better functionality that would be more user-friendly for our clients. 

SOLUTION

How did you select this vendor?

Our decision was the result of internet research and a personal recommendation. 

Can you go into detail about the services they provided and the scope of the project?

They were responsible for both PHP and frontend development as well as API integration.

What was the team composition?

Their team included one project manager and two developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The system, which we were able to integrate with our complex CRM tool, is now more manageable for us and easier for our clients to control and understand. 

How was project management arranged and how effective was it?

SoftLoft provided the highest level of project management and technical expertise from the very beginning. They handled every aspect of development with care and consideration while permitting me constant contact with the actual developers and project managers. 

What did you find most impressive about this company?

Their responsiveness and overall commitment were impressive. 

Are there any areas where they can improve?

Everything was great. They did a good job.