Revamp Consulting

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager at Raya Integration. We’re a system integrator that provides IT solutions and consulting to multiple customers in Egypt and the Middle East. In my position, I'm responsible for developing our business and leading new initiatives inside the company. I also manage software development and consulting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Revamp Consulting?

We needed their expertise in software and business consulting. We were engaged with one of the leading telecommunications operators in the area, and they wanted to split their organization into two units. They wanted to separate their systems and applications without having downtime or issues in data management.

SOLUTION

What was the scope of their involvement?

Revamp Consulting has been helping us with IT strategy and business consulting. Our first project happened in 2021, but we've collaborated on multiple opportunities. Currently, they’re giving us consultancy for one of our customers in the area of e-commerce solutions. Their work involves IT service management consulting and software development. They provide both on-site and off-site services.

What is the team composition?

I work with around four teammates from Revamp Consulting. Sameh is our main point of contact.

How did you come to work with Revamp Consulting?

One of my colleagues in the area recommended them. We tried them in a small assignment, and they showed that they were capable of doing a good job.

What is the status of this engagement?

We started working together in February 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Revamp Consulting has been doing a magnificent job. Our success can be measured in many terms, such as completing the task on time, having a high level of customer satisfaction, and doing things within budget.

How did Revamp Consulting perform from a project management standpoint?

We don’t use any project management tools, but we usually communicate through phone calls, virtual meetings, or even physical meetings.

What did you find most impressive about them?

They’re professionals who understand the industry. They’re honest in their relationships; if there’s something they’re not 100% aware of, they raise the flag in this area. I appreciate their level of honesty and transparency.

Are there any areas they could improve?

They can expand their resources and increase their capacity to cover more projects and assignments.

Do you have any advice for potential customers?

Revamp Consulting is a very good choice if you’re looking for a technology consultant with good experience who you can rely on when dealing with enterprise customers.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and COO of Nefro

Describe what your company does in a single sentence.

E-commerce company specialized in distributing cosmetics

B2B

B2C

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Revamp Consulting to accomplish?

• Digital vision and strategy of the company
• Create professional content for cosmetics including images, writing and all site details
• Integration with my various platforms such as ERP, warehousing companies, shipping companies, electronic payment platforms and government platforms
• Electronic marketing through Google ads, Facebook, TikTok and Instagram ads
• Digital marketing and e-commerce consulting
• Create a craft selling platform using Shopify

SOLUTION

How did you find Revamp Consulting?

Referral

Why did you select Revamp Consulting over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Revamp Consulting were assigned to this project?

20

Describe the scope of work in detail. Please include a summary of key deliverables.

### Scope of Work

#### 1. **E-commerce Platform Development**
   - **Shopify Setup and Customization**: 
     - Configure the Shopify platform for both B2B and B2C operations.
     - Customize themes and templates to align with brand guidelines.
     - Implement mobile-responsive design features.

#### 2. **Integration Services**
   - **Payment Gateway Integration**: 
     - Set up secure payment gateways (e.g., PayPal, Stripe) for seamless transactions.
   - **Third-party App Integration**: 
     - Integrate necessary Shopify apps for inventory management, email marketing, and customer relationship management (CRM).
   - **ERP/CRM Integration**: 
     - Connect existing ERP or CRM systems for streamlined operations and data flow.

#### 3. **Inventory and Order Management**
   - **Inventory Management Solutions**: 
     - Implement systems to track stock levels, automate reordering, and manage supplier relationships.
   - **Order Fulfillment Systems**: 
     - Develop automated order processing workflows to enhance fulfillment efficiency.

#### 4. **User Experience and Design**
   - **User Interface (UI) Design**: 
     - Create an intuitive UI that enhances the shopping experience for both B2B and B2C customers.
   - **Customer Journey Mapping**: 
     - Analyze and optimize the customer journey from landing on the site to completing a purchase.

#### 5. **Performance Optimization**
   - **Website Speed Optimization**: 
     - Implement best practices to ensure fast loading times and optimal performance.
   - **SEO Best Practices**: 
     - Optimize the website structure and content for search engines to improve organic visibility.

