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Rill Insights & Design

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Real Insights, Great Products

Rill Insights & Design is a Product/ UX design agency that leverages cutting edge solutions to envision new futures, improve customer experiences, and build products…better!

  • Min project size
    $5,000+
  • Hourly rate
    $150 - $199 / hr
  • Employees
    2 - 9
  • Locations
    Oceanside, CA
  • Year founded
    Founded 2019

1 Locations

  • Oceanside , CA

Service Lines
UX/UI Design
40%
Market Research
20%
Web Design
20%
Corporate Training & Coaching
10%
Product Design
10%
Select Focus Area
CMS Focus
WordPress CMS
100%
Corporate Training & Coaching Focus
Leadership & Executive Coaching
100%
Frameworks and CMS
Other frameworks and CMS
100%
Market Research Focus
Market Research Interviews
25%
Observational Research
20%
Market Analysis
15%
Market Research Data Analysis
15%
Market Research Surveys
15%
Persona Development Services
10%
Product Design Focus
Prototype Design
100%
User Experience Focus
User Research
50%
Usability Testing
40%
UX Strategy
10%
Industries
Business services
20%
Consumer products & services
20%
Information technology
20%
Medical
20%
Arts, entertainment & music
10%
Education
10%
Clients
Small Business (<$10M)
50%
Midmarket ($10M - $1B)
40%
Enterprise (>$1B)
10%

Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate $150 - $199 /hr
Rating for cost 5 /5

What Clients Have Said

Rill Insights & Design offers good value for cost, with clients praising their pricing fit and high-quality deliverables. Projects typically involve 2-5 employees, with successful outcomes like significant growth in ARR and improved product strategies. No specific pricing details were disclosed.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 4 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Rill Insights & Design Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 5.0
  • Cost 5.0
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Exceptional Project Management

    Clients consistently praised Rill Insights & Design for delivering projects on time and within budget. Their responsiveness and ability to adapt to schedule changes were highlighted as key strengths, ensuring client satisfaction.

  • Proven Track Record of Success

    Multiple clients reported significant improvements in key metrics, such as customer satisfaction, active user rates, and annual recurring revenue, showcasing Rill Insights & Design's impact on their businesses.

  • Impressive Workshop Facilitation

    Rill Insights & Design effectively facilitated workshops, providing valuable education and strategic support to startup founders and CEOs, enhancing their confidence and strategic planning capabilities.

  • Sophisticated Feedback Strategies

    The company demonstrated expertise in creating and executing sophisticated product feedback strategies, resulting in actionable improvements and enhanced user experiences for their clients.

  • Expertise in Research and UX Design

    The company was commended for their strong research capabilities, ability to back conclusions with data, and proficiency in UX design. Clients appreciated their methodological approach and actionable insights.

  • Challenges with Technical Execution

    One client noted that while Rill Insights & Design excelled in problem discovery and research, there were practical constraints in product design and architecture that required additional technical expertise for implementation.

Rill Insights & Design Reviews

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Website Redesign & Audir for Healthcare Co

Featured Review
  • Product Design UX/UI Design Web Design
  • Prototype Design
  • $50,000 to $199,999
  • Jan. - Sep. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They were very receptive to our input and that of stakeholders."

Aug 20, 2025
VP of Digital Product Management, Healthcare Co
Anonymous
Verified
  • Other industries
  • Raleigh, North Carolina
  • 1,001-5,000 Employees
  • Online Review
  • Verified

Rill Insights & Design has redesigned a healthcare company's website. The team has audited the existing member site, conducted a heuristic review, performed an analytics audit, and designed a prototype.

UX Research for B2B SaaS Company

  • Corporate Training & Coaching Market Research UX/UI Design
  • Prototype Design
    +5
  • Confidential
  • May - Dec. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"The overall solution direction was accurate."

Nov 2, 2024
Founder, Hauler Hero
Ben Sikma
Verified
  • Other industries
  • San Diego, California
  • 11-50 Employees
  • Online Review
  • Verified

Rill Insights conducted UX interviews and virtual and on-site studies for a B2B SaaS company to identify issues with their product. The team also developed a research framework and shared their findings.

Workshop Creation, Facilitation & Support for Consulting Co

  • Content Writing Services Corporate Training & Coaching
  • UX Strategy
    +1
  • $10,000 to $49,999
  • Jan. - May 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Bryan is a genius when it comes to research and experience design. I haven't met anyone in the industry at his level."
Aug 9, 2024
CEO, Chaos To Clarity
Eric Weiss
Verified
  • Other industries
  • San Diego, California
  • 1-10 Employees
  • Online Review
  • Verified

Rill Insights created and presented a series of workshops for a consulting company's startup accelerator. The workshops taught startup founders how to research, design, and prototype products.

UX/UI Design & Market Research for Healthcare Co

  • Corporate Training & Coaching Market Research UX/UI Design
  • Usability Testing
    +5
  • $10,000 to $49,999
  • Feb. - Dec. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Rill Insights' team has a lot of passion for their work."

Aug 6, 2024
Co-Founder, Vessel Health
Jon Carder
Verified
  • Other industries
  • San Diego, California
  • 11-50 Employees
  • Online Review
  • Verified

Rill Insights reviewed and refined a product evaluation strategy for a healthcare company. The team enhanced the UX, implemented a design process, and built a user base for product testing.

