SOCIAL KNOW HOW

BACKGROUND

Please describe your company and position.

I am an executive at Fairport Montessori Academy

Describe what your company does in a single sentence.

Fairport Montessori Academy is an AMI-recognized Montessori school that guides children from toddler through Elementary years with a focus on independence, academic depth and whole-child development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SOCIAL KNOW HOW to accomplish?

• Launch and grow Fairport Montessori by developing its brand, website and digital presence while driving local awareness, lead generation and student enrollment. As the school matured, it became a well known private education provider while maintaining full enrollment and improving efficiency.

SOLUTION

How did you find SOCIAL KNOW HOW?

Referral

Why did you select SOCIAL KNOW HOW over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SOCIAL KNOW HOW were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involves the strategic development, refinement, and ongoing optimization of Fairport Montessori Academy’s digital presence, with a focus on three key areas: website experience, admissions funnel design, and targeted online advertising.

This includes working collaboratively with Sophie Gagnon to enhance the structure, messaging, and functionality of the school’s website to clearly reflect our AMI Montessori identity, programs, and long-term vision. A central component of this work is the design and implementation of a streamlined, high-converting online admissions form, ensuring that prospective families can move seamlessly from initial interest to inquiry and application.

In parallel, the scope includes the planning and execution of targeted digital advertising campaigns across Instagram and Facebook, aimed at attracting well-aligned families who are actively seeking an authentic Montessori education. This includes audience targeting, campaign messaging, creative direction, and ongoing performance monitoring and optimization.

Key deliverables include:
• Website content refinement and structural optimization
• Development and implementation of an integrated online admissions form
• Strategic alignment of messaging across all digital touchpoints
• Design and execution of Instagram and Facebook advertising campaigns
• Ongoing monitoring and optimization of lead generation performance
• Improved conversion from inquiry to enrollment

The overall objective is to build a clear, intentional, and high-performing digital admissions ecosystem that reflects the values of Fairport Montessori Academy while attracting and converting mission-aligned families.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Generated consistent student inquiries and enrolment, resulting in fully occupied classrooms through targeted Facebook, Instagram and Google advertising focused on local families

Improved recruitment and operational efficiency through workflows, Google Workspace infrastructure and AI driven systems, enabling faster response times and supporting continued growth and expansion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly organized, responsive, and aligned with our timelines and priorities.

They consistently delivered items on time, often anticipating next steps and ensuring that work moved forward without delays. Communication was clear and proactive, with regular check-ins and timely updates that kept the project progressing smoothly.

They were also very responsive to our needs. When adjustments were required — whether related to messaging, structure, or timing — they adapted quickly and thoughtfully, always taking the time to understand the intent behind our requests and ensuring the final outcome reflected our vision.

Overall, their approach felt collaborative, efficient, and solutions-oriented, which made the process both productive and seamless.

What was your primary form of communication with SOCIAL KNOW HOW?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive is their ability to combine strategic thinking with a deep sensitivity to brand identity.

They didn’t simply execute tasks — they took the time to understand who we are as a Montessori school, what we stand for, and how to translate that authentically into a digital experience. That level of alignment is rare.

Their work consistently reflected both clarity and intentionality, ensuring that everything — from the website to the admissions flow to advertising — felt cohesive, purposeful, and true to our philosophy.

What truly set them apart was their ability to balance performance-driven outcomes (lead generation, conversion) with authentic storytelling, something that is especially important in an education setting like ours.

Are there any areas for improvement or something SOCIAL KNOW HOW could have done differently?

Overall, our experience with Social Know How has been very strong, and they delivered with consistency, clarity, and alignment to our vision.

BACKGROUND

Please describe your company and position.

I am the Lawyer / Partner of Avenue Law LLP

Describe what your company does in a single sentence.

Law Firm 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SOCIAL KNOW HOW to accomplish?

• Develop a professional website and digital presence for Avenue Law LLP that clearly communicates their services, builds trust with prospective clients, and supports lead generation through strong messaging and localized targeting.
• Build a consistent and credible digital presence that positions Avenue Law LLP competitively within its local market and supports long-term growth

SOLUTION

How did you find SOCIAL KNOW HOW?

Referral

Why did you select SOCIAL KNOW HOW over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SOCIAL KNOW HOW were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web design, updates to websites

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following launch, Avenue Law LLP saw an estimated 20-30% increase in inbound inquiries and improved overall brand visibility. The new website created a more professional and credible presence, with clearer messaging and structure supporting stronger engagement and conversion from prospective clients.

Improved overall brand credibility and client confidence through a more professional website and clearer messaging

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional, they were able to respond to immediate requests (some even late in the evenings) to deliver items on short notice. 

What was your primary form of communication with SOCIAL KNOW HOW?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

High quality results with exceptional client service, they were a very supportive and efficient team.

