SHIFTA

BACKGROUND

Please describe your company and position.

I am the Development Leader of Sancor Seguros

Describe what your company does in a single sentence.

Sancor Seguros specializes in providing comprehensive protection solutions, committed to the safety and peace of mind of Argentine households and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SHIFTA to accomplish?

• 1- Rapidly scale our teams with specialized talent to meet immediate project demands efficiently.
• 2- Drive strategic projects by leveraging the right skills and expertise at the right time.
• 3- Adapt to business demands flexibly and efficiently without relying on permanent hires.

SOLUTION

How did you find SHIFTA?

Referral

Why did you select SHIFTA over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SHIFTA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Service

Fixed Resource Allocation: professionals assigned with a baseline of 160 hours per month, with certification and billing at the end of each month.
Work Modality: remote service.
Dynamic Prioritization: development aligned with business priorities and technical feasibility, adapting throughout the service.
Deliverables

Delivery of Source Code and Technical Documentation: all source code generated by the professionals, accompanied by corresponding technical documentation, ensuring transparency and ease of maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Service Level: Periodic feedback through satisfaction surveys regarding the effectiveness of the collaboration and the quality of the service provided by the assigned talents.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are very happy with Shifta's performance. We achieve work synergy accompanied by professionals who offer us great technical knowledge, predisposed to change and facing new technological challenges.

What was your primary form of communication with SHIFTA?

In-Person Meeting

What did you find most impressive or unique about this company?

We appreciated their hands-on approach and technical knowledge.

Are there any areas for improvement or something SHIFTA could have done differently?

More proactive suggestions or insights based on experience could be offered to enhance project outcomes or streamline workflows.

BACKGROUND

Please describe your company and position.

I am the IT Applications Manager of Mastellone Hnos SA

Describe what your company does in a single sentence.

Mastellone Hnos. is dedicated to providing high-quality dairy products, committed to the nutrition and well-being of Argentine families. With decades of experience, it ensures excellence, innovation, and trust at every stage of its process, delivering fresh and healthy foods to every home.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SHIFTA to accomplish?

• Rapidly scale our teams with specialized talent to meet immediate project demands efficiently
• Drive strategic projects by leveraging the right skills and expertise at the right time
• Adapt to business demands flexibly and efficiently without relying on permanent hires

SOLUTION

How did you find SHIFTA?

Referral

Why did you select SHIFTA over others?

• Good value for cost
• Company values aligned

How many teammates from SHIFTA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Fixed Resource Allocation: professionals assigned with a baseline of 160 hours per month, with certification and billing at the end of each month. 
• Work Modality: remote service. 
• Dynamic Prioritization: development aligned with business priorities and technical feasibility, adapting throughout the service. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Service Level: Periodic feedback through satisfaction surveys regarding the effectiveness of the collaboration and the quality of the service provided by the assigned talents. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with ShiftA was a great decision. They provided us with highly skilled professionals with deep technical knowledge, who were essential in building our architecture team. Their collaboration was key to tackling technological challenges and enhancing our service ecosystem. They understand our IT Scheme and needs to fit with solutioms perfectly. 

What was your primary form of communication with SHIFTA?

Email or Messaging App

What did you find most impressive or unique about this company?

They were a close partner, and we worked together to reach our needs with full understanding and in a flexible manner. 

Are there any areas for improvement or something SHIFTA could have done differently?

Not actually

BACKGROUND

Please describe your company and position.

I am the Head of Enterprise Architecturel of Galicia Seguros

Describe what your company does in a single sentence.

Galicia Seguros provides innovative insurance solutions designed to protect individuals and businesses, ensuring peace of mind and financial security through personalized services and expert support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SHIFTA to accomplish?

• 1- Rapidly scale our teams with specialized talent to meet immediate project demands efficiently.
• 2- Drive strategic projects by leveraging the right skills and expertise at the right time.
• 3- Adapt to business demands flexibly and efficiently without relying on permanent hires.

SOLUTION

How did you find SHIFTA?

Referral

Why did you select SHIFTA over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SHIFTA were assigned to this project?

+20

Describe the scope of work in detail. Please include a summary of key deliverables.

