Omnichannel Fulfillment

ShipTop is a leading 3PL and eCommerce fulfillment provider utilizing advanced technology and a customer-focused approach to help businesses with scalable logistics solutions. Our comprehensive fulfillment solutions include eCommerce fulfillment, B2B/retail fulfillment, storage, warehousing, and shipping. With strategically located fulfillment centers across Canada, we ensure fast, efficient delivery that helps businesses meet customer expectations while reducing shipping costs.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
50 - 249
Locations
Toronto, Canada
Year founded
Founded 2021
Languages
Timezones

Service Lines

Fulfillment: 80%
Warehousing & Distribution: 20%

Select Focus Area

Fulfillment Services Focus

eCommerce Fulfillment: 65%
Retail Fulfillment: 25%
Amazon Seller Fulfillment: 10%

Supply Chain Mile Stage

Last Mile Logistics: 65%
Middle Mile Logistics: 25%
First Mile Logistics: 10%

Industries

eCommerce: 60%
Retail: 40%

Clients

Small Business (<$10M): 65%
Midmarket ($10M - $1B): 35%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 5 /5

What Clients Have Said

ShipTop offers competitive pricing and strong value, with clients reporting costs around $100,000 CAD annually. They are praised for efficient fulfillment, reduced shipping costs, and responsive service, making them a reliable choice for e-commerce and 3PL needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 2 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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ShipTop Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.8
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Timely and Reliable Fulfillment Services

ShipTop is recognized for delivering fulfillment services on time and within budget. Clients appreciate their timely deliveries, which have resulted in increased sales, reduced customer complaints, and improved customer satisfaction.
Outstanding Customer Support

Clients highlight ShipTop's exceptional customer support. The team's friendly and professional approach, coupled with their commitment to understanding and meeting client needs, makes them a valued partner in logistics and fulfillment.
Challenges with Geographic Expansion

While ShipTop excels in its current service areas, clients seeking geographic expansion, particularly to regions like Europe and Australia, find their capabilities limited. This presents an area for potential growth for ShipTop.
Seamless Integration with E-commerce Platforms

The seamless integration of ShipTop's systems with clients' e-commerce platforms like Shopify and Amazon is praised, facilitating smooth operations and enhanced order processing efficiency.
Excellent Responsiveness and Communication

Clients consistently praise ShipTop for their excellent communication skills and responsiveness. They effectively use virtual meetings, emails, and phone calls to maintain constant communication and quickly address any issues, enhancing client satisfaction.
Impressive Project Management Skills

ShipTop's project management is frequently commended for being well-organized and proactive. They are noted for their ability to adapt to specific client needs and consistently meet deadlines, which supports clients' operational efficiency.

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ShipTop Reviews

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Fulfillment Warehousing & Distribution
eCommerce Fulfillment
+2
Confidential
Nov. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

''They are always available to answer questions and jump on calls to discuss our concerns.''

Sep 4, 2023

E-Commerce Manager, WagBone

Allison Gardner

eCommerce
Vancouver, British Columbia
1-10 Employees
Online Review
Verified

A pet products company has hired ShipTop for order fulfillment BPO. They handle the client's Shopify and B2B orders and also manage customer product returns.

ShipTop delivers reliable, fast, and accurate order fulfillment work for the client's e-commerce while reducing shipping costs. ShipTop uses virtual meetings, email, and an online logistics consulting portal as their main tools. The client also praises the team's attentive and friendly approach.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Ecommerce Manager of WagBone

Describe what your company does in a single sentence.

Our search for quality products for our pets led us to start WagBone. WagBone offers a curated line of stylish and functional pet accessories that are thoughtfully designed for you and your pets. As pet parents, we understand the importance of finding high quality and durable pet accessories for our furry friends.

That's why we spent months searching near and far for the best brands and partners, carefully curating every product to ensure only the highest standards. At WagBone, we are committed to offering a curated selection of pet accessories that are unique, stylish, and are made of high-quality sustainable materials.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ShipTop to accomplish?

Ecommerce order fulfillment
B2B order fulfillment
Returns management

SOLUTION

How did you find ShipTop?

Online Search
Referral

Why did you select ShipTop over others?

