IT Managed Services
$200,000 to $999,999
Jan. 2025 - Jan. 2027

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They took the time to understand our business, technology environment, and security needs."

Sep 8, 2026

Founder, InStore Group

Thomas Palombo

Consumer products & services
Charlotte, North Carolina
11-50 Employees
Online Review
Verified

Refresh Technologies, Inc provides IT support to a retail services company. The team is responsible for handling the client's IT needs and supporting their employees.

Thanks to Refresh Technologies, Inc's support, the client has reduced their IT costs by over 25%. The team is organized, responsive, and focused on addressing the client's needs. Refresh Technologies, Inc is also proactive in ensuring the client's security and providing excellent technical support.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of InStore Group

Describe what your company does in a single sentence.

Professional retail services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Refresh Technologies, Inc to accomplish?

We totally rely on Refresh Technology for all things IT and company-wide employee support.

SOLUTION

How did you find Refresh Technologies, Inc?

Referral

Why did you select Refresh Technologies, Inc over others?

Company values aligned

How many teammates from Refresh Technologies, Inc were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

What sets them apart is their exceptional professionalism, responsiveness, knowledge, ease of working with them, and commitment to security.

It is refreshing to work with a company that truly values its customers and takes pride in its services and the quality of its work. Refresh Technology has been a great partner, and I highly recommend Refresh Technology to any business looking for a dependable, knowledgeable, and extremely professional technology company

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduce out IT cost by over 25%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They never miss a deadline. Refresh Technology’s project management has been outstanding. From the beginning, their team has been organized, responsive, and focused on making sure our needs were addressed

What was your primary form of communication with Refresh Technologies, Inc?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed us most about Refresh Technologies was their ability to combine strong technical expertise with exceptional personal service. They took the time to understand our business, technology environment, and security needs rather than offering a one-size-fits-all solution. Their leadership knows how to customize solutions to the customers' needs.

Are there any areas for improvement or something Refresh Technologies, Inc could have done differently?

No, they are on top of things for our company at all times. In fact, they are proactive in ensuring we are secure and the very best in tech support for our employees

RATINGS

5.0

"Refresh Technology has been an outstanding technology partner for our company."

Refresh Technologies, Inc

Empowering SMBs with future-ready tech and human-f

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