SEROKELL

BACKGROUND

Please describe your company and position.

I am the Chief Technical Officer of Yakkertech

Describe what your company does in a single sentence.

Yakkertech is the performance capture and tracking solution providing the most flexible and accurate data product for your entire baseball or softball sports organization.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Serokell to accomplish?

• Software Development
• Team Augmentation
• New Feature Implementation

SOLUTION

How did you find Serokell?

Online Search

Why did you select Serokell over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Serokell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Augmenting our team of developers to assist in adapting some of our software modules to a new distributed computing architecture.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The modules that were adapted had corresponding software tests that passed, and integration tests for the entire software assured that all of the adapted components worked together correctly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had an experienced developer who was the project manager who oversaw the scheduling and planning, and worked in conjunction with our software developers. They delivered the items on time and were responsive to email and Slack communications despite being in a quite different time zone.

What was your primary form of communication with Serokell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise in Haskell software development and how quickly they were able to come on board and start helping with the development process.

Are there any areas for improvement or something Serokell could have done differently?

No, they were engaged in and excited about the project, wanted to make sure we were satisfied, and worked quickly and professionally.

BACKGROUND

Please describe your company and position.

I am the CEO of Thermo Fisher Scientific

Describe what your company does in a single sentence.

Our company provides innovative technologies and pharmaceutical services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Serokell to accomplish?

• We hired Serokell with the goal of optimizing our IT infrastructure and ensuring smooth operations for our company.
• We needed to improve system reliability, enhance data security measures, streamline internal processes, and increase overall operational efficiency.

SOLUTION

How did you find Serokell?

Referral

Why did you select Serokell over others?

• Good value for cost
• Referred to me

How many teammates from Serokell were assigned to this project?

4

Describe the scope of work in detail. Please include a summary of key deliverables.

Serokell approached our project with great professionalism and expertise, and the scope of work encompassed implementing necessary upgrades, ensuring stability, scalability, and resilience of our systems. They implemented robust security measures, including firewalls, encryption, and intrusion detection systems, to safeguard our sensitive information. 

They proposed and implemented streamlined processes and automation solutions to improve productivity and reduce manual errors. They established proactive monitoring systems to detect and resolve potential issues before they impacted our operations. They also provided ongoing system maintenance, including regular updates and patches, to ensure the highest level of performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to Serokell's exceptional services, we witnessed significant measurable outcomes such as:

• Downtime was reduced by 35% due to proactive monitoring and prompt issue resolution. 
• Our system availability increased to 99.9%, ensuring uninterrupted operations. 
• We have got zero security breaches or data leaks during the engagement.
• The streamlined processes and automation solutions reduced manual effort by 25% and increased overall productivity by 20%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the engagement, we had an exceptional project management from Serokell. They exhibited a high level of professionalism, efficiency, and responsiveness. Deliverables were consistently delivered on time, exceeding our expectations. They actively sought feedback and ensured our needs were met promptly and effectively. Their clear communication and regular progress updates kept us informed and involved throughout the project.

What was your primary form of communication with Serokell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Serokell was their technical expertise and their ability to understand our specific industry requirements. We loved the way they addressed our needs and goals and were able to meet them on schedule.

Are there any areas for improvement or something Serokell could have done differently?

We couldn't find any faults during the engagement with them.

BACKGROUND

Introduce your business and what you do there.
I’m a former project manager for Synkizz.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Serokell?
We set out to create a platform to synchronize user videos with music. The software that already existed in the market was not good enough; some videos looked unnatural.

SOLUTION

What was the scope of their involvement? 
Serokell helped create a platform that offered musicians a range of options for creating professional video clips. 
The initial phase involved formalizing the problem to understand the difficulties and approach and choose the algorithm. We were quite involved in this stage. Serokell helped design the algorithm to synchronize the video and music. 
Following the first stage, the team at Serokell developed the platform using Python and video and audio libraries to produce the algorithm.

What is the team composition?
We were mostly in touch with the project manager and the owner.

How did you come to work with Serokell?
They were recommended to us by a friend. They had a solid academic background which was important for us when it came to the development of the algorithm.

How much have you invested in them?
We spent about $50,000.

What is the status of this engagement?
We worked with Serokell from December 2022–January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
They met our criteria, and we were greatly satisfied. We assessed their performance based on test data and a few metrics.

How did Serokell perform from a project management standpoint?
We communicated with Serokell daily during the initial stage via Slack and Zoom video calls. During the next phase, we were in touch with them on a weekly basis.

