Rhino Reviews works with businesses to protect their online reputation by growing and leveraging their online customer reviews. We're more than just software. We offer the only done-for-you review generation and reputation management program on the market. Our team acts as an extension of your marketing team to proactive grow your REAL reviews, ensure negative reviews don't hurt you and more.
They work to improve both the external (Google, G2, Capterra, Yelp, FB, etc) as well as internal (Glassdoor, Indeed) reputation and take businesses from a reactive to a proactive position.
Our Results:
An Energy Provider Improve from 1.6 Google Rating and 32 Reviews to 4.4 Google Rating and 400+ Reviews
Increase Reviews from 7 reviews per month to 35 reviews and growing to over 500 Google Reviews while maintaining a 4.8 rating for a Document Storage Company
Successfully removed 17 reviews that violated Google Policy for a Glass Manufacturer
Reinstated Profiles that were incorrectly suspended within 24 hours for multiple clients
Improve Glassdoor and Indeed Rating from below 2.0 to above 4.5 within 6 months
Our Team:
5.0 Rating on Google My Business
Top Reputation Management Firm 2019, 2020, 2021, 2022 on TopSEOs
Mike Volkin SEO MasterClass Course Speaker
Traffic Think Tank (acquired by SEMRush) Panel Expert on Reputation Management
Certified in Reputation Management
Google My Business Product Expert
Why Clients Choose Us:
Our clients love our done-for-you solutions as they do not need another software, like BirdEye or Grade.us, to run and manage. They want to work with a team of experts who will personally watch, respond, and grow their reviews.
We save you time and drive 5-star results to help hit sales and hiring goals by improving their reputation.
Rhino Reviews has helped businesses in a variety of industries: luxury construction, digital, energy, property management, healthcare, retail, hospitality, and education, to help build or repair their online reputation.
Rhino Reviews is noted for good value for cost, with clients highlighting budget-friendly pricing and effective service. Specific project costs were not detailed, but clients consistently praised their pricing alignment with budgets and significant improvements in online ratings.
The team at Rhino Reviews is described as proactive, responsive, and dedicated. Clients appreciate their quick response times and proactive approach to handling reviews and improving online presence.
Room for Reporting Improvement
While Rhino Reviews is praised for their overall service, one client suggested that a consolidated reporting system could enhance transparency and tracking of review activities.
Strong Project Management Skills
Clients consistently commend Rhino Reviews for their organized, timely, and responsive project management. They communicate efficiently via virtual meetings and emails, ensuring that clients are informed and involved in the process.
Valuable Strategic Insights
Rhino Reviews provides valuable strategic insights and suggestions for improvement, helping clients continuously enhance their review strategies and online presence.
Significant Time Savings
Clients report that partnering with Rhino Reviews has saved them considerable time, allowing them to focus on other strategic priorities while Rhino Reviews handles the review processes efficiently.
Proficient in Custom Solutions
Rhino Reviews is noted for their personalized and customized approach to client needs. They tailor their review strategies to align with the specific goals and challenges of each client, which has been highly appreciated.
Outreach & Email Marketing for Lighting & AV Company
Other Digital Marketing
Less than $10,000
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Chelsea is very passionate about what she does and excited about her work."
Feb 28, 2022
VP of Operations, Starlite
Joe Masciangelo
Verified
Arts, entertainment & music
Moorestown, New Jersey
11-50 Employees
Online Review
Verified
A lighting and AV company has engaged with Rhino Reviews for outreach and email marketing. The team manages campaigns in order to reach the target audience, gain Google reviews, and increase online presence.
Rhino Reviews has successfully implemented email campaigns, which has helped the company earn excellent reviews on their Google My Business account. The team effectively organizes quarterly calls over Zoom to discuss campaigns. Overall, their passion for the project is remarkable.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the VP of Operations for a Lighting and AV company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Rhino Reviews, and what were your goals?
We hired Rhino to reach out to our clients and obtain Google Reviews from them to help build our online presence.
SOLUTION
How did you select this vendor and what were the deciding factors?
I met Chelsea from Rhino at a networking event a number of years ago.
Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.
We provide a list of clients who we have worked with since the last review campaign to Chelsea, she reaches out to them vis an email marketing campaign to encourage them to leave their feedback.
How many resources from the vendor's team worked with you, and what were their positions?
We worked with Chelsea only.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
the email campaigns have been successful. With each campaign we gain more positive reviews on our Google My Business site.
How effective was the workflow between your team and theirs?
We have a zoom call once per quarter to discuss how the campaign is going. This is effective.
What did you find most impressive or unique about this company?
Chelsea is very passionate about what she does and excited about her work.
Are there any areas for improvement or something they could have done differently?
We have two brands, ShowSupply.com and Starlite. We have tried a few different ways to accomplish this.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 21-21 of
21 Reviews
Our Story
Chelsea Craig founded Rhino Reviews in 2018 with the mission to provide better service and support for businesses in need. What started as a passion project has evolved into a company that has helped 100s of businesses in a variety of industries.
Rhino Reviews is a woman-owned agency based in Philadelphia PA. Our team is US based, and we span the country from Philadelphia to California to ensure that your reputation is watched and protected every hour of the day.
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