Are there any areas for improvement or something SOCIAL KNOW HOW could have done differently?

No recommendations.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and director of a home services company. We offer support and rehabilitation services for individuals with acquired brain injuries, mental health issues, and complex medical needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOCIAL KNOW HOW?

Our primary goal in hiring SOCIAL KNOW HOW was to expand our already established rehabilitation and support services into the digital space after operating successfully for 11 years without a social media presence. We began by sharing educational content relevant to our industry to provide value, build trust, and engage our audience, and then progressed into developing a clear and consistent brand across our platforms. From there, the focus was on increasing visibility, reaching potential clients, families, and referral partners, and maintaining meaningful engagement through informative and supportive content. Overall, the objective was to create a strong online presence that enhances awareness, reinforces our credibility, and connects more people to the services we provide.

SOLUTION

What was the scope of their involvement?

SOCIAL KNOW HOW has led the development of our brand identity across three social channels, ensuring consistency in messaging, visuals, and tone. Ongoing management includes content creation, scheduling, and audience engagement to maintain an active and professional presence. Key deliverables include fully established social media accounts, branded visual assets, a structured content calendar, and consistent educational and promotional posts designed to increase visibility and strengthen our connection with clients, families, and referral partners.Moreover, SOCIAL KNOW HOW’s ongoing work extends beyond content creation and branding to include paid advertising, analytics, and community management. The team develops and manages targeted social media advertising campaigns to further increase our reach and attract potential clients and referral sources. In addition, they provide regular analytics and performance reports, giving us insight into audience growth, engagement, and overall effectiveness of our content and campaigns, which helps guide ongoing strategy. They also handle community management by monitoring our platforms, responding to messages and comments, and fostering engagement in a professional and timely manner, ensuring a positive and responsive presence for our organization online.

What is the team composition?

We work with 2–5 teammates from SOCIAL KNOW HOW.

How did you come to work with SOCIAL KNOW HOW?

We found them through a referral. We chose them over other options because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working together in September 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The measurable outcomes from our work with SOCIAL KNOW HOW show clear progress in building our digital presence from the ground up. We’ve launched fully branded social media accounts that have experienced steady growth in followers, visibility, and engagement, including increased likes, shares, comments, and direct inquiries. Educational content has helped establish trust and credibility, while paid campaigns have expanded our reach and attracted new clients and referral partners. Overall, analytics reflect consistent growth in audience reach, engagement, and service inquiries, demonstrating increased awareness and community connection.We’ve seen strong growth following the introduction of paid advertising campaigns, which have significantly expanded our reach beyond our existing network. In addition, reaching sustained increases in follower growth, engagement, and direct service inquiries marks an important indicator that our digital presence is effectively connecting us with clients, families, and referral partners.

How did SOCIAL KNOW HOW perform from a project management standpoint?

SOCIAL KNOW HOW is extremely organized, very communicative, and always punctual. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

The owner is knowledgeable and has a naturally creative mind for social media platforms, consistently developing fresh and engaging content that resonates with different audiences. They understand how to tailor messaging across platforms such as LinkedIn, Instagram, Facebook, and others, ensuring each post is both visually appealing and strategically effective.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m a partner at Tom’s Dairy Freeze, a food and beverage company. We serve a variety of classic soft-serve ice cream treats, sundaes, milkshakes, and comfort foods like poutine and chicken fingers. We offer a nostalgic dessert and dining experience since 1969.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOCIAL KNOW HOW?

We needed help with social media awareness, increasing viewership, and followers.

SOLUTION

What was the scope of their involvement?

SOCIAL KNOW HOW has created campaigns, posts, and stories for us through the years. They’ve done everything from ideas to pictures and videos. The team also manages our social media accounts.

What is the team composition?

We work with 2–5 teammates from SOCIAL KNOW HOW.

How did you come to work with SOCIAL KNOW HOW?

We found them through a referral. We chose them over other options because they had high ratings, a great culture fit, and good value for the cost.

How much have you invested with them?

The investment is confidential.

What is the status of this engagement?

We started working with them in January 2015, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen increased sales, but it’s difficult to say by how much. We’ve also seen growth in followers, engagement rates, and reach. I believe we’ve seen a 100% increase in those metrics. We wouldn’t have the same presence as we do today without SOCIAL KNOW HOW’s expertise.

How did SOCIAL KNOW HOW perform from a project management standpoint?

They deliver on time. We communicate through in-person and virtual meetings.

What did you find most impressive about them?

Their imagination is impressive.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CTO of Call Force Global, a remote nearshore call center, BPO, and virtual assistant consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOCIAL KNOW HOW?

We needed help with online branding and marketing to increase brand awareness.

SOLUTION

What was the scope of their involvement?

