QA Wolf

BACKGROUND

Please describe your company and position.

I am the Sr Product Manager of a hospitality sales SaaS company

Describe what your company does in a single sentence.

SaaS product focusing on hospitality sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QA Wolf to accomplish?

• Automated QA
• Save the internal team a ton of time and manual work

SOLUTION

How did you find QA Wolf?

Online Search

Why did you select QA Wolf over others?

• High ratings
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We decided to start working for QA Wolf in order to get the team more focused on product and engineering tasks. QA Wolf has provided us with automation testing, round the clock communication/collaboration, and a detailed flexible testing suite that we track on a weekly basis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Bug detection rate
2. Test coverage creation/improvement
3. Ephemeral defect detection & resolution before prod merge

Describe their project management. Did they deliver items on time? How did they respond to your needs?

QA Wolf collaborated with us to create a prioritized testing suite, setting the expectation that they would start on our defined set and order of priority. Because of that sheet, I never had a question on what they were working on or when. They responded to change well and communicated often if they had questions. 

What was your primary form of communication with QA Wolf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Lots of companies do automates testing suites. I like the human aspect of QA Wolf and the automation using Jira. Those 2 things make my experience very enjoyable. 

Are there any areas for improvement or something QA Wolf could have done differently?

As an active user of QA Wolf I'd like to see the portal where tests are created updated a bit for real time updates. Additionally, a public facing roadmap or ideas portal would be awesome. Our account reps always open the floor but it would be cool to see what other QA Wolf community folks are thinking and doing. 

BACKGROUND

Please describe your company and position.

I am the QA Lead of Signix

Describe what your company does in a single sentence.

Software providing secure digital signatures for highly regulated industried

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QA Wolf to accomplish?

• Better coverage of regression testing
• Alleviate burden on internal resources

SOLUTION

How did you find QA Wolf?

Online Search

Why did you select QA Wolf over others?

• High ratings
• Great culture fit
• Good value for cost
• We were looking for a responsive partner and QA Wolf is exactly that.

How many teammates from QA Wolf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Expand the coverage of regression testing using automation of test scenarios. Key deliverables have included:

1. Automated test creation
2. Monitoring test results
3. Adjustment of automation as needed
4. Bi-weekly meetings
5. Weekly summary report 
6. Weekly results report

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Number of daily scheduled test runs
2. Number of tests needing manual intervention
3. Number of bugs identified

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Project management has been great to work with as has the Dev team assigned to us.
• They delivered agreed upon automation tests on time. 
• Basic communications are through Microsoft Teams...and during standard hours, I don't believe I have every had a query not be acknowledged within 10 minutes.

What was your primary form of communication with QA Wolf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• QA Wolf's has partnered with us instead of taking over. They listen to our needs and offer multiple solutions. 
• Once our original plan was accomplished, they have brought to our attention further offerings that we are looking into using.

Are there any areas for improvement or something QA Wolf could have done differently?

Not in my book!

BACKGROUND

Please describe your company and position.

I am the CTO of Vesta

Describe what your company does in a single sentence.

Vesta provides a next-generation mortgage loan origination system for the US market. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QA Wolf to accomplish?

• Automation of end-to-end regression testing
• Automation of specific feature testing
• Automated release validation

SOLUTION

How did you find QA Wolf?

Cold inbound

Why did you select QA Wolf over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from QA Wolf were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

QAWolf provided and continues to provide an automated testing platform where they build and maintained automated end-to-end tests that serve as regression tests. Test cases are defined by our product development team and QAWolf builds and maintains those test cases and notifies the team when any test cases fail in their testing environment. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Automated tests were built that covered the core product scenarios that were important to maintain high reliability on. A platform is provided to monitor and run tests as needed. Alerts are triggered when tests fail or when guidance is required for how tests should be updated when the product changes. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well-structured and provided a clear timeline and guidance on the intermediate deliverables and plan. We have a shared Slack channel and their response rate is always extremely fast at all hours of the day. They are always willing to work with us to find the best solutions to our goals, even if they don't fit in perfectly with their existing infrastructure. 

What was your primary form of communication with QA Wolf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The founding team and employees are all amazing people to work with and align extremely well with the way that Vesta thinks about maintaining overall software quality. 

Are there any areas for improvement or something QA Wolf could have done differently?

No. They’ve been a great partner for us.

BACKGROUND

Please describe your company and position.

I am the Director of Frontend Engineering of BrewLogix

Describe what your company does in a single sentence.

BrewLogix provides technology platforms that connect creators, sellers, and consumers of craft beverages to drive on-premise profitability

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QA Wolf to accomplish?

• Help to ship quality assured code.
• Decrease bugs in production.
• Increase confidence in production code without hiring several more team members.

