Singular Agency

BACKGROUND

Please describe your company and position.

I am the Head Wealth Management Division

Describe what your company does in a single sentence.

Wealth Management for clients

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• Help develop a system that makes our back office process more efficient, organized and automatized.

SOLUTION

How did you find Singular Design?

Referral

Why did you select Singular Design over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Singular Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Background: Our company identified a need to modernize its back office operations and improve client accessibility to investment data. Singular was engaged to assist in this endeavor. 
2. Key Deliverables: 
   1. Back Office Automation System: Design and implement a system to automate routine back office tasks. Integration with existing company databases and systems. Training for our company staff on the new system. 
   2. Client Access Portal: Development of a secure online platform for clients. Real-time display of client investment data. User-friendly interface with easy navigation. Multi-device compatibility (desktop, mobile, tablet). Secure login and authentication mechanisms. 
   3. Data Integration: Seamless integration of real-time investment data into the client portal. Ensure data accuracy and integrity. Regular system backups and data redundancy measures. 
   4. Testing and Quality Assurance: Comprehensive testing of both back office automation and client portal systems. Addressing any bugs or issues identified during testing. Ensuring the platform meets industry standards and regulations. 
   5. Training and Support: Training sessions for company staff on the new systems. User manuals and documentation. Ongoing technical support and system updates as required.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Operational Efficiency: 
  • Before: company's back office operations required manual input and processing, taking an average of 20 days to send all reports. 
  • After: With the automation system in place, the average time spent on similar tasks reduced to 3 days, marking a significant improvement in efficiency. 
• Client Portal Usage: 
  • Before: Clients had no direct access to their investment data and relied on periodic reports or direct communication. 
  • After: Post-launch, 100% of company's clients registered on the portal within the first month, and most actively use the platform monthly to monitor their investments. 
• Data Accuracy and Integrity: 
  • Before: Manual data entry led to an high error in investment reports. 
  • After: Automated data integration reduced the error rate to 98%, enhancing the reliability of the data presented to clients. 
• Client Satisfaction: 
• Staff Training and Adaptation: 
  • Before: Staff relied on traditional methods for back office operations and client communication. 
  • After: Post-training, 100% of the staff reported ease in using the new system, and 100% noted a reduction in client queries due to the self-service nature of the portal. 
• System Uptime and Reliability: 
  • Before: No system. 
  • After: The new platform ensured consistent availability for both staff and clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. Approach to Project Management: Singular adopted a structured and systematic approach to project management. They utilized modern project management tools and methodologies, ensuring that every phase of the project was meticulously planned and executed. Their team was organized, with clear roles and responsibilities assigned, ensuring that there was no overlap or confusion. 
2. Timeliness: Singular consistently delivered items on schedule. From the initial phases of design to the final stages of implementation, they adhered to the agreed-upon timelines. Any potential delays were communicated well in advance, and they often took proactive measures to mitigate any risks that could impact the schedule. 
3. Responsiveness to Needs: One of the standout qualities of Singular was their responsiveness. Whenever we raised concerns or provided feedback, they were quick to acknowledge and address them. They maintained open channels of communication throughout the project, ensuring that our needs and preferences were always at the forefront of their work. Their agile approach allowed for flexibility, making it easy to incorporate any changes or adjustments as the project progressed. 
4. Client Collaboration: Singular emphasized collaboration. Regular update meetings were scheduled, where they presented progress, sought feedback, and discussed the next steps by using a very efficient platform "Singular Stories" . This collaborative approach ensured that we were always in the loop and that the final product was aligned with our vision and requirements. 
5. Problem Solving: On the few occasions where challenges arose, Singular showcased their problem-solving prowess. They approached issues with a solution-oriented mindset, ensuring that any problems were resolved efficiently without compromising the quality of the work. 
6. Feedback Integration: Singular was receptive to feedback. They viewed it as an opportunity to refine and improve the project. Every piece of feedback we provided was taken into consideration, discussed in detail, and, if deemed beneficial, integrated seamlessly into the project. 
7. Rating: Given their exemplary project management skills, timely deliveries, and exceptional responsiveness to our needs, I would rate Singular a solid 9.5 out of 10 for their work on the Reporting Platform Development Project. Their dedication to client satisfaction and commitment to excellence was evident throughout our collaboration.

What was your primary form of communication with Singular Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Singular was their ability to quickly understand the intricacies of our complex investment landscape. The world of investments is multifaceted, with various asset classes, each presenting its unique reporting challenges. Singular Design's team showcased an impressive depth of understanding in this realm. Singular's strength lay in their ability to grasp the nuances of different asset classes. 

