Samin Tekmindz, Inc

BACKGROUND

Please describe your company and position.

I am the CEO of a software company

Describe what your company does in a single sentence.

Electric car managed charging

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Samin Tekmindz, Inc to accomplish?

• Enhance & support our mobile app
• Maintain & grow our utility portal

SOLUTION

How did you find Samin Tekmindz, Inc?

Referral

Why did you select Samin Tekmindz, Inc over others?

• Pricing fits our budget
• Good value for cost

How many teammates from Samin Tekmindz, Inc were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We work with TekMindz to enhance our mobile app with new features, and to support the existing users. We also have an administrative portal that they are maintaining and slightly growing for us. TekMindz staff fix bugs, deliver new features and release new builds to production.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App quality - we needed users to successfully sign up. Implemented AppCenter for tracking failures and fixed them. Also, the team implemented a test plan. Portal usability and performance - Our program management team needed features and drove this work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've generally delivered the project on time. And our business waxed and waned a little instead of growing at a straight line. This meant varying the staffing level, and they understood that.

What was your primary form of communication with Samin Tekmindz, Inc?

Virtual Meeting

What did you find most impressive or unique about this company?

They had a lot of expertise in some of the EV protocols already used by the industry, from previous projects. That let us be more productive when engaging with them. They may not have been the cheapest in all cases, but they do very custom development tailored to our needs.

Are there any areas for improvement or something Samin Tekmindz, Inc could have done differently?

Local, senior management to review code and keep developers on track is key to success here. Going light on management might save time but it incurs costs elsewhere. One trick is to keep the developers constrained. Eager, engaged devs are great but they want to bring in some new tech that sometimes contributes more headaches than it solves.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of a nonprofit organization that designs and deploys IT to low-resource settings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Samin Tekmindz, Inc?

My company specializes in global electronic medical record systems, and we needed to outsource software augmentation and development for several of these systems.

SOLUTION

What was the scope of their involvement?

Samin Tekmindz, Inc augments software on medical record systems. This software includes OpenMRS DHIS, Java, and JavaScript. They provide frontend and backend development services.

What is the team composition?

We have worked with two project managers and several developers.

How did you come to work with Samin Tekmindz, Inc?

Based on their previous projects and code samples, we felt Samin Tekmindz, Inc was the right vendor to partner with.

How much have you invested with them?

We have spent $200,000.

What is the status of this engagement?

The project began in March 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have made a significant amount of progress in a short period because they produce such quality code.

How did Samin Tekmindz, Inc perform from a project management standpoint?

They provide good team coordination. Working across several different time zones has been challenging, but they are understanding and responsive. We use Jira.

What did you find most impressive about them?

They have given us access to escalate any issues to their upper management.

Are there any areas they could improve?

We would appreciate more open communication regarding their shadow resources. Knowing what their roles are and when they are being brought onto projects would be helpful.

Any advice for potential customers?

Clearly articulate your requirements and establish a structured communication method.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of engineering for a medical solutions firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Samin TekMindz?

We hired TekMindz to provide development support within timezones and markets outside the U.S.

SOLUTION

What was the scope of their involvement?

TekMindz provides frontend and backend development support for both Windows and non-Windows-based systems, using C# as the primary language for one aspect of our product. They use JavaScript for efforts that are enabling us to work on both task and exploratory driven work. They also work on proof of concept projects, as well as activities involving hardware, modules, and internal databases. 

What is the team composition? 

We're currently working with two developers, but we're able to scale up or down as needed.

How did you come to work with Samin TekMindz?

They were recommended by one of our colleagues.

How much have you invested with them?

We've invested in the range of $10,000–$50,000.

What is the status of this engagement?

We've been working with them since Q2 of 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TekMindz provides talented, deadline-driven development resources and high-quality QA testing.

How did Samin TekMindz perform from a project management standpoint?

We work directly with their team on a daily basis, keeping all communications channels open. They're good about meeting deadlines and being responsive, despite their distant location. 

What did you find most impressive about them?

I'm impressed by their ability to provide qualified people and to continue meeting the requirements of our deliverables.

Are there any areas they could improve?

I can't think of anything. We're happy with the engagement overall. 

Do you have any advice for potential customers?

Maintain constant communication, considering their location, since direct visibility of the hardware isn't possible. 

