Sagant

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software company based in Uruguay.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Sagant?

We needed help with IT consulting for client-related projects.

SOLUTION

What was the scope of their involvement?

Sagant has helped us in the implementation of a BPM for a client. They’ve also helped us deploy different applications and architecture-related projects, among other things. They’ve provided consulting services, especially on JavaScript and jBPM. Initially, we gave them the information about what we needed, and then they offered guidance.

What was the team composition?

We work with two people.     

How did you come to work with Sagant?

We knew one of their partners personally.

How much have you invested in them?

We’ve spent about $12,000–$14,000.

What is the status of this engagement?

We started working with them in July 2018, and it’s an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been very professional and efficient. We’d totally recommend anyone to work with them; we’re very satisfied. We expect to continue working with Sagant.

How did Sagant perform from a project management standpoint?

They’ve met every deadline and all of our expectations. We communicate mainly using WhatsApp, email, phone calls, and Skype.

What did you find most impressive about them?

Their technical expertise is outstanding. We’re pretty satisfied with their work.

Are there any areas they could improve?

No, I couldn’t mention anything. 

Do you have any advice for potential customers?

First, have them provide a quotation. Then, have a meeting to discuss your goals and expectations before executing the project.

BACKGROUND

Introduce your business and what you do there

I'm an IT technician at a telecommunications company based in Montevideo, Uruguay.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Sagant?

We needed help with the development of a custom software platform. We wanted a system that could help us provide information to our different channels, thus improving our processes by showing our employees all the important information they need to work with our customers in a single virtual space. 

SOLUTION

What was the scope of their involvement?

Sagant did custom software development for us from scratch using Java, among other technologies. They're also currently in charge of maintenance for the platform.

What was the team composition?                                                        

We've worked with about five members of their team, including a project leader.

How did you come to work with Sagant?

Being a public company, we have a licitation process for every contract we start with any service provider.

What is the status of this engagement?

We started working on this project in June 2021, and it's still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've met every requirement we've set so far, exceeding our expectations.

How did Sagant perform from a project management standpoint?

We've used Jira, email, Zoom, and WhatsApp for project management and communication.

What did you find most impressive about them?

They are very skilled, consistent, and professional.

Are there any areas they could improve?

I don't think there's anything they can improve on; we've had a great experience working with them.

Do you have any advice for potential customers?

Be proactive and flexible throughout the process.

BACKGROUND

Introduce your business and what you do there

I'm the former app integrations manager at a telecommunications company based in Uruguay.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Sagant?

We were going through a technology updating process; our systems were based on an app built on Silo, so we had a single platform that covered all of them. Hence, we were looking to transform this architecture into a more decoupled platform based on microservices with different layers. 

This was a big process, so our IT team wasn't enough to cover all of this, and we had to find a technology partner that could help us grow our development capacities.

SOLUTION

What was the scope of their involvement?

Sagant's project consists in taking some of the processes based on Silo to build them into a new applications ecosystem. They made the apps using Java technologies and microservices based on QR and Spring Boot as a framework. We also used React for the front end. 

What was the team composition?

We've worked with an architect, four developers, and a tester from their team. 

How did you come to work with Sagant?
Their architect worked with us in the past with another company. When this project came up, we had a licitation process in which they participated and had the best score; we evaluated their proposal, team, and budget, among other things.

How much have you invested in them?
We've spent about 100,000 with them so far.

What is the status of this engagement?

We started working with them in November 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This migration of processes implied a very important change for our company's systems; it was a great challenge, but they accomplished it.

How did Sagant perform from a project management standpoint?

They're great; their communications are always very straightforward, available, and proactive. Another good thing is that as a big company, sometimes we're unaware of things happening in other departments, but they keep us updated through meetings when needed.

Regarding tools, we use emails and Jira.

What did you find most impressive about them?

They update their team with all the new technologies available. They also have great technical knowledge of processes and problem-solving skills. In addition, their team doesn't limit themselves to only solving a technical issue; they also try hard to understand the context completely and get to know the industry's best practices. 

Are there any areas they could improve?

At some point, we felt the team was small for all the tasks they had to perform, and the workload for the developers was too much. Nonetheless, we talked about it, and they were able to solve it.

Do you have any advice for potential customers?

Talk to them about your needs and evaluate the quality of their proposal. We like that they don't give generic answers whenever we talk to them about something we need; they understand our requests deeply and make high-value proposals. 

BACKGROUND

Please describe your company and your position there.

Im in charge of modelation of the process involved in the BSS and OSS implementation at a goverment company of telecommunications of Uruguay.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sagant?

Sagant was hired for designig and implementing de "IP" Plataform (Interaction Plataform). It is a plataform intended to manage all the interactions between a lot of systems that must work toguetehr and in a syncronic way to archuve the main goal of giving IT support to the whole operation ans business aspect of the new architecture.

SOLUTION

How did you select this vendor and what were the deciding factors?

The main factor in the selection decision, was the extent experience Sagant has in the industry plus the particular experience they have working in Government systems and over the technology that was necessary in this project.

Describe the project in detail and walk through the stages of the project.

The goal of the IP Platform is to give an "interoperability highway" to the rest of the systems of the Project. This platform makes possible the communication of legacy systems with new ones, even if they "talk" different language in terms of business entities or low level code. The IP platform makes all the translations necessary giving a common interface to every systems to communicate and exchange data.

How many resources from the vendor's team worked with you, and what were their positions?

We work directly with the CTO and we had some meetings with the rest of the team by the way

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

the project has have many successfully stages which are in production right now. Stages 0, 1 and 1.1.

How effective was the workflow between your team and theirs?

The workflow and the communications in has been always very fluid and very effective in terms of productivity and the results. Sagant has a very professional team, and they are always ready to listen and act.

What did you find most impressive or unique about this company?

May be the most impressive aspect of Sagant is the capacity they have to understand the problems and the needs of the client and the very quickly TTM they have to implement the solutions

Are there any areas for improvement or something they could have done differently?

Not really