# Reliable Technology Services Reliable Technology Services Reviews (14), Pricing, Services & Verified Ratings - Verified - 5.0 out of 5 average review rating - 1 connections joined Reliable Technology Services's Network [Visit Website](http://reliabletsi.com) [Get a Custom Proposal](https://clutch.co/profile/reliable-technology-services-0) **Booming Technology, without making IT complicated.** Since 2007, Reliable Technology Services, Inc. has been addressing the critical needs of small and global companies to plant the seed for a secure future. Whether your company is a small business or a large enterprise, we provide you the network solutions and IT support you need to stay connected. Best of all, we answer your questions and explain your options in a language you can understand. Reliable Technology Services has the expertise to help you build a world class business, voice and data network. We are local, Texas based tech firm serving a nationwide clientele, with global reach. Our Vision is to empower businesses success with reliable technology. Our Mission is to provide premium quality technology business solutions with integrity delivered by experienced technology professionals. Our Values are as follows: 1\. Integrity 2\. Excellence 3\. Employee & Team Development 4\. Community Impact 5\. Serving Others ## Company Information - Minimum project size: $1,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 1 Locations: - Frisco, TX (Headquarters) - Founded in 2007 - 1 languages: English ## Services, Focus Areas, Industries, and Clients ### Service Lines - 40% IT Managed Services - 25% Cybersecurity - 20% IT Strategy Consulting - 15% Cloud Consulting & SI ### Focus Areas - Cloud Computing Focus: - 50% AWS Cloud Consulting & Implementation - 50% Azure Cloud Consulting & Implementation - IT Managed Services Focus: - 40% Help desk - 25% Disaster Recovery - 20% Security - 15% Managed Hosting Services - Cybersecurity focus: - 25% Breach Detection & Incident Response - 25% Threat/Attack Simulations - 20% Identity & Access Management - 15% Cybersecurity Expert Testimony - 15% Digital Forensics & Auditing - AWS Consulting Services: - 20% AWS Applications - 20% AWS Development - 20% AWS IoT - 20% AWS Managed Cloud - 20% AWS Migrations - Azure Consulting Services: - 20% Azure Analytics - 20% Azure IoT - 20% Azure Management & Governance - 20% Azure Migrations - 20% Azure Security ### Industries - 10% Business services - 5% Dental - 5% Financial services - 20% Legal - 35% Manufacturing - 10% Non-profit - 5% Real estate - 10% Automotive ### Clients - 60% Small Business (<$10M) - 40% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Reliable Technology Services offers competitive pricing, with projects ranging from $35,000 to $500,000 depending on the client's needs. Clients appreciate the value for cost, citing effective solutions and strong customer service as key benefits. **Most Common Project Size**: $10,000 to $49,000 based on 11 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Managed Services: $10,000 to $49,000 based on 9 reviews - IoT Development: $10,000 to $49,000 based on 1 review - Cybersecurity: $10,000 to $49,000 based on 1 review - IT Strategy Consulting: $10,000 to $49,000 based on 1 review - Other IT Consulting and SI: $10,000 to $49,000 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Reliable Technology Services Review Insights Overall Review Rating: 5.0 - Quality: 4.9 - Schedule: 5.0 - Cost: 4.8 - Willing to Refer: 4.9 ### Top Mentions - Timely (3 mentions) - Communicative (2 mentions) - Great project management (2 mentions) - High-quality work (2 mentions) - Reasonable pricing (2 mentions) - Collaborative (1 mentions) - Detail-oriented (1 mentions) - Easy to work with (1 mentions) - Efficient (1 mentions) - Exceeds expectations (1 mentions) - Flexible (1 mentions) - Helpful (1 mentions) - Innovative (1 mentions) - Knowledgeable (1 mentions) - Proactive (1 mentions) - Professional (1 mentions) - Reliable (1 mentions) - Results-oriented (1 mentions) - Team players (1 mentions) - Unique expertise (1 mentions) ### Review Highlights **Exceptional Network Reliability** Clients consistently praise Reliable Technology Services for providing unmatched network uptime and reliability. Their IT solutions ensure seamless operations, allowing clients to focus on core business activities without concern over network stability. **Proficient in Cybersecurity Solutions** Clients have found Reliable Technology Services highly effective in managing cybersecurity threats. They have successfully protected data and implemented robust security measures, enhancing clients' confidence in their IT systems. **Comprehensive IT Support Services** Reliable Technology Services offers a comprehensive range of IT support services, from hardware and software installations to ongoing maintenance and troubleshooting, meeting diverse client needs. **Overwhelming Reporting** One client mentioned that reporting from Reliable Technology Services could sometimes be overwhelming, suggesting a need for more streamlined and concise reporting processes. **Cost-Effective Solutions** Clients commend the company for delivering cost-effective IT solutions. Their services are described as offering good value for money, with several clients noting financial savings compared to previous providers. **Strong Project Management Skills** The company is recognized for its strong project management capabilities. Clients appreciate their timely delivery, clear communication, and proactive problem-solving approaches, which contribute to successful project outcomes. **Occasional Expertise Gaps** While generally effective, some clients have noted occasional gaps in specific technical expertise. However, these issues are typically resolved, indicating room for improvement in specialized knowledge. **Effective IT Infrastructure Upgrades** The company excels in upgrading outdated IT infrastructures. Clients report significant improvements in network speed and performance, which have facilitated business growth and operational efficiency. **Seamless Communication** The company's communication is highly regarded, with clients noting effective and clear interactions. This seamless communication ensures transparency and client satisfaction throughout engagements. **Impressive Responsiveness and Support** Reliable Technology Services is noted for its quick response times and efficient support. Clients value their ability to address issues promptly, often resolving problems before they escalate, ensuring smooth operations. ### Reliable Technology Services Reviews #### Managed IT Services for Church **The Project** - Services: IT Managed Services - Project size: $200,000 to $999,999 - Project length: Oct. 2020 - Ongoing **Project Summary**: Reliable Technology Services, Inc. provides managed IT services for a church — they’ve revamped their entire IT system, conducting key upgrades to address security issues and boost performance. