River + Wolf

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Synthesis Direct LLC, a handbag manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with River + Wolf?

We needed help with brand name development to sell our products in the U.S.

SOLUTION

What was the scope of their involvement?

They asked me several questions about the character of our products. They were trying to figure out what kind of product we have and identify our audience and target market. They came up with names for us to choose from.

What is the team composition?

I work with their chief creative.

How did you come to work with River + Wolf?

We shared our requirements with several different companies. We wanted River + Wolf because their website was very attractive.

How much have you invested with them?

We have spent $10,000.

What is the status of this engagement?

We worked together from October 2017 until January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After we developed our brand name, they introduced me to other marketing teams and design companies. They helped support us while we launched the brand name and business.

How did River + Wolf perform from a project management standpoint?

They are reliable, organized, trustworthy, and capable of completing any project.

What did you find most impressive about them?

They’re very creative, and they have never delayed a project. We’re very happy to have found them.

Are there any areas they could improve?

They’re a small company. If they expanded a little and offered more comprehensive services, it would be good for their company and clients.

BACKGROUND

Introduce your business and what you do there.

I'm in charge of marketing for a new company creating a quote-to-contract site for the healthcare industry. We haven't brought it to market yet, but the site will give clients the ability to shop for insurance, get a quote, sign contracts online, and have everything stored virtually. It makes for a quick and efficient process.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with River + Wolf?

We used River + Wolf to help us figure out a perfect name for the product. We needed a name that would tell the market what we do in just one word, and be attractive to our target audience.

SOLUTION

What was the scope of their involvement?

River + Wolf led three rounds of naming. They not only brought out the psychological aspects of the process but also opened our minds to what we were really trying to accomplish and the demographics of who we were trying to target. This helped us focus on who is going to be using our product. We don't want it to be disruptive; we want people that work on this every day to feel that the product is helpful and makes their job easier.

As the only woman working with a bunch of men, River + Wolf really helped me get them to embrace an "outside of the box” mentality. They did a great job honing in on exactly what we wanted our company to look like, not just on paper as a name but in the industry as well.

What is the team composition?

I only worked with Margaret (founder, River + Wolf).

How did you come to work with River + Wolf?

My husband owned a healthcare company so he’d been through this process many times with companies in the metropolitan area. As a new company, we wanted to find someone that offered a personal touch. We interviewed a few companies by phone and it was Margaret's personality and intelligence that made me want to work with her.

How much have you invested with them?

I believe we’ve spent about $15,000. We're still going through the legal process of trademarking the name, so that number may go up.

What is the status of this engagement?

We started in September 2017 and I got an email around Thanksgiving of 2017 that the name that we’d chosen was available.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The naming exercise was extremely successful and we’re very happy with the outcome. They helped us identify our main demographic which is people that actually sit at their desk every day and work on multiple files to search for revenue savings. The product’s name is something that makes them feel good about what they’re doing every day, and is also something that can actually help get their job done with speed and efficiency. So far, the name has been working very well attracting not only these people but also their bosses. We've gotten very good feedback across the board. In fact, we’re thinking of starting a new company and I've already reached out to Margaret to use River + Wolf again.

How did River + Wolf perform from a project management standpoint?

Margaret is extremely organized and she kept us on track. She managed not only the project but all of the people involved as well. The project started slowly for us because we were going in different directions, and she was able to get us to hone in on the key issues. By focusing on who we want to be and what we want to sell, she helped us get a name that really worked. She’s phenomenal and she made it a really smooth, effortless process. She also worked at lightning speed; it only took a few months to complete the project from start to finish.

What did you find most impressive about them?

Their eagerness to help and their creativity are very impressive. They’re able to work with multiple personalities and really make them understand the importance of the naming process. Their professionalism, psychological viewpoints, and knowledge of the business made them an excellent partner for us. For example, they know how important a trademark is so they made sure that we submitted our name as soon as possible.

Are there any areas they could improve?

The only thing I can say is that they need more staff because they're so busy. I'm probably going to put my next project on hold in order to fit their timeline and availability.

BACKGROUND

Introduce your business and what you do there.

I’m the EVP of marketing and insights at an independent marketing and media agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with River + Wolf?

We were looking to rebrand our company’s name to reflect that while our company is women-centric, we also manage brands that focus on men and a dual audience. 

SOLUTION

What was the scope of their involvement?