Whether it was equities, fixed income, or alternative investments, they demonstrated a comprehensive understanding of each. This knowledge was not just theoretical; they knew the practical challenges associated with reporting and managing each asset class. Their platform presented a way that made sense to both seasoned investment professionals and clients with limited investment knowledge. This balance is hard to strike, but Singular managed it very well. 

Furthermore, their system was not a generic one-size-fits-all solution. It was tailored to our specific needs, reflecting a deep understanding of our operations and the investment world at large. The platform they developed seamlessly integrated the diverse asset classes, ensuring consistent, accurate, and user-friendly reporting across the board.

Are there any areas for improvement or something Singular Design could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Chief Product Officer at an EV charging service provider.

Describe what your company does in a single sentence.

We are an Electric Vehicle (EV) charging service provider offering affordable, turn-key solutions for EV charging station installation, operation, and maintenance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• Build a in-house technology product MLP to fully support our business needs
• Create a modern and future-proof solution that users love using.

SOLUTION

How did you find Singular Design?

Online Search

Why did you select Singular Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Singular Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Singular was hired to build our first in-house technology product from ideation to launch. This product is a mobile and web-based solution that manages a fleet of iOT devices and related services. Singular spent considerable time and care empathizing with and understanding the problems users of related applications have today, which is critical to building technology that genuinely matters. 

They used this empathy and knowledge, as well as the curated vision we had to solve these problems, to design and test an experience that well-exceeded our expectations. Meanwhile, every team member treats you with the upmost of respect and genuinely cares about generating results for you. We are 6 months into this project and we're almost done building the MLP! 

This project was not easy by any means; the MLP itself represents an innovation in our industry and was a project unlike any undertaken by Singular before. I am very proud of this team for a product soon to be measured in results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Full understanding of and empathy for the problems users of our solutions face. Incremental design progress that lead to a fully designed mobile and web app experience. Incremental build progress that is leading to a fully built MLP product contacting mobile and web app experiences. 

All of this is measured via Singular Stories, their product management platform, where each ticket's acceptance criteria must be met and verified via proof that is uploaded by each team member responsible for the ticket. This system ensures the value you agree to build each sprint will get built; kind of the ultimate value transparency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent; my product owner on the team has been an excellent resource for managing all the complex needs and requests that had to be completed throughout this process. He has been highly communicative/responsive to the huge number of needs we've had and handled them gracefully and quickly. 

Going into the project, we had an aggressive goal to complete the project in an earlier timeframe, but every delay that happened was caused by factors external to Singular. Their ability to easily adapt to external factors that modified how we will access certain key data for our experience, and still be able to produce the executed vision quickly and with a smile on their faces, has been one of the most valuable parts of the Singular experience to date.

What was your primary form of communication with Singular Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

At first impression back in January 2023, what impressed me most about Singular (and what I thought was most unique) was that you created your own project management platform using the technologies that you also deploy for your clients. 

I could see based on reviews that you had a history of delivering a full-suite agile development team to build new software products from scratch, and the fact that you had a fully functioning, and fairly complex, project management platform driving all of this innovation was the driving factor to choosing Singular over other companies that do similar technical builds. 

6 months into the project, I would say that your implementation of agile, and the team members you've hired to fill those agile roles, is really what is most impressive and unique about Singular. I have worked at several SaaS companies in PM roles and have learned plenty about how agile teams work at some of the "best" companies in the world, and I think Singular is better. 

Aside from the fact that your implementation of agile leads to measurable results that far exceed the abilities of most agile teams, there is an additional human element that Singular gets right (and very few companies do get right); they truly empathize and care about what they are creating and building every day. 

Team members are engaged and excited to provide results for you, which to me signals an excellent culture at Singular with employees who are treated right and excited to perform their craft to create and build. To me, there is no other kind of organization I would care to support more than one that does right by its employees while also simultaneously exceeding expectations time and time again. The system works!

Are there any areas for improvement or something Singular Design could have done differently?

The only area I believe could be improved is transparency around SP estimations. Generally this wasn't a problem as most tickets were reasonably sized SP-wise, and those estimates also seemed reasonable. But I think for certain tickets that get to higher story point estimates (like 15-20+), if there is a way to explain the need to assign that higher workload to that item, that could help in certain situations.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CFO of Osmo Wallet

Describe what your company does in a single sentence.

