SHIFTA

BACKGROUND

Please describe your company and your position there.

I work as General Director of Innovation of the Government of the City of Buenos Aires, from where we seek to solve problems through technology to improve the lives of the city's residents.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIFTA, and what were your goals?

We started working with Shifta in 2021 when we launched the Exponential BA program, an open innovation process that aims to map and prototype disruptive ideas that apply new technologies to different GCBA challenges. In the first edition we called for Artificial Intelligence projects, for which we needed the support of a partner that could provide specialized technical knowledge, development capacity and experience in designing/facilitating collaborative workshops.

SOLUTION

How did you select this vendor and what were the deciding factors?

Shifta was the best option in the market to provide these services, and it also proved to be so in practice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We carried out a work process where we mentored 6 teams to co-design solution concepts with AI, and developed 2 prototypes.

How many people from the vendor's team worked with you, and what were their positions?

4. 1 AI Experte 1 Project Manager 1 Developer 1 Design & Innovation Expert

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The experience was very positive, to the point that in 2022 we are going to carry out 2 new editions of the program.

Describe their project management style, including communication tools and timeliness.

We used Microsoft Teams, MS Project and they were very tidy, keeping track of everything and sending after meeting notes and doing follow up.

What did you find most impressive or unique about this company?

We trusted Shifta because we found ourselves a company made up of responsible and empathetic professionals. They were capable of putting themselves in the client's shoes and always finding the best way to add value, working with an excellent predisposition and flexibility to adapt to the dynamism that the context demands.

Are there any areas for improvement or something they could have done differently?

Not really.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of HAL Company based in Argentina and delivering services across Latinamerica and Europe. Our core business is HubSpot products implementation, trainings and consulting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIFTA, and what were your goals?

We implement HubSpot for different companies and most of them have challenges sharing data across different platforms and software. The key pain today is the integration of e-commerce and CRM. We hired Shifta to develop a custom integration with the most popular e-commerce platform in Latinamerica, TiendaNube and Hubspot to deliver an all-in-one solution for small and medium businesses.

SOLUTION

How did you select this vendor and what were the deciding factors?

Among other options Shifta provided us with a deep understanding of our business needs and the proposal was clear, concise and flexible. Their consulting service is beyond the standard. All their staff including PMs, developers and sales people do an extra-mile to get the most, sharing best practices and advises.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop a custom integration between TiendaNube and HubSpot. The project started with a deep mapping of both platforms, understanding of existing APIs, use cases and UX. Key deliverables are integration of contact, company and opportunities and the update of each timeline, depending on the customer's behavior.

How many people from the vendor's team worked with you, and what were their positions?

• 1 Consultant
• 1 PM
• 1 Team Lead
• 2 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The product exceeded our expectations in terms of quality, features and UX thanks to their deep knowledge and advises.

Describe their project management style, including communication tools and timeliness.

We've held bi-weekly calls and minutes of meetings thru e-mail.

What did you find most impressive or unique about this company?

SHIFTA has a great company culture. All employees are positive, solution and result oriented, any challenge is welcome to think a work-around always. It's great to deal with this type of customer in complex projects where both parties has to achieve short duedates.

Are there any areas for improvement or something they could have done differently?

N/A. Everything they delivered was professional, high-quality service and product. I wish I could learn part of their agile culture.

BACKGROUND

Please describe your company and position.

I am the Digital Transformation Manager of Grupo Megatlon

Describe what your company does in a single sentence.

MEGATLON is a leading chain of gyms in Argentina with over 25 years in the fitness industry, catering to the high-end segment. Its mission is to enhance people's quality of life through physical activity, fostering social connections, and promoting healthy habits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SHIFTA to accomplish?

• To prepare our technological platforms to support the evolution of the company towards the future vision of the business.
• To standardize the pre-sales and sales process, ensuring traceability and immediate access from any device with connectivity.
• Reducing the learning curve for new salespeople which is important due to turnover.
• Time to market. Implementation of changes and improvements with immediate availability.
• Service scalability and optimization of processes, functionalities, and maintenance of the digital product.
• Generation of information for strategic data analysis and real-time decision-making.

SOLUTION

How did you find SHIFTA?