BACKGROUND

Please describe your company and your position there.

I’m the VP of retail business for Infodart Technologies Ltd. We’re an IT consulting and solution provider in the retail and manufacturing domains.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Samin Tekmindz, Inc?

We needed to develop an in-house retail solution for small and mid-sized retailers, so we outsourced technical development to Tekmindz.

What were your goals for this project?

The solution was crucial to our ability to deliver for our clients.

SOLUTION

How did you select this vendor?

We were looking for a vendor with the right technology understanding who could design a scalable and efficient solution. Their solution architect and technical developer stood out to us.

Describe the project and the services they provided in detail.

Tekmindz developed four modules for our solution: POS, central office, warehouse, and integration layer. The integration layer empowered data movement between the other three modules and a backend ERP. These transactions created an audit trail that could be used to retrieve lost data if needed.

What was the team composition?

Tekmindz provided a project manager, two solution architects, eight developers, and two QA resources.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their product was technically sound and behaved in a very predictable manner. Its scalability has allowed us to add several new components.

How was project management arranged and how effective was it?

We had weekly and monthly meetings to monitor our status and ensure milestones were met correctly. They monitored bugs post-delivery and tracked them until closure.

What did you find most impressive about this company?

Their software architecture met all our objectives. The performance of their software architect was especially noteworthy.

Are there any areas for improvement?

Products would experience fewer post-launch issues if they logged their QA in a more constructive manner, one that prioritized functional understanding.  

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of an electric car charging software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Samin Tekmindz, Inc?

We hired Samin Tekmindz, Inc to help with ongoing software development.

SOLUTION

What was the scope of their involvement?

Samin Tekmindz, Inc has developed a variety of software for our platform throughout the years. For development on our platform’s server, they primarily use Java, Enterprise Java, relational databases, and scalable enterprise software.

What is the team composition?

They provide a team of software developers with full-stack expertise. QA engineers and system administrators also with work on the project with us.

How did you come to work with Samin Tekmindz, Inc?

We followed a referral and hired them for the project.

What is the status of this engagement?

We began working with Samin Tekmindz, Inc in January 2013 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The support from Samin Tekmindz, Inc has contributed to our platform’s well-known and respected status. Our internal team is fully satisfied with the quality of their work.

How did Samin Tekmindz, Inc perform from a project management standpoint?

We use Jira and Confluence to manage the project. We’re pleased with how they’ve been managing the work, and we have regular phone calls to discuss their progress.

What did you find most impressive about them?

We value the collaborative approach they take to the project—it feels like a true partnership. It doesn’t seem like a typical vendor and client relationship, they're a part of our team. They’re also very flexible, which we appreciate.  

Are there any areas they could improve?

It’d be beneficial if they had more leaders and seasoned teammates within the organization to manage the work.

Do you have any advice for potential customers?

When working with a vendor in a different time zone, clearly communicating your business objectives and requirements is important. Be highly involved with their process and ensure everything is on track.

BACKGROUND

Please describe your company and position.

I am the EV Product Manager of a transportation company

Describe what your company does in a single sentence.

Fleet Software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Samin Tekmindz, Inc to accomplish?

• Supported come-to-market of new fleet EV charging product.

SOLUTION

How did you find Samin Tekmindz, Inc?

Referral

Why did you select Samin Tekmindz, Inc over others?

High ratings

How many teammates from Samin Tekmindz, Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TekMindz provided key support in developing an OCPP application for fleet EV charging. In addition to development, they provided a consultative approach in helping to finalize design and functional requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The finished product was shared with customer cocreation partners as part of acceptance testing and later piloted in real-world use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The TekMindz team produced deliverables on-time and were responsive to our needs. In retrospect, both our requirement gathering and test phases should have been longer to minimize rush and anticipate additional delays from project stakeholders.

What was your primary form of communication with Samin Tekmindz, Inc?

Virtual Meeting

What did you find most impressive or unique about this company?

The team is very responsive and accessible after hours in the case of escalations. TekMindz was also able to matrix-in additional staff and subject matter experts as needed.

Are there any areas for improvement or something Samin Tekmindz, Inc could have done differently?

I regret that we did not send TekMindz samples of the exact hardware we were testing with as it may have reduced some testing work.