#### 6. **Data Analytics and Reporting**
   - **Analytics Setup**: 
     - Integrate tools like Google Analytics and Shopify Analytics to track user behavior and sales performance.
   - **Custom Reporting Dashboards**: 
     - Develop dashboards that provide insights into key performance metrics (KPIs), including sales trends, customer demographics, and inventory levels.

#### 7. **Security and Compliance**
   - **Data Security Protocols**: 
     - Implement security measures to protect customer data and financial transactions.
   - **Compliance Solutions**: 
     - Ensure that all operations comply with relevant regulations, including GDPR and PCI DSS.

#### 8. **Ongoing Support and Maintenance**
   - **Technical Support**: 
     - Provide ongoing technical support for troubleshooting and resolving issues.
   - **System Updates and Maintenance**: 
     - Regularly update software and systems to ensure optimal performance and security.

### Key Deliverables

1. **E-commerce Platform**: A fully operational Shopify store tailored for B2B and B2C sales with custom design and features.
2. **Integrated Systems**: Successful integration of payment gateways, inventory management, and CRM systems.
3. **User Experience Designs**: Completed UI/UX designs that enhance the shopping experience.
4. **Performance Reports**: Initial and ongoing performance reports detailing website analytics and customer engagement metrics.
5. **Security Implementation**: Documented security measures and compliance certifications.
6. **Support Agreement**: A clear outline of ongoing support, including response times, maintenance schedules, and escalation procedures.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

#### 1. **Sales Growth**
   - **Revenue Increase**: Measure the percentage increase in total sales revenue over specified periods (monthly, quarterly, and annually).
   - **Average Order Value (AOV)**: Track changes in AOV to assess the effectiveness of upselling and cross-selling strategies.

#### 2. **Customer Acquisition and Retention**
   - **New Customer Acquisition**: Measure the number of new customers gained within a specific timeframe.
   - **Customer Retention Rate**: Calculate the percentage of repeat customers compared to total customers over a defined period.
   - **Customer Lifetime Value (CLV)**: Assess the average revenue generated from a customer over their entire relationship with the company.

#### 3. **Website Performance Metrics**
   - **Traffic Growth**: Monitor increases in website traffic (unique visitors and page views) using analytics tools.
   - **Conversion Rate**: Track the percentage of visitors who complete a purchase, indicating the effectiveness of the sales funnel.
   - **Bounce Rate**: Measure the percentage of visitors who leave the site after viewing only one page, aiming for a reduction over time.

#### 4. **Marketing Performance**
   - **Return on Advertising Spend (ROAS)**: Calculate the revenue generated for every dollar spent on advertising to measure marketing effectiveness.
   - **Email Campaign Metrics**: Track open rates, click-through rates, and conversion rates for email marketing campaigns.

#### 5. **Customer Feedback and Satisfaction**
   - **Net Promoter Score (NPS)**: Assess customer loyalty and satisfaction by measuring the likelihood of customers recommending your brand to others.
   - **Customer Reviews and Ratings**: Monitor the quantity and quality of customer reviews on the website and third-party platforms.

#### 6. **Operational Efficiency**
   - **Order Fulfillment Time**: Measure the average time taken from order placement to delivery, aiming for reductions in this metric.
   - **Inventory Turnover Rate**: Track how often inventory is sold and replaced over a specific period, indicating how effectively inventory is managed.

#### 7. **Cost Management**
   - **Cost of Goods Sold (COGS)**: Monitor changes in COGS to ensure profitability is maintained as sales increase.
   - **Customer Acquisition Cost (CAC)**: Calculate the cost associated with acquiring a new customer, aiming for reductions as marketing strategies improve.