Payments app using Bitcoin as rail.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• Develop our MVP

SOLUTION

How did you find Singular Design?

Referral

Why did you select Singular Design over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Singular Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Singular was a great ally for us since a very early stage in the company. They helped structure our initial idea and focus on building an app that delivered the most value to our target user. They built our first MVP and have accompanied us in the process of transforming it into a robust and reliable product serving thousands of users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• MVP Launch 
• New design implementation based on company pivot 
• New builds 2 times a week

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Singlar has been incredibly proactive and flexible to make sure that we had the team that best fit our needs. After some initial changes they have put together a great team that has been consistently delivering on a weekly basis. The Singular Stories platform has been a great tool to have visibility of what is being worked on as well as prioritizing futuro work.

What was your primary form of communication with Singular Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Singular's CEO, Juan, has been an incredible ally that has gone above and beyond to make sure that we accomplish not only our technical goals but also our business goals.

Are there any areas for improvement or something Singular Design could have done differently?

We had a bit of a rocky start while Singular understood the difference between an enterprise client and the fast moving startup that we are but they swiftly rearranged everything to adapt to our rhythm and needs.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Travel Journal App

Describe what your company does in a single sentence.

A travel journal app

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• MVP

SOLUTION

How did you find Singular Design?

Online Search

Why did you select Singular Design over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Singular to create a fully functional MVP using Flutterflow. I provided the UI/UX design and Singular's team managed the app development using Flutterflow, to publish the app on iOS and Android.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every sprint, I was able to view and QA the progress that the team had made on the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very responsive to how I wanted certain features to work or certain UI elements to look. The project leader was also very communicative and did a great job in managing all the tasks that were to be completed in a particular sprint. However, due to various Flutterflow challenges, some features were not accomplished (good to confirm beforehand) while few other tasks did get occasionally delayed. 

But the best part is that as a client, I only paid once the task had been completed as per the deliverables stated for each task. And 90% of the time, the initial estimate of story points for the task didn't change.

What was your primary form of communication with Singular Design?

Virtual Meeting

What did you find most impressive or unique about this company?

What's great is that, as a non-technical founder, I feel as though I can actually trust a team to work on my project and I could see progress every two weeks. It's really hard to find such a team, especially being in different countries!

Are there any areas for improvement or something Singular Design could have done differently?

I felt that as a founder, I wanted to QA every part of the app in every possible scenario to check what could break. This was great, but it also meant I kept finding a lot of bugs which the QA team hadn't looked into. So, it would be great if testing is done absolutely thoroughly so that the client doesn't have to come back multiple times with things to be fixed. Other than that, the project did get delayed but nothing is really on time when it comes to development.

BACKGROUND

Please describe your company and position.

I am the CEO of Life Aid Holdings, Inc.

Describe what your company does in a single sentence.

whole health human performance improvement

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Agency to accomplish?

• software development
• Database architecture

SOLUTION

How did you find Singular Agency?

• Online Search
• Referral

Why did you select Singular Agency over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Singular Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UI/UX design, build, and database architecture for LifeScore app

Database Implementation 

Dashboard/Analysis Development 

Testing/Validation/Support 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timeline sprints of the development process

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they were very responsive and timely with twice weekly stand up meetings

What was your primary form of communication with Singular Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The customer service has been good, except I do not prefer to use Slack for daily communication.

Are there any areas for improvement or something Singular Agency could have done differently?

be more flexible with communication channels to be more responsive to customer operations

BACKGROUND

Please describe your company and position.

 I am the CEO of a nonprofit organization 

Describe what your company does in a single sentence.

We provide emotional and mental health tools to children and adults starting at age 3

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Agency to accomplish?

• Build an App
• Maintain the e App
• Help with other AI projects

SOLUTION

How did you find Singular Agency?

Referral

Why did you select Singular Agency over others?

• Good value for cost
• Company values aligned

How many teammates from Singular Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developed an App geared towards teens for strengthening their mental health emotions. We used both voice and txt to walk the end user through this experience. We are currently working on gamifying the App.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The App was produced, submitted to the Apple Store, and approved within our budget and timeline!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are efficient, great communicators, and have been a trusted partner for all our projects!

What was your primary form of communication with Singular Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

There ability to meet our organizations needs in the timeframe we need and on budget!

Are there any areas for improvement or something Singular Agency could have done differently?

In general I’ve been happy!

BACKGROUND

Please describe your company and position.