We had an initial phone call to discuss our plan for the rebranding. River + Wolf then did some preliminary work before Margaret Wolfson [Founder and Chief Creative, River + Wolf] came to our offices where she and our CEO had a two-hour discussion about the project’s process and timeline. Margaret and her team then came up with a really great categorization process to develop different names we’d be interested in for our company. We went through several rounds of that. 

Since settling on a name, River + Wolf continue to guide us through the rebranding process.

What is the team composition? 

We’ve only worked with Margaret, though there are others on her team who are working on our project.

How did you come to work with River + Wolf?

I found them while searching online. I really liked their site, so I decided to reach out to them. We had great chemistry with Margaret, which is especially important if we expected to work well together creatively. We also admired their past work, so we decided to move forward with them.

How much have you invested with them?

We’ve spent about $15,000.

What is the status of this engagement?

We began working with them in November 2017 and although we haven’t re-launched yet, we completed the rebranding work in January 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because we haven’t officially re-launched yet, we don’t have any data on external feedback, but internally, my management team is really excited about the new name. They feel it perfectly encompasses our company’s mission. 

How did River + Wolf perform from a project management standpoint?

They go above and beyond to make sure they conform to our expectations. They worked so hard to ensure they found the perfect name for our company. They worked over the holiday to get everything done in a timely manner.

What did you find most impressive about them?

When you’re changing the name of an agency, you need to think about how you’re going to message it out. Margaret and her team gave such great rationales for the names they suggested, and it makes messaging so much easier.

Are there any areas they could improve?

I can’t think of anything — we’re very satisfied. 

BACKGROUND

Introduce your business and what you do there.

I am a senior marketing manager at Big Fish Games and we publish free to play mobile games on devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with River + Wolf?

When it comes to new games, the effort and focus that it takes to come up with a good name was something that we were having trouble finding internally.

SOLUTION

What was the scope of their involvement?

They provided us with what they call homework, which was essentially a worksheet that was very easy for us to complete, informing them on the brand behind the game, the key consumer benefits of the game, and what we were trying to achieve in the name. They took that information along with some visual reference and came up with a couple of ideas for directional themes to take their naming process in. We had a few follow-up conversations with them to be sure they were going down the right path and had everything that they needed to start brainstorming. And finally, they came back to us with a full presentation and their rationale for each one. They went through that process for three games.

What is the team composition?

Margaret Wolfson [Founder & Chief Creative, River + Wolf] was our main point of contact. There was one other person on some of the calls, but we didn't interface with him as much.

How did you come to work with River + Wolf?

We originally found them on your site, Clutch.co. A combination of the reviews and their area of expertise got us interested, and then when we did an RFP (request for proposal) with five different agencies, they were the most impressive.

How much have you invested with them?

We spent in the range of $20,000 to $50,000, but we benefited from the economies of scale of doing the three naming projects in a row.

What is the status of this engagement?

The project began in August 2017 and was completed in about eight weeks, with 2-3 weeks needed for each game.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We did some focus group research, which generated a top-20 list of potential names, and about 80% of those names originated out of their brainstorming work.

How did River + Wolf perform from a project management standpoint?

They were great. There's definitely a need to give them good information so that we would get good results. That due diligence, providing insights, branding, and context, is a necessary part of the process. With that said, it is a collaborative process, but they take ownership of the brainstorm and the presentation of ideas.

What did you find most impressive about them?

I really enjoyed working with Margaret. She was very thorough, thoughtful, and she put a comprehensively creative touch on their process. She really thought through the experience the end consumer will have with the name. She was also very responsive and asked us good questions.

Are there any areas they could improve?

I don't think so. They offered us more services, but we didn't have the budget for them.

BACKGROUND

Introduce your business and what you do there.

Wonder 7 Global is a travel subscription-based company, with a members-only travel website. We also have what’s called Wonder Escapes, which are curated trips unique to our members. I’m the president.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with River + Wolf?

We needed help naming our startup company.

SOLUTION

What was the scope of their involvement?

We did two projects with Margaret [Founder, River + Wolf] and her team. The first was creating our name. She came up with Wonder 7 Global and helped us go through that process. Our chairman of the board, myself, and other major executives loved it. After that project was done, I came back to her for our customer-only program here in North America. She helped us create that name as well.

We spent some time going through different styles and what we were looking for. Margaret used a questionnaire that gave a good sense, a good feel, and even industry competitor names, as well as doing an extensive interview. The team then put together a presentation deck with names in different categories and styles. We narrowed those down to the next batch. After that, another gentleman did a pre-check for trademarks to see if there were any major problems. Once that went through and some of them got mocked up, we chose from a few finalists. We decided on the name we wanted, then worked with the trademark guys to move forward.

