Scriptive

BACKGROUND

Please describe your company and position.

I am the Senior Marketing, Brand & Digital Manager of UPS Solutions

Describe what your company does in a single sentence.

UPS Solutions offers a comprehensive range of critical power and cooling products, services and related maintenance and support services to ensure reliable and continuous power supply for various business needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scriptive to accomplish?

• Launch a robust e-commerce and quote generation platform, enabling direct online sales and tailored customer interactions for UPS Solutions.
• Implement bespoke functionalities and applications on the new site, tailored to our specific operational requirements, thereby minimising unnecessary expenditure on third-party apps.
• Enhance the overall speed and user experience of the new website, ensuring a seamless and responsive online presence for our customers.

SOLUTION

How did you find Scriptive?

LinkedIn

Why did you select Scriptive over others?

• High ratings
• Pricing fit our budget
• Great Team

How many teammates from Scriptive were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for our new website development with Scriptive encompassed a comprehensive range of services designed to create a sophisticated, user-friendly online platform for UPS Solutions. The detailed scope included the following key deliverables: 

1. Website Development and Design: Scriptive undertook the end-to-end development and design of our new website, ensuring it was visually appealing, aligned with our brand identity, and optimized for user engagement. This involved creating a responsive design that adapts to various devices and screen sizes. 
2. E-commerce Integration: A significant part of the project was integrating e-commerce functionality, allowing customers to browse, select, and purchase our products directly from the website. This included setting up product pages, shopping carts, and secure payment gateways. 
3. Custom Functionality and Applications: To address our unique business needs and enhance site performance, Scriptive developed custom functionalities and applications. These were integrated into the website to provide tailored solutions, such as specific product filters, search functions, and interactive elements, eliminating our reliance on generic, often costly third-party apps. 
4. Performance Optimisation: A key deliverable was the optimisation of the website's performance, focusing on speed and usability. Scriptive employed best practices to ensure the website loads quickly and performs efficiently, providing an enjoyable and frictionless experience for users. 

In summary, the scope of work with Scriptive was meticulously planned and executed, resulting in key deliverables that included a fully functional e-commerce platform, a bespoke quote generation feature, tailored website functionalities, and a highly optimised user experience. These elements combined to elevate our online presence and operational capabilities significantly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Significantly Faster: I've really noticed the improvement in the website's loading speed. It's much quicker now, which enhances the user experience and likely contributes to keeping visitors on the site longer. 
2. Enhanced Functionality: The new features are impressive and make a big difference in how we interact with the site. It's clear that thoughtful design has gone into making these features user-friendly and efficient. 
3. Improved Usability: The website is now much easier to navigate, which has been a game changer for us. The layout is intuitive, making it simple for our customers and team members to find what they need without any hassle. 
4. Increased Traffic: Since the launch of the new website, we've seen a noticeable uptick in visitor numbers, which is encouraging as it suggests the site is more appealing and accessible. 
5. Better Engagement: The fact that visitors are spending more time on the site and exploring more pages is a testament to the website's improved content and layout. It's great to see people engaging more with what we offer. 
6. Higher Conversion Rates: More visitors are taking action on the site, whether that's purchasing products or requesting quotes, which speaks volumes about the site's effectiveness and the trust users have in it. 
7. Lower Bounce Rate: The decrease in bounce rate is a strong indicator that the site's content is relevant and engaging, encouraging visitors to stay and explore rather than leaving prematurely. 
8. Positive User Feedback: The feedback from users has been overwhelmingly positive, with many commenting on the improved look and feel of the site. It's rewarding to know our efforts to enhance the website are resonating with our audience. 
9. SEO Gains: Improved search engine rankings are a clear win, making it easier for potential customers to find us and learn about our offerings.
10. Sales Increase: Most importantly, the new website has contributed to a noticeable increase in sales, validating the investment and effort put into this project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Scriptive demonstrated exceptional project management throughout the development of our new website. They consistently delivered items on time, showcasing their reliability and commitment to our project's timeline. Their responsiveness and supportiveness were standout qualities; any questions, changes, or inquiries I had were immediately addressed, ensuring a seamless communication flow and swift resolutions. 

The team's ability to find solutions to any challenges that arose was particularly impressive, reflecting their problem-solving skills and technical expertise. They met all the project's needs effectively, proving their understanding of our objectives and their ability to deliver tailored solutions. Furthermore, the individuals within the Scriptive team were a pleasure to work with. 

Their professionalism, combined with their friendly and approachable nature, made our collaboration enjoyable and productive. Their expertise in their field was evident, instilling confidence in their work and decisions throughout the project. 

Overall, Scriptive's project management was a critical factor in the success of our website development, characterized by timely deliveries, responsive service, and a solution-oriented approach, all of which were delivered by a knowledgeable and personable team.

What was your primary form of communication with Scriptive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most impressively and uniquely about Scriptive is undoubtedly their team. Their patience and supportive nature throughout our collaboration were remarkable, creating a reassuring and productive working environment. Their technical proficiency is equally commendable, ensuring that every aspect of our project was handled with the utmost expertise and care. 

The team's standout quality is their cohesion and the way they embody the company's values of customer service and technical excellence. Their approach is not just about delivering a service but about building a partnership, which resonates throughout their work. This human-centric and solution-oriented ethos makes them unique in the landscape of development companies. 

Having worked with various firms in the past, I can confidently say that Scriptive is the best development company I've had the pleasure of partnering with. Their blend of technical capability, attentiveness, and genuine commitment to our success sets them apart as not just a service provider but as a trusted ally.

Are there any areas for improvement or something Scriptive could have done differently?

From my experience I see no areas where Scriptive needs improvement. Their service was outstanding, blending professionalism with expertise and consistently exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the General Manager of 2nu

Describe what your company does in a single sentence.

We make the best performance sunglasses for every adventure on the planet

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scriptive to accomplish?

• Build a website that manifest our brand, and provide the best experience for our customers

SOLUTION

How did you find Scriptive?

LinkedIn

Why did you select Scriptive over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Scriptive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Online store development with Shopify integration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On-time delivery. Positive ROI. High adoption.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Scriptive team always delivers what they have committed on time and within budget. They constructively respond to our needs even if there're multiple change requests. They gave professional advice on requirement that might not be effective for our business even if it means reducing the project scope and size.

What was your primary form of communication with Scriptive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They thought and acted on behalf of our business benefits.

Are there any areas for improvement or something Scriptive could have done differently?

Scriptive team's focus is mainly on technical development (which is awesome) but if they can add more expertise in aesthetic design that would be a perfect.