High ratings
Pricing fit our budget
Company values aligned

How many teammates from ShipTop were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

In 2021, we partnered with ShipTop to act as our e-commerce fulfillment provider. ShipTop has been fulfilling our D2C Shopify orders, B2B orders, and managing our customer returns. They have been a reliable partner, allowing us to grow our brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They have been a reliable partner, offering us fast and accurate order fulfillment while helping us reduce our shipping costs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The ShipTop team offers fast and accurate order fulfillment for our Shopify orders, handling our B2B shipments to our retail partners, and managing our customer returns. Their online portal offers us a complete overview of our fulfillment and logistics project.

What was your primary form of communication with ShipTop?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The ShipTop team is friendly and attentive to our needs. They are always available to answer questions and jump on calls to discuss our concerns. Their online portal provides us with an easy to use tool to oversee our logistics and fulfillment.

Are there any areas for improvement or something ShipTop could have done differently?

They currently don't offer order fulfillment to Europe and Australia. As a growing brand, we are expanding our business to Europe and need a partner who can help us with fulfillment.

RATINGS

5.0

Fulfillment Warehousing & Distribution
Amazon Seller Fulfillment
+1
$50,000 to $199,999
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“ShipTop’s fulfillment and communication are great.”

Apr 15, 2025

Co-Founder, Nutrition Company

Anonymous

Other industries
Toronto, Ontario
1-10 Employees
Phone Interview
Verified

ShipTop provides logistics, warehousing, and fulfillment services for a nutrition company. The team manages inventory storage and tracking and has integrated the client’s Shopify and Amazon systems with theirs.

The client has seen an increase in sales and doubled their company’s growth year-over-year. The client is happy with ShipTop’s services, which are much quicker than those of their previous service provider. ShipTop delivers work on time and on budget and communicates well via email and phone.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m one of the founders of a nutrition company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ShipTop?

We needed a 3PL and fulfillment partner to ship all our orders and store our products.

SOLUTION

What was the scope of their involvement?

ShipTop provides warehousing, fulfillment, and logistics services. The team does e-commerce and B2B fulfillment. The team also offers inventory storage and tracking. We initially had a meeting with Ash and did an onboarding call. We then started shipping our inventory to their warehouses to store it. ShipTop has integrated our Shopify and Amazon systems into their system.

What is the team composition?

We work with Ash, Arturo, Lara, Claudia, and Paul.

How did you come to work with ShipTop?

I found them on Google.

How much have you invested with them?

We’ve spent around $100,000 CAD yearly.

What is the status of this engagement?

We started working together in February 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Customer satisfaction has been great, and fulfillment has been much quicker than the option we had before. Overall, we’ve had a great experience. Our sales have increased, and our company growth has doubled year-over-year.

How did ShipTop perform from a project management standpoint?

ShipTop delivers work on time and on budget. The team communicates well with us via email and phone.

What did you find most impressive about them?

ShipTop’s fulfillment and communication are great.

Are there any areas they could improve?

No, they’re great partners.

Do you have any advice for potential customers?

I’d recommend them to anybody.

RATINGS

5.0

Fulfillment Logistics & Supply Chain Consulting
Amazon Seller Fulfillment
+5
Confidential
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their responsiveness and adaptability have really helped us streamline our operations and maintain customer trust."

Feb 11, 2025

Co-Founder, Bursera

Alex Goncharov

eCommerce
Vancouver, British Columbia
1-10 Employees
Online Review
Verified

ShipTop provides logistics services for an aromatherapy and natural wellness products company. The team is responsible for managing inventory and order fulfillment and helping reduce shipping costs.

ShipTop has helped the client achieve a reduction in shipping costs and faster fulfillment times, resulting in happier customers. The team has been responsive and proactive, ensuring the client's orders are fulfilled quickly and correctly. ShipTop's personalized approach stands out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Bursera

Describe what your company does in a single sentence.

Aromatherapy and natural wellness products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ShipTop to accomplish?

Inventory Management
Order Fulfillment
Reduce Shipping Costs

SOLUTION

How did you find ShipTop?