#### 8. **Technical Performance**
   - **System Uptime**: Measure the percentage of time the e-commerce platform is operational without downtime, aiming for 99% or higher.
   - **Page Load Speed**: Track improvements in page load speed, aiming for under 3 seconds for optimal user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

#### 1. **Agile Methodology Adoption**
The project management team utilized Agile methodologies, which allowed for flexibility and adaptability throughout the project lifecycle. They broke down the e-commerce implementation into manageable sprints, each focusing on specific deliverables and allowing for continuous feedback.

#### 2. **Initial Planning and Requirement Gathering**
At the outset, the project team conducted thorough requirement gathering sessions to understand your business objectives, user needs, and technical specifications. This foundational work ensured that the scope was clearly defined, with a detailed project roadmap outlining key milestones and deliverables.

#### 3. **Regular Communication and Collaboration**
The team established regular communication channels, including daily stand-ups, weekly progress meetings, and bi-weekly sprint reviews. This open line of communication fostered collaboration and allowed for quick identification of any issues or changes needed in the project scope.

### Delivery on Time

#### 1. **Adherence to Timelines**
The project was delivered on time due to meticulous planning and prioritization of tasks. Each sprint had clear objectives and deadlines, and progress was tracked using project management tools (Jira). This enabled the team to stay focused and accountable.

#### 2. **Risk Management**
The team proactively identified potential risks early in the project. By anticipating challenges, they were able to create contingency plans, which minimized delays and ensured that the project stayed on schedule.

### Managing Scope Changes

#### 1. **Responsive to Change**
When changes in project scope occurred—whether due to evolving business needs or market trends—the team demonstrated agility by reassessing priorities and adjusting timelines accordingly. They utilized a structured change management process to evaluate the impact of proposed changes on the project.

#### 2. **Stakeholder Engagement**
The project management team involved stakeholders in discussions about scope changes, ensuring that your needs were prioritized. They facilitated workshops to clarify new requirements and assess their feasibility within the existing timeline and budget.

#### 3. **Iterative Development**
The use of iterative development allowed the team to incorporate changes incrementally. This meant that new features or adjustments could be integrated into the project without derailing the entire timeline. Regular feedback loops ensured that the final product aligned with your expectations.

### Problem Containment

#### 1. **Issue Tracking and Resolution**
The team employed an issue tracking system to log any problems that arose due to scope changes. This allowed for swift identification and resolution of issues, minimizing their impact on the overall project timeline.

#### 2. **Retrospectives and Continuous Improvement**
After each sprint, the team conducted retrospectives to review what worked well and what could be improved. This continuous improvement approach enabled them to refine processes and enhance responsiveness to your needs throughout the project.

### Responsiveness to Your Needs

#### 1. **Tailored Solutions**
The project management team made it a priority to understand your company’s unique requirements. They customized solutions based on your feedback, ensuring that the final e-commerce platform met your operational goals and user expectations.

#### 2. **Flexibility and Support**
Throughout the project, the team remained flexible and supportive. They provided regular updates on progress and were always available to address your concerns or questions. This commitment to customer service reinforced a collaborative partnership.

What was your primary form of communication with Revamp Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There are several impressive and unique aspects of the Revamp that implemented my e-commerce project:

### 1. **Agile Expertise**
The company’s deep expertise in Agile project management was particularly impressive. Their ability to adapt to changes quickly and effectively while maintaining a focus on delivering high-quality results showcased their commitment to flexibility and responsiveness.

### 2. **Customer-Centric Approach**
They demonstrated a strong customer-centric ethos by actively engaging with me throughout the project. Regular check-ins, feedback sessions, and open communication ensured that my needs were prioritized and integrated into the development process, fostering a collaborative environment.

### 3. **Innovative Solutions**
The team displayed a knack for innovative problem-solving. They leveraged cutting-edge technology and creative approaches to design features that enhanced user experience and streamlined operations, setting my e-commerce platform apart from competitors.

### 4. **Proactive Risk Management**
Their proactive approach to risk management stood out. By anticipating potential challenges and developing contingency plans early in the project, they minimized disruptions and kept the project on track, which is often a critical factor in project success.

