SmartSites

BACKGROUND

Please describe your company and position.

I am the CEO of Fetching Foods

Describe what your company does in a single sentence.

We are a direct to customer manufacturer of ultra-premium food for dogs and cats using whole, fresh human-grade ingredients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

Digital Marketing

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've been working with Cindy Hoang and the team at SmartSites, and the experience has been outstanding. Cindy is clearly an expert in her field. The amount of detailed setup and tuning she has undertaken for our digital marketing strategy has been significant, and her approach is both professional and insightful.

What's most impressive are the results. In less than two weeks, we are already seeing the needle move in a positive direction. It's rare to see such an immediate impact. We are incredibly optimistic and genuinely excited to see what happens when the full strategy she designed is underway. If you're looking for a digital marketing partner who delivers results and is a pleasure to work with, we highly recommend Cindy and SmartSites.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CPC, sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was delivered on time or ahead of schedule.

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quick results, thoroughness of their work, dedication to our success.

Are there any areas for improvement or something SmartSites could have done differently?

It's early in the process; we're less than a month in.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Auto Metal Direct

Describe what your company does in a single sentence.

Manufacture restoration parts for classic muscle cars and trucks

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• PPC advertising
• SEO improvements

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PPC revamping and optimization to achieve a minimum of 7X ROAS

SEO Optimization 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ongoing and probably too early to measure

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Outstanding Partnership with Anthony and Isaah at SmartSites! 

Working with Anthony and Isaah at SmartSites has been an exceptional experience from day one. Despite being a new account, they've treated us like a priority client and consistently delivered results that exceed our expectations. Both demonstrate deep expertise in digital marketing strategy, taking time to understand our business goals rather than just implementing generic tactics. Their proactive communication keeps us informed every step of the way, and they're always responsive when we need guidance. We've seen measurable improvements in our online presence and lead generation since partnering with them.

Anthony and Isaah truly feel like extensions of our team with their partnership mentality and genuine investment in our success. They consistently deliver what they promise, when they promise it - a rarity in this industry. Their innovative ideas and reliable follow-through have made our digital marketing efforts more effective and much less stressful to manage. SmartSites is fortunate to have such dedicated professionals representing their company, and I highly recommend specifically requesting to work with Anthony and Isaah if you're looking for a marketing partner who will truly care about your success.

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Follow up, follow through, innovative ideas that seem to fit our company goals and culture

Are there any areas for improvement or something SmartSites could have done differently?

not yet

BACKGROUND

Please describe your company and position.

I am an executive of Star Lift LLC

Describe what your company does in a single sentence.

Star Lift installs, services, and maintains stairlifts and accessibility solutions to help people safely navigate their homes and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Increase qualified leads and customer inquiries through improved digital marketing and targeted online campaigns.
• Enhance Star Lift’s online presence and brand visibility with a modern, optimized website and stronger search rankings.
• Drive measurable revenue growth by improving conversion rates and streamlining the customer journey across digital channels.

SOLUTION

How did you find SmartSites?

Can't remember

Why did you select SmartSites over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work – SmartSites for Star Lift LLC (Advertising Focus)

1. Paid Search Advertising (Google Ads & Related Platforms)

Develop, launch, and actively manage pay‑per‑click (PPC) campaigns targeting high‑intent keywords related to stairlifts, installations, and accessibility services in our service regions.
Create compelling ad copy and configure ad extensions to maximize visibility and click‑through rates.
Continuously monitor and adjust bidding strategies, budgets, and targeting parameters to improve cost efficiency and lead quality.

2. Campaign Optimization & Conversion Tracking

Set up conversion tracking to measure calls, form fills, and quote requests generated from ads.
Perform ongoing A/B testing on ad creatives and landing pages to improve conversion rates.
Optimize audience targeting and geographic focus to ensure ads reach the most relevant prospects.