• Fixed Resource Allocation: professionals assigned with a baseline of 160 hours per month, with certification and billing at the end of each month.
• Work Modality: remote service, with the option for on-site participation coordinated with Galicia Seguros.
• Dynamic Prioritization: development aligned with business priorities and technical feasibility, adapting throughout the service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Efficient Talent Integration: 100% completion of the onboarding process for assigned professionals within the agreed timeframe, ensuring smooth integration into existing teams.
• Service Level: Periodic feedback through satisfaction surveys regarding the effectiveness of the collaboration and the quality of the service provided by the assigned talents.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Shifta was a great decision. They provide us with highly skilled professionals with deep technical knowledge, who were essential in building our architecture team. Their collaboration was key to tackling technological challenges and enhancing our service ecosystem.

What was your primary form of communication with SHIFTA?

In-Person Meeting

What did you find most impressive or unique about this company?

Their high standards for quality

Are there any areas for improvement or something SHIFTA could have done differently?

More proactive suggestions or insights based on experience could be offered to enhance project outcomes or streamline workflows.

BACKGROUND

Please describe your company and position.

I am the Presidente of Colegio de Veterinarios de la Provincia de Buenos Aires

Describe what your company does in a single sentence.

The College of Veterinarians of the Province of Buenos Aires is responsible for overseeing, facilitating, defending, and enhancing the practice of the profession. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SHIFTA to accomplish?

• Evolution of the Digital Services Strategy of the College of Veterinarians for its Members
• Develop a Mobile Application Prototype for the College of Veterinarians of Buenos Aires to test with key users and gather feedback for user-centered development of the mobile application.
• Organize and Align Strategic Objectives by prioritizing which objectives to address in the short, medium, and long term, and determining which of these can be achieved with the help of technology.
• Provide Value-Added Services by offering members services that add value to their daily professional activities.

SOLUTION

How did you find SHIFTA?

Referral

Why did you select SHIFTA over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from SHIFTA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PROJECT SCOPE: 

• STAGE 1: DISCOVERY 
  • Strategic Definition: 
    • Collaborative Activity 1: Define the purpose and objectives of the College of Veterinarians of the Province of Buenos Aires (CVPBA). 
    • Collaborative Activity 2: Build an opportunity tree with ideas and solutions. 
  • Assessment: 
    • Service Blueprint Activity: Create a service blueprint for CVPBA involving customer service, technology, and legal teams. 
    • Research: Investigate technological, scientific, cultural, and social trends. 
  • User Research: 
    • Fieldwork 
    • Interviews 
    • Surveys 
  • Product Definition (Solution): 
    • Collaborative Activity: Define the Product Strategy Board. 
    • Collaborative Prototyping: Use methods such as Crazy 4 and 3 Frames for prototyping. 

 
PROTOTYPE FOR ITERATING THE RESULTING SOLUTION 
Following the Discovery activities with the CVPBA, a simple and personalized mobile application emerged as a valuable solution. The concept of the app is DIGITAL COMMUNITY OF VETERINARIANS and aims to restore the sense of belonging that is currently being lost with the decline in in-person interactions, while also accommodating the new professional networking modes. 

The app will provide resources and solutions for the needs of veterinarians identified earlier and will integrate resources from the self-management portal. 

In collaboration with the CVPBA, we decided to create an interactive prototype to gather user opinions on this solution derived from the discovery phase. This prototype will also help assess the app's usability and gather feedback for further iterations. 

DELIVERABLES: 

• Final Interactive Prototype: To be showcased at the CVPBA International Conferences. 
• Survey and User Tracking: To capture feedback, integrated into the prototype in Maze. 
• Feedback Report: Documenting the results of the interactive prototype feedback. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Number of Objectives Defined: 5 objectives agreed upon from various perspectives and expectations. 
• Product Definition: 1 product defined. 
• User Participation in Prototype Evaluation: 129 users. 
• Prototype Acceptance Rate: 85% of users 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Two projects were undertaken, both following a detailed roadmap from the start. The roadmap was strictly adhered to in both projects. 

Discovery Project: 
We held weekly meetings. In the first project, these included virtual collaborative meetings and one in-person session where SHIFTA team members facilitated collaborative strategy and ideation activities. 