### 5. **Strong Technical Competence**
The company exhibited a high level of technical competence, evident in their seamless integration of various systems and tools. Their knowledge of Shopify and related technologies facilitated a smooth implementation process, ensuring a robust and scalable e-commerce platform.

### 6. **Commitment to Continuous Improvement**
Their dedication to continuous improvement was commendable. Through regular retrospectives and iterative development, they not only refined their processes but also enhanced the final product based on real-time feedback.

### 7. **Focus on Data-Driven Decisions**
The emphasis on data analytics and performance metrics was unique. By setting up comprehensive tracking and reporting systems, they empowered you with insights to make informed decisions about marketing, inventory management, and customer engagement.

### 8. **Exceptional Support and Training**
Post-launch support and training for your team were standout features. They provided thorough documentation and resources, ensuring that my staff felt confident managing the platform independently.

### Conclusion
Overall, the combination of Agile expertise, customer focus, innovative solutions, and strong technical skills made this company a standout partner in implementing my e-commerce project. Their holistic approach delivered a successful outcome and established a solid foundation for my business's future growth.

Are there any areas for improvement or something Revamp Consulting could have done differently?

### Recommendation for Revamp Consulting

I recommend that Revamp Consulting place a stronger emphasis on marketing themselves and their services. During my experience working with them, I was thoroughly impressed by their skills and expertise, but I realized that their visibility in the market may not reflect their true capabilities.

If I had not previously collaborated with them on other projects or received recommendations from other satisfied clients, I might not have recognized how skilled and distinguished they truly are. 

To enhance their presence and attract more clients, Revamp could consider the following strategies:

### 1. Brand Awareness and Positioning

• Strengthen Online Presence
• Thought Leadership

### 2. Case Studies and Testimonials

• Showcase Success Stories
• Client Testimonials

### 3. Targeted Marketing Campaigns

• Segmented Marketing Efforts
•  Utilizing Social Media

### 4. Networking and Partnerships

• Industry Events and Conferences
• Strategic Partnerships

BACKGROUND

Please describe your company and position.

I am the CEO of an it services company

Describe what your company does in a single sentence.

We are a woman owned business providing IT Staffing Services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Revamp Consulting to accomplish?

• Redo company website

SOLUTION

How did you find Revamp Consulting?

Referral

Why did you select Revamp Consulting over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Revamp Consulting were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work:

• Phase 1: Analysis & Research 
  • Meetings with stakeholders to agree on website structure, layout, sitemap and menus. 
  • A live mock-up will be delivered with the website structure, layout, and menu. 
  • Goals for this phase are: 
    • Clearly articulated mission and vision. 
    • Clear message and consistency across different brand elements. 
    • Clear distinctions between different service lines.
    • Consistent imagery. 
• Phase 2: Construction 
  • Contents (graphics and copywriting) 
    • Porting existing contents 
    • Creating and polishing main contents 
    • Approval of contents by company. 
  • Website features 
    • Supports Chrome and Safari browsers. 
    • Modern look and feel with a full-width slider and a mega menu. 
    • A responsive website i.e. works well on desktop, tablets and mobile phones.
    • CMS, Zero IT engagement for Content administration, with a dedicated UI for site operators and marketers to: 
      • Add and manage news and media. 
      • Manage banner/graphic work. 
      • Post and manage blog articles. 
      • Post and manage event pages. 
    • Ability to search through the website 
    • News & Events page listing all coming and previous events. 
    • Advanced SEO. 
    • Blog feed into main homepage. 
    • Social integration allows users to share company content on their social media outlets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completed website was the measurable outcome.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very timely with deliverables and always were responsive through the process.

What was your primary form of communication with Revamp Consulting?

Email or Messaging App

What did you find most impressive or unique about this company?

Great team to work with.

Are there any areas for improvement or something Revamp Consulting could have done differently?

Revamp was great to work with. They did everything we requested.

BACKGROUND

Please describe your company and position.

I am the Founder of HomeOnTrack.com

Describe what your company does in a single sentence.

Provides project management software for contractors and homeowners for the construction of new homes and remodels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Revamp Consulting to accomplish?