What is the team dynamic?

I worked with Margaret.

How did you come to work with River + Wolf?

I vetted out 3–5 top-rated marketing firms in different parts of the company and started interviewing them. It was close, but there was a connection with Margaret and the way she explained the process.

How much have you invested with them?

We've spent between $8,000–$10,000.

What is the status of this engagement?

We started working together in June 2017 until July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It was a great process for us. We love both names. As we’re starting to prelaunch, I introduced the brand and the company to 75 of our top distributors who loved the name as well. We’ve created a nice brand and a logo with it. I told Margaret initially that the biggest thing for us was to make sure these names would be legacy names. We feel they’re both that way.

How did River + Wolf perform from a project management standpoint?

They’re phenomenal. I've dealt with many vendors, and Margaret was so pleasant to work with and so quick to respond, even on the weekends, since we’re an international, multi-national company. I have no issues or complaints with their project management.

What did you find most impressive about them?

I highly recommend them. We’re excited about our relationship and the work they’ve done because we’re happy with the result. We have two phenomenal brand names that we can build a massive company around. As a startup, we knew our brand and name were important, so we didn’t mind making the investment. We were impressed with Margaret's process, her responsiveness, and the way she handled her group coming up with the names. She empowered us and helped educate us from a linguistics standpoint, understanding how a name sounds, the syllables, and comparing it to other names and brands inside our space. She did an excellent job and helped us make good decisions.

Are there any areas they could improve?

We had such a good experience. That’s why I picked her again. I did a project with her less than two months later with our other brand. If I ever start another company, I’ll go to her and invest in the process again.

BACKGROUND

Introduce your business and what you do there.

I am the founder of and broker for a real estate company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with River + Wolf?

We needed a name for our new brokerage—ideally one that we could nationally trademark.

SOLUTION

What was the scope of their involvement?

The process started with a phone call. We then filled out a document that detailed the different naming styles we liked, our key communications and other relevant information. Using this as their blueprint, River + Wolf developed an amazing presentation of widely varying names. It was my first time working with a firm for thinking of a business name, so I didn’t know what to expect. The names were presented in a PowerPoint deck, one name per slide. Each name came with their rationale behind the name. We then selected a number of names for trademark screening.

The name we ended up selecting is “The Address”—a perfect fit with our interest in buying and selling quality homes, and the all-important concept of “location, location, location.”

How did you come to work with River + Wolf?

This was my first collaboration with a naming agency. I didn’t even know that this service existed. I found River + Wolf through a Google search. I believe they responded to a thread we started about real estate and brokerage names. I went to their website and spoke at length to Margaret [Founder and Chief Creative] before committing.

How much have you invested with River + Wolf?

The cost was $10,000 and it was worth every penny.

What is the status of this engagement?

We started working with River + Wolf in January 2017. The name development was completed in less than a month, excluding the trademark registration process.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I can’t mention any metrics because we’re a startup; we didn’t have a tangible history before the naming project. The feedback for the brokerage name itself has been amazing — everyone loves it. People immediately grasp how it ties in with what I wanted for the company.

How did River + Wolf perform from a project management standpoint?

Margaret was my main point of contact. They exceeded expectations in terms of project management. For status updates, we mainly communicated through email and phone.

Are there any areas River + Wolf could improve?

Not within my experience.

BACKGROUND

Introduce your business and what you do there.

RJR Engineering is a SDVOSB (Service-Disabled Veteran-Owned Small Business) multidiscipline engineering firm which also offers civil materials testing, non-destructive examinations and field inspection services for bulk storage tanks, on behalf of industrial clients. My role is director of marketing and business development, and I’ve been with the company since January 2017.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with River + Wolf?

One of the goals which came out of our leadership meeting in 2016 was the need to rename the company based on a number of internal changes, which included new service offerings, a new office opening, a change in culture, and a focus on growth. I was hired to lead the renaming and rebranding efforts, as well as drive the firm’s business development process. Renaming the firm, was not a task we could handle in-house, so I needed to find experts who guide us through this process. RJR is a unique firm, so I needed to find the right naming company to match our unique naming problem.

SOLUTION

What was the scope of their involvement?

Before we ever got started, Margaret very clearly defined the process we would follow. And as such, we knew upfront our responsibilities and the proposed timeline.

