snipp

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a small business consultancy. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with snipp?

I needed assistance with web development. 

SOLUTION

What was the scope of their involvement?

snipp designed my website in WordPress from scratch. We discussed the project over the phone before their team designed the site. Once the design was approved, I filled in the content. 

What is the team composition?

I had direct contact with snipp’s designers. 

How did you come to work with snipp?

I found snipp through a Google search. I hired them because their cost to quality of work ratio was excellent. 

What is the status of this engagement?

The partnership was from March–April 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The site isn’t live yet, but the project has been very straightforward. I don’t have anything specific to highlight about the project.

How did snipp perform from a project management standpoint?

snipp managed the project well and completed the project very quickly — the entire project took one week. We typically communicated through email; we had one Google Meet call. We did have some communication issues because we speak different languages, and I had to clarify several things with their team. 

What did you find most impressive about them?

I can’t identify anything specific that impressed me about snipp. 

Are there any areas they could improve?

I can’t think of anything for snipp to improve. 

Do you have any advice for potential customers?

I’d advise customers to clarify the platform snipp uses for the design process before beginning a partnership with them. 

BACKGROUND

Please describe your company and your position there.

I am the owner of the private clinic Quirónmed in Tenerife, we treat and diagnose diabetes in children. We have been working since 1989.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire snipp, and what were your goals?

Our clinic had an old website that we developed in 2008 and barely used it. We took all appointments by phone. Our goal was to develop a modern website that would describe our services and allow patients to make an appointment with one of our doctors online or simply submit a request for a consultation.

SOLUTION

How did you select this vendor and what were the deciding factors?

The snipp team was recommended to us, my assistants contacted them and were pleasantly surprised by the suggestions and solutions that came from them. They gave a very short time frame in which they could create our website. Snipp gave us a deadline of 1 month. To be honest, we thought it would take much longer. So we decided that we would definitely create our website with Snipp.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We left everything entirely in the hands of the developers. In the initial stages, we expressed our wishes about the design and functionality we wanted to see on the site. We do not have IT specialists in the clinic, so it was important to us that snipp took over everything and explained clearly what we needed to know. We supplied content and 2 weeks later we received a website layout (design). We agreed it straight away and snipp continued with the development. The result of this phase was a fully functional website.

How many people from the vendor's team worked with you, and what were their positions?

We communicated with Anastasia - she is the Account Manager and twice we spoke with Vitaly - he runs the studio Snipp.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our patients are very happy - now they can make an appointment and view their doctor's schedule at any time without being on hold for 20 minutes like they used to. We have many active patients and have become very well known in the years we have been in business. Our goal is not to get as many new patients as possible, but to take care of our current patients. The patients love it, that's the most important thing to us.

Describe their project management style, including communication tools and timeliness.

All deadlines were met. The website was fully developed within 1 month. We had 1call via Google Meet, but mostly I asked to write to me via WhatsApp. Project management was great, we went step by step and got a great result.

What did you find most impressive or unique about this company?

They were true professionals in their field, explaining everything in clear language. They also showed us how to change content and everything else ourselves in the future after the website was completed. The website works great and there are no glitches. The design is very nice and everyone likes it.

Are there any areas for improvement or something they could have done differently?

No, it's fine.

BACKGROUND

Please describe your company and your position there.

Flathost is a hosting and cloud leasing company based in Spain. We offer shared hosting services for individuals and brands, and provide capacity for large platforms. My name is Alfonso Ruifernandez and I am the technical director at Flathost.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire snipp, and what were your goals?

Our company has been on the market since 2014, and until recently we worked with large corporate clients in the B2B space. Now we have changed from a company that only works with b2b clients to one that also caters to the masses and attracts a large number of b2c users. For this reason, we needed to redesign our website to make it look appealing and modern. With this in mind, we turned to snipp Studio, who were tasked with developing a modern website that would be understandable and enjoyable to use for a large number of customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose a contractor based on several criteria: Schedule and cost of work, portfolio, project management model, quality and level of understanding of the subject interface design, custom approach instead of templates. During our first call to Google Meet, we studied snipp studio's working scheme, what they pay attention to and what solutions they offer for our task. We were completely satisfied with all the above factors and started working.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The snipp team did a lot of work, both in terms of design, programming and integration with our internal system for selling hosting capacity. The main work steps were: Copywriting and creating the future design concept, gathering information and creating the UX design, system design in Figma and developing clickable UI layouts (mockups) for desktop, mobile and tablet, layout with HTML CSS and JS, integration with our own CMS system using Firebase (js), integration with the payment gateway and internal administration system using php. The snipp team completed all this extensive work in 2 months and delivered everything on time. Right now we still need to integrate the purchase and search for available domain names with global registrars, and I think we will entrust this to the snipp team again.