• Design and create software program.
• Create online presence including website and social media
• Continued development and maintenance's

SOLUTION

How did you find Revamp Consulting?

Referral

Why did you select Revamp Consulting over others?

Pricing first our budget, Good value for cost, Referred to me, Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a software program designed for contractors and homeowners to organize their projects. The homeowner uploads ideas and product selections for they contractor. The contractor communicates to the homeowner the project timeline and the deadlines for product selections. The App includes a set-up wizard when the homeowner logs in. It creates room folders for the specific project. When images are uploaded they can enter the cost and can monitor their budget.

A widget allows for random online shopping to selected for download into the appropriate folder. Quotes, orders and invoices can be uploaded. It includes a contact database for all that are involved in the project. A meeting can be scheduled sending an invitation to attendees. A Dashboard gives a overview of the projects timeline progress, budget and upcoming meeting and task. The software is housed on the website where a plan can be purchased and login.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Scope of software design
• Building customized program
• Software testing
• Going live with the App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From start to completion and beyond I've received rapid responses and lots of collaboration. All the guidance was greatly appreciated, my expertise is not in software and my knowledge is limited. Every step of the way I was shown the progress and we didn't move forward with the development until we agreed. The project was delivered on time and on budget.

What was your primary form of communication with Revamp Consulting?

In-Person Meeting, Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

The communication and rapid response and they made everything I asked for happen. I have an extreme amount of trust and confidence in Revamp Consulting. They're first on my list for future projects.

Are there any areas for improvement or something Revamp Consulting could have done differently?

I don't have any suggestions for improvements.

BACKGROUND

Please describe your company and position.

I am the Head Of E-Channels - Digital Banking – Transformation & Innovation of Housing & Development Bank - HDBank, Egypt, Cairo.

Describe what your company does in a single sentence.

Housing & Development Bank (HD Bank) was established as an Egyptian joint stock company in1979. Upon its launch, the key mandate of HD Bank key is to finance moderate housing units to Egypt inhabitants together with a leading role in mending the gap between supply & demand in the real estate market.

Since 2003, HD Bank stepped into a new era witnessing its prime strategic plan, aiming to integrate in the market as a competitive commercial bank. HD Bank targets to be among the best five performing banks in Egypt, as a full commercial bank with core strength in housing real estate. HD Bank has reached (100 ) branches widespread between the lower and upper Egypt depending on the belief of the necessity to make it easier and faster for the clients .

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Revamp Consulting to accomplish?

• Developing a comprehensive digital transformation strategy that aligns with the HDB's overall goals and objectives

SOLUTION

How did you find Revamp Consulting?

Referral

Why did you select Revamp Consulting over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Other

What was the size of Revamp Consulting’s team?

50

Describe the scope of work in detail. Please include a summary of key deliverables.

the scope of work for each of the projects in Housing and Development Bank, Delivered by Revamp Consulting as follows:

For the digital transformation project, they:

• conducted an assessment of the bank's existing technology infrastructure and identified areas for improvement
• Developed a comprehensive digital transformation strategy and roadmap that aligned with the HDB's overall goals and objectives
• Implemented new technology solutions to improve our operations and enhance customer experiences, such as online banking and mobile apps
• Provided guidance and support throughout the implementation process to ensure the successful adoption and integration of new technology solutions

For the website development project, they:

• Developed a modern and user-friendly website www.hdb-egy.com that accurately reflected the bank's brand and values
• Conducted user research to ensure the website met the needs and preferences of the bank's customers
• Designed and built the website using best practices for search engine optimization (SEO), accessibility, and mobile responsiveness Integrated the website with the bank's existing systems, such as online banking and customer HDB Reservation portal

For the IT consulting services,they: provided guidance and support to the bank's IT team on a range of issues, including system architecture, security, and data management 

• Conducted assessments of the bank's existing technology infrastructure and identified areas for improvement
• REVAMP CONSULTING improved our backend system performance and reduced downtime by Providing different recommendations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 10% increase in employee productivity
• 15% reduction in operating costs
• 25% decrease sys down

Describe their project management. Did they deliver items on time? How did they respond to your needs?