What did you find most impressive about them?
I liked Serokell’s academic approach; they always backed up their statements with research, which was important for me since I came from an academic background. They were also proactive, and they delivered what they promised.

Are there any areas they could improve?
Nothing comes to mind.

Do you have any advice for potential customers?
We enjoyed working with Serokell, and I would definitely recommend them.

BACKGROUND

Please describe your company and position.

I am the Project Manager of ARTIMUS

Describe what your company does in a single sentence.

Here at ARTIMUS our talented team of developers is dedicated to providing Artificial Intelligence Solutions such as machine learning, natural language processing, computer vision and deep learning among others.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Serokell to accomplish?

• We are a startup company from the UK, and our goal is to create a better digital version of historical documents and provide convenient access to historical data via digital format.
• We need to provide a better solution than existing categorisation, letting the users have simple access to billions of authentic documents, not the UGC interpretation of the historical information.
• Create a convenient multi-parametric structure to provide flexible facilities for search by different criteria, not only by the event or persona but also by the place, the date, and/or the group of people, summarizing the facts which join all the facts.

SOLUTION

How did you find Serokell?

Referral

Why did you select Serokell over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Serokell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

It was necessary to extract this information automatically, so we could not only process a large corpus of texts via ML but also create some additional features. Serokell performed an entire machine learning cycle, from a proper ML problem statement, data labeling, and exploratory data analysis to developing templates matching SOTA solutions to achieve better metrics on historical texts and used Wikipedia to teach. 

For fact extraction, they used RICH-CPL. Currently, we are working on the GU for our system and preparing it for launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We've been able to move from machine learning problem statements, data labeling and exploratory data analysis to developing templates. They've worked on fact extraction and now moved on to working on the GUI for our system. This is a great path to success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Serokell had good project management, and the team project manager is always ready to provide the brief and/or update on their processes, and the team is always ready to address our questions or curiosities. They have been delivering the key items on schedule and have always regarded the budget in their dealings.

What was your primary form of communication with Serokell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are impressed by their expertise and communication skills. We value being carried along on our projects, and they've always proved themselves to be professional at delivering the best services at satisfying their clients.

Are there any areas for improvement or something Serokell could have done differently?

We haven't had any issues with them or areas for improvement we can correct. They perform excellently.

BACKGROUND

Please describe your company and position.

I am the Owner of Downtown Flowers

Describe what your company does in a single sentence.

Online compact flower shop that offers floral arrangements, plants and gifts in a well-lit interior.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Serokell to accomplish?

• Develop a recommender system for customers to search by image
• Help customers find similar goods at our online flower shop

SOLUTION

How did you find Serokell?

• Online Search
• Referral

Why did you select Serokell over others?

• Good value for cost
• Referred to me
• Company values aligned

What was the size of Serokell’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the recognition of different flowers by an image downloaded by the shop visitors and providing them with the most appropriate to the image; an additional feature was a list of recommendations to be added based on the last item in the cart. The difficulty of the task was in the fact that many different flowers look very similar and are estimated as the same by existing models.

Starting with manual labeling, we moved to work with Siamese neural networks. We aimed to improve the recognition of different flowers with similar appearances, like roses and eustomas. The deliverables were integrating the search by image and recommender system into the working shop interface.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Oriented to customer satisfaction, Serokell helped to set 2 online market tests with a random sampling of visitors, providing 50% of them with old software and 50% demonstrating the updated search and list of recommendations. The second group quickly found what they wanted and did the purchase, the reviews from the second group included 34% more 5 stars marks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had good communication and received updates via emails everyday. Serokell presented plans, which we modified as the project advanced and gave us progress reports at different stages.

What was your primary form of communication with Serokell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Serokell impressed us with their exceptional organization, timeliness, and collaborative approach. They addressed challenges promptly and exceeded our expectations.

Are there any areas for improvement or something Serokell could have done differently?

There was nothing they could have done differently.

BACKGROUND

Please describe your company and position.

I am the co-founder of Quorum

Describe what your company does in a single sentence.

We are a company developing software solutions for railway companies, which will be sold as SaaS.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Serokell to accomplish?

• Our objective was to design a system that would meet our interpretability requirements and be able to extend and adjust.

SOLUTION

How did you find Serokell?

• Referral
• Clutch Site

Why did you select Serokell over others?

• High ratings
• Referred to me
• Company values aligned

What was the size of Serokell’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project consisted of several phases, including initial research, planning, development, software testing, and post-production testing. During the initial research phase, the team thoroughly analyzed the project requirements and identified potential challenges. In the planning phase, a detailed roadmap was created based on our established requirements.