How many people from the vendor's team worked with you, and what were their positions?

We communicated with five members of the team: Anastasia - Account Manager (was responsible for managing the project and took care of snipp's reporting and communication), Arseny - CTO (helped us define the brief in the first phase and led the dedicated team of developers, set tasks), Vladimir - FrontEnd Developer (was responsible for the layout of the website), Sergey - BackEnd Developer (was responsible for the integration with our services), Vitaly - Art Director (was responsible for the overall design and led the design team).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our marketing department is very pleased with the sales figures, ROI and the number of target conversions. Unfortunately, due to trade secrets and our company policy, I can not give exact numbers, but I can say that all of our goals were met. We are very happy with the end result. Our site has been visited for about 2 weeks now and we have a completely blank bug report - that says a lot. Everything is great.

Describe their project management style, including communication tools and timeliness.

This is definitely one of snipp's strengths. At the end of each work period, we received a comprehensive report on the work done. Snipp worked according to the methodology of SCRUM. We had a clear work plan from phase one. We called Google Meet and discussed the technical points about 5 times. We communicated in English and I would say guys was very good at that too. The management of the project was top notch, as evidenced by the fact that everything was done on time and without a single day's delay.

What did you find most impressive or unique about this company?

This is a great studio that we can trust. Everything they promised us on our first call was completely delivered. They are very deep into interface design and have great programmers. I would also like to note that the cost of the work they offer absolutely reflects the quality they deliver. Most importantly, I want to say that these guys deliver on their promises and deliver everything to the highest standard.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I am a business sales manager at the shoe retailer Sneakers Outlet. We sell collectible shoes from famous designer houses as well as mid-range brands for the mass consumer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire snipp, and what were your goals?

We have been a retailer since 2010 and have only operated offline through our branded boutique in London for the last 9 years. We had a good stream of regular customers. We also had an online store which has become redundant in the last 2 years.

When the pandemic hit, we decided that we needed to go online and attract more new customers across Europe, not just London, to avoid losing our business. We approached snipp studio to develop a fully-fledged online store through which we could sell all our products. Our main goal was to get a working and up-to-date online store.

SOLUTION

How did you select this vendor and what were the deciding factors?

Snipp Studio was recommended to us by our partner who had worked with them before. We outlined our goals to Snipp and they proposed a solution that fully addressed our current needs. We were also completely satisfied with the price of the work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At the first meeting, after discussing exactly what we wanted, the snipp team asked us to submit a list of all our products in a csv spreadsheet (they also told us how to put it together properly). It should be noted that at the very beginning, we had decided to develop our store using WordPress CMS and WooCommerce extension. We were attracted by the fact that we could manage the store ourselves.

While we were creating the table (which took about 2 weeks), snipp was already preparing a design of 18 screens in Figma and sent it to us for approval. We were thrilled and made no changes to the design. Next, snipp started working on the layout in HTML, CSS and JavaScript and inserted the finished layout into Wordpress via php.

Once the store was connected to WordPress, snipp began uploading products and connecting the payment gateway. The store was then fully tested.

How many people from the vendor's team worked with you, and what were their positions?

At the first meeting, I spoke with Vitaly, the co-founder of the company, and talked to him about everything. He was overseeing the entire project and I was in contact with him. I also spoke with Vladimir, the designer, and Alexander - he connected the layout directly to WordPress and was responsible for uploading products and connecting the payment gateway.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Yes, I can. After we launched the online store, our sales increased by about 40%. We now work with customers all over Europe and make about 60 deliveries a week.

We are very happy that we made the right decision and everything went smoothly. At the moment we are managing and promoting the online store ourselves and are seeing increasing sales month on month. We are currently negotiating with suppliers to expand our range.

Describe their project management style, including communication tools and timeliness.

The project management was top notch. They performed multiple tasks in parallel to reduce development time. While the design team was designing the site in Figma, the backend development team was customizing plugins and working on the CMS side. We communicated via email and in 6 Google Meet conversations.

What did you find most impressive or unique about this company?

We really liked the way they worked. As true professionals, they can explain complex processes to the average person in very simple and understandable language. Before we started working on the online store, I had no idea how such projects are created, but I really wanted to control the project and understand what was going on.

And I was impressed with how quickly I was brought up to speed and explained what I was trying to learn using simple examples. Plus, of course, we liked the quality of the work - everything was done right away, nothing had to be redone or rewritten. I can say with a clear conscience that snipp are great professionals and know their job very well.

