SiteTuners

BACKGROUND

Please describe your company and position.

I am the COO of Q Report

Describe what your company does in a single sentence.

Provide a specialised jewellery and watch insurance product.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SiteTuners to accomplish?

• Optimisation of new lead quote journey
• Optimisation of sales guidelines and scripts

SOLUTION

How did you find SiteTuners?

Referral

Why did you select SiteTuners over others?

• Referred to me
• Company values aligned

How many teammates from SiteTuners were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Optimisation of sales quote journey online and creating guidelines for sales staff during the sales journey with a focus on conversion optimisation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved conversion rates 
• Improved onboarding and consistency of communication from sales staff.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, they demonstrated exceptional time management skills, consistently meeting or even surpassing deadlines. Their ability to keep the project on track and ensure timely delivery of all components was instrumental in its success. This reliability instilled confidence in our team and allowed us to plan effectively. They were also incredibly responsive to our needs. 

They always maintained open lines of communication, actively listening to our concerns and requirements. Whenever we had questions or needed adjustments to the project scope, they were quick to address them. Their proactive and client-centric approach made us feel valued and well-supported throughout the project.

What was your primary form of communication with SiteTuners?

Virtual Meeting

What did you find most impressive or unique about this company?

Their profound alignment with our company values. Evidently, they had taken the time to thoroughly understand our mission and core principles. This alignment permeated every aspect of their work, from project execution to communication. It felt like we were working with an extension of our team, united by a shared commitment to our values and mission.

Are there any areas for improvement or something SiteTuners could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the VP Sales of Kremp Florist

Describe what your company does in a single sentence.

Retail flower shop

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SiteTuners to accomplish?

• Increase conversion rate on our website

SOLUTION

How did you find SiteTuners?

Have known about them for years from conversion conferences I have attended

Why did you select SiteTuners over others?

• Great culture fit
• Company values aligned
• Excellent presentations

How many teammates from SiteTuners were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started with our home page, the global header and footer. They made recommendatons for all 3 areas to help us convert more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Simply put, the results were incredible. Our conversion rate jumped over 80% compared to last year. We went from 2.59% to 4.69%. Best of all, this was achieved by simply updating our home page, the header and footer. We are continuing our work with them to improve several other pages along the customer journey and are confident that the conversion rate improvements will continue. A big thank you to Shane, Ana, Jeff, Marty and their experienced team. Highly recommended on all levels.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Work was delivered quickly and efficiently. So great that our developers couldn't get the changes live quick enough!

What was your primary form of communication with SiteTuners?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very easy to work with. They know what they are doing so we wanted to give them as litle resistance as possible.

Are there any areas for improvement or something SiteTuners could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am an executive at BioLife Plasma Services

Describe what your company does in a single sentence.

Plasma collection for pharmaceuticals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SiteTuners to accomplish?

• Increase our profile creation rate on the website
• Increase new donor conversion rate
• Increase appointment creation rate on the website

SOLUTION

How did you find SiteTuners?

Online Search

Why did you select SiteTuners over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SiteTuners were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Optimize our website and app for conversion, including providing revised user journeys, page wireframes and designs, copywriting, graphic design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Sitetuners has led us to dramatically improve the flow for new donors to find their personalized bonus, this has not deployed yet but I'm anticipating seeing a ~10% increase in appointments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Not only were deliverables were provided on time, Sitetuners always provides more than you think they will. They are extremely generous with their time and brain-power. They recognized that our needs were extensive but worked with us to prioritize the recommendations that will have the highest impact. We are currently working to implement these recommendations.

What was your primary form of communication with SiteTuners?

• Virtual Meeting

What did you find most impressive or unique about this company?

Sitetuners are truly experts in conversion - they uncovered insights and opportunities for conversion that will truly help us move the needle. And as mentioned previously, they are so generous with their time, they are invested in your business and driving results with their recommendations.

Are there any areas for improvement or something SiteTuners could have done differently?

The only thing is they were quite vocal about the amount of changes that needed to be made to the site, I think they were overwhelmed. However, they were able to focus and help us hone in on the most impactful changes.

BACKGROUND

Please describe your company and your position there.

I'm responsible for marketing at a software company that serves the small business market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SiteTuners?

We were driving traffic from ads to our website but were not converting enough visitors to leads. We hired SiteTuners to optimize our funnel.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched several vendors and spoke to a few. SiteTuners provided exceptional advice in an initial call that allowed us to get an immediate "win" before we even hired them. All the vendors provided advice but none were as in depth as SiteTuners.