The development phase began with the analysis of available data, where the team reviewed raw data to identify any issues or limitations and spent time on data preparation. During the development work, several ML models were tested to find the one with the best accuracy. The team carried out rigorous software testing throughout the development process, and the solution was finally found. We are currently polishing the UI/UX to present the solution to the market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have a working product. We are now doing final user testing and ui/ux polishing to go to market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We tracked the development process through regular communication via video calls, YT, and Slack messages. Serokell proposed a roadmap after the initial assessment, which we made adjustments to as the project progressed. Serokell also provided us with reports at different stages of the flow. Overall, we had good visibility into the development process and were able to collaborate effectively with the developers.

What was your primary form of communication with Serokell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were highly impressed with the exceptional level of organization and timeliness demonstrated by the Serokell team throughout the project. They promptly addressed any project challenges and were always willing to work collaboratively. Most importantly, the developed solution considered all our requirements and even exceeded our expectations.

Are there any areas for improvement or something Serokell could have done differently?

While we did not encounter any significant issues during our collaboration. One area that could be improved is in the project's initial scoping and planning phase. Overall, our experience has been extremely positive and productive.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder of Symbiosis. We’re a cross-chain protocol liquidity enabler. We enable businesses and other users to swap any token from different blockchains. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Serokell?

We launched the first version of our protocol back in March 2022. The initial design was visible enough to launch the product, but we wanted to make it even more competitive. We had a particular design we wanted for our second version and needed a partner to help us develop it.

SOLUTION

What was the scope of their involvement?

Serokell has helped us develop the second version of our platform. This design is similar to most of the existing decks, but we wanted a version that was more secure. We already had a new design in mind but didn’t have the resources to develop it on our own, and that’s where Serokell came in. 

Serokell built the platform from scratch since they’re specialized in software development rather than modifying existing software. They used Solidity for programming, and I also ask them for our platform to be compatible for integration with Cardano cryptocurrency.

Serokell developed the platform based on our criteria, presented us with the results, and we performed security audits on the platform for about a month and a half. Then, we went live with the platform. 

What is the team composition?

My main point of contact with Serokell was Roman (Chief Business Development Officer). Overall, we worked with a team of 5–6 specialists, most of them were software developers.

How did you come to work with Serokell?

Our biggest investor, who is in the financial industry, referred Serokell to us. When I was looking for a service provider, they mentioned Serokell could handle this kind of project, so I reached out. 

I had a call with Serokell to discuss the project’s scope and realized they had expertise in classical programming. I also noticed they had experience with blockchain development by looking at their portfolio, and that’s why we decided to go with them. 

Moreover, the scope of work and price they presented were reasonable for us, especially in terms of timing. We already had a timeframe in mind to present our protocol’s second version and needed a partner that could work with that timeline. 

How much have you invested with them?

We invested around €300,000 (approximately $320,000 USD) with Serokell. 

What is the status of this engagement?

We started working together in May 2022 and ended the contract at the end of October 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Because Serokell mostly concentrates on providing software development services and audits, we were interested in having several auditing partners for this project. We actually developed criteria to ensure there weren’t security breaches in the code Serokell presented. If the product had many security breaches, we wouldn’t be able to put it into the production phase because we’re in the blockchain and crypto industry — it's all about money.

For us, it was vitally important to be 200% sure about our software’s security. We established the KPIs to ensure this, and Serokell met all our criteria. After that, they passed two security audits by third-party companies and proved there were no security breaches in their code.

After Serokell’s finished development, we realized audits for a month and a half, and then we went live with this second version. We haven’t had any security issues so far, and the platform works fine. 

How did Serokell perform from a project management standpoint?

There was a designated teammate from Serokell communicating with us on a regular basis, as well as a team lead. They answered all the questions we had along the way. We had a channel with Serokell’s team on Slack and used Telegram for informal communication. We also had several calls through Zoom and Google Meet. 

Overall, Serokell’s project management was good. They met deadlines and kept track of the project through Trello. 

What did you find most impressive about them?

I was most impressed with Serokell’s deep and profound blockchain expertise. The crypto space has been booming for the past two years, and now there’s a slight decline. However, Serokell started their blockchain development career in 2017 — they aren't new to the industry.

I was particularly impressed with Serokell’s expertise with the uncommon programming languages used in this industry, showing deep and profound knowledge. 

That's what sets them apart from other teams. We had worked previously with several teams and had both good and bad experiences. In comparison to other companies in the market, Serokell is definitely above the average.