Are there any areas for improvement or something they could have done differently?

No, everything's fine.

BACKGROUND

Please describe your company and your position there.

We are a creative studio based in New York that focuses on branding and marketing strategies for businesses. We also help startups with packaging and launch. I am the marketing director at Hedgehogz.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire snipp, and what were your goals?

We hired snipp studio to develop our new website to inform about our services and showcase our portfolio. Our goal was to develop a website with a unique design that would catch the eye and stand out from everything else. At our studio, we always create unique corporate designs for brands and wanted our website to be different from all the others as well.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose snipp because of their portfolio and the approach they offered us. We immediately found common ground with the snipp team. It was important for us that the work the guys would do was perfect and done from scratch. We are designers ourselves and know what makes a good design. That's exactly what snipp offered us. We looked at all the reviews and after snipp replied to our email with the brief, we started our collaboration.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

From the beginning, we discussed the concept of future design. We talked about what we really wanted to highlight and what we wanted to focus on. We had the snipp designers dive very deep into our internal processes so that the future design would fully reflect our vision.

Next, snipp developed a prototype of the website in Figma, which we immediately agreed with. Since snipp places a high value on interactivity and animation, part of the prototype was animated in After Effects for clarity. Once the design was fully accepted by us, snipp created the layout of the website on Webflow using a CMS (with a dynamic portfolio section) - now we can easily add new projects to the website.

How many people from the vendor's team worked with you, and what were their positions?

We negotiated with three members of the snipp team

• Vladimir and Sergey - UI designers
• Vitaly - Art director

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very pleased with the end result. Within a month of implementing the project, we received twice as many applications from the website as before. Our clients and all members of our studio are thrilled with the new website design.

Describe their project management style, including communication tools and timeliness.

When we started the project, we set a deadline of three months. And snipp delivered the job in full in two months. We are very happy that we got a high quality result so quickly. We communicated mainly by email in the same email chain and had 3 Google Meet calls.

What did you find most impressive or unique about this company?

Their approach to design is also a big plus. They do not think in templates, but face their own challenges and master them themselves. A creative yet analytical approach to design development is what we were looking for and ultimately got. The snipp designers we have worked with are passionate about what they do and deliver really impressive results.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the marketing director of a real estate agency Planeta-26. I am responsible for the digital direction of the company and public relations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire snipp, and what were your goals?

We have a large portal with a list of properties and a large number of internal pages. Our company needed a clear, one-page website for social media lead generation. We approached snipp studio to design and develop a landing page that would generate leads from potential customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found snipp studio through social media, we liked their portfolio and put in a request with a technical task. We were very happy with the price they offered us - it was lower than any other provider. We also liked the deadlines that the studio stated - they were short and that suited us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At the first meeting, we talked about our company and our current goals. It's worth noting that snipp's project managers had already done research and explored our niche in our region before our first meeting at Google Meets. Next, snipp began developing a prototype in Figma, which we agreed on in 2 meetings (with some minor changes on our part). Once we approved the design, snipp designed the website in Webflow and uploaded it to our domain and hosting. These were the main stages of the collaboration.

How many people from the vendor's team worked with you, and what were their positions?

We worked with three members of the snipp team: Anastasia - project manager, Vitaly - art director of the project, Vladimir and Sergey - UX /UI designers and layouters. On our side were: the marketing director, the commercial director, the business unit manager and two senior specialists from the sales department.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Once the landing page was developed, we drove traffic to it through Instagram channels, Facebook, and microblogger mentions. I can give you global numbers: Total traffic for the week is about 40,000 visits, of which 34% are targeted actions and 12% are lead conversions. We are very happy with these figures and can safely say that we have done the right and productive work.

Describe their project management style, including communication tools and timeliness.

The project was managed using the Scrum methodology and Snipp worked in weekly sprints. We had visibility into the entire work process and were in contact at every micro and macro stage, so we could accurately predict the project's progress and comfortably reach the endpoint. We used a variety of communication channels: Live briefings with internal teams we held in Google Meets, the most important points (coordination of prototypes and discussion of the task) - by e-mail.

What did you find most impressive or unique about this company?

As I said above, we already have a pretty big platform and have met with web developers before. But never before has the process of launching a new resource been so simple and easy for us as with snipp. They strictly adhered to deadlines, provided transparent reporting, and delivered excellent results.

Are there any areas for improvement or something they could have done differently?

Definitely not.

BACKGROUND

Introduce your business and what you do there.