Describe the project in detail and walk through the stages of the project.

We've been iterating throughout the funnel, including on the ads landing page, on the booking page, and on every page of the website. SiteTuners has also gone beyond this to provide guidance on all our post-booking communications (across email, sms, and phone) and how we can more effectively use social media and SEO to drive organic traffic to our website.

How many resources from the vendor's team worked with you, and what were their positions?

We work with an account manager who brings in other agency resources on an as-needed basis, including for design and tracking setup.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've tripled the conversion rate on our ads landing page since working with SiteTuners: from 3.3% to 9.7%. We're also delivering higher-quality leads through the addition of qualifying criteria, reducing the number of wasteful sales appointments by 15%.

How effective was the workflow between your team and theirs?

We meet for an hour each week. I often send testing results to SiteTuners prior to the call so we can maximize our time. Based on their guidance and suggestions for prioritization, we set up and run experiments in the days after the call.

What did you find most impressive or unique about this company?

SiteTuners is uniquely invested in our business. We have a vendor-client relationship like no other, and I deeply appreciate it.

Are there any areas for improvement or something they could have done differently?

Over time I've learned where their strengths and weaknesses lie and how we can best use their unique knowledge to our advantage. That took some months but we are now seeing more rapid iteration and funnel optimization.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and sales and operations manager of a window tinting company. We provide window tinting for various industries and purposes, including automotive, residential, commercial, and government facilities. Our products go from safety film to decorative film and film to keep heat out.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SiteTuners?

Martin (President) had written a book about website optimization, and I also had done some research on the matter and realized that I had various things on my site that were outdated from when we had it created in 2007. Thus, we decided to update our site with newer technology and, hopefully, reduce my bounce rate.

SOLUTION

What was the scope of their involvement?

SiteTuners has helped us update our website. Initially, they went through our website, and we discussed our business and what window tinting was. During this process, we also had 2–3 onboarding calls to discuss our market, our industry, and our competitors.

After the onboarding process, SiteTuners installed Hotjar to look at our site’s heat maps and see where people were spending their time. Then, they started making recommendations to help us rearrange its layout to put the information users were naturally gravitating towards front and center. They also recommended changes to various aspects of our website, such as the forms and the verbiage used.

Throughout this process, SiteTuners suggested a lot of changes to our site, but the web developer on our side was taking a lot of time implementing them. Thus, we ultimately got rid of the developer and tasked SiteTuners with the complete redevelopment of our website.

In addition to web development and design, SiteTuners has also helped us with SEO and ad spend optimization. Before SiteTuners’ involvement, we were spending money on Google Ads, but we weren’t sure what we were doing exactly. Therefore, they helped us target our audience better and created an advertising campaign for commercial window tinting.

What is the team composition?

I’ve worked with Martin; Eric (Director of Optimization), who used to manage our account; Clint (Conversion Analyst), who is responsible for our SEO; and Jeff (Senior Director of Optimization), who was in charge of our website’s redevelopment.

How did you come to work with SiteTuners?

I’m part of a fraternal organization where Martin is also a member. Although we didn’t talk about work in this place, we both knew what the other did professionally. Eventually, I asked him if he could take a look at our site and give me a few suggestions to improve it. The list of improvements he came up with was so extensive that I decided to hire SiteTuners to dive more in-depth and make the necessary changes.

How much have you invested with them?

We’ve spent between $40,000–$60,000.

What is the status of this engagement?

We started working together around April 2020, and our engagement is ongoing; we pay a monthly retainer.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Although we thought we were doing well with our advertising before, SiteTuners has optimized our marketing spend by targeting our ads better. When they created the commercial window tinting campaign, we started getting more calls for larger commercial projects than we were in the past. Now, we revisit results during our monthly calls, and we’ve also seen an improvement in our cost-per-click rate; it keeps decreasing.

Additionally, SiteTuners made our site kinder and more conversational by changing the verbiage used. For example, our previous form lit up red when a user didn’t complete it correctly, which probably made them feel bad and not fill it out instead. Now, whenever a field is not completed or completed incorrectly, a friendly message asks them to provide the right information. Thanks to this, we’ve seen an increase in the number of form submissions.