REVAMP Consulting takes project management very seriously and strives to deliver high-quality work on time, within budget, and to the satisfaction of its clients. the team of experienced project managers utilize best practices in project management methodologies to ensure successful project delivery, including detailed project plans, progress tracking, risk management, and timely communication.

they understand the importance of meeting deadlines and have a proven track record of delivering projects on time while maintaining high standards of quality. When it comes to responding to their client's needs, they are committed to being responsive, proactive, and customer-focused. the team is available to provide support and answer any questions that may arise during the project.

What did you find most impressive or unique about this company?

What I find most impressive about Revamp Consulting is their ability to provide cutting-edge technology solutions. They stay up-to-date with the latest trends and advancements in the industry and are always looking for innovative ways to solve their clients' challenges.

Their team is highly skilled and knowledgeable, which enables them to deliver superior results to their clients." "One of the unique things about REVAMP IT consulting company is their emphasis on collaboration and communication. They work closely with their clients to ensure that they understand their needs and concerns, and then develop customized solutions that meet those requirements.

They are highly responsive and take the time to listen to their clients, which helps to build strong relationships based on trust and mutual respect." "What impressed me most about REVAMP IT consulting company is their focus on delivering measurable value to their clients.

They are highly results-oriented and are committed to delivering tangible business outcomes, such as increased efficiency, reduced costs, and improved productivity. They have a strong track record of success, and their clients consistently report high levels of satisfaction with their services."

What was your primary form of communication with Revamp Consulting?

• In-Person Meeting
• Email or Messaging App

Are there any areas for improvement or something {provider_name} could have done differently?

there were a few instances where we felt that certain deliverables could have been completed more efficiently or effectively we recognize that no project is perfect, and we were very impressed with Revamp Consulting's willingness to address our concerns and make adjustments where necessary. We appreciate their commitment to continuous improvement, and we believe that they have the potential to become even more successful in the future. We would definitely consider working with them again and look forward to seeing how they evolve."

BACKGROUND

Please describe your company and position.

I am a Consultant of Solutia Consulting / on behalf of City of St Paul

Describe what your company does in a single sentence.

The City of Saint Paul’s mission is to integrate equity and inclusion into how we approach all our work. Our vision is to be committed to building an equitable and inclusive city that will shift culture in city processes and policies, eliminate structural inequities, and ensure timely and relevant access to services, resources, support, and opportunity to every person in Saint Paul.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Revamp Consulting to accomplish?

• Re-platform ecommerce website for City of St Paul Print Shop
• Reduce manual processes for print shop by 40%
• Shorten time to complete print job by 25%

SOLUTION

How did you find Revamp Consulting?

• Online Search
• Other

Why did you select Revamp Consulting over others?

• High ratings
• Close to my geographic location
• Pricing first our budget
• Good value for cost

What was the size of Revamp Consulting’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build an ecommerce website for the City of St Paul's print shop. Deliverables included:

• New eCommerce website that integrates to the city's ERP with user friendly user experience

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Deliver new ecommerce experience front end and back end
• Reduce manual ordering steps by 40%
• Reduce order time for customers by 25%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am happy to provide a review for the software revamp Consulting that built an ecommerce website for the City of St Paul's print shop. From my experience working with the website, I found the team at this software development firm to be professional, skilled, and knowledgeable in their work.

The ecommerce website that they developed is user-friendly, visually appealing, and functional. The design and layout are modern, and the site is easy to navigate. The shopping cart system works smoothly, and the checkout process is seamless.

When orders were submitted, the site was designed to send orders into the City's ERP system, which had huge benefits for the print shop and employees at the finance department One thing that impressed me was the attention to detail that the software development firm put into the website's security features. They implemented strong encryption methods, which made me feel confident in the site's ability to protect city residents and other department's financial information.