Product & CX Strategy Dev for Print Server Elimination Co

  • Business Consulting Corporate Training & Coaching Product Design
  • Business Process Management Consulting
    +4
  • Confidential
  • June 2022 - Dec. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Rill Insights had a depth of understanding in user research that provided numerous improvements to our team."

Aug 2, 2024
Former VP of Product, Vasion
Ben Brown
Verified
  • Information technology
  • Saint George, Utah
  • 201-500 Employees
  • Online Review
  • Verified

Rill Insights developed a product feedback strategy for a print server elimination company. The team was also responsible for creating a CX strategy and providing a research guide, key training, and support.

R&D & Product & UX/UI Design for Software Company

  • Market Research Product Design UX/UI Design
  • Prototype Design
    +6
  • $10,000 to $49,999
  • Nov. 2020 - July 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Rill Insights' ability to perform market and product research and use data to back their conclusions was impressive."

Aug 19, 2024
CEO, Ribera Solutions
Abish Ghimire
Verified
  • Other industries
  • San Diego, California
  • 1-10 Employees
  • Online Review
  • Verified

Rill Insights provided R&D and product design services for a software company. The team conducted market research, did concept development and testing, designed the UX, and managed the client's product.

Showing 1-6 of 6 Reviews

Our Story

Rill Insights began with a vision to transform the way products are developed, bringing a detail-oriented yet creative approach to research and user experience design.  Over the years, we have grown into a specialized agency, helping businesses create user-centric designs that resonate with their audience. Our mission is to bridge the gap between users and products, ensuring every design decision is backed by robust research and insights.

Meet the Team

Bryan Rill

Bryan RillFounder, CEO

Bryan works professionally as an educator, researcher, experience designer, and operations manager for a range of organizations. He leverages a diverse, global background to deliver insights, catalyze innovation, and design great products.

Lisa Rill

Lisa RillSenior UX Researcher, Content Writer

Trained as a Sociologist with expertise in Aging and Healthcare, Lisa brings her passion for helping others to every project. She is our user research and communications expert, a skilled interviewer, and content designer.

What Sets Us Apart

Expertise

Our team holds advanced degrees with decades of experience conducting research, enabling research operations, delivering impactful insights, and designing great experiences. We continue to bridge academia and industry, bringing best practices to both and relentlessly pursuing innovations.

Values

We are driven by values that are an incredibly important part of how we operate. We stand by four key pillars to success: integrity, empathy, insights-to-action, and enablement. We don't just deliver results with a high standard of excellence. We empower your team to.

Quick Facts

6 Verified Clutch Clients

7 years in business

Tools and Technology

Jira
ClickUp
Notion
Airtable
Confluence
Miro
FigJam
Typeform
Qualtrics
Figma
Adobe Creative Cloud

Commonly Asked Questions

We prefer to work with a small set (3-5) of clients who who we can dedicate our full attention to.

This is up to each client. Typically we have weekly or biweekly syncs to stay aligned. For communication we use Slack, Microsoft Teams, and Google. We deliver monthly progress reports, as well as all outputs defined in the project scope.

We practice co-creation, working closely with clients to understand their needs and work on solutions together. In practice, this means we invite our client to join our research and design efforts, functioning more like an internal team an an external contracted agency that does only what was contracted. We also offer embedded services, supporting clients as members of their team. This is very advantageous to companies who either don't have the resources or need to hire a full time employee. As a result of our approach, our clients benefit not only from the outputs of our work, but also the systems building and enablement that we always provide. Our philosophy is to "Teach a man to fish" rather than encouraging dependency on us. Because your success is our success.

Our Founder, Bryan, meets with every client. The goal is to understand the business outcomes you are trying to achieve and the best methods to help you reach them, within an agreed upon timeline and budget. We meet with key stakeholders to define and align on PO3 (purpose, outputs, and outcomes) of the project. This synchronizes expectations and sets the project roadmap. Once the project plan is in place, we begin the work and setup weekly syncs to stay aligned and collaborate as needed. In parallel we will make sure that we have all the logistics, software access, and sharing folders in place. Every month we review the progress. Together we review the outputs (research findings, strategies, and designs) that aim to improve the effectiveness of your product team and the experience of your customers.

The outcomes depend on the project, but we have never had a "failure." The most impactful research outcomes are clarity and confidence that you are building the right thing and that you are building it right. For product design, the outcomes we guarantee are products that work, pass safety and usability standards, and are delightful. Success metrics we often see include growth in market, reduced churn, improved customer satisfaction, improved retention, and overall business growth. Examples include a 400% growth in ARR over 6 months, a 15% reduction of development rework, and a 20% increase in CSAT within a month of redesigning an existing product.

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Learn More
Verified Client Reviews
6
Overall Review Rating
5
Source
Clutch
Last Updated
August 20, 2025

Business Entity

Business Entity Name Rill Insights LLC
Source Florida Department of State, Division of Corporations
Jurisdiction of Formation Florida
Date of Formation August 18, 2016
Status Active
Last Updated August 21, 2025
ID L16000154819

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated August 21, 2025
Learn More About The Clutch Verification Process

Locations (1)

1818 Blackhawk Avenue Oceanside, CA, United States 92056

2 - 5

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