RaftLabs

BACKGROUND

Please describe your company and your position there.

I'm the Sr. manager for a global technology services company overlooking a major engagement program.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs, and what were your goals?

We wanted to build an enterprise communication app for our upcoming internal event. The app though was limited for the users, developing features like support for audio/video content, two-way video calling and chat amongst users was crucial to it's success. Since we had a fixed timeline to follow, we wanted to work with a partner who understands our challenges and builds custom solution with something as a base to effectively deliver value.

SOLUTION

How did you select this vendor and what were the deciding factors?

Background in building enterprise apps. Understanding about the design usability aspects and sound knowledge of video communication and media expertise.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed iOS and Android app with web based CMS that allowed us to manage the content from the web. These apps were lot similar to combination of zoom + slack. However we had lot of custom tweaks and enterprise workflows which team built for our needs. The core data was on our cloud account.

How many people from the vendor's team worked with you, and what were their positions?

I think there 3 developers, BA and 1 manager involved on an ongoing basis. Founders too were involved whenever required. They would check in with team's progress and approach on timely basis which was great.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

- Project was rolled out on time and quality of the build exceeded our expectations. - Team was able to make quick changes to the system and iterate effectively. - Project helped us save lot of time that otherwise would have spent in email and zoom comunications.

Describe their project management style, including communication tools and timeliness.

They use pretty standard project management tools like Asana, Jira with weekly sprint reviews. Plus most of the team is available on demand basis incase we need immediate support. I loved their responsiveness and clarity of communication.

What did you find most impressive or unique about this company?

Their ability to understand the problem statement and come up with effective solutions was commendable. They were highly proactive and saved us from lot of micro management. Their knowledge about video space and communication is amazing. We as technology company ourselves were impressed.

Are there any areas for improvement or something they could have done differently?

Their documentation could have been better. But again, we don't blame them as were really making changes faster and had really no time at hand for them to work on that.

BACKGROUND

Please describe your company and your position there.

I'm the co-founder of the product

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs, and what were your goals?

We had an idea of building a referral marketing product for marketers. While finding the right team to build this product from the discovery phase till the launch, we came across RaftLabs via their website. After few initial calls, we decided to move ahead with them. They helped us with designing the product, creating a beautiful interface with usability at the center and a scalable server.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were in conversation with 3 different companies for this product. RaftLabs' expertise in the Marktech industry and hence their ability to understand our vision was the deciding factor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting after we both signed the SoW. They first designed the entire workflow using Balsamiq. We had a few back and forth call on this to finalize the flow. Once the flow was finalized, they designed the UI of the app. We gave them feedback on our branding and our taste. Once the UI was signed off, they started tieing it up with the server for us to see the live data. They kept deploying the stable version of the app every Monday for us to review the product and give feedback.

Their team was always active on the Asana tool that they internally use. We were added to their Asana so we can communicate with the team working on our product. We used to have biweekly demo call as well to see the progress and make sure we are on the right track. The product was almost finished 2 weeks before the launch date. The last two weeks were mostly minor tweaks and rigorous testing. Even after the launch, they were always available to help us with any technical issues raised by the customers.

How many people from the vendor's team worked with you, and what were their positions?

1 Front-end Engineer, 1 Back-end Engineer, 1 Full Stack Developer, and a Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched the project in mid-Feb 2021 and so far we have 3500+ paying customers on board. Whenever we had any technical issues raised by the customers, they were always ready to answer & help. They also fixed minor issues and made minor tweaks for the entire month post-launch.

Describe their project management style, including communication tools and timeliness.

They internally had daily stand-ups. I and my team were added to their Asana so we can give our feedback and communicate with them. Their team was very communicative on Asana. We also had a bi-weekly demo where they walked us through the progress and changes that we had requested and agreed upon. There was hardly any need for any ad-hoc calls except when we got closer to the launch.

What did you find most impressive or unique about this company?

Their communication and their ability to understand the product from the business perspective were impressive. In past, we have had bad experiences with other teams where they would stop responding but here no matter what the situation was, they were always communicative. There was one feature in our app which took longer than we had anticipated and affected the timeline.

RaftLabs was very proactive in letting us know about it and explained everything on why we ended up in this situation and what was their plan to make sure the timeline is not derailed and they delivered on it. Also, in past, we have experienced that the engineering team always over-engineered the product and did not focus on the business side of it which cost us a lot in terms of both time and money. That was not the case here which we are glad about. Part of the reason for that was that both the co-founders of RaftLabs are Entrepreneurs at heart.

Are there any areas for improvement or something they could have done differently?

There were a couple of areas where they could have taken a load off our shoulder like... - Mobile App Development - Translations We wanted to build a mobile app as well for our product but they did not have any free mobile app developer on hand. They referred us to another team in India but it was too much for us to handle along with our regular business. We requested them to take the project manager part of it but it didn't work out. Similarly, for the translation part, the translators they had hired had not done a great job of it at least in Spanish.