Design and Prototype Construction Project: 

• We conducted design and content validation meetings for the prototype. 
• This project had a very tight deadline from the beginning. The prototype was intended for presentation at an international event organized by us, with only 4 weeks allocated for its development. 
• Timely delivery of the product was crucial for its presentation at the International Conference of the College of Veterinarians of Buenos Aires and for conducting feedback collection and prototype testing. 
• In both projects, the project leader was responsive to our requests and needs, adapting to our schedules and addressing all inquiries promptly.

What was your primary form of communication with SHIFTA?

Virtual Meeting

What did you find most impressive or unique about this company?

• Knowledge of Strategic Definition Methodologies 
• Knowledge of Product Design Methodologies 
• Company Culture of Flexibility and Empathy 
• Alignment with Client’s Business Objectives: SHIFTA was focused on aligning solutions with our business goals rather than just technological solutions. 
• User-Centered Design 
• Visual Design Expertise 
• Knowledge in methodologies for capturing and analyzing remote user feedback. 

Are there any areas for improvement or something SHIFTA could have done differently?

I can't think of anything at the moment

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of Qurable. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address witH SHIFTA?

As a small startup, we needed to strengthen our development capabilities. We decided to focus on frontend development while outsourcing the backend. SHIFTA helped us with that. 

SOLUTION

What was the scope of their involvement?

SHIFTA helped us develop web modules integrated with our technologies. They used React and Bionic frameworks, focusing only on the frontend and connecting it to our backend using APIs. 

What is the team composition?

We worked with 3–5 developers. One of them was a UX expert, and one was a product manager that served as our main point of contact. The manager worked directly with our CTO. 

How did you come to work with SHIFTA?

SHIFTA was referred to us by another CTO. Apart from that, our co-founders were based in Argentina, where SHIFTA had a great reputation for working on agile development. Additionally, we selected them because they had a distributed team. This worked well for us because they were close to us but had the ability to work with our remote teams.  

How much have you invested with them?

We invested between $30,000–$35,000. 

What is the status of this engagement?

The engagement lasted from May–September 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our user base grew steadily, reaching around 7,000 users per month. SHIFTA’s work quality was great. There were no delays in the project, and the team met all of our requests. 

How did SHIFTA perform from a project management standpoint?

SHIFTA’s project management was great. If we had a similar project, we’d choose to work with them again. The sprints were delivered on time; the project’s setup took some time, but it was a complex process. Their resources adjusted to our pace of work, and after the first two weeks of engagement, everything moved forward smoothly. We used Git for sharing code and Discord and emails for communication. 

What did you find most impressive about them?

We were impressed by their flexibility and technical skills. 

Are there any areas they could improve?

They could have helped us more with the onboarding process. The onboarding time took longer than expected, and both our teams could’ve done something to make that part more efficient. 

Do you have any advice for potential customers?

I suggest you listen to their recommendations. For context, SHIFTA’s product manager played a key role in the engagement, and he made interesting proposals. 

BACKGROUND

Please describe your company and your position there.

Qurable empowers brands and creators to connect to their existing and new audiences. I'm CEO & co-founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIFTA, and what were your goals?

We were looking for Shifta to accelerate our product development pace. We needed help to accelerate 6 sprints to half of the time.

SOLUTION

How did you select this vendor and what were the deciding factors?

We decided to contract Shifta for two reasons: your expertise in building mobile apps experience and for the velocity to allocate the team to work together to our CTO, based on Spain.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They work on 3 sprint with the following scope

1. Redefine the UX on User's Profile for mobile.
2. Search result group by creator for mobile.
3. Some detail on PDP (Product page) React, ionic and Go

How many people from the vendor's team worked with you, and what were their positions?

A product manager as the focal point working directly with our CTO and there were 3 full stacks Sr. devs. and 1 UX

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We increase the tech team productivity as a result of the quality of additional resources. We get a positive impact on our organizational goal, thanks to their commitment to reaching milestones and deliverables within the agreed-upon timeline.

Describe their project management style, including communication tools and timeliness.

I was very effective. I would highlight the regular and clear communication and processes that helped streamline the workflow and minimize misunderstandings or delays. And finally, the Team dynamics: They were a positive and supportive team during the whole project.

What did you find most impressive or unique about this company?

