Production Deployment for Three Marketplaces
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Custom Software Development
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Heroku Ruby on Rails VueJS Ruby
- Confidential
- Feb. 2016 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Sloboda Studio is one of the few teams I truly trust. They've always done right by our business."
- Other industries
- Oslo, Norway
- 1-10 Employees
- Phone Interview
- Verified
Sloboda Studio developed the frontend and backend of a website using Ruby on Rails and Vue.js. They integrated several tools for SEO, CRM, analytics, ad-tracking, UX management, and WebRTC and ran QA testing.
Sloboda Studio's quality and breadth of talent secured a long-term partnership. They've helped catalyze an eightfold growth in revenue annually. The team features an array of uniquely skilled technical specialists. They pair excellent and timely project management with reliable implementation.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
BACKGROUND
Please describe your organization.
TikkTalk is a marketplace software for interpretation services. It offers an open marketplace in which interpreters can create an account and receive assignments from anywhere in the world, allowing businesses to click a button and work with speakers of any language.
One of the main goals of our project is to help the refugee crisis. Many of the people coming here don't speak European languages, so clinics, hospitals, shops, police, and so on, can click a button on our app or website and have a direct video translation.
What is your position?
I am the Chief Executive Officer and a co-founder of the company.
OPPORTUNITY / CHALLENGE
What business challenge were you trying to address with Sloboda Studio?
The business challenge was mostly economical; we couldn't afford to hire engineers in Oslo. I attempted to outsource in many different places, connecting to 29 different individuals in total in the last 4 months.
SOLUTION
Please describe the scope of their involvement in greater detail.
We've come to have a team of 10 employed consultants, 8 of them being from Sloboda Studio. During tight deadlines, we employed as many as 10 people from Sloboda Studio. The frontend and backend of our website has been entirely built by Sloboda Studio. They used Ruby on Rails, as well as VueJS on the backend and frontend. Sloboda Studio used many third-party APIs like Google Analytics for tracking, which was integrated quite nicely. They integrated tools for SEO, CRM, analytics, ad-tracking, UX management and WebRTC purposes as well.
We use SendGrid for emails and we are deployed on Heroku, which Sloboda Studio managed as well. They're also in charge of quality assurance, using our specs for test coverage.
We have used Sloboda Studio for many other gems and open-source projects. In total, we have implemented 74 components, which is a normal figure for any open-source project.
Sloboda Studio built our initial minimum viable product and are now in charge of full development.
How did you come to work with Sloboda Studio?
I searched for Ruby on Rails booking system projects. I noticed that the quality of individual engineers on freelance websites was always questionable. They didn't always work alone, even though they presented themselves as individuals, instead of working for companies. As such, I didn't have a guarantee of always working with the same person. Instead of looking for freelancers, I looked for existing projects based on my stack, found the companies responsible for them and contacted each one. One of those was Sloboda Studio. I initially decided to give each one smaller tasks requiring 10-20 hours of work, mostly on the frontend, so that there was a better chance of actually using their output, instead of throwing it away. I hired an individual from Sloboda in mid-February 2016 for 2 weeks. He worked fast and well. I liked his quality, so I decided to add 2 more people for the backend, growing our team slowly to 8 people.
What is the status of this engagement?
We started working with Sloboda Studio in February 2016. We launched an internal prototype after 4 months of development, which we tested with interpreters and businesses. The public product was launched last week, after an additional 4 months of development. We plan to cater more towards improving the product in order to provide better onboarding and an improved experience after the launch. We have a continuing relationship with Sloboda Studio.
RESULTS & FEEDBACK
Could you share any statistics or metrics from this engagement?
Sloboda Studio implemented tests for the work on their own, without being asked. I appreciated that this was brought up. Sloboda Studio also came up with many good ideas by themselves, having open discussions with me, weeding through the bad ideas. I missed this approach from other agencies. I like being told when something is right or wrong. I did work with another agency in Poland which simply couldn't see the big picture, coming to waste a number of hours. This hasn't been the case with Sloboda. They've been very open and have also worked overtime on weekends and during late hours, when necessary. Sloboda Studio understood that we have a deadline, so they went above and beyond my expectations.
How did Sloboda Studio perform from a project management standpoint?
I have only been working with one person from Sloboda Studio for project management. She has been very good, following up well and helping convert ideas into tasks and schedules. For any engineering project, the schedule will never be as accurate as it should. We never finished anything exactly in the number of hours predicted, but we've always been able to release on the right date, even if with extra hours. I'm a coder myself, so I've always been able to push the work ahead.
What distinguishes Sloboda Studio from other providers?
Comparing Sloboda Studio with other agencies I've worked with, I can say that they've been able to understand why we are working on this project. Sloboda Studio understands us and our customers, and have built an amazing product for us.
I had our team from Sloboda Studio come to Oslo and spend 10 days on the project, which helped me explain our idea to them. They've come to understand the purpose behind our project and have come up with good ideas, helping me with planning and projections.
Is there anything Sloboda Studio could have improved or done differently?
Some of the members from Sloboda Studio could improve their English. They are taking classes, but this is still an issue. A bit more improvement on the frontend work would also be welcomed. This is partly due to the fact that we've prioritized backend tasks and only have one person working for frontend development.
UPDATED REVIEW
This review was updated on May 28th, 2019 by the client. New content is below.
BACKGROUND
What have been some of the changes that the product has gone through?
We've worked with Sloboda Studio on the production and deployment of three marketplaces: TikkTalk, Home Services and Counseling Services.
The most significant change we've made has been splitting the product into separate parts for marketplace technology and the language company. Over the last three years, we've created a core engine for our three different marketplaces dedicated to language, career counseling, and home services. We built this entire package in partnership with Sloboda Studio.
Our three different companies run separately and independently. Our team developed the software for the core engine that runs a fourth company, while our subsidiary owns the marketplace engine.
SOLUTION
Are you still one of the main contacts to collaborate with Sloboda Studio?
I'm the CEO of two of the companies. The other two businesses are my customers. They contracted the projects through me, and I am working on completing them with Sloboda Studio.
What was the scope of their involvement?
Sloboda Studio is our company's largest software provider.
Has the team changed?
We've changed our product architecture and engineering processes within the last three years. Over that period, we've scaled up our team to 35 different people at its largest.
Right now, we work with roughly 10–12 people from Sloboda Studios on documentation, QA, project management, software development, and almost every area of full stack development.
How much have you invested with them?
We've spent more than $500,000 at this point.
What is the status of this engagement?
As long as the people are still at Sloboda Studio, we will continue working with them indefinitely.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Sloboda Studio is one of the few teams I truly trust. They've always done right by our business. I made it clear to them that I value the people on their team. If they change companies, I would naturally move with them. I'm focused on the talent at Sloboda Studio.
Year-over-year, our revenue has increased by a factor of eight since we've integrated the new software on top of the technology platform we developed together. Our company has grown significantly with Sloboda Studio's support.
What did you find most impressive about them?
Sloboda Studio is the best team I've found in the industry.
Are there any areas they could improve?
My only suggestion would be to grow their team size and hire additional talented developers. I've encouraged developers I know to work for Sloboda Studio so I can hire them through the company.
RATINGS
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Quality
5.0Service & Deliverables
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Schedule
5.0On time / deadlines
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Cost
5.0Value / within estimates
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Willing to Refer
5.0NPS