SmartSites

BACKGROUND

Please describe your company and your position there.

I am the owner of a shopify store specializing in books.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites?

I was running my own facebook and google ads. While I was getting a satisfactory return on my investments, the time and stress the ads were taking up were wearing me down and taking a toll on my business.

SOLUTION

How did you select this vendor?

After a conference call with Smartsites and their team, I was impressed by how concerned they seemed to be not only with my business needs but with me as a business owner. I know my business is a "small fish" for them but they really showed up for me in that first meeting and genuinely and kindly answered all my questions and addressed my concerns.

Describe the scope of their work in detail.

Smartsites handles my advertising on facebook and google. Specifically PPC campaigns.

What was the team composition?

I work closest with Isaah. He is excellent at what he does and has completely taken the stress out of my life with regard to online advertising. He is easily accessible, responsible and easy to communicate with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen a comfortable ROI that ranges from 3x to 5x more since switching to Smartsites.

How effective was the workflow between your team and theirs?

Isaah is very responsive and easy to communicate with. Even at irregular hours in which I did not expect him to be available!

What did you find most impressive about this company?

The personability.I thought SmartSites would treat me like a small fish, but they truly care about me and my business.

Is there any area for improvement or anything that could have been done differently?

Nothing to note so far.

BACKGROUND

Please describe your company and your position there.

I am the co-owner of a family own automotive parts business. Create and innovate parts and components for performance and off-road vehicles.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

We hired SmartSites for PPC services, with the goal of improving our current situation for advertising.

SOLUTION

How did you select this vendor and what were the deciding factors?

After a lot of online research, I decided on SmartSites due to their track record, reviews, and high marks in our field of business.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They helped us to completely rework our campaigns, targeting, and budgets in order to most effectively advertise for our business.

How many people from the vendor's team worked with you, and what were their positions?

I know there are plenty of others that likely work on our account, but I work directly with our PPC Analyst, Rich Gedeon. He has been an amazing help to my entire team and we are immensely grateful for his time, dedication, and level of professionalism with our account.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our site traffic, ROAS, and order value has all increased exponentially since they took over our account last year.

Describe their project management style, including communication tools and timeliness.

Rich is extremely responsive to my every request, which can be a lot sometimes. He allows me to be heavily involved in the process and never makes me feel like I'm overstepping. If I don't understand something, he is wonderful about explaining all the details to me. He leaves no stone unturned when it comes to advertising for our business and keeps me very informed on any updates in a timely fashion.

What did you find most impressive or unique about this company?

Their knowledge, efficiency, dedication, and responsiveness have all been far above my expectations. The working relationship between myself and my analyst, Rich, could not be a better match. He knows I'm a control-freak and he doesn't fault me for it. I know he's great at his job and I never question his insight or recommendations. It is a win-win.

Are there any areas for improvement or something they could have done differently?

The only regret I have about Rich and the SmartSites Team is not having switched to them sooner. I have not a single complaint. They're absolutely great at what they do and I trust them 100%!

BACKGROUND

Please describe your company and your position there.

I am the senior content marketing manager at a startup in the fintech space.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

We are a small team at a startup, and we help in a variety of areas. SmartSties is helping us with keyword research, SEO-focused content, backlinking strategy and execution, and technical site audits/fixes.

SOLUTION

How did you select this vendor and what were the deciding factors?

They had customer stories that aligned with our needs. They were responsive and worked quickly to understand our business.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

SmartSites has done some work in WordPress to update content and optimize technical elements of our website. To this point, much of the work has been keyword research and strategy recommendations in shared spreadsheets. They use ActiveCollab for project management which provides the visibility we need to work effectively with them. The team is very good about keeping each element of the project up to date.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with an account manager, and since the project began, we have worked exclusively with our project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Not yet -- we are still a very young company and early in the campaign. We have pivoted our strategy as a business and SmartSites has been responsive and adaptable as we evolve.

How effective was the workflow between your team and theirs?

Excellent. Brianna is our project manager. She is responsive via email and always happy to get on a call. Our project is up to date every morning with progress.

What did you find most impressive or unique about this company?

The point of contact is usually the difference maker in a partnership like this. Our project manager is one of the best we've worked with. The team's work has been helpful and proactive, and she is the driving force.

Are there any areas for improvement or something they could have done differently?

To this point, SmartSites has done everything we've asked and more.

BACKGROUND

Please describe your company and your position there.

I'm the VP of a marketing and technology company in which I manage a number of social media marketing campaigns for large clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites?

We hired SmartSites to help manage very specific verticals in social media in which they could help us scale ad spend in a short period of time.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a connection via our company that referred us to them, and the relationship turned into a longstanding partnership. Since SmartSites is easy to work with and dependable, we have continued the relationship.

Describe the project in detail and walk through the stages of the project.

We hired SmartSites for account management and support for social media marketing campaigns. We started by engaging via email/phone and have periodic follow ups whenever SmartSites can assist us with any pressing technical issues or obstacles related to campaign spending.