One of the things that impressed me was their diverse and inclusive team with a wide range of skills and expertise, also their innovative approach to software development. Another important thing for this project was the time zone. The entire team works in four different time zones without friction.

Are there any areas for improvement or something they could have done differently?

Probably the last mile of delivery, every demo day we have had setup problems, this improved in the last sprint. Probably all of us as a team in the next project should be more in sync.

BACKGROUND

Please describe your company and your position there.

I am the founder of a GRC (Governance, Risk & Compliance) startup. We have developed a delivery framework and applications to help customers address the complexity of implementing programs in the GRC space.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIFTA, and what were your goals?

We hired SIFTA to develop the application, having a clear vision but no implementation capabilities. The application is simple in scope, but is implemented using graph databases, for which we could not find any developers with experience. Our goal was to generate o proof of concept that would demonstrate that the applications could support our delivery framework.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our goal was to have implementation support with a partner that could understand the problem and then find a way to implement our vision without previous experience in the technology.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The proof of concept was a risk management web app that included simple governance and reporting functionalities. It was built in C#, .Net and a Neo4j Database. The app was deployed as a docker container.

How many people from the vendor's team worked with you, and what were their positions?

Project manager and a developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to finish on-time, with SHIFTA not only solving technical issues but also providing insights on the best way to implement what we needed.

Their implementation has worked flawlessly since then (7 months). We just started developing the MVP version of the App with SHIFTA, with the feedback gathered from customer implementations.

Describe their project management style, including communication tools and timeliness.

Very predictable development practices in terms of backlog management, source code management and the necessary formalities, all done while maintaining the focus on the project goals.

What did you find most impressive or unique about this company?

Focused on the goal, with the technical skills and agile development skills necessary to get there. Very impressed.

Are there any areas for improvement or something they could have done differently?

Not really, maybe in a bigger, more complex project I would be able to detect shortcomings, but not on this one.

BACKGROUND

Please describe your company and your position there.

I work as General Director of Innovation of the Government of the City of Buenos Aires, from where we seek to solve problems through technology to improve the lives of the city's residents.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIFTA, and what were your goals?

We started working with Shifta in 2021 when we launched the Exponential BA program, an open innovation process that aims to map and prototype disruptive ideas that apply new technologies to different GCBA challenges. In the first edition we called for Artificial Intelligence projects, for which we needed the support of a partner that could provide specialized technical knowledge, development capacity and experience in designing/facilitating collaborative workshops.

SOLUTION

How did you select this vendor and what were the deciding factors?

Shifta was the best option in the market to provide these services, and it also proved to be so in practice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We carried out a work process where we mentored 6 teams to co-design solution concepts with AI, and developed 2 prototypes.

How many people from the vendor's team worked with you, and what were their positions?

4. 1 AI Experte 1 Project Manager 1 Developer 1 Design & Innovation Expert

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The experience was very positive, to the point that in 2022 we are going to carry out 2 new editions of the program.

Describe their project management style, including communication tools and timeliness.

We used Microsoft Teams, MS Project and they were very tidy, keeping track of everything and sending after meeting notes and doing follow up.

What did you find most impressive or unique about this company?

We trusted Shifta because we found ourselves a company made up of responsible and empathetic professionals. They were capable of putting themselves in the client's shoes and always finding the best way to add value, working with an excellent predisposition and flexibility to adapt to the dynamism that the context demands.

Are there any areas for improvement or something they could have done differently?

Not really.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of HAL Company based in Argentina and delivering services across Latinamerica and Europe. Our core business is HubSpot products implementation, trainings and consulting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIFTA, and what were your goals?

We implement HubSpot for different companies and most of them have challenges sharing data across different platforms and software. The key pain today is the integration of e-commerce and CRM. We hired Shifta to develop a custom integration with the most popular e-commerce platform in Latinamerica, TiendaNube and Hubspot to deliver an all-in-one solution for small and medium businesses.

SOLUTION

How did you select this vendor and what were the deciding factors?

Among other options Shifta provided us with a deep understanding of our business needs and the proposal was clear, concise and flexible. Their consulting service is beyond the standard. All their staff including PMs, developers and sales people do an extra-mile to get the most, sharing best practices and advises.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop a custom integration between TiendaNube and HubSpot. The project started with a deep mapping of both platforms, understanding of existing APIs, use cases and UX. Key deliverables are integration of contact, company and opportunities and the update of each timeline, depending on the customer's behavior.