SOLUTION

How did you find QA Wolf?

linkedin

Why did you select QA Wolf over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Initial meeting, Branding

How many teammates from QA Wolf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

QA Wolf delivers a comprehensive testing solution for BrewLogix that encompasses the entire lifecycle of our applications. They have built extensive test suites for our five standalone applications, seamlessly integrated into our CI/CD pipeline. As we consolidated three of those applications into a unified platform, QA Wolf adapted their test cases to maintain thorough coverage across both existing and new functionality.

On an ongoing basis, they execute the full regression test suite on a regular cadence, providing detailed reporting and proactive communication of any issues uncovered. Their team collaborates closely with ours to continually optimize the testing strategy, prioritize test scenarios based on risk and impact, and ensure the test suite evolves in lockstep with application changes.

When failures occur, QA Wolf delivers timely reports with all the artifacts needed for efficient debugging and resolution. Flaky tests are proactively identified and remediated to maintain a high signal-to-noise ratio. This diligent test maintenance, combined with expert guidance on testing best practices, enables us to move rapidly without sacrificing quality.

In summary, QA Wolf serves as a trusted partner to our development team, providing the testing expertise, execution, and ongoing optimization needed to deliver reliable software at the pace our business demands.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Rapid test coverage ramp-up:  This allowed us to quickly establish a strong foundation of test coverage across our key user flows and functionality. Achieving this level of automated testing in such a short timeframe would have been challenging for our internal team given competing priorities.
• Increased test coverage: Over the course of our engagement, QA Wolf has helped us achieve and maintain test coverage over the majority of our applications, giving us confidence in the quality of each release and allowing us to move faster without increased risk.
• Improved developer productivity: By offloading the majority of manual testing and test maintenance to QA Wolf, our developers are able to focus more of their time and effort on feature work and innovation. We've seen a measurable increase in developer throughput and a decrease in time spent on testing and bug fixing.
• Faster feedback loops: With the comprehensive test suites QA Wolf has built, we are able to get rapid feedback on the quality of each code change. Failures are identified and reported back to our team quickly, often within minutes of a pull request being opened. This fast feedback enables us to catch and resolve issues early before they make it into production.
• Reduced escaped defects: Since partnering with QA Wolf, we've seen a significant reduction in the number of bugs and issues that make it into production. The broad test coverage and regular execution catches regressions and edge cases that may have otherwise slipped through. This has led to a measurable improvement in the quality of the applications we deliver to our end users.
• Increased release velocity: The combination of faster feedback loops, fewer escaped defects, and improved developer productivity has enabled us to ship new features and improvements to our users more frequently. We've been able to move to a weekly release cadence with confidence, knowing each build has been thoroughly validated by our automated test suites.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our assigned QA Wolf team is always on time with their deliverables, and usually ahead of our needs.  Their communication is quality, frequent, and consistent.  They are anything but a passive partnership.  I would describe their response style as a Wall of "We're On It"

What was your primary form of communication with QA Wolf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most services that sound too good to be true start displaying cracks shortly down the line.  QA Wolf is impressive in that they are truly what they appear to be, and more.  Their communication and service are top notch.  They request feedback and improve from it.  The roadmap is genuine and reliable.  QA Wolf is basically the perfect life partner. 

Are there any areas for improvement or something QA Wolf could have done differently?

We'd be nitpicking here: 
The web UI can be opaque for first timers and infrequent users. 

BACKGROUND

Please describe your company and position.

I am the Engineering Manager of Glossi

Describe what your company does in a single sentence.

Create Stunning 3D Renders, Right in Your Browser

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QA Wolf to accomplish?

• Test the quality of our app from the user's perspective
• Automate cycling through our many studio options

SOLUTION

How did you find QA Wolf?

Referral

Why did you select QA Wolf over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Our product allows a user to customize 3D video and photo content for commercial use. The possible combination of available options make manual testing tedious and time-consuming. QA Wolf has provide us with automate solutions to cycling through a vast number of scenarios and options effectively relieving us of this task. 

They have authored over 148 tests to cover some of the following:

• Add & Remove Favorite Exports
• Confirm Shot Loop Playback After Multiple Exports
• No Backdrops available
• Export, Download, and View by Aspect Ratio - Photo - 16x9
• Project loading with incorrect lighting
• Export, Download, and View by Aspect Ratio - Photo - 1x1
• Project loading with incorrect lighting
• Export, Download, and View by Aspect Ratio - Photo - 9x16
• Export, Download, and View by Aspect Ratio - Video - 16x9
• Export, Download, and View by Aspect Ratio - Video - 1x1
• Export, Download, and View by Aspect Ratio - Video - 9x16
• Filter Exports By
• Sort Exports By
• View Collections of Exports
• