RLTSquare - Adobe Solution Partner

BACKGROUND

Please describe your company and position.

I am the Business Manager of a software company

Describe what your company does in a single sentence.

Provides digital solutions and consultancy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RLTSquare - Adobe Solution Partner to accomplish?

• Custom e-shop
• Custom e-shop with recommendation engine
• Modification and integration of a third-party subscription module

SOLUTION

How did you find RLTSquare - Adobe Solution Partner?

Referral

Why did you select RLTSquare - Adobe Solution Partner over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from RLTSquare - Adobe Solution Partner were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A product finder that takes the user through a multistep Q&A to determine the most suitable product. 

Subscription bundle that allows the customers to create a self-customized bundle of multiple products. It also allows the user to modify, pause and resume the subscriptions. 

Single delivery addon that can be attached with a subscription delivery to reduce the delivery charge for the customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is not live yet, so it is impossible to determine the success, but so far, we are happy with the progress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

With a commendable ability to swiftly respond and maintain an agile mentality, RLTSquare demonstrates a strong understanding of the project's deliverables. Their collaborative nature and adaptability have proven invaluable during the course of this project, particularly when it came to making the necessary modifications to the requirements.

What was your primary form of communication with RLTSquare - Adobe Solution Partner?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Adaptability to change in project requirement.

Are there any areas for improvement or something RLTSquare - Adobe Solution Partner could have done differently?

-

BACKGROUND

Please describe your company and your position there.

Sana Safinaz is part of SSFR (PVT.) LIMITED. Established in 1989 Sana Safinaz, founded by Sana Hashwani and Safinaz Muneer, is an established fashion label and one of the most prestigious and diversified in Pakistan.

Sana Safinaz are true innovators and trailblazers in all their business and creative endeavors and have set the bar high for the business of fashion in Pakistan. Apparel collections include but are not limited to Pret, Diffusion and Bridal Couture lines.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RLTSquare - Adobe Solution Partner, and what were your goals?

We started working with RLT mid 2020 during the COVID-19 pandemic for our websites optimization issues. We had our initial doubts for them being the underdogs compared to our previous partners but in under 1 year they helped us optimize our website with the best coding practices, along with upgrading our Magento version to the latest build.

They worked with Magento team to explore the complete potential of the Magento Enterprise Cloud solution. They built the infrastructure of process automations as per our needs. We also really appreciate their understanding of urgency level required for the client at any hour of the day which includes various night resolving urgent issues.

They are now currently helping us scale the business and we highly recommend them for Magento based businesses in Pakistan.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had multiple meetings with the CEO of RLTSquare along with the team members, the best thing about the team is giving the client complete transparency, along with building awareness of modules that were previously unexplored.

They understood our challenges and were determined to resolve our issues at hand with a keen interest in helping SSFR Digital achieve their objectives.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

All our challenges and issues were noted down, solutions were proposed and defined timeline was given regarding the steps that needed to be taken.

How many people from the vendor's team worked with you, and what were their positions?

We were given a dedicated team of developers along with a shared project manager to handle the upgrade, optimization project along with achieving operational excellence. Currently we're integrating out social media channels and AI tools to scale the business.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We upgraded to the latest Magento version. Our website score is 90% for desktop and mobile responsive Our operational process automation is enabling us quick order sanitization and delivery

Describe their project management style, including communication tools and timeliness.

The escalation matrix had been decided before hand and the hierarchy is provided on how to escalate problems, if any.

What did you find most impressive or unique about this company?

The best thing about them is that CEO dives into the project if there is something that needs to be prioritized.

Are there any areas for improvement or something they could have done differently?

Sometimes we feel they are overworked, but due to the nature of the business and the level of urgency required to manage an e-commerce business that comes with the tasks given.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a European marketing and advertising agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RLTSquare - Adobe Solution Partner, and what were your goals?

Due to a huge spike in demand during the pandemic, we sought an expert outsourcing partner with technical capabilities specifically in Magento E-Commerce development. As we were already in the process of establishing a base of business within Pakistan, Idrees and his team at RLTSquare were recommended by our local team to assist us.

SOLUTION

How did you select RLTSquare - Adobe Solution Partner and what were the deciding factors?

After Idrees and RLTSquare were recommend, the communication and onboarding came together very quickly. They had a large team of talented development staff alongside a good project management team. We established setup and communication with our own internal team via shared Slack boards, project management software and daily calls.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work involved a combination of technical tasks specifically for Magento 2 across a small range of large E-Commerce projects both locally and international. Their technical team quickly got up to speed with our version control pipeline and project management software. Their team delivered great service, communication and testing.

How many people from the RLTSquare - Adobe Solution Partner team worked with you, and what were their positions?

A project manager and lead developer was our main point of contact. We also had direct access to 3 additional developers who were present on our internal Slack channels and calls to discuss any concerns or issues should they arise.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We saw a faster turnaround of project delivery whilst using RLTSquare. This allowed us to continue growing our own customers, providing faster services and support whilst also allowing us to focus on our core business and internal team during a period of huge demand.

Describe their project management style, including communication tools and timeliness.

The project management was clear, we had direct access to the project manager at all times for questions. We also had daily calls regarding project status and any queries. We invited their team to have access to our project management software for greater ease of task allocation. We also used a combination of version control software and other tools for tracking development changes and revising any code.

What did you find most impressive or unique about this company?

Idrees has built a great and friendly team. What is most impressive is the rate of their growth and how quick they were able to adapt to our internal project management style and communication. They were a friendly and hard-working team.

Are there any areas for improvement or something they could have done differently?

No immediate areas of improvement, I feel they are adapting to the challenges of a growing business well.

BACKGROUND

Please describe your company and your position there.

I'm the founder of an IT company in Boulder, Colorado and we help integrate technology solutions for our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RLTSquare - Adobe Solution Partner, and what were your goals?

We worked with RLT to build custom integration functionality for an eCommerce system. I found them easy to work with and was very happy with the results.

SOLUTION

How did you select this vendor and what were the deciding factors?

We first connected online but have met several times in person at industry conferences.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work was for a client of ours, so I can't share all of the details. But suffice it to say, this was a very complex eCommerce integration that allowed us to help a client tie their eCommerce system into several systems, including logistics and fulfillment and custom payment gateways.

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager and two developers who worked with us on the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Client was very pleased with the project - it allowed them to automate a bunch of tasks that had previously taken 1-2 people 10-20 hours a week each. They were thrilled!

Describe their project management style, including communication tools and timeliness.

Mostly the communication was online via email, slack, and ticketing systems. As we're also in the high-tech space, we were able to work together very efficiently.

What did you find most impressive or unique about this company?

Good solid technical skills; they were on time and on budget and very easy to work with.

Are there any areas for improvement or something they could have done differently?

Nope.

BACKGROUND

Please describe your company and your position there.

SadiaAmmar Architects is a renowned architectural firm providing services to all walks of businesses. Our cliental ranges from restaurants, hotels, offices to luxury homes. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RLTSquare - Adobe Solution Partner, and what were your goals?

We wanted our corporate website as per the defined requirements where our entire portfolio along with ongoing projects and the company legacy work was depicted for future prospects. The goal was to showcase our entire work in the best possible manner

SOLUTION

How did you select this vendor and what were the deciding factors?

RLTSquare was selected on the basis of their extensive experience in making corporate website and the flexibility of incorporating changes as required.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was to build a custom website which showcases our completed and ongoing projects. A separate section to show our portfolio and blogs along with pictures of our projects were the keys requirements. Technologies used were Word Press and Java with a few custom APIs.

How many people from the vendor's team worked with you, and what were their positions?

1 backend developer and 1 frontend developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The most important feedback came from our marketing team as they could easily direct potential clients to our website for reference of our work. They could easily walk through the company’s work and get in communication with us, regardless of their location.

Describe their project management style, including communication tools and timeliness.

Agile approached was exercised and the communication channel was primarily based on Slack and weekly meetings over Zoom. The project was delivered within the defined timelines.

What did you find most impressive or unique about this company?

They kept us updated about the project's progress and recommended market practices based on the line of business

Are there any areas for improvement or something they could have done differently?

The required outcome was achieved within the defined timeframe and it was something most important for our project. We believe RLTSquare did a great job. They may explore more platforms for enhancing their portfolio.

BACKGROUND

Please describe your company and your position there.

Worked as project manager for new project initiatives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RLTSquare - Adobe Solution Partner, and what were your goals?

We required a market place on Magento to retail our Telco products and services.

SOLUTION

How did you select this vendor and what were the deciding factors?

Based on the following factors: Market reputation On time project delivery Attention to details

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with 2 dedicated developers to draft the working plan. The objective was to have a blue print demo ready within the defined timeframe and later on based on that increased the involvement periodically, eventually leading up to the required market place. The technologies used were Magento as well as SEO enhancements.

How many people from the vendor's team worked with you, and what were their positions?

2 backend developers were the initial team which later on by the end of project increased to 4 backend and 2 frontend, along with 1 QA and a Project Manager which was in fact the CEO as well.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The marketplace that was being introduced was the 1st of its kind in our company and had to be perfect and aligned with the telco norms. It increased our customer engagement and of the shelf revenue targets for the 1st year in less than 8 months.

Describe their project management style, including communication tools and timeliness.

Most of the task related coordination was done through Jira, which we were all very comfortable with. General peer to peer communication between teams was done through Slack. We were given our monthly consumed hour details along with descriptions which was very helpful for maintaining the record for further utilization.

What did you find most impressive or unique about this company?

Involvement of the CEO at every step was the key factor in ensuring project delivery as required. The team was very cooperative as well and knew what was required of them. There was no shooting in the dark scenarios and everyone was well aware about what was required to be done

Are there any areas for improvement or something they could have done differently?

As of yet, all seems to be in place.

BACKGROUND

Please describe your company and your position there.

Interwood is providing high quality furniture in Pakistan and overseas. Today, it is widely recognized as an industry trendsetter and leader offering a complete range of home and office furniture, kitchens, doors, wardrobes, flooring, accessories and bespoke furniture.

I am the Senior Executive for E-commerceInterwood is providing high-quality furniture in Pakistan and overseas. Today, it is widely recognized as an industry trendsetter and leader offering a complete range of home and office furniture, kitchens, doors, wardrobes, flooring, accessories, and bespoke furniture. I am the Senior Executive for E-commerce

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RLTSquare - Adobe Solution Partner, and what were your goals?

RLTSquare was hired to build a Magento PWA website from scratch, as per the defined requirements. Critically ensuring that data migration from the current platform to Magento is secured.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did the market survey of top e-commerce agencies in Pakistan along with feedback from RLTSqaure existing clients. Their detailed exposure to all Magento modules & significant experience in e-commerce domain

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Migration of Data (customer products and orders) to be shifted to Magento from the current platform.

Building the PWA website with all current features in cooperated in new website, including custom development

Technologies:

• Magento
• AWS
• JS

How many people from the vendor's team worked with you, and what were their positions?

Project Manager along with 2 x backend, 2 x frontend and 2 x PWA team Resources

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• There are less major functionality breakdown issues
• Homepage and others Images Conversion and compression
• Optimization of the Backend Code
• Optimization of PWA and GraphQL
• Minimized DOM elements
• Optimized Best Seller and Other Features
• Added CDN for Media

The overall website performance is good and more customization options are available in Magento platform.

Describe their project management style, including communication tools and timeliness.

They have a team of developers managed by Project Managers who directly reports to Head of Projects /CEO. The tools that were used during the project were Slack/ WhatsApp and Gmail. The tasks and the timelines were managed through JIRA board.

What did you find most impressive or unique about this company?

The company is dedicated to project and was handled well by their higher management. All the tasks were performed efficiently by their developers. The communication is excellent and timely.

Are there any areas for improvement or something they could have done differently?

In our opinion, the milestones were achieved timely and priority were given to Tasks. The agency made time management much easier and we would definitely recommend them to other industries.