Overall, I am extremely satisfied with the work that this software development firm has done in creating an ecommerce website for my business. They were responsive to my needs, communicated clearly throughout the project, and delivered a high-quality product that exceeded my expectations. I would highly recommend this firm to anyone looking for professional and reliable software development services. 

What was your primary form of communication with Revamp Consulting?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team took pride in their work and were willing to go above and beyond to get work done and quickly resolve issues as they came up. They also had a lot of experience with integrating to ERP systems, which was a plus for us.

Are there any areas for improvement or something Revamp Consulting could have done differently?

None at this time

BACKGROUND

Please describe your company and your position there.

I'm IT Digital Manger My company is IBNSINA Pharma The Second largest medicine and cosmetics distributing company in Egypt Has 60 branch

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Revamp Consulting?

1. Evaluation current solution
2. Change Solution architecture
3. Development new Solution architecture
4. Support after going live
5. Building new middle wear for integration with ERP infor M3

SOLUTION

How did you select this vendor and what were the deciding factors?

1. Recommendations from friends at the same position level
2. Test by small project
3. Asking some of the companies he worked with about the quality of delivery

Describe the project in detail and walk through the stages of the project.

1. Discovery Phase
   • Evaluation current solution by numbers
   • Compare technology used by other My SQL vs Microsoft SQL linux vs windows server Integration batch solution vs APIs solution
   • Delivery all documents for assessment
2. Design Architecture
   • Design new Architecture
   • Development new architecture
   • Delivery document for new architecture
3. Implantation
   • Using best practices nopcommerce solution
   • Clean architecture
   • Clean code
   • Deployment Testing
4. Going live
   • Consultation with internal team
   • Deployment Liv
   • Support after going live
   • Training and knowledge transfer for internal team
5. Signed off project

How many resources from the vendor's team worked with you, and what were their positions?

8 resources:

• Technology Digital Consultant
• Solution architecture
• Technical Lead
• Three senior developers
• Senior Tester
• Database Administrator

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

• Portal Stability
• Incensing number of customers from 3,000 to 40,000
• Performance is very hi
• Maintenance has become easier
• Increase sales by month

How effective was the workflow between your team and theirs?

In fact, we were working as one team, they were cooperative to the fullest extent outside the limits of the contract, they did not skimp on us with any information or training necessary so that we could receive from them, they are really a wonderful team

What did you find most impressive or unique about this company?

1. Understand business
2. Latest technology
3. Behavior

Are there any areas for improvement or something they could have done differently?

I advise them to continue providing the service with the same quality, competitive price, and respectful dealings

BACKGROUND

Please describe your company and position.

I am the CEO of a retail company 

Describe what your company does in a single sentence.

Fast food and Retail Stores

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Revamp Consulting to accomplish?

• Fix and expand surveillance software solution

SOLUTION

How did you find Revamp Consulting?

Referral

Why did you select Revamp Consulting over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Revamp Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fix and expand features of surveillence system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bugs fixed and stable faster performanceand cloud support

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LEAN Agile practices with one time deliverables and active communications

What was your primary form of communication with Revamp Consulting?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Deliverying quality working software on a timely iterative manner. They showed impressive honesty, Integrity, attention to detail, and flexibility that fit our changing priorities.

Are there any areas for improvement or something Revamp Consulting could have done differently?

We maintained open communications. They continuously ask for feedback and adjust acordingly.

BACKGROUND

Please describe your company and position.

I am the COO of a retail company 

Describe what your company does in a single sentence.

Authorized mobile dealership 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Revamp Consulting to accomplish?

• Revamp an in-house software solution

SOLUTION

How did you find Revamp Consulting?

Online Search

Why did you select Revamp Consulting over others?

Good value for cost

How many teammates from Revamp Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Revamped an in-house software solution for our company to move into the cloud and enhance functionality. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The fully integrated application that was throughly tested 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Reasonable on time delivery and updates.  Available for feedback and discussions.

What was your primary form of communication with Revamp Consulting?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Individualized customer service that worked well for a small company like ours

Are there any areas for improvement or something Revamp Consulting could have done differently?

They addressed any concerns