Moreover, we already had a design in mind for our platform’s second version, and we were open to suggestions. Serokell helped us greatly. They weren’t the kind of team that need a detailed and very technical description of how things should work and execute just as it's written on paper. They suggested improvement based on their understanding of how to meet our criteria, and that was very helpful.

I would recommend Serokell for a creative approach. They try to get deep into what they're developing, not just manually execute what is asked of them.

Are there any areas they could improve?

I can’t think of anything for Serokell to improve. 

Do you have any advice for potential customers?

I recommend going to Serokell as early as possible, so they can find a way to collaborate with you and schedule your project since they have several projects they work on.

Serokell is not just another software development company. They can really help you with deep expertise to push your product to work. I wouldn’t say Serokell can replace the core development team for a blockchain project, but they can be a trustworthy contributive partner. Treat them as partners.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a free web application that enables users to connect via DeFi wallets and to make multiple-input and multiple-output transfers in single transactions. Users can swap several units of USC Coin and USDT for Ethereal or Bitcoin in one transaction and do it cross-chain. In a sense, we’re a liquidity aggregator.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Serokell?

When we started the company, we lacked a development team, specifically full stack developers. We needed a company that could help us develop our product. At the same time, our service provider needed crucial expertise in algorithms, a Web3 technology stack, and Sphere; the latter two are uncommon in the market.

SOLUTION

What was the scope of their involvement?

Serokell provided us with full-cycle development; they helped us with our requirements, development, testing, and deployment. Initially, the founding team prepared pre-requisite documents such as technical requirements. We described the MVP’s scope in terms of which blockchains to target first and presented that information to Serokell. Then, we worked together to finalize the requirements. 

The first thing Serokell developed was a routing algorithm; it collects the data from third-party protocols, analyzes it, and finds the best route for our transaction. Secondly, Serokell developed the backend, which is the product’s core and processes multiple requests at once in real time. 

As for technologies, Serokell used a Web3 technology stack that enables the product to connect to blockchains. Users can log in through a Web3 library and connect automatically. The Serokell team also used Python, JavaScript, Solidity, and optimization tools, such as algorithms that optimize financial flows. 

What is the team composition?

We worked with at least three full-time teammates from Serokell, including a team leader. If we needed expertise in other fields, they put us in contact with experts. 

How did you come to work with Serokell?

I found them online, searching for an IT company that could develop my product. I made a shortlist and had multiple calls with the candidates. Ultimately, I chose Serokell. 

How much have you invested with them?

We spent just over $200,000. 

What is the status of this engagement?

We worked with Serokell from around June 2021–February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we're a startup, our measure for Serokell's success focused on on-time delivery. Aside from that, we needed the product to be user-friendly, though we didn't discuss that in-depth because it was a given. Overall, we were very happy with Serokell's deliveries; the product worked well.

How did Serokell perform from a project management standpoint?

They delivered on time. Like in every process, there were some timeline discrepancies of 2–3 days at certain points. However, I was overall happy with their timeliness.

When they had difficulties, they never hesitated to contact me and ask for extensions. Therefore, their communication was good. They were fast to contact me with any questions they had or to answer my questions. We used Telegram for irregular requests and Slack for regular requests and to check on progress. 

Additionally, Serokell was very agile in scheduling meetings with experts when we needed them. 

What did you find most impressive about them?

I was impressed with Serokell's expertise. Some aspects of the project were new to them, and they responded well to those challenges. They allocated time and resources to problem-solving and worked efficiently. For example, the team found new software to solve a problem we faced, which was helpful. 

Are there any areas they could improve?

During the initial stage of the project, we spent almost a week clarifying what we wanted from them and what they could deliver. In a way, we were speaking different languages because Serokell's team was very technical. Therefore, they could have improved their onboarding process. 

Do you have any advice for potential customers?

Serokell isn't the cheapest in the market, but if you have the budget to work with them, put all your eggs in one basket and give it to them. Don't try to control everything; the team knows what they're doing in their field of expertise. Therefore, don't hesitate to present them with any problem or ask for advice from Serokell.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Cometa, an aggregator and single-sided security lending company on the Algorand blockchain. We build DeFi applications to help users and projects to attract liquidity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Serokell?

We had hard tech challenges because we used Reach language, a functional framework to write smart contracts. Reach was written in Haskell, another functional language, so we needed someone with expertise in that language to help us.

SOLUTION

What was the scope of their involvement?