3. Reporting & Strategic Insights

Provide regular reports detailing key performance metrics, including impressions, clicks, conversions, cost per lead, and return on ad spend (ROAS).
Offer actionable recommendations based on performance data, seasonal trends, and business goals.
Meet periodically to review progress and align on future advertising strategies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

✅ Increased Lead Volume:

A significant rise in inbound leads (calls, form submissions, quote requests) directly attributable to paid ads.
✅ Improved Cost Efficiency:

Reduced cost per lead (CPL) through ongoing optimization.
✅ Higher Conversion Rates:

Landing page and ad optimizations led to more site visitors converting.
✅ Increased Market Reach:

Expanded visibility in targeted regions, resulting in more impression share and brand exposure.
✅ Revenue Impact:

Leads generated through ads directly contributed to booked jobs and revenue growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management & Responsiveness
SmartSites demonstrated excellent project management throughout our engagement. They were highly organized, setting clear timelines for campaign launches, optimizations, and reporting — and consistently delivered on time or ahead of schedule. Our account manager, Richard Gideon, stayed in regular communication with us, promptly addressing questions, providing updates, and adjusting strategies based on our feedback or shifting business needs. Their responsiveness and proactive approach made it feel like we had an in‑house advertising team fully aligned with our goals.

Ask ChatGPT

What was your primary form of communication with SmartSites?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about SmartSites was their combination of deep expertise and truly personal service. Unlike many agencies that feel distant or generic, SmartSites—through our account manager Richard Gideon—took the time to understand our specific industry, service regions, and customer base. They didn’t just run ads; they tailored every campaign to our goals, proactively suggested improvements, and backed everything with clear data. That level of care and customization made them stand out as a partner who genuinely invests in our success.

Are there any areas for improvement or something SmartSites could have done differently?

Overall, our experience with SmartSites has been excellent, and there’s very little we would change. If anything, we would have appreciated even more proactive sharing of new advertising opportunities or experimental campaign ideas as our engagement matured. While they were highly responsive to our needs, occasionally receiving a bit more forward‑looking insight—such as emerging ad platforms, seasonal promotion suggestions, or advanced audience targeting options—could have added even more value.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Monster Tree Service

Describe what your company does in a single sentence.

Residential and commercial tree service company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Generate more qualified leads

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a partner agency to help us get our phones ringing and email form fills with qualified and serious buyers in our competitive industry.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We track how many leads we get from online form fills and LSA ads versus other paid or organic advertising. We had an agency prior to SmartSites that had taken 5 months and gottne us only 37 leads. In only our second month with SmartSites, not even a full two months to be fair, they had gotten us 22 leads alone, and we're still in the learning phase and ramp up!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Julian is always prompt to reply to emails and he scheduled bi-weekly meetings so we could discuss what he's seen over the two week period and make suggestions to increase leads!

What was your primary form of communication with SmartSites?

Virtual Meeting

What did you find most impressive or unique about this company?

The fact that they seem to be able to deliver what you ask for! I know it's early days but with marketing that makes them even more impressive, since everything is usually on a lag with any new marketing attempts/agencis, this is the learning and ramp-up, and I am so excited to see what's to come!

Are there any areas for improvement or something SmartSites could have done differently?

Not yet!

BACKGROUND

Please describe your company and position.

I am an executive at BHlue Events LLC

Describe what your company does in a single sentence.

We are a premier travel management company specializing in luxury adult vacations. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• SEO
• Website Cleanup / Broken Links

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• travel services

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They conducted thorough keyword and competitor research, citation audits, and broken link checks, while also offering content strategy recommendations tailored to my business. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Each month, I received detailed marketing reports that analyzed my website traffic and performance, giving me clear insight into what was working and what needed attention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Each month, I received detailed marketing reports that analyzed my website traffic and performance, giving me clear insight into what was working and what needed attention.

The team also worked on various content updates and created new page content that aligned with my goals. My project manager, Axelle, was consistent with communication, always keeping me informed on current tasks and next steps.

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The professionalism and communication regarding the various projects were impressive.

Are there any areas for improvement or something SmartSites could have done differently?