How many resources from the vendor's team worked with you, and what were their positions?

We work with two people, the co-founder/co-ceo, on an ongoing basis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have been able to scale one of our main advertising verticals over the years without any interruption. Having access to SmartSites' account management skills and support makes it so our clients are always happy and see consistent results without interruption.

How effective was the workflow between your team and theirs?

We have direct contact with the owners of the company who respond to us very quickly to solve any issue that pops up.

What did you find most impressive or unique about this company?

The company is always available to us, responsive, and friendly in all of our communications. It makes working together very stress-free.

Are there any areas for improvement or something they could have done differently?

Nothing that comes to mind right now.

BACKGROUND

Please describe your company and your position there.

Since 1989, R & Y A/C Compressors has been providing quality automotive air conditioning parts and services. We are family owned and operated. We specialize in automotive air conditioning and heating systems on all vehicles, both foreign and domestic. We are one of the largest aftermarket mobile climate control parts suppliers in the industry, and one of the largest compressor remanufacturers in the world. We only focus on a/c parts. I am the Executive VP here and primarily focus on sourcing our parts and components and handling all aspects of our online sales. channels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites?

We hired SmartSites to create and design our website as well as handle all of our SEO and PPC needs. They created every aspect of our website and continuously update any request we have.

SOLUTION

How did you select this vendor and what were the deciding factors?

When we were looking to hire a website development company, we searched for several months and interviewed many companies. We ended up choosing SmartSites because of their vast portfolio as well as their prior experience in creating automotive parts websites.

Describe the project in detail and walk through the stages of the project.

We wanted to create a website to sell our automotive air conditioning parts. Our previous website was lacking all the functionality of a modern website and we needed a partner to help us create our vision. The project took approximately 4 months to complete, and we are still working with SmartSites to this day to keep our website up to date with data/photo updates as well as marketing (SEO and PPC).

How many resources from the vendor's team worked with you, and what were their positions?

Several people at SmartSites. We have a Project Manager, a PPC Director, a CRO Operations Manager, and we have worked directly with the owners of the company. Every person at SmartSites has always been very responsive and helpful with any request we have.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When we initially launched our website with SmartSites we did not have many sales (as we expected) since it was the beginning of our new website, but as the website continued to get stronger and more recognition we have been able to exceed all of our sales expectations.

How effective was the workflow between your team and theirs?

The workflow between our team and SmartSites' team was exceptionally good. They are were and still are very responsive and quick at completing any task we ask of them.

What did you find most impressive or unique about this company?

The most impressive thing about SmartSites is their ability to actually do what they say and do it very well. We worked with other website development companies in the past who would promise all these great things, but would never follow through. However, in the first month of working with SmartSites we saw their attention to detail, how they would quickly respond to our questions, and how they would actually complete the tasks effectively.

Are there any areas for improvement or something they could have done differently?

Not at all. I do not have any complaints. In today's day and age, it is quite difficult to find a company that is reliable and trustworthy. But with SmartSites, you definitely get that and much more.

BACKGROUND

Please describe your company and your position there.

TeamFunded is a fundraising company that raises money for schools and other organizations through an mobile app. I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

We hired Smart Sites to create social media ads, a landing page, and website.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Smart Sites online and reached out and they gave me the rundown of what they did, and I decided on the spot to work with them. They were articulate, professional and very upfront about pricing. So far, the pricing is exactly what they said it would be.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We worked on components for the layout of the landing page while simultaneously coming up with keywords for the Google Ads searches.

How many people from the vendor's team worked with you, and what were their positions?

Haadi Khatibloo worked with us on the landing page and Google Ads. Devin Riley is helping us with the new website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The landing page has just gone live less than a week, so we are waiting on improvement of our Google Ad and landing page traffic.

Describe their project management style, including communication tools and timeliness.

We conducted 2-3 brainstorming sessions via google meet on the landing page and it was finished in a timely manner based on our responsiveness to getting them what they needed like graphics and verbiage.

What did you find most impressive or unique about this company?

I was very impressed with Haadi Khatibloo's due diligence. We have made several changes to the landing page after it went live and he made the changes right away! I can tell it's important to him that we have a great product that we are happy with.

Are there any areas for improvement or something they could have done differently?

Haadi did a great job being the go-between between their design and programming teams and our team at TeamFunded. He was always in my in-box with the correct new tweaks we presented. I am still in the deciding stage on the website team and will do a separate review for them.

BACKGROUND

Please describe your company and your position there.

I am the owner of a maid service company. My main role is to generate traffic.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

Our company was launched right before the pandemic. It was very challenging to drive traffic to our website and we were hoping to scale our business.

SOLUTION

How did you select this vendor and what were the deciding factors?

