SIVOXI®

BACKGROUND

Introduce your business and what you do there.

I am the general manager of Prestige Adhesives. We are a commercial adhesive manufacturing company and we specialize in the production of tile adhesives, grout, and other construction-related products for the retail market as and contractors directly.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SIVOXI™?

We required a custom software solution to manage our raw material inventory, determine our recommended daily inventory production numbers on a “per product” basis, and to place orders with various raw material suppliers. We also required assistance with the appropriate formulas and algorithms to be integrated into the software to produce accurate reports that we could rely on.

SOLUTION

What was the scope of their involvement?

They built our web-based applications. We had previously been doing everything on Excel, and every week we would have to manually input our opening balances. It was becoming a mission to carry forward everything.

They put together the UI designs, developed the software as well as crafted and integrated the formulas and algorithms required to accurately process the data inserted into the software.

What is the team composition?

I dealt with one person directly which made everything a lot easier. Anytime I had an issue, I would go to him and then he would go through to his team. Then, he would give me back feedback.

How did you come to work with SIVOXI™?

We were searching online for software developers and came across their website. Our internal IT group was also involved and had a look at it, and after discussing what we wanted to do and our first meeting with them. We were very comfortable with the company. We decided to work with them from there.

How much have you invested in them?

We’ve spent around $20,000.

What is the status of this engagement?

We had a preliminary meeting in March 2019 and ended the project in June 2019. The work is not ongoing at the moment, however, we are currently consulting with them on the next phase of the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us streamline and help make our process more efficient. Our inventory and stock calculations at the end of every week have been much easier. I can see that what we have on the floor is actually what we are supposed to be having based on the data input into the platform. It has allowed us to control the movements of stock much better in the company and that is one of the ways I have seen benefits from what they were able to give us. 

How did SIVOXI™perform from a project management standpoint?

I’m quite happy with how they worked from a project management standpoint. I was always informed about what stage the project was at and when we could expect to have the project completed.

The software was developed and delivered to us within the specified timelines. We had a couple of trial runs together and we went through the processes very briefly and how everything was going to work. Since it’s a live system, we tested it ourselves before they were able to fix everything, but other than that, everything was done very quickly.

They also gave us ideas of what we could possibly look at in the future in terms of further streamlining our operation which is part of the next stages of the project.

What did you find most impressive about them?

I haven’t really dealt with any other providers, but I found it impressive that we simply presented them with the concept and idea, and just the very basic Excel document of what we wanted to do, and they just ran with it. Their ability to craft and implement their algorithms and formulas was fantastic.

Are there any areas they could improve?

When the final build was received, they provided us with an interactive user manual. As helpful as it was, I think it is quite a complex platform. I think I would recommend them doing some sort of live demonstration in the handover as it would have helped to ease things when we pick up the platform and use the software and everything. Other than that, there isn’t too much I have to complain about, to be honest.

Do you have any advice for potential customers?

The biggest thing would be to have a clear understanding of what they want to achieve from the software and the kind of results they are looking for. We were delayed a little on our side just from an internal perspective, and our internal IT people had some issues when they weren’t really sure what they needed to do on our side.

For whoever is working with them, they need to have a clear idea of what they are looking to achieve from the software. Once they can relay that to the company, I think they are more than happy to run with it.

BACKGROUND

Introduce your business and what you do there.

I’m in a top management position at Allied Paint Solutions. We’re the exclusive importer of a multinational chemical company’s automotive refinishing products into Southern Africa. We also appoint distributors throughout the region.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SIVOXI™?

I needed help building a website. We had to build a site that was aligned with the chemical company’s corporate identity and brand. We’re not a subsidiary of those, but we’re affiliated with their brand.

SOLUTION

What was the scope of their involvement?

The website is on WordPress, I believe. They built a backend for me that I can go into and make changes within myself. It was quite a complex development. We’re not just talking about resizing and downscaling and editing content. It’s a very technical website where our end-users and customers can go in and get everything need to know about our products. They also assisted us in changing up our corporate images and logos for the website.