 I am the CTO of a software company 

Describe what your company does in a single sentence.

People management tool

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Agency to accomplish?

• Automate onboarding process to our platform
• Develop the customer facing web admin app

SOLUTION

How did you find Singular Agency?

Other

Why did you select Singular Agency over others?

Referred to me

How many teammates from Singular Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Development of the customer-facing web admin app
• Implement the initial design into screens 
• Add functionality to the said screens

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed the initial implementation of the web admin app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were responsive to our requests and always strived to deliver their work on time.

What was your primary form of communication with Singular Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their internal system manages their sprints and progress.

Are there any areas for improvement or something Singular Agency could have done differently?

Further quality assurance on the code quality.

BACKGROUND

Please describe your company and position.

I am the CEO of Maverick Solutions Group

Describe what your company does in a single sentence.

Creative media management software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• Validate the viability of a lowcode approaches to our application.

SOLUTION

How did you find Singular Design?

Referral

Why did you select Singular Design over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Singular was asked to take a core workflow that our users need and duplicate it in Flutter. We picked a workflow that would have been challenging to recreate in traditional custom software/frameworks. They were asked to create a feature that included more than one commonly used API's and AI to meet our users in the technology they are already in. 

They created a simple and easy sign-in process leveraging Google sign-up and sign-in, in addition to the feature workflow. We wanted a functional product that stakeholders and beta members could test. They were able to deliver this in less than 4 weeks. The application was also responsive for multiple devices, from Web to Mobile.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A fully functional feature designed and developed. 
• A testable and shareable feature to share with stakeholders and beta testers with ease. 
• Work sessions with the whole team to ensure alignment and focus on the main objective. 
• Intentional focus on the core needs first. 
• Great communication from the team on deliverables and project dependencies. 
• Successfully integrating with Instagram. 
• Successfully integrating with AI. 
• An intuitive and quick value add to users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Singular's project management was top-tier. They were available anytime I needed it as a client. They were flexible while remaining accountable. They held consistent meetings to keep everyone on the same page and ensure the project moved forward. They didn't require significant communication overhead. I was impressed with the culture and lean methodology the entire team operated in.

What was your primary form of communication with Singular Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Singular is the development team product teams dream about. They don't just talk about being agile they are agile. They are very relational and collaborative with their clients. The team’s intentional steps mitigated the headaches I generally encountered with development. They made what I hoped would be possible, a reality. Not just from a technical perspective but also from a strategy perspective.

Are there any areas for improvement or something Singular Design could have done differently?

I am excited to see Singulars work more public and visible! I think a hands-on application for potential clients to demo would impact Singular's buy-in. Especially for the individuals that aren't in the weeds of development, like investors and stakeholders.

BACKGROUND

Please describe your company and position.

I am the CEO of Cannabolt Inc

Describe what your company does in a single sentence.

Cannabolt provides bitcoin infrastructure for the cannabis industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• Development
• Website and App
• Design

SOLUTION

How did you find Singular Design?

Referral

Why did you select Singular Design over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• App and website design, 
• bitcoin functional development, 
• presentation support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Amazing work on presentation, mobile app and design

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are top-tier and superb; I couldn't recommend them more.

What was your primary form of communication with Singular Design?

Virtual Meeting

What did you find most impressive or unique about this company?

The people and how quickly they get the job done.

Are there any areas for improvement or something Singular Design could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the CEO & Co-founder of bondapp.io

Describe what your company does in a single sentence.

bondapp.io is a manager’s best friend. BOND helps managers of virtual teams better understand their teammates and boost engagement, morale, and productivity by gamifying the employee engagement process.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Agency to accomplish?

• Software Development

SOLUTION

How did you find Singular Agency?

Second time working with them

Why did you select Singular Agency over others?

Company values aligned

How many teammates from Singular Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Helped build our User Admin Dashboard (admin.bondapp.io) it is the web app from which managers or founders sign up their teams onto our platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive. Amazing team. They really care about customer satisfaction and try to deliver products as fast as possible. Would definitely recommend. Like every development projects there were some delays but overall very satisfied

What was your primary form of communication with Singular Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their transparency and communication. Very responsive and care a lot about the happiness of their customers

Are there any areas for improvement or something Singular Agency could have done differently?

I think that when building out a platform it is great if they take sometime to understand the market that this technology will be deployed in and assign a tech expert. Example: A B2B SaaS Expert would've been great becauseit would've helped us avoid some roadblocks we face with the software distribution.