Real Secure IT Infrastructure LLC

BACKGROUND

Introduce your business and what you do there.

I'm the HR and office lead of Capsule Arts and Frames, LLC, an art consultancy company based in Dubai. We create custom art and accessory collections for commercial and residential spaces, offering end-to-end services from curatorial design to installation across the Middle East and Africa.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Real Secure IT Infrastructure LLC to accomplish for your business?

We hired Real Secure IT Infrastructure LLC for IT and data security.

SOLUTION

What was the scope of their involvement?

Real Secure IT Infrastructure LLC has migrated our data to OneDrive and provides managed services and IT support. Their managed services and IT support include network monitoring, help desk support, antivirus, patch management, health checks of devices, and asset management.

What is the team composition?

We work with 2–5 teammates from Real Secure IT Infrastructure LLC.

How did you come to work with Real Secure IT Infrastructure LLC?

Someone referred Real Secure IT Infrastructure LLC to me. I chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with Real Secure IT Infrastructure LLC in July 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Real Secure IT Infrastructure LLC's work has resulted in data consolidation, reduced downtime, improved IT and network security, better visibility on IT reporting, and IT cost management. Regarding cost management, we've achieved predictable costs.

How did Real Secure IT Infrastructure LLC perform from a project management standpoint?

The project has taken longer than expected, but it's not solely Real Secure IT Infrastructure LLC's fault; there are contributing factors. However, we've completed the project.We communicate with Real Secure IT Infrastructure LLC via in-person meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed with Real Secure IT Infrastructure LLC's responsiveness, technical knowledge, and customer service.

Are there any areas they could improve?

Real Secure IT Infrastructure LLC's prices could be more competitive, especially for hardware.

BACKGROUND

Please describe your company and your position there.

Airolink focuses on a wide range from pre-construction services to complete turn-key construction projects.

Having been chosen to construct an array of purpose-built educational structures; we have established ourselves as market leaders within the sector followed by commercial, healthcare, residential and infrastructure projects. Vishnu Balachandran Nair is the Database Administrator of Airolink Building Contracting LLC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Real Secure IT Infrastructure LLC?

Real Secure IT Infrastructure LLC provided Airolink with Software and Hardware Services .

What were your goals for this project?

Goals for this project was to increase the security of the Airolink in a particular timeline with out Affecting the end users/clients.

SOLUTION

How did you select Real Secure IT Infrastructure LLC?

BY Reference from a friend who already had done projects with Real Secure IT Infrastructure LLC.

Describe the project in detail.

Real Secure IT Infrastructure LLC provided Office software requirements such as autodesk ,adobe . Cyber Security upgrades was one of the major changes which took place in Airolink LLC upon discussion with Real Secure . Bitdefender , FortiGate and CCTV security was installed and configured by Real Secure Team . Avaya Telecom was purchased ,installed and configured.

What was the team composition?

Airolink IT infrastructure team of 2 people worked with the Real Secure Team to complete the Project Successfully.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All the projects were completed successfully. Airolink IT team have a better Security system overall with more plans in future with Real Secure Team.

How effective was the workflow between your team and theirs?

Workflow between the 2 IT teams were very easy .Real Secure Team were very understanding of the requirements of Airolink Team and even once the project was finished , they were available 24/7 for any kind of support.

What did you find most impressive about this company?

The knowledge on the Subject with clear understanding of how our Company works and very clear about the changes required for Airolink.

Are there any areas for improvement?

Nothing.

BACKGROUND

Please describe your company and your position there.

Business Development Executive for an industrial construction company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Real Secure IT Infrastructure LLC?

IT Services

SOLUTION

How did you select this vendor and what were the deciding factors?

Online

Describe the project in detail and walk through their service package.

IT Services

How many resources from the vendor's team worked with you, and what were their positions?

5 to 6

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Successful

How effective was the workflow between your team and theirs?

Excellent

What did you find most impressive or unique about this company?

Customer satisfaction

Are there any areas for improvement or something they could have done differently?

There is Nothing to improve. Excellent team and supportive