I am a freelance graphic designer specializing in the restaurant business in Spain. I provide the restaurant business with services for the creation of graphic design, logos, menu design, brochures and information graphics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

Before that, I posted my portfolio on behance and similar sites, but I needed my own website where I can set up targeted advertising, I also needed my own portfolio site for the image and better presentation of my own services to the customer. I didn’t want to create a website using any constructor, but was looking for an opportunity to create a unique and modern design.

SOLUTION

What was the scope of their involvement?

The snipp studio completely developed the project from scratch. They were engaged in UX / UI design, concept development and web development of the project. They also developed a design system so that in the future, if necessary, it would be possible to create internal pages of the site in compliance with the style.

What is the team composition?

I interacted with three people: Vitaly (acted as art director), Sergei - UI designer and Vladimir - was engaged in web development of the approved UI layout.

How did you come to work with the vendor?

I found them on awwwards and got in touch by mail. I was quickly answered and I realized that this is what I'm looking for. I was satisfied with the approach, cost and what they offer.

How much have you invested with them?

I invested 1,500 euros in the project

What is the status of this engagement?

We have now completed the project, but we continue to keep in touch and are considering expanding the site in the future. I have already launched a target for my landing page and it started to bring me leads. Also, my site attracts a lot of referral visits because a lot of people refer it to each other because of the cool design. So far I do not have internal pages describing each project (links from the site lead to behance), but in the future we will make them as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From the first day we started the project, they sent me a link to Figma and I could watch how designers work online. Also, after each working day, I was sent a short report on the work done for the day by e-mail and at the end of the working week, an extended report and plans for the next week (sprint). Snipp was open at every stage (design and layout). I also really liked that the designers took into account all my wishes.

How did the vendor perform from a project management standpoint?

The project management was top notch, the snipps easily fit into the deadlines they initially set (and they were short). We were moving according to the plan that they announced on the first day of their appeal and never turned away from it.

What did you find most impressive about them?

I liked most of all that they were “on fire” with the project and it was clear that they like what they are doing. This approach is very close to me and I am glad that I met them. I will also note their "knowledge of the issue", that is, it is clear that they are very deeply versed in what they are doing. And I also liked their openness.

Are there any areas they could improve?

Absolutely not.

BACKGROUND

Introduce your business and what you do there

I'm the manager of a wholesale company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with snipp?

We needed their team to build our online store.

SOLUTION

What was the scope of their involvement?

snipp created our online store using WordPress. We already had an existing e-commerce platform but needed a custom site to optimize our operations. They migrated our site content to the newly developed website and implemented new design solutions to match our current theme.

Apart from developing our main selling platform, snipp also helped us manage our Facebook ad campaigns.

What was the team composition?

I worked directly with 2 resources, but there was a bigger team involved in the project.

How did you come to work with snipp?

snipp's team was referred to us.

How much have you invested in them?

We spent about €12,000 (approximately $14,000 USD).

What is the status of this engagement?

The project ran from June–September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It's hard to evaluate the real impact of snipp's work since we're still dealing with a global pandemic — however, we saw an evident increase in sales and engagement after launching the new website. Additionally, we received client feedback on the usability and seamless navigation and shopping experience provided by our new platform. Everything was precisely done, and we were pleased to achieve those results.

How did snipp perform from a project management standpoint?

We communicated via Telegram, WhatsApp, and Zoom. snipp generated results swiftly and had a very organized workflow.

What did you find most impressive about them?

snipp delivered quality solutions and remained committed to further improving their processes to keep up with trends. I thought that was an important trait to have —  especially in the marketing industry, where everything's constantly evolving.

Are there any areas they could improve?

I didn't encounter any areas that needed improvement.

Do you have any advice for potential customers?

Hire their team and trust their services. It's hard to find well-rounded professionals nowadays, but snipp delivered our needs and gave us a great working experience.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an online argan oil shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with snipp?

I wanted to inform people about the benefits of argan oil to start selling it online eventually, so I needed a website to do all that.

SOLUTION

What was the scope of their involvement?

They created a website from scratch for me on WordPress. snipp took my ideas and perfected them into a digital version of what I had in mind for a website. At first, we talked about what I wanted, they took note, and the next thing they did was show me a prototype of how it’d look. I then gave them a couple of suggestions and provided a mock-up of the page, which looks beautiful and professional.

What is the team composition?

I’ve been working with two people throughout our partnership, including Vitaly (Senior User Interface Designer) and Vladimir (Project Manager).

How did you come to work with snipp?

I knew Vladimir personally. I knew he was developing websites, so we started to communicate as friends. He showed me their work along the way and was responsive as well. I decided on working with them because it was effortless and personalized communication.