We had to bring in someone else who worked with their team to help us translate the software to Spanish. The translator they had hired did literal translation which did not make sense when seen in context with the app. But again, I wouldn't blame RaftLabs for it since they hired it from outside and it was not their native language. I could understand it as it was one of the languages I spoke. Regarding Mobile App, I would have been happier if they had taken care of it. If they had, we would have dropped that part of the project.

BACKGROUND

Please describe your company and position.

 I am the owner of a hair salon. 

Describe what your company does in a single sentence.

Hair salon 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RaftLabs to accomplish?

• To build a salon booking platform: a web + mobile app for stylists/staff
• To build a customer-facing web booking flow so salon owners can run bookings, staff, payments, and reporting from one place

SOLUTION

How did you find RaftLabs?

Online Search

Why did you select RaftLabs over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from RaftLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved designing and building Booksmart, a stylist booking and business-management platform, delivered across a stylist/staff app (web + mobile, iOS & Android), a customer-facing web booking flow, and a super admin web panel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The stylist and customer apps delivered a seamless experience across both iOS and Android. Features such as service booking, conflict detection, customer management, KPI dashboards, and service and staff management gave businesses better visibility and control over their day-to-day operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project delivery was managed through regular communication, progress updates, and product demos, giving the client clear visibility into what was completed, what was in progress, and what was coming next.

What was your primary form of communication with RaftLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ommunication was clear, feedback was handled well, and the demos made it easy to stay aligned as the product evolved. Overall, the collaboration felt structured, thoughtful, and focused on delivering something that worked well for both the business and its users.

Are there any areas for improvement or something RaftLabs could have done differently?

The project moved forward smoothly overall, with feedback addressed quickly and changes incorporated efficiently throughout the development process.

BACKGROUND

Please describe your company and position.

I am the Medical Assistant of Bella Skin Institute

Describe what your company does in a single sentence.

Dermatology Medical Office

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RaftLabs to accomplish?

• To build a branded mobile loyalty app (iOS & Android) for our patients to remind the customers to redeem their rewards points

SOLUTION

How did you find RaftLabs?

Online Search

Why did you select RaftLabs over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from RaftLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

QR code check in system

patient movile application

appointment request feature

Notification system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had a greqat start with the app with a lot of engaugement out first week

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We communicated through email and slack. Quickly responsed to our questions. 

What was your primary form of communication with RaftLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They heard and saw our vision and gave us a beautiful app that we and our pts love

Are there any areas for improvement or something RaftLabs could have done differently?

eveything that Raftlabs did was great no need for improvement when they are perfect already!!

BACKGROUND

Please describe your company and position.

 I am the CEO of a software company 

Describe what your company does in a single sentence.

Software development of crm systems

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RaftLabs to accomplish?

• Create appealing design for drm

SOLUTION

How did you find RaftLabs?

Online Search

Why did you select RaftLabs over others?

• Pricing fit our budget
• Company values aligned

How many teammates from RaftLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They were to take an existing application and make it more user friendly and appealing. All design work to return to the client so the client can implement the new design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. If the design is visually appealing 2. If they managed to understand the current design and implement the scheduling complexity

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and communicated daily of progress

What was your primary form of communication with RaftLabs?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed by their communication with me during the whole time including when they would not be working on it due to holidays.

Are there any areas for improvement or something RaftLabs could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Product Lead of a software company

Describe what your company does in a single sentence.

SaaS Platform for Both Mobile and Web

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RaftLabs to accomplish?

• Complete development of the MVP

SOLUTION

How did you find RaftLabs?

• Referral
• Other

Why did you select RaftLabs over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from RaftLabs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Building MVP for Mobile development and web development for SaaS produc which includes ideation, discovery, scoping, until release.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful MVP Launch which has been used by many users

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team has high sense of ownership along with the dedication and willingness to go the extra mile in making sure the project is shipped in a timely manner. Communication is also easy and crystal with the team giving a full support on the changes that are necessary.

What was your primary form of communication with RaftLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were easy to collaborate with. They also had a high sense of ownership.

Are there any areas for improvement or something RaftLabs could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am founder director of Eduonix learning solutions. Our company creates learning and training solutions for working professionals and corporates

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs?

We hire them for our lms platform development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reviewed work of multiple vendors and selected based on expereince in working on a similar kind of project

Describe the project in detail and walk through the stages of the project.

The project involves building a marketplace for instructors to upload and manage their training content which included video, pdfs, docs and source files. The project was done in two phases first involving the front end of the market place for end users and the other for content team to manage the content.

How many resources from the vendor's team worked with you, and what were their positions?

They gave us a manager and a 10 people team including developers, testers and UI experts.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The product was completed in time and we were able to save some costs due to the design changes suggested by the team

How effective was the workflow between your team and theirs?

There were some communication issues in both the teams in some cases but ultimately it was all done properly

What did you find most impressive or unique about this company?

They are really interested in customer success.

Are there any areas for improvement or something they could have done differently?

I think we were able to build a great pipeline and process so it is all good

BACKGROUND

Please describe your company and your position there.

I am the chief of product at a Web3 startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs, and what were your goals?