Referral

Why did you select SHIFTA over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SHIFTA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• PROJECT SCOPE:
  • Replace the monolithic legacy pre-sales, sales, and after-sales system with a centralized digital product accessible online from any device at all branches.
  • Decrease user learning curve.
  • Implement a B2C system where customers can purchase memberships online immediately.
  • Expand payment methods both in-person and virtually.
• DELIVERABLES:
  • MegaCore Pre-sales Module for prospect creation and management, including assigning prospects to salespeople, recording contacts to maintain a comprehensive 360° member view, implementing an alert system for notifying new assignments, expired prospects, and completed payments.
  • MegaCore Sales Module to record sales, apply promotions and discount coupons, covering various payment methods (cash, check, offline and online electronic payments via payment links for asynchronous-virtual payment by members).
  • Web Cart for B2C sales: https://asociate.fiter.com/
  • Scalable data model for analysis of pre-sales data and branch access.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Time to onboard a new Member/Prospect: up to 3 times faster.
• Time to onboard new salespeople: 6 times faster.
• Time to implement a change across all branches: 2 times faster.
• Platform access: from any device, whereas previously it was only accessible from the internal network via desktop computers.
• Data replication time: immediate, whereas previously it was a continuously running process.
• Reuse of Core functionalities: unified payment link across the entire platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Following a Discovery process initially led by SHIFTA, we developed a product roadmap aligned with business objectives. 

SHIFTA employs agile methodologies using a dual-track approach to identify needs and test solutions before beginning development, and organizes its workspaces into two-week Sprints, preceded by refinement and prioritization meetings for user stories to be developed.

At the end of each Sprint, SHIFTA holds a review meeting where they provide a live demo of the developments worked on during the Sprint. These developments are implemented in test environments so our QA team can validate proper functionality and plan the delivery to production.

What was your primary form of communication with SHIFTA?

In-Person Meeting

What did you find most impressive or unique about this company?

• Business knowledge and interaction with all stakeholders.
• Company culture based on flexibility and empathy was unique.
• Alignment with client's business objectives over technological solutions.
• Requirement analysis aimed at achieving a goal.
• User-centered design.
• Usability testing: evaluate functionalities with users before implementation to ensure goal achievement and adoption.
• Continuous delivery

Are there any areas for improvement or something SHIFTA could have done differently?

The onboarding process among the development teams took longer than expected due to the need to align the product development methodology framework.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Fresenius Medical Care Argentina

Describe what your company does in a single sentence.

Healthcare services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SHIFTA to accomplish?

• Develop a custom low-code application delivery solution

SOLUTION

How did you find SHIFTA?

Referral

Why did you select SHIFTA over others?

• Great culture fit
• Good value for cost
• Referred to me

What was the size of SHIFTA’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of a platform in .NET framework, teaming with internal resources.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Production releases

What was your primary form of communication with SHIFTA?

• In-Person Meeting
• Virtual Meeting

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was FME responsability. Agile methodology. Their team was aligned and very collaborative.

What did you find most impressive or unique about this company?

Very close to the customer, great predisposition of all the staff.

Are there any areas for improvement or something SHIFTA could have done differently?

Nothing relevant

BACKGROUND

Please describe your company and your position there.

Private University in Engineering, technology and business. UX leader in IT department

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIFTA, and what were your goals?

Corrective maintenance of our mobile application

SOLUTION

How did you select this vendor and what were the deciding factors?

For his experience in creating digital products

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The app was already created by another studio but Shifta maintains and improves the app day by day

How many resources from the vendor's team worked with you, and what were their positions?

Service Manager/Tech Lead, Developer Xamarin y QA Analyst

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Of the 3,000 university students, we have an average use of 1,200 active users during the months of study

Describe their project management style, including communication tools and timeliness.

We have assigned about 40 hours per week for Corrective Maintenance of the app mobile application. We use Telegram web, google meet or zoom and Clickup. The response is almost immediate and punctuality is perfect

What did you find most impressive or unique about this company?

We were impressed with their human capital and problem-solving skills.

Are there any areas for improvement or something they could have done differently?

We see opportunity in QA testing, we believe it could be more active