Red Rhino

BACKGROUND

Please describe your company and position.

I am the Office Manager of Structural Wear Products Ltd.

Describe what your company does in a single sentence.

We manufacture custom steel parts predominantly for mining and civil use.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Red Rhino to accomplish?

• Increase user ability to contact support direct
• Steam line data
• Reduce support time waits

SOLUTION

How did you find Red Rhino?

Referral

Why did you select Red Rhino over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Red Rhino were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Onboard our company for IT services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

-Users were able to connect with Red Rhino easily for any IT needs, previously needed to go through one manager to communicate with outsourced IT

-Reduced wait times for support

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Above and beyond expectations in quality and time.

What was your primary form of communication with Red Rhino?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

All of the staff are incredibly friendly, helpful, and make you feel apart of the same team. They strive for high-quality work and close relationships, and they achieve that.

Are there any areas for improvement or something Red Rhino could have done differently?

No.