A noticeable concrete achievement of SiteTuners’ work was claiming our brand name in the market. Someone was using our name as part of their advertising campaigns, so when people looked for our name, they were directed to our competition. Once we brought that to SiteTuners’ attention, they did something to claim the name, so our competitors are no longer allowed to use our brand name as a term for their advertising.

How did SiteTuners perform from a project management standpoint?

SiteTuners is very good at project management. We have a monthly team meeting, during which we review our Google Analytics live to see what’s happening with our ad spending. We’ve used Zoom, Microsoft Teams, and email for communication, and we use Calendly to set up the meetings.

What did you find most impressive about them?

SiteTuners is very responsive and fairly priced, and they do what they promise. Additionally, the fact that I know Martin personally makes them very trustworthy.

Are there any areas they could improve?

No, I really enjoy working with them. I have nothing but compliments for them.

Do you have any advice for potential customers?

Communicate what you want to accomplish, and they’ll tell you how to accomplish it.

BACKGROUND

Please describe your company and your position there.

I am the Managing Director of Difrent Rental, a web-based consumer finance business that offers mobile phones, technology items, home entertainment products and appliances to consumers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SiteTuners?

Difrent Rental was preparing to re-platform from its initial content management system to a more flexible platform. We decided to update the look of our homepage at the same time, and engaged SiteTuners to assist. We were so impressed with their services that we then engaged them for a period of several months to review remaining sections of our website and conversion flow and to provide suggestions on improvements

SOLUTION

How did you select this vendor?

I looked at a number of conversion rate specialist firms in Australia, the UK and USA, and spoke with a shortlist via Zoom. Marty, the President of the company, made time available despite the significant overseas time difference (we are in Australia) and within minutes of beginning to speak with him I knew they were the partners for us.

Describe the project in detail and walk through the stages of the project.

Marty personally reviewed our website and provided us with detailed suggestions about elements we should consider updating to drive conversion rate. Following the completion of our re-platforming and our ongoing engagement with SiteTuners we had twice-monthly meetings via Zoom to discuss strategy, performance, findings and new conversion rate recommendations.

How many resources from the vendor's team worked with you, and what were their positions?

After working with the Marty, the President of SiteTuners, for our re-platforming project we then worked with Jeff (Director of Optimization) and Martin (Conversion Rate Analyst) on an ongoing basis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Following several months of work with SiteTuners our website looks nothing like it used to. From navigation, to product page layouts, to abandon cart communication processes every element of our website has improved from a usability perspective and is geared towards conversions. Overall, comparing our current conversion rate to our conversion rate for the 6 months prior to working with SiteTuners, conversion rate has improved by 18.5%

How effective was the workflow between your team and theirs?

Communication was always outstanding. Nearly all of our communication occurred in online meetings, following which SiteTuners provided notes and a summary of next steps. Additionally, if there was anything to discuss out of the scheduled meeting cycle the team were always quick and accommodating in reviewing and responding to emails.

What did you find most impressive or unique about this company?

SiteTuners excel in being able to identify opportunities for conversion rate improvements and then being able to distill these into clear and concise recommendations, either verbally, in writing or in mock-ups as required. At no time did I ever feel that they were working from a pro-forma list of recommendations. Every suggestion they've provided was highly tailored to our needs, our product, and our resource capabilities.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

Rutgers School of Business–Camden is one of four units within the Rutgers University–Camden campus

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SiteTuners, and what were your goals?

Overarching goal was to optimize conversion across most popular web pages. SiteTuners diligently worked through our top 20 pages.

SOLUTION

How did you select this vendor and what were the deciding factors?

Initial meeting was with owner of company, who walked us through some examples of how SiteTuners could support us. This grew into a full deck presentation of what SiteTuners would implement. This presentation closely represented what our vision was for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

SiteTuners connected two Account Directors with us for implementation. Step one began with a thorough questioning of what we were hoping to gain and which specific pages should be reviewed and wireframed. Heatmapping was set-up for additional analysis. We then met weekly with SiteTuners to review and approve suggested changes.

How many people from the vendor's team worked with you, and what were their positions?

Two Account Directors

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has just ended. A/B testing has shown positive conversion rates.

Describe their project management style, including communication tools and timeliness.

Management style was organized and clear. Google Docs and video recordings were used throughout.

What did you find most impressive or unique about this company?

Their delivery was quite detailed. Video recordings of their internal discussions supplemented the slide decks in case our team wanted to see how they came to each decision.

Are there any areas for improvement or something they could have done differently?