Serokell had to achieve three goals. The first one was verification for the smart contract to ensure they were secure enough for our users. The second one was testing the smart contract to cover it, and the third was the integration of the smart contract with the frontend. Serokell had their own verification framework, and they used Reach, Python, and React TypeScript for the frontend.

Since we help projects attract liquidity, we had to cover a couple of points. Serokell designed the best UX by optimizing clicks to make it easy to use. Also, it was super important that the smart contracts were secure and well integrated with the frontend. Additionally, they created features to help users understand DeFi more and see how to get APR and profits from the service.

What is the team composition?

We worked with three developers from their team.

How did you come to work with Serokell?

I studied at the same university as one of the developers from Serokell. I knew they were the best programmers in Haskell and functional programming. Smart contract verification and testing is a hard field of expertise, and they knew how it worked, so I decided to go with them.

How much have you invested in them?

We spent around €100,000 (approximately $108,000 USD).

What is the status of this engagement?

We worked with them from December 2021–August 2022 when we launched our platform.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After our engagement, we did an audit with another company, and there were no critical issues. The audit went very well, and it was easy for us. Moreover, we didn’t have to spend much money on additional improvements to the smart contract.

How did Serokell perform from a project management standpoint?

Initially, we had to move some deadlines, but it was okay. In general, Serokell’s project management was excellent. They were transparent with what they were doing, and it was easy to collaborate with them.

We used Slack to communicate and manage tasks.

What did you find most impressive about them?

Not many companies have their expertise in smart contracts and functional programming in Haskell. Serokell is the best.

Are there any areas they could improve?

No, everything was okay; there weren’t any issues. We’d work with them again.

Do you have any advice for potential customers?

If you have issues with Haskell or functional programming, I 100% recommend working with Serokell due to their expertise. They helped us understand how to write and test the smart contracts.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a fintech company. We’re exploring the opportunities in Bitcoin. Our purpose and aim are to make Bitcoin transactional.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Serokell OÜ?

We came very open-ended and approached them with ideas of things we want to get done. They were accommodating to the fact that we didn’t have a 100% clear goal of what we were trying to accomplish. It turned into an outsourced R&D engagement.

SOLUTION

What was the scope of their involvement?

I can’t get too specific about the details because of an NDA but essentially, they helped us build an API that connects our Bitcoin exchange directly to other partners. We sat down with them on video and conference calls in an effort to help Serokell understand what we’re aiming to do. We did workshops, and they helped us map the terrain as we were walking it.

What is the team composition?

We’ve been serviced by 4–5 people throughout the engagement, and I’ve worked directly with Roman (Chief Business Development Officer).

How did you come to work with Serokell OÜ?

We heard that the developers at Serokell were extremely avant-garde in their field. We needed the best and most advanced people for what we were trying to do; that’s why we engaged with them.

How much have you invested with them?

We invested about €600,000 (approximately $700,000 USD).

What is the status of this engagement?

Our engagement ran from October 2019–December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We didn’t really know where we were going while we were completing the project, so it was difficult to set a clear goal. We had to understand when we reached the goal. Everything we’ve done up to this point came together, and we can directly tie it into some of our core products.

Nevertheless, the developers at Serokell have done something that has never been done before. They’ve shown extreme competence and instilled trust in us as a company that we tied things together in a way that’d ultimately be beneficial for all of us.

How did Serokell OÜ perform from a project management standpoint?

I would urge them to improve their project management skills. However, I understand that part of their success formula is to let the developers develop rather than having strict project management KPIs. Having worked with a lot of developers on a lot of projects, that’s an approach that I can get behind.

However, being a customer of a consultancy like Serokell puts me in a bit of a difficult position because they’re not always great at saying what has been accomplished the last two weeks, where we stand according to our road map, and so on. I pushed them pretty hard on that because we came to a head where we needed to make some returns on our investments.

I’ll also add that they were very accommodating in trying different approaches to broaden my knowledge of where the different projects were at and if we were hitting mile markers. They showed a lot of effort trying to let me know we were getting our money’s worth. Both of our organizations were performing in strides. We used Notion for project management.

What did you find most impressive about them?

I'm most impressed with their competence in very new and cutting-edge technology. What they’ve delivered in the form of tangibles are second to none.

Are there any areas they could improve?

I’ll reiterate what I said about project management. As I mentioned, I know why they did what they did but at the same time, we were on a tightrope.

Do you have any advice for potential customers?

Having a clear spec of what you want to accomplish is very helpful. It’s a good idea to come in sharp and agree on project management tools.