After doing business with Smart Sites for many years with the other business I own, I decided to delegated my marketing strategies of my new business venture to Smart Sites. They have proven themselves over the years and I trust them.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We hired Smart Sites mainly to drive traffic to our brand new business, analyze the data and lower the PCP (post per click) within the first few months.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked with Haadi (PPC Analyst) and Anita (Chief Client Officer)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Working with Haadi from Smart Sites has been a pleasure. Within the first couple of months our company have noticed significant increase in site traffic, conversions, and they also were able to lower CPC (cost per click) by 50% Thank you Haadi and the Smart Sites Team!

How effective was the workflow between your team and theirs?

Haadi from Smart Sites is very responsive, helpful, patient, and offers great suggestions!

What did you find most impressive or unique about this company?

Their team was great at what they do; they were extremely knowledgeable, responsive, professional, dedicated, and supportive.

Are there any areas for improvement or something they could have done differently?

So far it has been a pleasure working with them. I am quite sure if there was any room for improvement they would have already done it.

BACKGROUND

Please describe your company and your position there.

I am the owner of a startup providing marketing tools and information for performing artists.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

We hired them to provide in-depth SEO to gain more organic clicks and traffic within our specific targeted audience.

SOLUTION

How did you select this vendor and what were the deciding factors?

We attended a small-business conference where we hear the owner speak. We then interviewed them to learn more information.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Brandy provided an incredibly detailed technical audit and UX audit. We then outlined actionable steps. Since our site is custom coded, they were also flexible and worked with me so that the changes implemented were always cost-effective and efficient.

How many people from the vendor's team worked with you, and what were their positions?

We've worked consistently with our project manager Brandy from the beginning. I have also had direct communication with members of their dev team. Everyone has always been incredibly helpful and available.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since working with Brandy at SmartSites we are ranking for thousands of new keywords every month and our organic traffic and clicks have grown by thousands as well.

Describe their project management style, including communication tools and timeliness.

Brandy has been absolutely great a t communicating. She is thurough and extremely organized. We communicate mostly through email and video chat. She is always available to answer a question or help collaborate on a new idea.

What did you find most impressive or unique about this company?

We like their organization and communication process.

Are there any areas for improvement or something they could have done differently?

They have always addressed any issues that have come up very professionally and with swift action.

BACKGROUND

Please describe your company and your position there.

I am the owner of a small criminal defense law practice in Chicago.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

I hired Smartsites to handle my Google PPC campaign. I had worked with several other companies that had failed and cost me a lot of money. I interviewed SmartSites and after being impressed with the initial consultation decided to give them a shot.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them online and saw they had over 300 glowing reviews. I decided to give them a shot. My initial consultation had me impressed and excited to get started. They seemed like they had a plan to help me grow my business at a reasonable rate.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

I had been running my own Google PPC campaign for several years after failed attempts with other PPC management companies. It was taking up way too much of my time so I decided to give one last shot at a PPC management company. I am lucky to have found Smartsites and in particular Connor & Haadi who run my campaign.

How many people from the vendor's team worked with you, and what were their positions?

Connor & Haadi run my campaign. They are a great team. I am not expert enough to know what each guy does but I know that together they have improved my PPC performance and I no longer have to spent hours every week on it. I can pretty much forget all about it and answer the calls that come in.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In the past, so many of my calls from Google PPC were irrelevant to my business. After SmartSites went live on my campaign, I have noticed more and more solid and relevant leads come in. It has only been 2 months and already I can see a significant improvement.

Describe their project management style, including communication tools and timeliness.

In addition to the good work by Connor & Haadi at SmartSites, I most appreciate that they are very responsive. I don't check in too often but when I do I get a response usually withing a few minutes. This is very reassuring.

What did you find most impressive or unique about this company?

The most unique aspect of the SmartSites has simply been the level of success of the campaign since they took over. They are great people as well but without good work that doesn't do much for business.

Are there any areas for improvement or something they could have done differently?

At this point I have not seen a weakness. Nobody is perfect but so far I have been very happy with their work.

BACKGROUND

Please describe your company and your position there.

I am the CEO and the only person behind the business, creating the jewelry designs, dealing with production and packaging etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

I need smartsites to grow my business create a bunch and be able to sell and not worry about having a consumer persona. In the meantime we are working PPC, in order to catch more customers and create a concrete online presence.

SOLUTION

How did you select this vendor and what were the deciding factors?

Based on the reviews of results, also the Account manager did a very good job on explaining the topics the company covers and how, so I felt like it was good and I could trust my project in their hands.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We started off with 2 weeks of control of website behavior and ppc, to determine how it’s best to run the campaigns. After this we will have a team Meeting to determine next steps what target and type of context should be created.

How many people from the vendor's team worked with you, and what were their positions?

2 Bandron -Account Manager Stephanie - PPC Analyst

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

N/A

Describe their project management style, including communication tools and timeliness.

The tools are google, and it seems to me pretty accurate since we work google for the ads.

What did you find most impressive or unique about this company?

The communication line is direct and quick it’s easy to understand what they offer.

Are there any areas for improvement or something they could have done differently?

Not this far because we haven’t started to dive into work.