Nothing that they could do differently. If we were to re-do this process, we would have invested an additional amount for their team to implement all changes themselves.

BACKGROUND

Please describe your company and your position there.

I was the president of a real estate data company. We had a SAAS web application used by real estate agents, appraisers, investors and other real estate professionals for the purpose of research, valuation, and prospecting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SiteTuners, and what were your goals?

We were looking to update our web site, sales and marketing processes to better convert potential customers, retain customers, and create additional value for customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor was highly recommended by a client of ours. I also worked with Sitetuners through the client.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Web site optimization for conversion. Enhance the sales funnel work flow. Modify content and workflows on the web site to be more straightforward and value driven. Tools used: Hotjar, Cartstack, Google Analytics, Google Adwords, Active Campaign.

How many resources from the vendor's team worked with you, and what were their positions?

Eric Itzkowitz: Primary point of contact Clint Falcon: PPC

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our web site workflow was substantially improved. Our number of signups through the web-site increased, while the number of calls for assistance signing up decreased. Customers clearly found the site easier to work through.

How effective was the workflow between your team and theirs?

Workflow was very effective. All team members had clear expectations.

What did you find most impressive or unique about this company?

They were very practical, organized and able to execute on ideas. They were able to meet us on our level, and set and keep appropriate timelines.

Are there any areas for improvement or something they could have done differently?

There's always room for improvement, but overall Sitetuners did what they said they were going to do. They were very knowledgeable and effective - and a pleasure to work with.

BACKGROUND

Please describe your company and your position there.

I own a digital marketing agency in Toronto, Ontario, providing lead generation and reputation management services to a variety of clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SiteTuners?

A client of mine had good traffic to her e-commerce website but a very low conversion rate to sales.

SOLUTION

How did you select this vendor?

Marty from SiteTuners did an audit of the client's e-commerce website and made a number of recommendations to improve and optimize the conversion rate and improve sales. Marty clearly explained the why and the how of each recommendation and did so in a way that made the client happy and excited about seeing improved results.

Describe the project in detail and walk through the stages of the project.

There were two audits 6 months apart and two 90 minute face-to-face (zoom) sessions with the client. Marty followed up with a video recording of the sessions and a series of back and forth emails to further clarify and support the client in their implementation efforts.

How many resources from the vendor's team worked with you, and what were their positions?

Marty and his support team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, the clients conversion rate quickly doubled and they have been seeing the highest revenues in the 20+ history of the company. They have embrace their e-commerce site as an important channel of business rather than relying strictly on brick and mortar, enabling them to better compete in on online world. Further, their SEO, social and advertising dollars designed to drive traffic to their website is generating far better returns asa result of their increased conversion rate from all channels.

How effective was the workflow between your team and theirs?

We all sincerely appreciated Marty's professionalism, humor, and authentic desire to help and support our client in navigating through a confusing and complex environment of online sales.

What did you find most impressive or unique about this company?

That his recommendations were all based on a significant amount of experience and consumer behaviour testing, and the time he took to explain not-only the how but the WHY behind each recommendation based on consumer behaviour.

Are there any areas for improvement or something they could have done differently?

None at all.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of business and corporate development for a biotechnology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SiteTuners?

We needed someone to review our website and understand our issues so we can address and accommodate our customers and prospective clients.

SOLUTION

What was the scope of their involvement?

SiteTuners provides me with web consultancy and identifies our hurdles to our conversion process. They’re helping us highlight some of our trust elements and meet the visitors’ comfort levels to make them see that we’re a legitimate business. So far, they’ve come up with strategies about the layout, language, scripting, and overall arrangement of the pages.

Additionally, they have all these tools like Google Analytics to determine the quality of our platform and monitor its performance.

What is the team composition?

Their involvement would depend on the issue we’re trying to address. If we need help with the design aspect, they’ll bring in a designer or someone of similar expertise.

How much have you invested with them?

So far, we’ve invested around $25,000 USD.

What is the status of this engagement?

The ongoing partnership started in January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since partnering with SiteTuners, we’ve seen a 200% growth in conversion. The team is really good at conversion rate optimization, because we’ve been getting high-quality leads instead of meaningless traffic.

How did SiteTuners perform from a project management standpoint?

They’re great from a project management standpoint, and we mostly communicate through Zoom and email.

What did you find most impressive about them?

We’re impressed by the quality of their work and fast turnaround time.

Are there any areas they could improve?

I can’t think of anything they could improve on.