River + Wolf sent us an initial information gathering survey, in order to define who we were and our needs. I distributed the form internally to members of the leadership team. I collected their responses and forwarded them to River + Wolf. From there, they did some analysis, distilling the information into one creative brief, which was returned to us for approval.

Over a period of two weeks, River + Wolf came up with over 70 potential names for us to consider. From those, we narrowed the field to between 20 and 30. We forwarded those to River + Wolf, who gave them to their on-staff attorney, who made an initial review of what was available, what was potentially available, and what was not available. We narrowed that refined list down again to 10-12 names, out of which we chose two, one available and one potentially available.

We had some internal discussions, settled on one name, and sent it again to the lawyer, who ran an initial test and told us it was good to go. He was then hired to file all the necessary documents with the US Patent and Trademark Office.

Later this summer we will be launching the new name of our company, “The Encorus Group.”

How did you come to work with River + Wolf?

I did an extensive review of River + Wolf’s website and clients, but also looked at other firms, primarily on the West Coast, as it seemed, much naming and product identity activity was happening there. I contacted most of the naming firms or our ‘radar’, and in the end, the communication I had with River + Wolf was very encouraging and led to us contracting them for the work. Their responsiveness was one factor in our decision process. I emailed and called River + Wolf, and received replies within a few hours, which was huge to me. When I started this process, I contacted a number of naming firm, in order to get information about the firm and see if we were a good fit, and getting a callback or email reply was painful. Margaret’s responsiveness was phenomenal, and I liked working with one point person. She was always there, attentive to questions, and I liked working that way.

How much have you invested with River + Wolf?

The cost of their work was around $10,000.

What is the status of this engagement?

We contracted River + Wolf in March 2017. We have just greenlighted the lawyer to file our name with the US PTO at the beginning of June, and River + Wolf’s portion of this had been finished two weeks prior, in mid-May.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven’t even launched internally within our own organization, which we plan to do next week. The grassroots surveys and feedback which we received from colleagues in the design industry has been very positive.

How did River + Wolf perform from a project management standpoint?

Margaret was our main contact. She and I were in almost constant daily communication for a couple of weeks. She has been phenomenal in providing feedback. I can send ideas and design concepts to her, and receive very relevant comments for what we’re trying to accomplish. In this regard, it’s been very helpful. They did everything they promised to do, and within the schedule given.

What did you find most impressive about River + Wolf?

Much of it has to do with the responsiveness and attentiveness to our specific goals. The size of the firm works well with us, since we’re also a small business. I haven’t felt like a number in the queue of a designer. I have dealt with the woman who owns the firm, as opposed to some junior account executive, and it’s been important to know that I have access to someone in-the-know.

Are there any areas River + Wolf could improve?

I can’t think of any negative aspects around the service we were provided. Everything was delivered on schedule.

BACKGROUND

Introduce your business and what you do there.

We are a restaurant operator in China, working with KFC, Pizza Hut, and Taco Bell, as well as some other brands. I am the innovation director of the company. I am in charge of restaurant design and product development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with River + Wolf?

Last year, we decided to spin-off our US entity, establish a Chinese company, and have it listed on the US market so that we could attract investments. In order to do that, we needed a US name which could be translated from the Chinese culture and which would be associated with both markets. This is why we reached out to River + Wolf.

SOLUTION

What was the scope of their involvement?

River + Wolf did some research and held interviews with our leadership and management teams, trying to understand the vision and goals of the company. As a restaurant business, we wanted to attract the younger generation, so River + Wolf proposed some categories based on this. We could choose between having a more phonetic name or a more interesting spelling. River + Wolf came back with several rounds of proposals and asked the management team to use the names in sentences as if they were a part of our daily work. Doing so, we started to understand what kind of name we wanted, and which would be most appropriate for our company in the US and China markets.

How did you come to work with River + Wolf?

We had a challenge and needed someone in the US who could help us and who would be able to work with our Shanghai office. We had a choice of large agencies, but we decided that, rather than a firm, we wanted to find a specific person to work with. The time zone and language differences wouldn’t be a problem for us. We got in touch with River + Wolf and asked their principal what kinds of challenges she thought would be encountered by a non-US client. She broke the process down into different phases like naming, legal registration, prescreening, and approval from the US stock market. She gave us the whole picture, which assured us that River + Wolf’s services would be very good.

How much have you invested with River + Wolf?

I would need to look at our contract, but I can say that River + Wolf charged a fair amount of money.

What is the status of this engagement?

We started working with River + Wolf in May 2016. The project was completed in November, in line with our goal. We needed to present our intent to the US Exchange Office in November.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The name that we ended up choosing was one of River + Wolf’s proposals. It’s easily-pronounceable, and it has been well-accepted by our directors and investors. We have 17 regional offices in China, which were all able to adopt the new name overnight. We’ve also moved our headquarters recently, acquiring a new 16-floor building. We’ve placed our new logo on it, so we are very happy with the results, both internally and as they pertain to investors.

How did River + Wolf perform from a project management standpoint?

River + Wolf is a very disciplined group. Margaret Wolfson [Founder & Chief Creative, River + Wolf] managed the whole process and gave us a critical path, with a few major checkpoints. The timeline has been managed well.

The payment needed to be transferred from Shanghai to New York, which took some time. Despite this, River + Wolf did not halt the process.

What did you find most impressive about River + Wolf?

River + Wolf did not only provide a solution but also made us aware of the risks which came along with it, giving us the ability to be prepared. There is no one perfect answer, but there are better and worse ones. River + Wolf gave us a few good options to think about and helped us think ahead of things. They went the extra mile, which is what we like about River + Wolf.

Are there any areas River + Wolf could improve?

River + Wolf is a very small practice in New York. For working with international clients, they need to find appropriate resources for understanding and translating the culture, tones, and manners. The team would need to be more diverse for these situations.

BACKGROUND

Introduce your business and what you do there.

I’m a director of innovation for a consumer products company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with River + Wolf?

We needed to name a new product.

SOLUTION

What was the scope of their involvement?

I contacted them with a very simple brief to help me develop a name for a new product we were creating. The deliverable was a list of names that I would take to our lawyers to get trademark and legal approval. It was pretty straightforward.

How did you come to work with River + Wolf?

I found them through a Google search. They were mentioned in some articles I read, so I looked at their website and liked what I saw. I called them and had a brief conversation. I concluded that they would be the right agency to brief.

How much have you invested with River + Wolf?

I think it was about $15,000.

What is the status of this engagement?

We started working together in September of 2016, and the project was complete in October of that year. It was a five-week project.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It’s very subjective, and we did not use one of the names they provided for us. We ended up using a name that we came up with internally.

How did River + Wolf perform from a project management standpoint?

The project management was very strong. The process was very well-defined, clear, and on time. We used email, phone, and Skype to communicate.

What did you find most impressive about River + Wolf?

I think it’s that naming is their expertise. Other providers do a host of other things—naming is usually a small part of bigger projects—whereas, for River + Wolf, it’s their bread and butter.

Are there any areas River + Wolf could improve?

They took off on some creative directions that were a little off-brief.

What tips or recommendations could you share that might increase the likelihood of success with River + Wolf?

Maybe to have some early check-ins before the first presentation, to make sure everything is going in the right direction.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a multi-family investment company. We invest in apartment complexes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with River + Wolf?

We were rebranding and renaming the company. I used their services to come up with a new name.

SOLUTION

What was the scope of their involvement?

The process involved an intake form first, and then a follow-up meeting to review the form and get any needed clarification. We had the first round of names within a week or two, then had an hour-long meeting to discuss those names. Then we had a second round of names. From those two rounds, we were able to identify a name. We had the option of stopping with round one, but we opted to continue to round two. The names were of such high quality in round one, and we were curious to see how much better they could get in round two with more specific feedback.

We only had them work on the name, but they referred us to one of their contacts for a logo. They also put us in touch with the trademark company they use, which was great. We ended up using them to file for our trademark.

How did you come to work with River + Wolf?

We found them on the Internet. They were one of the top-rated companies, and the price point was affordable for a small business like ours.

How much have you invested with River + Wolf?

We spent about $8,000 on their services.

What is the status of this engagement?

We started working together in September of 2016, and the project was completed in November or December of that year.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Everyone loves our name. We’ve only been using the new name for about three months, but there’s already a noticeable difference in how people perceive us.

How did River + Wolf perform from a project management standpoint?

They perform exceptionally well. I was the key point of contact, but we had two other owners providing feedback. They managed us very well. It was a rather seamless process from the intake, through review, and then to completion. We had no issues.

What did you find most impressive about River + Wolf?

They had a good understanding of what we were trying to achieve.

Are there any areas River + Wolf could improve?

I’d like it better if the intake form was a fillable form online, rather than having to fill out a Word document.