How many people from the vendor's team worked with you, and what were their positions?

• 1 Consultant
• 1 PM
• 1 Team Lead
• 2 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The product exceeded our expectations in terms of quality, features and UX thanks to their deep knowledge and advises.

Describe their project management style, including communication tools and timeliness.

We've held bi-weekly calls and minutes of meetings thru e-mail.

What did you find most impressive or unique about this company?

SHIFTA has a great company culture. All employees are positive, solution and result oriented, any challenge is welcome to think a work-around always. It's great to deal with this type of customer in complex projects where both parties has to achieve short duedates.

Are there any areas for improvement or something they could have done differently?

N/A. Everything they delivered was professional, high-quality service and product. I wish I could learn part of their agile culture.

BACKGROUND

Please describe your company and position.

I am the Digital Transformation Manager of Grupo Megatlon

Describe what your company does in a single sentence.

MEGATLON is a leading chain of gyms in Argentina with over 25 years in the fitness industry, catering to the high-end segment. Its mission is to enhance people's quality of life through physical activity, fostering social connections, and promoting healthy habits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SHIFTA to accomplish?

• To prepare our technological platforms to support the evolution of the company towards the future vision of the business.
• To standardize the pre-sales and sales process, ensuring traceability and immediate access from any device with connectivity.
• Reducing the learning curve for new salespeople which is important due to turnover.
• Time to market. Implementation of changes and improvements with immediate availability.
• Service scalability and optimization of processes, functionalities, and maintenance of the digital product.
• Generation of information for strategic data analysis and real-time decision-making.

SOLUTION

How did you find SHIFTA?

Referral

Why did you select SHIFTA over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SHIFTA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• PROJECT SCOPE:
  • Replace the monolithic legacy pre-sales, sales, and after-sales system with a centralized digital product accessible online from any device at all branches.
  • Decrease user learning curve.
  • Implement a B2C system where customers can purchase memberships online immediately.
  • Expand payment methods both in-person and virtually.
• DELIVERABLES:
  • MegaCore Pre-sales Module for prospect creation and management, including assigning prospects to salespeople, recording contacts to maintain a comprehensive 360° member view, implementing an alert system for notifying new assignments, expired prospects, and completed payments.
  • MegaCore Sales Module to record sales, apply promotions and discount coupons, covering various payment methods (cash, check, offline and online electronic payments via payment links for asynchronous-virtual payment by members).
  • Web Cart for B2C sales: https://asociate.fiter.com/
  • Scalable data model for analysis of pre-sales data and branch access.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Time to onboard a new Member/Prospect: up to 3 times faster.
• Time to onboard new salespeople: 6 times faster.
• Time to implement a change across all branches: 2 times faster.
• Platform access: from any device, whereas previously it was only accessible from the internal network via desktop computers.
• Data replication time: immediate, whereas previously it was a continuously running process.
• Reuse of Core functionalities: unified payment link across the entire platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Following a Discovery process initially led by SHIFTA, we developed a product roadmap aligned with business objectives. 

SHIFTA employs agile methodologies using a dual-track approach to identify needs and test solutions before beginning development, and organizes its workspaces into two-week Sprints, preceded by refinement and prioritization meetings for user stories to be developed.

At the end of each Sprint, SHIFTA holds a review meeting where they provide a live demo of the developments worked on during the Sprint. These developments are implemented in test environments so our QA team can validate proper functionality and plan the delivery to production.

What was your primary form of communication with SHIFTA?

In-Person Meeting

What did you find most impressive or unique about this company?

• Business knowledge and interaction with all stakeholders.
• Company culture based on flexibility and empathy was unique.
• Alignment with client's business objectives over technological solutions.
• Requirement analysis aimed at achieving a goal.
• User-centered design.
• Usability testing: evaluate functionalities with users before implementation to ensure goal achievement and adoption.
• Continuous delivery

Are there any areas for improvement or something SHIFTA could have done differently?

The onboarding process among the development teams took longer than expected due to the need to align the product development methodology framework.