SOCIAL KNOW HOW has first scheduled an assessment and audit phase to review our business and social footprint. The team has meticulously studied our goals and desired outcomes. SOCIAL KNOW HOW has come back with a detailed proposal that outlines the strategy, scope, and timeline to get us the desired results. The team has created a multiplatform campaign along with creatives to help us convey our brand messaging. We’ve targeted major social media platforms, including Facebook, Instagram, and LinkedIn. SOCIAL KNOW HOW’s content creative package has included photos, posts, videos, and graphics.

What is the team composition?

We’ve worked with 2–5 teammates from SOCIAL KNOW HOW.

How did you come to work with SOCIAL KNOW HOW?

We found them through an online search. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, offered good value for the cost, and had company values that aligned with ours.

How much have you invested with them?

We’ve spent around $10,000–$49,999.

What is the status of this engagement?

We started working with them in February 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SOCIAL KNOW HOW has gotten our brand and message out there. The team has grown our social media footprint as a new entity in a way that targets our core demographic. We’ve seen a rise in site visits, clicks, followers, and reach.

How did SOCIAL KNOW HOW perform from a project management standpoint?

SOCIAL KNOW HOW’s project management is highly professional and detail-oriented. The team has delivered slightly ahead of schedule. We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

SOCIAL KNOW HOW knows their landscape in terms of social media marketing. The team understands my needs as a business and has been able to fuse them together into a singularly packaged process.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Tony Carella Speaks. I provide daily reflections on influential quotes from leaders in public life, encouraging thoughtful perspectives on leadership and society.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SOCIAL KNOW HOW to accomplish for your business?

I hired SOCIAL KNOW HOW to strengthen my company by transforming my daily political insights into high-quality content, improving my online visibility through strategic social media marketing, optimizing my digital presence for audience growth, and positioning me as a credible thought leader with a strong, consistent brand.

SOLUTION

What was the scope of their involvement?

SOCIAL KNOW HOW handled the entire content foundation for my project. They planned and produced all of my video content, including the recording, editing, and final production. They also created the branded graphics, wrote the captions, and delivered a steady stream of content each month. They managed the daily posting on Facebook, Instagram, LinkedIn, and YouTube, and took care of the engagement, comments, and targeted advertising to grow the audience. In addition to the content work, they are also creating my website and helping position the project so I can sell copies of my book. They continue to provide strategy, performance reviews, and creative direction to keep everything consistent and aligned with my voice.

What is the team composition?

We work with 2–5 teammates from SOCIAL KNOW HOW.

How did you come to work with SOCIAL KNOW HOW?

They were referred to me. I chose them over other options because they had high ratings, were close to my geographic location, had a great culture fit, and had company values that aligned with mine.

How much have you invested with them?

I’ve spent around $100,000 

What is the status of this engagement?

We started working with them in November 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A major outcome of working with SOCIAL KNOW HOW is that they’ve finally brought this long-planned project to life. They create and publish content for me every single day throughout the year, including the 366 days of this leap year. My visibility and engagement have grown, and people I hadn’t heard from in years have reached out after seeing the content. I also have new people contacting me, which has sparked conversations connected to my more than 20 years in politics. I now have a consistent and professional public presence that allows me to share my reflections with a wider audience. In just the first month alone, my content reached more than 44,000 unique people and generated over 100,000 impressions, along with strong engagement. My Instagram account has continued to grow throughout the year as the daily content has been published. I’ve consistently seen more profile visits, more followers, and more people discovering my work who had never engaged with me before. The steady increase in views, comments, and new conversations shows that my visibility is expanding in a meaningful and ongoing way.

How did SOCIAL KNOW HOW perform from a project management standpoint?

SOCIAL KNOW HOW’s project management is very strong. They’re organized, consistent, and clear in their communication. They produce all of the videos and creative content and ensure that something is published every single day throughout the year without missing a beat. They handle a large volume of work reliably and always deliver on schedule. I always know what’s happening, and the process from planning to production to posting runs smoothly. We communicate through in-person meetings, email, and messaging apps.

What did you find most impressive or unique about them?

What impresses me most about SOCIAL KNOW HOW is their ability to take a project I’ve been thinking about for more than 10 years and turn it into a functioning daily content platform. The volume and consistency of their work stand out. They produce the videos, the graphics, and the written material, and they make sure something goes out every single day without fail. What’s unique about them is the way they organize and structure my ideas. I have decades of reflections and commentary, and they’ve been able to turn that into a clear, consumable format that stays true to my voice. They’ve created a disciplined system around something that had only existed in notes and personal archives. Their reliability, creative execution, and ability to translate my thoughts into a consistent public presence have made the entire project possible.

Are there any areas they could improve?

There’s nothing they need to improve.

Do you have any advice for potential customers?

Work with them.