SIVOXI®

BACKGROUND

Introduce your business and what you do there.

I’m in a top management position at Allied Paint Solutions. We’re the exclusive importer of a multinational chemical company’s automotive refinishing products into Southern Africa. We also appoint distributors throughout the region.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SIVOXI™?

I needed help building a website. We had to build a site that was aligned with the chemical company’s corporate identity and brand. We’re not a subsidiary of those, but we’re affiliated with their brand.

SOLUTION

What was the scope of their involvement?

The website is on WordPress, I believe. They built a backend for me that I can go into and make changes within myself. It was quite a complex development. We’re not just talking about resizing and downscaling and editing content. It’s a very technical website where our end-users and customers can go in and get everything need to know about our products. They also assisted us in changing up our corporate images and logos for the website.

What is the team composition?

They had a whole team people, but I primarily dealt with a project manager and two of the assistants who were involved in coding and design.

How did you come to work with SIVOXI™?

I met them through a friend of mine who’d done work with them and recommended them. We put our website project out for tender to a few people and SIVOXI™ came through as one of the more young and inspiring companies.

How much have you invested with them?

We’ve spent around $12,000 with them so far.

What is the status of this engagement?

We’ve been working together since October 2018. Although the project is finished, we’re always adding features and improvements. We’ve also discussed them doing other websites for our distributor companies.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback we’ve gotten on the website has been extremely positive. We’re in one of those industries where you don’t generally get too much feedback so we asked our internal staff, respected customers, and the company who’s products we distribute and they were extremely happy.

How did SIVOXI™ perform from a project management standpoint?

They set up a few interfaces where we could communicate regularly and see updates on the website. They were hands-on from the beginning, sitting down with me and keeping me involved. They listened to my requests and we took it from there. I can’t say anything more positive; everything that we wanted got done. They did everything in a professional way.

What did you find most impressive about them?

First, they were very solution drive. They found a whole host of ways to implement changes throughout the project, accommodating what we needed within our budget. They came to us with a whole host of solutions and let us pick which was best for us; this was very favorable.

They also paid a lot of attention to detail. I was very detailed with the design since color and paint are our business, and they were very good with them.

Are there any areas they could improve?

I wouldn’t say this is a negative, but it’s something they started doing during the process. In retrospect, they should implement it with customers from the beginning. They started putting together video tutorials and written explanations for me about how to make things and get info to them in the right format. That helped a lot.

Do you have any advice for potential customers?

Sit down with them and share your requirements and guidelines; have it all well documented and accurate. That way, they’ll have the right idea of what you want. Once they have the blueprint, they go full steam ahead.

BACKGROUND

Please describe your company and position.

I am the Executive of Cancer Care Map

Describe what your company does in a single sentence.

We run an online directory of cancer support services in the UK

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SIVOXI® to accomplish?

• Maintain website
• Upgrade platform software
• Build API capability

SOLUTION

How did you find SIVOXI®?

Referral

Why did you select SIVOXI® over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SIVOXI® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a developer team to oversee the day to day maintenance and site development of our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully migrated to the new platform in August of this year and have successfully launched API partnerships with two companies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Sivoxi team have successfully managed our expectations throughout the project(s), responding in a clear and timely way to questions and challenges that we have faced.

What was your primary form of communication with SIVOXI®?

Virtual Meeting

What did you find most impressive or unique about this company?

They have continually taken the time to understand and manage us throughout the development process.

Are there any areas for improvement or something SIVOXI® could have done differently?

n/a