Sometimes it was a challenge connecting with the offshore team but definitely understandable since we work in different time zones but it worked out accordingly.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Berman Physical Therapy

Describe what your company does in a single sentence.

Help people to move better, avoid needless surgeries and medcations while maintaining a high quality of life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Asses current performance
• Advise with outlined opportunities
• Exceed performance in leads, quality control, blogs, etc

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Blog creation, posting, designing, marketing, researching, SEO services, website management, back end management, google ad development and marketing. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Each period, we were emailed a detailed report with the performance of the SmartSite services and a comparable measurement to previous reports and compeditors. They also montoroed competition for us. Our leads and lead quality were siginificantly improved, our SEO optimization improved, our blogs all around improved, our back end of things improved. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

With patience, positivity, and urgence. Whenever I had a question and reached out, the Smartsite team was quick to respond and qas quick with solutions. Tori especially went above and beyond for my team and myself. When we added a new team member to our in office location, Tori was one of the first to hop on a call to introduce herself as well as what her role is to help get our new teamate all caught up! 

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The knowledge and work ethic. The ability for each department to be able to in depth explain complexities in their scope of work with us in a way that is digestible and understandable is much appreciated. Tori is quick to respond and gets the work DONE! My experience with the company has been impressive. I recommend them, and especially Tori to others!

Are there any areas for improvement or something SmartSites could have done differently?

N/a

BACKGROUND

Please describe your company and position.

I am the Program Manager of a waste transportation company.

Describe what your company does in a single sentence.

Our company is a federal contractor that provides waste transportation and facilities support services nationwide 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• SEO Optimization
• Social Media Managment

SOLUTION

How did you find SmartSites?

• Online Search
• Clutch Site

Why did you select SmartSites over others?

• High ratings
• Company values aligned

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope includes monthly reporting with detailed analytics to track key performance metrics and ensure transparency on all ongoing digital efforts. Additionally, we conduct weekly progress meetings focused on website development, providing status updates, addressing any roadblocks, and aligning on upcoming tasks to ensure the project remains on schedule and aligned with our goals. All tasks at the lowest leveled are shared via the companies CRM program.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Social Media Growth: Increased follower count and engagement rates across platforms due to consistent and creative content managed by Kymber.

Analytics Insights: Monthly reporting has provided actionable insights, helping us refine strategies based on traffic sources, page performance, and audience behavior.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SmartSites has demonstrated strong project management throughout our engagement. While our website project timeline has experienced a few delays on our end, their team has been extremely understanding and flexible. They’ve met us at every turn with clear communication, timely updates, and a solutions-oriented mindset.

Despite the scheduling shifts, SmartSites continues to deliver on key milestones such as social media content, analytics reporting, and planning sessions. 

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most about SmartSites is their ability to combine creative execution with strategic thinking. They don’t just produce content—they take the time to understand our brand, goals, and audience, and tailor their approach accordingly.

Their team communication is seamless, and they’ve been incredibly responsive and adaptable throughout the process. We especially appreciate their proactive mindset—bringing ideas to the table, offering solutions, and keeping us moving forward even when internal delays occurred on our side.

Kymber, in particular, has been a standout—her creativity, consistency, and professionalism in managing our social media has truly elevated our brand presence.

Are there any areas for improvement or something SmartSites could have done differently?

Areas for Improvement:
Overall, our experience with SmartSites has been very positive. One area for potential improvement would be establishing clearer and more structured project timelines, particularly for larger initiatives like website development. While the team has been flexible and responsive—especially during delays on our end—more defined milestone dates and deliverable tracking could help streamline progress and set clearer expectations moving forward.

That said, their willingness to adapt and communicate openly has helped maintain momentum despite timeline shifts.

BACKGROUND

Please describe your company and position.