We needed a webapp to interface with our smart contracts, we consulted with RaftLabs to develop and maintain the webapp.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to RaftLabs from an acquaintance.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was built using Next.JS and Hasura. We conducted 3 week sprints and had daily standup meetings with the team.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 3 engineers, with the lead engineer as our main point of contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The output was an app that was responsive, reliable, and fast. It achieves all the project requirement.

Describe their project management style, including communication tools and timeliness.

We used Slack and Notion to coordinate. The team are reliable and communicative.

What did you find most impressive or unique about this company?

The team has a sense of ownership of the project they are working on, and proposed many iniatives.

Are there any areas for improvement or something they could have done differently?

There were occasional bugs in the releases, but the team are quick to address them.

BACKGROUND

Please describe your company and your position there.

I’m the agile program manager and technical consultant at a leading software consulting and services company. Along with that, I’m a professional coach and consult on technical programs for mentoring and coaching institutions globally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs, and what were your goals?

We were looking for a vendor who can help us build the platform that we internally can use to connect with our mentees for our ongoing coaching and community services.

SOLUTION

How did you select RaftLabs and what were the deciding factors?

As a team, we were looking for a technology provider who is deep into engagement, community, networking, and building solutions for real-time communications. We evaluated a few vendors. With RaftLabs, we saw they had built several projects like ours in the past. Their approach was relatable and we saw a direct fit.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project objective was to build a scalable and modern online mentoring platform that enables organizations like ours to run mentoring activities at scale in a very effective and efficient way Since we are ourselves our professional coaches, we know what parameters are crucial to success.

The engagement started out with the discovery of our existing approach, the design of what the proposed solution could be, and development there on.

How many people from the RaftLabs team worked with you, and what were their positions?

We had 1 UX/UI Designer, 2 full-stack developers, 1 tester and one project manager working with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is ongoing. But in terms of deliverables, the RaftLabs team delivered a whole new UX/UI design for this project in 6 weeks. They started building the cloud-based web application development and were able to deliver the first milestone right on time. All in all, it has been a great engagement so far.

Describe their project management style, including communication tools and timeliness.

Communication was very smooth from the beginning. We had almost 2 catch-ups in a week. Since I’m myself an Agile practitioner, it was easy for me to fine-tune our approach to working with them. We had a few product designers from our end who were guiding the whole thing. So all in all it was great teamwork.

What did you find most impressive or unique about this company?

Their communication and approach are pleasant. The use of project management tools like Asana even simplified the whole engagement. Their team was generally available on slack and easy to work with. The project manager Aditya was amazing. He cleared up most of the things for us on time.

Are there any areas for improvement or something they could have done differently?

The project is still in the process. So far, we have not felt the need for any sort of improvement.

BACKGROUND

Please describe your company and your position there.

I'm internal consultant of a small-med size business consultation services firm predominantly serving financial institutions and financial services

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs?

The company was exploring a range of services to create a massive automation overhaul and strategy aligning with keeping no physical assets and resources. This required rethinking the current business progresses and its storage and to rebuilt a new infrastructure to support the high agility based automated solution.

SOLUTION

How did you select this vendor and what were the deciding factors?

RaftLabs played a pivotal role from design to implementation in giving us the solution which can allow the firm to move in cloud based storage with quickest time to market services for both internal and customer facing usage.

Describe the project in detail and walk through the stages of the project.

The design phase was critical as the CxO team was not highly technically adept and Raftlabs helps with providing a array of solutions and services to choose from, and they also provided extensive business analysis of the problems of current process for its limitations for both time spent and cost incurred.

The implementation was highly collaborative approach with their agile development strategy allowing us to make changes throughout the project life cycle.

How many resources from the vendor's team worked with you, and what were their positions?

The CTO commissioned a focussed team to manage our project and also provided a POC project manager to manage the cost, schedule and changes in the project from start to finish. The CTO himself spent time at different crirical checkpoints to ensure we had the support and quality of service.

He also managed to resolve any concerns or issues we raised along the path of the project to reaffirm the commitment provided in the sales and pre sales engagements.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The automation and cloud migration is successful and we are able to use a highly transparent (Cost) and efficient system which can we can build further with new services and offerings internally and externally. Raftlabs will continue to be our preferred choice of service vendor for creating new cost saving and cloud optimisation effort we plan for coming months.

How effective was the workflow between your team and theirs?

Raftlabs team used extremely efficient tools and solution to ensure coverage and support from its global team. Their support models allowed us to work remotely with same level of collaboration and efficiency despite the lockdown.

What did you find most impressive or unique about this company?

Raftlabs approachs to work with the clients and own their problems, transparency and communication, extremely talented workforce and the strong management team makes them the best vendors in the market for us small-medium sized firms to work with.

I am sure they are very capable of serving any size firm but particularly firms of our size benefits the most with their bespoke solution and ability to work with non technical customers.

Are there any areas for improvement or something they could have done differently?

I think they are great bunch of people and as they are growing leaps and bounds with bigger clientele, I hope they get to continue giving the excellent service that they provide to us.