Online Search
Referral
Other

Why did you select ShipTop over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from ShipTop were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ShipTop has been an invaluable partner for our eCommerce brand. Their services are reliable, efficient, and tailored to meet our specific needs. We’ve been impressed with their attention to detail, from accurate inventory management to fast and smooth shipping. Their team is responsive and proactive, ensuring that our orders are fulfilled quickly and correctly, allowing us to focus on growing our brand. The integration with our Shopify platform has been seamless, and we’ve noticed significant cost savings since partnering with ShipTop. Highly recommended for anyone in the wellness and lifestyle space!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

-Reduction in shipping costs

-Faster fulfillment times = happier customers

-Staying on top of demand with the ability to store inventory in their warehouses across Canada

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ShipTop's project management has been exceptional. From the start, they demonstrated a clear understanding of our specific requirements for handling aromatherapy products. Their process is well-organized with transparent communication and a platform to access to live updates on inventory, order status, and shipping timelines.

In terms of delivery, ShipTop has consistently met our deadlines, ensuring that items are shipped on time and with care, which is crucial for our brand's reputation. Whenever we've had specific requests—whether it's special packaging for fragile items or last-minute shipping adjustments—they’ve been quick to accommodate and always with a positive attitude. Their responsiveness and adaptability have really helped us streamline our operations and maintain customer trust. Overall, they’ve been an invaluable partner, always going the extra mile to meet our needs.

What was your primary form of communication with ShipTop?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about ShipTop is their personalized approach and attention to detail. While many 3PL providers offer basic services, ShipTop takes the time to truly understand the specific needs of your brand—especially in the case of niche products like ours. They’re not just about shipping; they’re committed to supporting the overall customer experience.

Are there any areas for improvement or something ShipTop could have done differently?

In all honesty, there isn’t much I would change from ShipTop. Their service has been top-notch from day one. They’ve been incredibly adaptable to our unique needs and have consistently delivered high-quality results.

RATINGS

5.0

Fulfillment Warehousing & Distribution
Amazon Seller Fulfillment
+3
Confidential
Jan. 2024 - Ongoing

4.5

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"ShipTop is fantastic to work with, and we highly recommend them!"

Apr 21, 2025

Co-Founder, Food & Beverage Co

Anonymous

Food & Beverage
Vancouver, British Columbia
1-10 Employees
Online Review
Verified

ShipTop provides warehousing and fulfillment services for a food and beverage company.

ShipTop has been a pleasure to work with. The team has managed the project well, delivered on time, been highly responsive, and communicated effectively via virtual meetings. Moreover, the team has taken pride in their work. Overall, the client has been pleased with the engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of a food & beverage company.

Describe what your company does in a single sentence.

Good for you energy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ShipTop to accomplish?

Fulfillment

SOLUTION

How did you find ShipTop?

Referral

Why did you select ShipTop over others?

Close to my geographic location
Referred to me
Company values aligned

How many teammates from ShipTop were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shiptop manages our warehouse and fulfillment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ShipTop is fantastic to work with, and we highly recommend them!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're very responsive.

What was your primary form of communication with ShipTop?

Virtual Meeting

What did you find most impressive or unique about this company?

Great to work with, super responsive and takes a lot of pride in their work.

Are there any areas for improvement or something ShipTop could have done differently?

No.

RATINGS

4.5

Fulfillment Warehousing & Distribution
Amazon Seller Fulfillment
+1
Confidential
Jan. 2023 - Ongoing

4.5

Quality: 4.5

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with their customer support."

Jul 4, 2024

Assistant Manager, E-Commerce Company

S. Lokesh

eCommerce
India
201-500 Employees
Online Review
Verified

ShipTop provides fulfillment services for an e-commerce company. They're in charge of delivering orders to customers within 3–4 days.

Thanks to ShipTop's efficient delivery service, the client has seen an increase in monthly subscription orders and reduced customer complaints. The team is quite reliable — they're able to resolve unexpected issues within a day. Overall, their customer service has been exceptional.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Assistant Manager of an e-commerce company

Describe what your company does in a single sentence.

E-commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ShipTop to accomplish?

Fulfillment
Faster Delivery
Low Rates

SOLUTION

How did you find ShipTop?

Online Search

Why did you select ShipTop over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from ShipTop were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fulfillment service with best rates and faster deliveries to our customers how orders our brand called Vedix. Its hair care products, so customers gerelly expect the deliveries within 3-4 days.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Shiptop helpping us to deliery our orders on time, so we reduced our customer complaints, so our monthly subscription orders are increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Shiptop team is available in Whats app group, if required they will connect in Google meet and resolve if we face any issues within a day.