 I am the Team Member of an education company 

Describe what your company does in a single sentence.

we conduct driving lessons and road tests.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• PPC
• Marketing

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with SmartSites to scale our driving school’s online presence. We needed landing pages tailored to different customer segments (immigrants, teens, adults), fast-loading mobile-first design, conversion tracking, and Google Ads support. Our core challenge was converting form fills and calls into booked lessons and tests within a very niche industry. SmartSites’ solution was critical to our growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The clarity and professionalism stood out from day one. Their intake process was very detailed, which helped them design exactly what we needed. They didn’t just build; they collaborated—offering layout advice, performance suggestions, and even marketing alignment. We especially appreciated how they worked with our internal tools (like JotForm and WhatsApp integrations) rather than pushing a one-size-fits-all solution.

better CPCs, better interaction rates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are quick to respond and even text me

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Tanner and Tarun were phenomenal to work with — extremely sharp, responsive, and intuitive. Tanner helped us refine our paid ad strategy and identify high-converting niches. Tarun understood our CRM and API needs instantly and coordinated seamlessly with our team. Their insights on ad copy, audience targeting, and tracking were game-changing.

Are there any areas for improvement or something SmartSites could have done differently?

n/a 

BACKGROUND

Please describe your company and position.

I am the GM of Capital Auto Sales

Describe what your company does in a single sentence.

Used Car sales and Service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Bring more traffic to our website converting to leads

SOLUTION

How did you find SmartSites?

Referral

Why did you select SmartSites over others?

• High ratings
• Referred to me

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full setup and management of Google Ads campaigns
Ongoing PPC optimization and A/B testing
Custom reporting on traffic, clicks, and conversions
Strategic recommendations aligned with business goals

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. 40% increase in website traffic within the first 3 months
2. 30% boost in qualified leads and phone inquiries
3. 26% decrease in cost per click (CPC)
4. Notable improvement in overall ROI from digital advertising

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SmartSites demonstrated excellent project management throughout. They maintained a clear schedule for campaign updates and reporting. We had bi-weekly check-ins, and I received regular performance reports without needing to chase anyone down. Andrea was proactive in sharing updates and suggestions, and Ben always ensured our goals were being met. Their use of project tracking tools and prompt email communication made the entire process smooth and transparent.

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Andrea didn’t just manage the campaigns — she constantly looked for ways to improve performance and explained the "why" behind each change. Ben added a strategic layer, ensuring everything aligned with our broader business objectives. Their team didn’t feel like an outside vendor — they operated more like an extension of our business. The level of personalization, attention to detail, and dedication to real, measurable results made them stand out from other marketing partners I’ve worked with in the past.

Are there any areas for improvement or something SmartSites could have done differently?

While the overall experience was very positive, there are two areas where SmartSites could improve. First, it would’ve been helpful to have real-time access to a campaign dashboard to monitor performance between scheduled reports. Second, I would have appreciated more proactive recommendations for additional services — such as SEO, social media, or website enhancements — that could complement the PPC efforts. I believe there was an opportunity to expand the relationship further, and I would have been open to exploring more ways to grow the business.

BACKGROUND

Please describe your company and position.

I am the Account Manager of AVPS

Describe what your company does in a single sentence.

Merchant credit card processing services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Grow our marketing efforts
• Increase visibility to our website
• Obtain more leads

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Revamping and optimizing our website for both desktop and mobile users. They have gone a deep dive into keywords and phrases to optimize our account. They have helped with design concerns and offer guidance on what will help drive customer interest. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website is definelty getting more visibilty. We are still working on getting more interested clients in a highly competative market. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have always delivered on time in addition to taking on additional tasks. They reply quickly to questions and concerns and are always availalbe to jump on a call with any questions we may have. They have worked with multiple internal teammembers and are willing to go over things more than once if needed. 

What was your primary form of communication with SmartSites?

Virtual Meeting

What did you find most impressive or unique about this company?

They seem to be engaged and really invested in growing our business. 

Are there any areas for improvement or something SmartSites could have done differently?

This is the third marketing company we have worked with and they seem to deliver better than the others. I can't think of anything at the moment that they could have done better.