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Operations Director, Church - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 2, 2022 **Feedback Summary**: Since Reliable Technology Services, Inc. came on board, the client has seen a drastic improvement in terms of network speed and overall business efficiency. The team offers a personal touch in solving the client’s needs by taking full ownership of the project. They’re very dedicated and reliable. ""They know what they’re doing, are good at troubleshooting, and communicate everything that they do ahead of time."" **BACKGROUND** Introduce your business and what you do there. I’m the operations director of a church. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Reliable Technology Services, Inc.? Our current IT system was very antiquated, so we hired them to perform upgrades. **SOLUTION** What was the scope of their involvement? After spending a significant amount of time evaluating our IT system, Reliable Technology Services, Inc. sent us proposals on what it would take to elevate its status. They then revamped our entire system accordingly, installing new hardware and software solutions to address security issues and improve overall performance. What is the team composition? We work directly with Jason (Founder & CEO), who delegates everything we need to his team. He’s also been our primary point of contact. How did you come to work with Reliable Technology Services, Inc.? We engaged with a consultant who brought forth three companies for this project. After extensive interviews with each company, we decided to go with Reliable Technology Services, Inc because they had the best interview. How much have you invested with them? We’ve spent around $500,000.  What is the status of this engagement? We started working with them in October 2020, and our engagement is still ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’ve noticed a significant improvement in our network speed, and they’ve upgraded our hardware systems, specifically our laptops, to keep in step with the continuous growth of our business. Also, we’ve conducted an internal survey to get feedback on our improved system; the results have been very positive. How did Reliable Technology Services, Inc. perform from a project management standpoint? They’ve managed the project very well. They know what they’re doing, are good at troubleshooting, and communicate everything that they do ahead of time — there haven’t been any surprises. Their team has also implemented a ticketing system, which we have full access to and gives us full visibility of every task. Communication is done mainly through phone calls and bi-weekly, in-person meetings to go over any issues. What did you find most impressive about them? Their strongest point is their customer service. We really appreciate Jason for taking the lead on what we’re doing, which just goes to show how dedicated he is to the work, his people, and company. Are there any areas they could improve on? They can do a faster job of learning our business culture, but we can’t hold them entirely accountable for that because it may be our fault as well. Do you have any advice for potential customers? Just be clear and concise about what your needs are. --- #### IT Services & Cloud Consulting for Injury Law Firm **The Project** - Services: IT Managed Services, IT Strategy Consulting, IoT Development - Project size: $10,000 to $49,999 - Project length: Apr. 2021 - Ongoing **Project Summary**: After a cybersecurity attack, a personal injury law firm switched to Reliable Technology Services, Inc. They’ve updated the client’s network and moved it to Microsoft Office 365 to secure their data. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Hart Law Firm - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Mar 1, 2022 **Feedback Summary**: Reliable Technology Services, Inc. has provided an outstanding service — they fixed the urgent situation with ease, supporting the client through the process without any breach of data. Moreover, they’ve exceeded expectations, proving they’re a responsible, organized, and professional team. ""Reliable Technology Services is responsive to our needs, and their solutions are well-thought-out and helpful."" **BACKGROUND** Introduce your business and what you do there. I’m the owner of Hart Law Firm, a personal injury law firm. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Reliable Technology Services, Inc.? We had a cyber attack, and our old firm didn’t know how to handle it. The cybercriminals were able to get to our data. **SOLUTION** What was the scope of their involvement? Reliable Technology Services immediately took to action. They protected our data and evaluated our network. Then, they made the necessary upgrades and changes to put our information into the cloud to a much safer environment and enable us to work from home when we needed it. They installed better malware defense software and changed our data from our local server. The team moved us to Microsoft Office 365, putting our email and open files on the cloud. Overall, we’ve worked with them to protect our data better and make the system easier to use. What is the team composition? I work with around 10 people — there are three lawyers, four legal assistants, and three support technicians. The rest of the people in our office have worked with them to get their individual workstations running. How did you come to work with Reliable Technology Services, Inc.? Another IT vendor recommended them. How much have you invested with them? We’ve spent around $35,000. What is the status of this engagement? We began working with them in April 2021, and they continue to monitor our IT systems, including our workstations, data, and cloud operations to ensure that we’re always secure. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The problems caused by the former IT firm were pretty significant, and they fixed them without any breach of data. They restored the data we had lost and got us to a better environment in a timely manner. Not only did they reach the goal we had in the beginning, but they far exceeded it. Moreover, their support is ongoing, and they’re always very responsible. Reliable Technology Services is responsive to our needs, and their solutions are well-thought-out and helpful. How did Reliable Technology Services, Inc. perform from a project management standpoint? They’ve taken care of all our needs, and they’ve done them on a cost-effective basis. We use MS Teams to meet. We’ve used emails, but now we mainly communicate via phone and video calls. They usually respond immediately — there isn’t even a five-minute wait. What did you find most impressive about them? They know a lot more about the current environment and threats to networks. They can protect us against future problems and reestablish our data without any issues at all. Are there any areas they could improve? No, they know exactly what they’re doing. They fixed our problem and helped us deal with the investigators at the insurance company to understand what had happened — their team was just outstanding. Do you have any advice for potential customers? You should hire them. They’re cost-effective and phenomenal at their job. --- #### Managed IT Services for Audio & Visual Integration Company **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: Apr. 2020 - Ongoing **Project Summary**: An audio and visual integration company hired Reliable Technology Services, Inc. for managed IT services. They're tasked with managing the client's windows servers to host their software in users' platforms. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive VP, Trinity System Integrations Company - Industry: Telecommunications - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 13, 2021 **Feedback Summary**: Reliable Technology Services, Inc. has successfully managed the client's software. They have assured the internal team to handle the aspects of their platform in order to give them time to focus on complex operations. A prompt team, they've communicated well to provide progress updates and feedback. ""The team's flexibility and adaptability to our needs have been impressive throughout the workflow."" **BACKGROUND** Please describe your company and your position there. I'm the owner of an Audio/Visual and Technology integration company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reliable Technology Services, Inc.? We engaged Reliable for the provision and management of remote Windows servers to host our Accounting software in accommodation to our various user platforms and OS. **SOLUTION** How did you select Reliable Technology Services, Inc., and what were the deciding factors? Reliable was referred to us by our Executive Coaching team at REF Dallas. Describe the project in detail and walk through their service package. They helped us move our software over to their servers and had us up and running seamlessly over a weekend. They continue to manage the regular updates and performance of our remote access and our software they host. How many resources from the Reliable Technology Services, Inc. team worked with you, and what were their positions? Their CEO was our original point of contact. Since original introduction, their Services Delivery Manager, Engineer, and other members of their system support staff have assisted us in our journey with them. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Reliable has helped us manage some pain points with our software provider that leave us hanging from time to time. Reliable has given us peace of mind that the aspects of the physical software management they control are going to be taken care of so we can focus on other things that are critical to our operation. How effective was the workflow between your team and theirs? They have been great with communication. Always responsive and turning around a resolution to any need we have. What did you find most impressive or unique about this company? The team's flexibility and adaptability to our needs have been impressive throughout the workflow. Having a nice streamline solution at a very competitive price point has made it a very comfortable journey. Are there any areas for improvement or something they could have done differently? Not that we've seen so far. --- #### Managed IT Services for Nonprofit Christian Organization **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Feb. 2020 - Ongoing **Project Summary**: Reliable Technology Services, Inc. handles the managed IT services needs of a nonprofit Christian organization. The team is responsible for designing and implementing the new network infrastructure. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Manager, LIFE Outreach International - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Nov 19, 2021 **Feedback Summary**: After Reliable Technology Services, Inc. integrated and simplified the network, the speed has doubled from before. The team's workflow is seamless, working as if they are part of our organization. Overall, they are understanding, effortless, and collaborative. ""They have taken the time to understand our network in great detail."" **BACKGROUND** Please describe your company and your position there. I am the IT Manager of LIFE Outreach International, a non-profit organization. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reliable Technology Services, Inc.? Our network infrastructure and equipment were outdated. The slow network speeds and outdated technology made it difficult to grow. We hired Reliable Technology to help design and implement the new network infrastructure and equipment allowing us to grow as an organization. **SOLUTION** How did you select this vendor and what were the deciding factors? We've worked with Reliable Technology in the past on smaller projects. We decided to hire them for this large project because we were impressed by the dedication, knowledge, and documentation process. Describe the project in detail and walk through the stages of the project. First, the team at Reliable Technology got a sense of the project's scope and requirements. Next, the team worked on a solid plan to implement the new plan and equipment with minimal downtime. Although the project is still ongoing, we have already seen an increase in network speed and continuity. How many resources from the vendor's team worked with you, and what were their positions? The CEO was our main point of contact. However, there were 3 other network engineers who worked alongside us. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? With the integration of new network equipment and simplified network infrastructure, we have seen our network speed double from our previous speed. How effective was the workflow between your team and theirs? Working with the Reliable Technology team is seamless. They operate within our team as if they were an extension of our staff. What did you find most impressive or unique about this company? They have taken the time to understand our network in great detail. This effort allowed them to correct some of the network flaws as well as implement new ideas and technologies effortlessly with very little downtime. Are there any areas for improvement or something they could have done differently? Working with Reliable Technology has been great for our team and our organization as a whole. Working with Reliable Technology has been great for our team and our organization as a whole. --- #### Managed IT Services for Auto Parts Manufacturer **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: July - Nov. 2018 **Project Summary**: An auto parts manufacturer engaged with Reliable Technology Services, Inc. for managed IT services. The team upgraded the computer systems and cabled the entire plant, setting up and maintaining a new network.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Controller, Bishop International, Inc. - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Nov 17, 2021 **Feedback Summary**: Reliable Technology Services, Inc. seamlessly performed the switchover as planned, leading to a continued partnership. The team conducted weekly meetings, keeping everyone updated on the progress. Overall, it was a worthwhile partnership — their responsiveness and services were truly remarkable. ""They finished our project on time, and the switchover was seamless."" **BACKGROUND** Please describe your company and your position there. I'm the Controller of a Wholesale/Manufacturing of auto parts, cores and deals in scrap. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reliable Technology Services, Inc.? Our company was growing and we were in need of updated and the knowledge to manage out IT services. In addition to upgrading our computer system we also had new cabling for the entire plant. **SOLUTION** How did you select this vendor and what were the deciding factors? We interviewed several different vendors and Reliable has the most to offer for our needs. Describe the project in detail and walk through their service package. They made sure our infrastructure was set up and ready before we switched over live. Everything went smooth from the cabling to setting up the new network. We continued to use Reliable as our IT manages services. How many resources from the vendor's team worked with you, and what were their positions? We had two resources from their company who worked tirelessly on getting our system up and running. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? They finished our project on time, and the switchover was seamless. How effective was the workflow between your team and theirs? We had weekly meetings throughout our project to keep us up to date on their progress. What did you find most impressive or unique about this company? Having this Managed IT services has saved us time and money based on the company we had prior to going with Reliable. Response time is great. Are there any areas for improvement or something they could have done differently? I have no reason to believe anything could have been better than the service we received. --- #### Managed IT Services for Immigration Company **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: Jan. 2019 - Ongoing **Project Summary**: Reliable Technology Services, Inc. has provided managed IT services for an immigration company. The team handles the client's system security, Cloud server, and IT services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sr. Paralegal & Office Manager, Global Crossing Immigration - Industry: Legal - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Nov 9, 2021 **Feedback Summary**: Despite the impact of the pandemic, Reliable Technology Services, Inc. has still managed the collaboration effectively and thoroughly. The team has gone above and beyond to exceed the client's business goals. Their timeliness, personal touch, and expertise in the industry are impressive. ""They manage to do a great job of making the urgent things urgent and accomplishing the important things on time."" **BACKGROUND** Please describe your company and your position there. Sr. Paralegal and Office Manager **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reliable Technology Services, Inc.? Security, Cloud Server including maintenance, ongoing IT services **SOLUTION** How did you select Reliable Technology Services, Inc. and what were the deciding factors? We were introduced to Reliable as a 3rd party vendor and were so impressed with their approach to business that at the end of our contract term we opted to hire them directly to manage all our ongoing IT needs. Describe the project in detail and walk through their service package. We have a data intensive business with offices in 3 countries, and a need for secure storage of client information as well as secure access to the