What was your primary form of communication with ShipTop?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their customer support.

Are there any areas for improvement or something ShipTop could have done differently?

No, They are very good at all the geographics

RATINGS

4.5

Warehousing & Distribution
$50,000 to $199,999
Oct. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are doing a stellar job."

Jan 8, 2024

President, Lift Caddy

Sean Hannigan

Other industries
Vernon, British Columbia
1-10 Employees
Online Review
Verified

ShipTop provides fulfillment services for an electric rack lift manufacturer. ShipTop is responsible for the client's products' shipping, warehousing, and order fulfillment.

ShipTop's work meets the client's expectations. The team answers calls immediately and has constant communication with the client throughout the process. ShipTop delivers work on time and is responsive via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of Lift Caddy

Describe what your company does in a single sentence.

We manufacture electric bike rack lifts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ShipTop to accomplish?

warehousing
Fulfilment

SOLUTION

How did you find ShipTop?

Online Search

Why did you select ShipTop over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Ship Top orchestrated seamless shipping, warehousing and order fullfilment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Constant communication throughout the entire process

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All processes were delivered on time with constant communication

What was your primary form of communication with ShipTop?

Virtual Meeting

What did you find most impressive or unique about this company?

They answered phone calls immediately

Are there any areas for improvement or something ShipTop could have done differently?

They are doing a stellar job.

RATINGS

5.0

Fulfillment
eCommerce Fulfillment
+1
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are doing the job in advance and are very flexible with our requests."

Jul 21, 2023

Demand Planner, E-Commerce Company

Anonymous

eCommerce
United Kingdom
51-200 Employees
Online Review
Verified

ShipTop provides fulfillment services for an e-commerce company. The team assists the client with inventory management, sending replenishments to Amazon when required, and fulfilling Shopify orders.

ShipTop's performance rate meets the client's expectations and requirements. The team is friendly and professional. ShipTop is flexible to the client's requests and performs work in advance, being responsive through email and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Demand Planner of an ecommerce company

Describe what your company does in a single sentence.

Providing health and personal care brands in e-commerce channel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ShipTop to accomplish?

Well-organized Inventory Management

SOLUTION

How did you find ShipTop?

Online Search
Other

Why did you select ShipTop over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from ShipTop were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ShipTop is one of our trusted 3PL. Manage our inventory professionally and sending of replenishments to Amazon whenever we have request. Fulfill shopify orders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Performance rate of ShipTop wherein all requests are fulfilled.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Honestly, they are doing the job in advance and are very flexible with our requests.

What was your primary form of communication with ShipTop?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They handle their customer professionally and of course in a friendly manner.

Are there any areas for improvement or something ShipTop could have done differently?

Maybe you can improve your system that will automatically synced the stocks with Shopify. :)

RATINGS

5.0

Showing 1-7 of 7 Reviews

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Verified Client Reviews: 7

Overall Review Rating: 4.9

Source: Clutch

Last Updated: April 21, 2025

Business Entity

Business Entity Name	ShipTop Logistics Inc.
Source	Canada's Business Registries
Jurisdiction of Formation	Canada
Date of Formation	November 15, 2021
Status	Active
Last Updated	February 12, 2025
ID	BC1333181

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	February 12, 2025

Learn More About The Clutch Verification Process

Locations (1)

400 Flint Road Toronto, Canada M3J 2J4

50 - 75

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ShipTop

Omnichannel Fulfillment

1 Language that we service

2 Timezones that we service

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

ShipTop Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Timely and Reliable Fulfillment Services

Outstanding Customer Support

Challenges with Geographic Expansion

Seamless Integration with E-commerce Platforms

Excellent Responsiveness and Communication

Impressive Project Management Skills

Reviews mentioning:

ShipTop Reviews

Order Fulfillment BPO for Pet Products Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Warehousing & Fulfillment Services for Nutrition Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Logistics & Fulfillment for Wellness Products Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Fulfillment & Warehousing for Food & Beverage Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Fulfillment Services for E-Commerce Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Fulfillment Services for Electric Rack Lift Manufacturer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Fulfillment Services for E-Commerce Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (1)

Contact

Connect with ShipTop on Social

Connections