BACKGROUND

Please describe your company and your position there.

I am one of the Co-Founders and COO in Thriftify, an eCommerce SaaS platform connecting charities and non profits with consumers who care.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RLTSquare - Adobe Solution Partner, and what were your goals?

In Thriftify we have two main products: our Retail platform which is being used by charities and non-profits to establish their online presence including listing products, managing their inventory as well as their fulfilment.

The second product is our consumer marketplace, which consumers can go on to browse and purchase sustainable products directly from charities. Our main goals were to establish Product-Market Fit in Ireland, get at least 80% of the Irish charity retailers on to our platform as well as close our seed round. All 3 of these goals were achieved with RLTSquare's help.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our CTO is from Pakistan and we knew from the start that Pakistan is home to some of the best Magento developers. So this was the starting point. From the 3 Magento agencies that we interviewed at the time, RLTSquare was clearly the more experienced in terms of the type and size of projects that they've worked on previously, as well as the size of their team and how quickly they can help us scale if required.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with one backend Magento developer and ended up with a team of 3 back end devs, and 2 front end. Throughout the project, these guys attended all of our daily stand ups, sprints planning sessions, product demos and project retrospectives. They worked on both of our main products backend as well as front end helping us improve our Magento platform significantly.

How many people from the vendor's team worked with you, and what were their positions?

1 Senior and 2 Junior back end developers as well as 1 Front End developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

At project kick-off, we had on average 10-20 daily orders and by the end of the project, we had 200-300 daily orders. RLTSquare also helped us achieve market dominance by helping us onboard 80% of the Irish charity retailers. Lastly, with their help, we managed to close our €500,000 seed round.

Describe their project management style, including communication tools and timeliness.

As in any partnership, especially in a remote environment, it takes a bit of time for any two parties to gel, to get to know each other, to understand each other cultures etc. This is exactly what happened. However, we found out that RLTSquare was understanding. We felt that the guys did their best to get to know how our culture works. After some time they fitted well with the rest of the team.

We used Slack as our main communication tool as well as Trello for project management.

What did you find most impressive or unique about this company?

The guys had a great experience in the eCommerce and Magento world as well as a willingness to learn and go above and beyond in their work.

Are there any areas for improvement or something they could have done differently?

I would say that communication can always be improved in any company. As well as making sure that the code has as little bugs as possible.

BACKGROUND

Please describe your company and your position there.

Hello, I'm Chris Jenkins, founder of Nutrivivo. Nutrivivo is a platform that helps healthcare professionals make better, faster supplement recommendations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RLTSquare - Adobe Solution Partner, and what were your goals?

What started as a simple ecommerce site, evolved into a supplement telemedicine platform for healthcare professionals. During the entire process, RLTSquare was our trusted development partner on this project for more than 2+ years, from start to finish. They helped us create a custom web application that integrated with Magento in advanced and sophisticated ways. Patients and doctors would access the patient/doctor portal by visiting my.nutrivivo.com. The portal reflected what inventory was available using Magento's multi-site feature. Doctors would login to Nutrivivo and create supplement recommendations for Patients. Patients would then automatically get email and SMS notifications until they completed their order.

SOLUTION

How did you select this vendor and what were the deciding factors?

After more than 500+ applications, I narrowed down the best 20 or so development teams. Idrees and RLTSquare made the short-list. After interviewing more than 20+ people, I decided to pick Idrees and RLTSquare because their communication is excellent. After talking with Idrees and Rai, it's crystal clear that these guys know what they're doing and that they are very smart. We also picked RLT because of their focus/experience w/ Magento

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Nutrivivo at it's high point had more than 100+ healthcare professioanls on the platform and thousands of patients. Doctors used the platform to make better, faster supplement recommendations to their patients. From the healthcare professional perspective, the key deliverables included allowing doctors to quickly make recommendations and to track the success of their patients through the platform. Doctors also paid a 30% platform fee. Doctors would connect their own independent payment processor to Nutrivivo and then they would automatically pay Nutrivivo a platform fee each time a Patient of theirs ordered.