files for employees in all locations. Reliable has been amazing with their attention to detail, their ability to handle urgent needs, and especially their care of prevent interuptions in our operations. I cannot recommend them highly enough. As the office manager, I regularly dodge calls from vendors due to sales tactics; but I never have to do that with Jason and Melinda and their team. They never waste my time and are always making my work easier. How many resources from the Reliable Technology Services, Inc. team worked with you, and what were their positions? Jason, who is the founder and CEO, touches base at least once a quarter. Our trouble tickets are processed via an online system, and normally assigned to Tim, Nick, or Comfort. They are all professional and work together to back each other up and solve things in as timely a manner as possible. Melinda is absolutely wonderful with regard to any billing questions or administrative details. The fact that I know them all personally is indicative of the character of this business. If you have any sort of specialized needs, this is the place to go as they do not try to put a business into a one-sized fits all model, but instead truly address the specifics. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? When the pandemic hit and we had to work from home, it took less than 15 minutes of time for us to implement a strategy to move to working from home. We did not lose a single moment of being able to handle business in transitioning to remote working. We left work one day, and the next everyone was able to log in, on time, from home and access everything needed to perform our jobs. How effective was the workflow between your team and theirs? It's amazing how on-top of things they are.They manage to do a great job of making the urgent things urgent and accomplishing the important things on time. What did you find most impressive or unique about this company? Skills, attention to detail, personal care, and time management Are there any areas for improvement or something they could have done differently? I honestly can't think of any. They really keep communication lines open so they are constantly refining and making everything right as quickly as possible. --- #### Managed IT Services for Software Development Company **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: Oct. 2022 - Ongoing **Project Summary**: Reliable Technology Services provides managed IT services for a software development company. The team has set up the client's firewall and Wi-Fi network, installed Wi-Fi extenders, and offered IT support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Production, Pixel and Texel - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 12, 2025 **Feedback Summary**: Reliable Technology Services' work has led to a reliable network, allowing the client's team to focus on their work. The team has helped the client with a SaaS product issue, managing and fixing the communication. Reliable Technology Services' project management and professionalism are outstanding. ""They're always there when I have a question and have been incredible professional partners for years."" **BACKGROUND** Introduce your business and what you do there.I'm the VP of production at Pixel and Texel, a software development company. We develop custom apps, VR experiences, websites, and backend solutions, delivering innovative in-house digital products and building long-term client relationships since 2011. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Reliable Technology Services?We needed help with our small business growth needs. Specifically, we needed to establish a steady, strong, and safe Wi-Fi network for our team of developers. Each developer used 1–5 devices per project, so we needed a very strong Wi-Fi network. Downtime couldn't happen, and it needed to be secure. **SOLUTION** What was the scope of their involvement?Reliable Technology Services has helped us establish our firewall and Wi-Fi network. They've also provided Wi-Fi extenders and IT support services for our staff.What is the team composition?We've worked with two teammates from Reliable Technology Services.How did you come to work with Reliable Technology Services?We found them through an online search for IT companies that could assist us with our small business growth needs. Reliable Technology Services' staff was exceedingly professional, and their services covered exactly what we needed. I didn't have to worry about being the only tech support.What is the status of this engagement?We started working together in October 2022, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Our internet uptime is unmatched. Our team doesn't worry about our network. Moreover, we were experiencing big difficulties with a SaaS product we were using. Reliable Technology Services' team stepped in to manage the communication and fixing for us, taking a monster task off my plate entirely.How did Reliable Technology Services perform from a project management standpoint?Reliable Technology Services' project management is fantastic. They deliver on time. We communicate via email and phone calls.What did you find most impressive about them?Reliable Technology Services' team is the best. They're always there when I have a question and have been incredible professional partners for years. They understand the high-demand nature of reliable internet in a software business. I haven't had to worry about it since.Are there any areas they could improve?There's nothing they need to improve. --- #### IT Managed Services for Manufacturing Company **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Jan. - Mar. 2025 **Project Summary**: Reliable Technology Services provided IT support for a millwork manufacturing company. The team was responsible for managing the client's IT needs. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** President, Sunnyvale Millwork - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 12, 2025 **Feedback Summary**: Reliable Technology Services successfully met the client's IT needs. The team's responsiveness throughout the engagement was noteworthy. Reliable Technology Services communicated with the client via email and a messaging app. ""The team did fine."" **BACKGROUND** Please describe your company and position.I am the President of Sunnyvale MillworkDescribe what your company does in a single sentence.Manufacture Millwork **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Reliable Technology Services to accomplish?Manage our IT **SOLUTION** How did you find Reliable Technology Services?ReferralWhy did you select Reliable Technology Services over others?High ratingsHow many teammates from Reliable Technology Services were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Managed our IT **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?# of issuesDescribe their project management. Did they deliver items on time? How did they respond to your needs?The team did fineWhat was your primary form of communication with Reliable Technology Services?Email or Messaging AppWhat did you find most impressive or unique about this company?ResponsivenessAre there any areas for improvement or something Reliable Technology Services could have done differently?Nope --- #### IT Services for Law Firm **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: June 2010 - Ongoing **Project Summary**: Reliable Technology Services is providing IT services to a law firm. They resolve technical issues, ensuring all systems are running smoothly. They also provide software installation services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Office Manager, Plunk Smith, PLLC - Industry: Legal - Client size: 11-50 Employees - Review Type: Phone Interview **The Review** — May 9, 2022 **Feedback Summary**: While the work is ongoing, Reliable Technology Services has provided high-caliber IT solutions, which has allowed them to secure a long-term partnership. The team provides quick solutions to problems, and they're very responsive. Overall, their incredible skills allow them to deliver as expected. ""We have the same aggressive attitude towards work and attention to detail when getting work done." " **BACKGROUND** Introduce your business and what you do there. I’m the office manager for a law firm. We close real estate transactions. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Reliable Technology Services? We hired Reliable Technology Services for their IT services.   **SOLUTION** What was the scope of their involvement? If there are issues with our computers, they come in and get our systems back up and running. They're also in charge of the bulk of our software installation, and they've helped us with our two systems. The team runs everything on one system, and they do remote work, too What is the team composition? I’ve worked with at least 4–5 people over the years. How did you come to work with Reliable Technology Services? I met them through my son who was an attorney here in town. What is the status of this engagement? We began working with them in June 2010, and it’s still ongoing.   **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’ve been working with them for a long time, and we’ve always been satisfied with their work. We also consider them our friends. They usually get us up and running again as quickly as we hope to because when our computers are down, our company stops. How did Reliable Technology Services perform from a project management standpoint? They’re very responsive. If something can’t be handled remotely, they come out quickly to help us, which has been invaluable. Overall, things have been fine, and they make sure to speed things up on things we need to accomplish. We usually communicate through email or phone calls – whatever is the quickest. What did you find most impressive about them? We have the same aggressive attitude towards work and attention to detail when getting work done. Are there any areas they could improve? As far as work goes, I can’t find anything they can do differently. Do you have any advice for potential customers? They do a good job communicating on their own. Don’t be afraid to pick up the phone and call someone if you need something in a hurry. --- #### Managed IT Services for HR Outsourcing Company **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Jan. 2018 - Ongoing **Project Summary**: An HR outsourcing company hired Reliable Technology Services, Inc. for managed IT services. They've revamped the client's system, implemented AV and security inlace, and managed maintenance and troubleshooting. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO, Employee Solutions - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 24, 2022 **Feedback Summary**: Reliable Technology Services, Inc. has successfully implemented the needed system that has improved the client's business operations and reduced costs. The team has been responsive to providing progress updates. Their hands-on approach with innovative solutions has stood out in the partnership. ""The team has a direct hands-on approach with innovative solutions."" **BACKGROUND** Please describe your company and your position there. I am the CEO of an HR outsourcing company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reliable Technology Services, Inc.? Our company had outdated, unreliable technology solutions with little to no antivirus monitoring or security. RSI revamped the entire system, put appropriate AV and security inlace as well as ongoing maintenance and trouble shooting. **SOLUTION** How did you select Reliable Technology Services, Inc., and what were the deciding factors? RSI was a recommendation from a personal friend who had done business with them previously. Items such as project timeliness and subject matter expertise were the deciding factors. Describe the project in detail and walk through their service package. The main item was setting up IT infrastructure for an entire new model of business. How many resources from the Reliable Technology Services, Inc. team worked with you, and what were their positions? We worked with several different technical experts all of who coordinated with the CEO who was my direct contact. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? A major success was implementation of a new call center system which improved workflow and decreased costs. How effective was the workflow between your team and theirs? Weekly updates or daily if needed. What did you find most impressive or unique about this company? The team has a direct hands-on approach with innovative solutions. Are there any areas for improvement or something they could have done differently? Reporting is sometimes overwhelming. --- #### Cybersecurity Services for Laboratory Equipment Supplier **The Project** - Services: Cybersecurity - Project size: $10,000 to $49,999 - Project length: June 2021 **Project Summary**: Reliable Technology Services, Inc. provided cybersecurity services for a lab equipment supplier. They handled the setup of security devices, as well as firewall configurations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Laboratory Equipment Supplier - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 22, 2022 **Feedback Summary**: Reliable Technology Services, Inc. successfully put up the client's security devices, which all functioned smoothly. The team worked closely and thoroughly with the client, ensuring every task was done correctly. Overall, they were a reliable and efficient partner. ""They worked closely with me to ensure everything was done correctly."" **BACKGROUND** Please describe your company and your position there. CEO **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reliable Technology Services, Inc.? Firewall and other device configuration and troubleshooting. **SOLUTION** How did you select this vendor and what were the deciding factors? Knowledgeable with equipment we were using and had purchased. Describe the project in detail and walk through the stages of the project. Security devices setup and configuration. How many resources from the vendor's team worked with you, and what were their positions? 2 - Security setup and configuration **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Working as expected How effective was the workflow between your team and theirs? I supervised this personally and the interaction was fast and efficient What did you find most impressive or unique about this company? They worked closely with me to ensure everything was done correctly. Are there any areas for improvement or something they could have done differently? Nothing I can think of it this time --- #### Managed IT Services for Football Factory **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Mar. 2021 - Jan. 2022 **Project Summary**: Reliable Technology Services, Inc. has been managing all of the IT needs of a football factory.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** General Manager, Football Factory - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Jan 10, 2022 **Feedback Summary**: Reliable Technology Services, Inc. has been performing excellently. The client is pleased with their responsiveness and effective workflow.  ""Their response time even during weekends is great."" **BACKGROUND** Please describe your company and your position there. I am a General Manager for a manufacturing company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reliable Technology Services, Inc.? Our company uses Reliable as out outsourced IT services. **SOLUTION** How did you select this vendor and what were the deciding factors? The company was using Reliable when I joined. Describe the project in detail and walk through their service package. Manages all of our IT services How many resources from the vendor's team worked with you, and what were their positions? We work with a number of different folks from their team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The last company I worked for had IT services in house. I was a little reluctant about having this service managed by a 3rd party. I was concerned about response time, etc. I have been extremely pleased with how response Reliable has been. Their service team is extremely knowledgable and always willing to help. How effective was the workflow between your team and theirs? Extremely effective What did you find most impressive or unique about this company? Their response time even during weekends is great. Are there any areas for improvement or something they could have done differently? none --- #### Organizational IT Support for Nonprofit Organization **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: Oct. 2020 - Ongoing **Project Summary**: A nonprofit organization has engaged with Reliable Technology Services in order to provide IT support services for over a year. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Nonprofit Organization - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Dec 1, 2021 **Feedback Summary**: The Reliable Technology Services team processes all of the necessary updates regularly and remotely. The company appreciated how the team responded to all of their inquiries quickly and handled all of their work remotely so that they can focus on their core operations. ""They are quick to respond; able to solve virtually all problems remotely."" **BACKGROUND** Please describe your company and your position there. I am the director of a charitable foundation. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reliable Technology Services, Inc.? Our organization has been Reliable Technology Services for IT support for more than a year. **SOLUTION** How did you select this vendor and what were the deciding factors? Reliable Technology Services came highly recommended from several folks. After a few interviews, we were sold. Describe the project in detail and walk through their service package. We have a small office with a handful of PCs and a server that are managed by Reliable Technology Services. The devices are being actively monitored via installed software, and the company is responsive to any IT issues we have. How many resources from the vendor's team worked with you, and what were their positions? Service technicians are generally on call. We've probably worked with 3-4 different RTS staff. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We get regular alerts that passwords associated with our email addresses might be compromised. Also, software updates are processed remotely. How effective was the workflow between your team and theirs? Phone conversation, combined with remote servicing of our machines makes the process very easy. What did you find most impressive or unique about this company? They are quick to respond; able to solve virtually all problems remotely. Are there any areas for improvement or something they could have done differently? Good, friendly service. Occasionally, it seems the issue is outside the tech's area of expertise, but they're eventually resolved. --- #### IT Management for Supply Chain Company **The Project** - Services: Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: July 2018 - Ongoing **Project Summary**: Reliable Technology Services, Inc. manages a supply chain company's IT operations. These include servers, more than 15 PCs, and their ERP systems. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Operations, Team Golf - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Aug 16, 2021 **Feedback Summary**: Reliable Technology Services, Inc has a highly commendable response time, even with their thoroughness and reliability. They have been helpful by going above their expectations to make sure that the client is taken care of. Overall, the client sees no need for improvement. ""They are very helpful and we feel as if they constantly go above to make sure we are taken care of."" **BACKGROUND** Please describe your company and your position there. VP of Operations Manufacturing and Supply Chain Distribution **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reliable Technology Services, Inc.? Manage all in and remote IT services and processes. Including servers, 15 plus PCs, ERP system etc. **SOLUTION** How did you select this vendor and what were the deciding factors? They were highly recommended by a peer. Describe the project in detail and walk through the stages of the project. Initially a ton of cleanup to get everyone operating on the same versions, clean up data etc . Now ongoing daily, weekly, monthly etc Maintenance. How many resources from the vendor's team worked with you, and what were their positions? Owner of company, two front office staff members and two IT support specialists. More if needed. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Can not say enough great things about the response time and thoroughness of the Reliable team! We had a horrible support company prior to them taking over and they have made my staff's day today so much more efficient. They are very helpful and we feel as if they constantly go above to make sure we are taken care of. How effective was the workflow between your team and theirs? Wonderful! Outstanding and timely service! What did you find most impressive or unique about this company? They go all the way to the bedrock of an issue and rebuild according vs just patch working issues as our previous company did. Are there any areas for improvement or something they could have done differently? Not from our end. --- ## Portfolio & Awards ### Cloud Migration Migrated all local servers to the cloud.  ### Migration of SharePoint Moved all local files to SharePoint. ### Network Migration Project Complete refresh of all firewalls, switches, access points, cabling, and servers; without any outage.  ### Security Stack Refreshed firewalls, endpoint security, and added IPS. Internal and external PEN test with remediation.  ### Storage Infrastructure Referesh Rebuilt old storage and added new storage. ### Email Security Project Added in cloud spam filtering service. ### Onboarding and Remediation PIcked up a new client from another MSP that was Ransomware attacked. Helped restore the entire environment and onboarded as a new client.  ### Outside Network Refresh Replaced all outside network equipment in their datacenters from 1G devices to 10G devices and streamlined the network.  ### Managed IT Services Onboarded client from a previous MSP that was holding the clients information. We were able to help the client retain their information and migrate to new systems.  ### Reliable Technology Services, Inc. Reliable Technology Services, Inc. has been addressing the critical needs of small and global companies to plant the seed for a secure future. Whether your company is a small business or a large enterprise, we provide you the network solutions and IT support you need to stay connected. Reliable Technology Services has the expertise to help you build a world class business, voice and data network. We are local, Texas based tech firm serving a nationwide clientele, with global reach. Our Vision is to empower businesses success with reliable technology. Our Mission is to provide premium quality technology business solutions with integrity delivered by experienced technology professionals. ### Industry Recognitions - #2747 on Inc. 5000 for 2025 - #2979 on Inc. 5000 - Table Host - DFW Technology Prayer Breakfast - 3 Best IT Services in Frisco, TX - High Customer Ratings on SmileBack - CloudTango's Most Reviewed Provider in Frisco, TX - Top Rated IT Services in Frisco, Texas - Top 5 Managed IT Service Providers in Dallas, TX - Fortinet Advanced Partner - Cisco/Meraki Partner - Microsoft Partner - Multi-Certified Team ## Key Clients - https://vendor.clutch.co/vendor/dashboard/portfolio/1942531 ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 11 - Overall Review Rating: 5.0 Last Updated: 2026-07-12T09:05:04Z ### Business Entity - Business Entity Name: Reliable Technology Services, LLC - Source: Texas Comptroller of Public Accounts - Jurisdiction of Formation: Texas - Date of Formation: November 5, 2021 - Status: Active - Last Updated: October 5, 2022 - ID: 0804308063 ### Credit Report Results - International Credit Risk Assessment: Not Rated - Source: Creditsafe - Last Updated: January 1, 2022 ## Locations (1) ### Frisco, TX (Headquarters) - 1518 Legacy Drive, Suite 240A - Frisco, TX 75034 - United States - 10 - 15 employees - Phone: 972-829-5300 ## Connections - Noa Gavin (Pixel and Texel) ## Contact Reliable Technology Services [Send a message](https://clutch.co/profile/reliable-technology-services-0) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/reliabletsi) - [Facebook](https://www.facebook.com/reliabletsi) - [X](https://twitter.com/reliabletsi) - [Instagram](https://www.instagram.com/reliabletechinc/)