How much have you invested with them?

We’ve spent around $5,000 with them so far.

What is the status of this engagement?

We started working in August 2021, and the engagement is ongoing. They already delivered the site, and we’re currently working on minor tweaks and changes. In addition to that, we’re planning on doing more advertising with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I started seeing the progress of their work after 3–4 days, but for me, the real evidence is when people notice my website. People who land on my page email me with questions about my product, and I’m excited about that because it’s important to talk about its benefits. I can see the potential of targeted advertising and social media because I can start selling — I’m proud of my page, and I share it everywhere.

How did snipp perform from a project management standpoint?

They’ve been able to deliver in time very efficiently. In terms of communication, we use WhatsApp, video conferences, and emails to send large documents. They also describe the progress and show me statistics to keep me on track with the project.

Their responsive approach enables me to text them and receive an immediate response to any of my questions.

What did you find most impressive about them?

Their cost, efficiency, and quality are what make them stand out from other providers. I’m impressed with how they hit the essential points and go beyond my expectations. They’re also educating me so much with this project that I now feel empowered with my site.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — I like their personalized and friendly approach.

Any advice for potential customers?

Don’t hesitate to ask questions; they’re confident enough to answer any inquiry to come up with a solution for it. They can do everything, so don’t make presumptions, ask questions, and expect a lot of feedback and quality.

BACKGROUND

Introduce your business and what you do there.

I started a language school three years ago where I teach Spanish courses for people in Moscow and Russia, through Zoom. I’m the director and the main instructor, and I have a colleague that assists with the teaching from time to time.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with snipp?

Up until recently, I didn’t have the need to have a website, but now that I’m getting more business, I reached out to snipp to help me build one.

SOLUTION

What was the scope of their involvement?

At the start of the project, I told them I needed a landing page to place on Facebook, and show up on search engine results so that people searching for Spanish lessons in Russia would see my business.

snipp then sent over a brief, which included the design and feature-related questions. After that, we had a Zoom meeting to further explain what I wanted and once that was done, they sent over some mockups and my webpage was ready in about a week.

What I originally wanted to be included in my webpage, was a clear and attractive message that would motivate people to stay on my webpage, and eventually sign up for a trial class or buy courses.

The website needed to be fast, and work concisely in a way that would attract clients. They used HTML, CSS, and JavaScript for the design and development of the webpage, and they also took care of the copywriting. 

Additionally, they didn’t use any pre-designed templates, but rather created them from scratch — they also made sure the landing page was secure with an SSL certificate. Currently, we’re talking about getting into marketing more and so far, they’ve only done some Facebook marketing.

What is the team composition?

I don’t know how many people are involved, but I’m in touch with two: Vladimir (Developer) and Vitaly (Co-Founder).

How did you come to work with snipp?

A colleague of mine recommended them. snipp responded quickly and sent over a brief for me to fill out.

How much have you invested with them?

I’ve spent less than €5,000 (approximately $5,800 USD).

What is the status of this engagement?

I got in touch with them in July 2021, and our partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Before the creation of the landing page, I would receive about two or three requests a week. Now, with the website, our requests have grown a lot and have probably doubled. Our conversion rates have also improved and they’re currently at 100%.

How did snipp perform from a project management standpoint?

Communication is perfect. I choose to communicate through email, and they respond to us quickly — they’re also able to hop on a call or Zoom meeting, in case I needed something explained or if they needed to share design previews. 

Additionally, they also work very fast. My landing page was delivered in just over a week, and in regards to planning, they send over advanced previews of my requests, which I think is great. All in all, I’m very pleased.

What did you find most impressive about them?

I don’t know how their competition works, because I haven’t really worked with other agencies like this. However, all I can say is that snipp works fast and efficiently. My business has grown a lot compared to how things were before — this used to be more of a hobby for me, but now it’s turning into something that can be my main source of income. Thanks to the website they developed, I get contacted every day by people wanting a trial class.

In addition, they accomplish exactly what I want, right down to the copy of the website — they deliver quality results every time. Vitaly is a very detail-oriented person who made several questions in order to find out what I want. I can really tell that participation is important to them, rather than just creating basic projects — their process is very personalized, and they also offer suggestions for improving the end result.

Are there any areas they could improve?

I wouldn’t know because I like everything they delivered.

Do you have any advice for potential customers?

My advice is to talk to the project manager and ask all the questions you need. In my case, I explained everything I wanted to have on the landing page. The team can show you the status of their work at any time if you need it. They know what they’re doing and they do it in record time to make sure they meet your needs.