What is the team composition?

They had a whole team people, but I primarily dealt with a project manager and two of the assistants who were involved in coding and design.

How did you come to work with SIVOXI™?

I met them through a friend of mine who’d done work with them and recommended them. We put our website project out for tender to a few people and SIVOXI™ came through as one of the more young and inspiring companies.

How much have you invested with them?

We’ve spent around $12,000 with them so far.

What is the status of this engagement?

We’ve been working together since October 2018. Although the project is finished, we’re always adding features and improvements. We’ve also discussed them doing other websites for our distributor companies.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback we’ve gotten on the website has been extremely positive. We’re in one of those industries where you don’t generally get too much feedback so we asked our internal staff, respected customers, and the company who’s products we distribute and they were extremely happy.

How did SIVOXI™ perform from a project management standpoint?

They set up a few interfaces where we could communicate regularly and see updates on the website. They were hands-on from the beginning, sitting down with me and keeping me involved. They listened to my requests and we took it from there. I can’t say anything more positive; everything that we wanted got done. They did everything in a professional way.

What did you find most impressive about them?

First, they were very solution drive. They found a whole host of ways to implement changes throughout the project, accommodating what we needed within our budget. They came to us with a whole host of solutions and let us pick which was best for us; this was very favorable.

They also paid a lot of attention to detail. I was very detailed with the design since color and paint are our business, and they were very good with them.

Are there any areas they could improve?

I wouldn’t say this is a negative, but it’s something they started doing during the process. In retrospect, they should implement it with customers from the beginning. They started putting together video tutorials and written explanations for me about how to make things and get info to them in the right format. That helped a lot.

Do you have any advice for potential customers?

Sit down with them and share your requirements and guidelines; have it all well documented and accurate. That way, they’ll have the right idea of what you want. Once they have the blueprint, they go full steam ahead.

BACKGROUND

Please describe your company and position.

I am the Head of Finance of a hospitality and leisure company

Describe what your company does in a single sentence.

We own and manage a collection of luxury safari lodges in South Africa

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SIVOXI® to accomplish?

• To streamline and automate the client’s billing workflow by developing a custom cloud integration between their property management system (NebulaPMS) and accounting system (Xero)

SOLUTION

How did you find SIVOXI®?

Online Search

Why did you select SIVOXI® over others?

High ratings

How many teammates from SIVOXI® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Improve invoicing accuracy by reducing manual data entries as well as speeding up the billing workflow through API integration and automation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reducing processing time daily for this process, from 45 mins down to 5 mins

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were felxible, considerate to our needs, and everything was done on time. What I liked is the way we were involved and walked through any technical issues that we, as non-technical people, wouldn't have understood 

What was your primary form of communication with SIVOXI®?

Virtual Meeting

What did you find most impressive or unique about this company?

Great scoping, and excellent customer service, availability and walking us through it at all times

Are there any areas for improvement or something SIVOXI® could have done differently?

Nothing noted

BACKGROUND

Please describe your company and position.

I am the Executive of Cancer Care Map

Describe what your company does in a single sentence.

We run an online directory of cancer support services in the UK

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SIVOXI® to accomplish?

• Maintain website
• Upgrade platform software
• Build API capability

SOLUTION

How did you find SIVOXI®?

Referral

Why did you select SIVOXI® over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SIVOXI® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a developer team to oversee the day to day maintenance and site development of our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully migrated to the new platform in August of this year and have successfully launched API partnerships with two companies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Sivoxi team have successfully managed our expectations throughout the project(s), responding in a clear and timely way to questions and challenges that we have faced.

What was your primary form of communication with SIVOXI®?

Virtual Meeting

What did you find most impressive or unique about this company?

They have continually taken the time to understand and manage us throughout the development process.

Are there any areas for improvement or something SIVOXI® could have done differently?

n/a