From the Patient perspective, people would get email and SMS text notifications when their doctor made a recommendation for them. Patients would then login and quickly and easily go through checkout. Some of these supplements work best when they are taken month after month, so some of these patients also signed up for recurring orders. RLTSquare did all of this beautiful incorporating complex custom technology, all on top of Magento. We integrated Klaviyo, multiple payment processors, recurring orders, complex automations.

How many people from the vendor's team worked with you, and what were their positions?

I had engaged a dedicated team of 4 people including a part-time PM and 3 full-time Magento developers. A project manager was our main point of contact throughout the process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall, the custom platform application RLT helped us create, all of which was beautifully integrated with Magento, functioned great and looked amazing. From RLT's perspective, it was a success. The tech was amazing. Nutrivivo failed because of the same reason 99% of startups fail - we didn't find product market fit. Doctors make a lot of money and I think they weren't financially motivated to use our product. While looking for product-market fit though, RLT helped us pivot the product several times and helped us roll-out new updates regularly.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with our project manager. He was an excellent communicator and I always trusted the product in his hands. We used a combination of Slack, Trello, Github and other tools to coordinate the project. We also used Hubstaff to track time.

What did you find most impressive or unique about this company?

What I found most impressive about RLT is their ability to solve complex problems and their excellent communication. I never got the response back "we can't"; it was basically, if I can dream it, RLT can figure out a way to do it with Magento. I also want to stress how great their communication is. I've worked with countless teams from overseas and communication is typically a big issue, so much so that it's almost not worth it. I always felt like it was worth it with RLT. It never felt like I was outsourcing. RLT felt like part of the team.

Are there any areas for improvement or something they could have done differently?

RLT might benefit from expanding their focus a little to include other platforms like Shopify and other ecommerce platforms.

BACKGROUND

Please describe your company and your position there.

I'm "Vice Goober" at GooberPick.com, an innovative online retail ordering and delivery system that couples e-commerce with last-mile B2C delivery infrastructure.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RLTSquare - Adobe Solution Partner, and what were your goals?

RLTSquare was originally engaged by another firm we had hired to develop our initial website. Through a series of circumstances, we ended up working directly with RLTSquare to complete the project and have continued with them for further GooberPick.com development, as well as new and ongoing projects/enhancements.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have continued working with RLTSquare for several years and on several projects/enhancements due to their outstanding professionalism, expertise, and overall great value.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

RLTSquare stepped in to replace a prior development team and to "pick up the pieces" and bring our Magento 2 project through to launch. The RLTSquare team was able to troubleshoot and correct a variety of challenges, and to collaborate effectively with us to deliver an amazing site in a timely manner. We have continued to work with them for additional projects, SEO enhancements, the conversion of our site to a PWA, and more.

How many people from the vendor's team worked with you, and what were their positions?

For various projects, we've had the pleasure of working with several different RLTSquare teams. Their style continues to be focused around providing the right experts for the task, so if you require SEO help you will deal with one team, if you require web-app development, you may work with another. We have been very satisfied with the way those resources have been appropriately allocated to the various projects or tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The initial launch in April 2020 was for a fresh, new site and provided a unique combining of technologies. Since launch, we have seen effective growth (despite many challenges related to the worldwide pandemic) and have continued working with RLTSquare to enhance the site and it's end-user features for continued improvement.

Describe their project management style, including communication tools and timeliness.

As previously described, RLTSquare will utilize its own internal resources to provide the best expertise available for each respective project requirement. Delivery of tasks has always been conducted in a timely fashion, with impeccable communication practices, and has been highly collaborative.

What did you find most impressive or unique about this company?

RLTSquare has our strong recommendation because their approach from Day 1 has been to forge a lasting partnership, provide tremendous value to their clients, and to grow alongside each business they assist. We have always felt that there is an understanding of mutual success...only if we succeed do they succeed! Idrees and his team made this a clear and uncompromising value proposition from the beginning and have continued to prove this out over the several years we have been working with them.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind for areas of improvement. They are excellent.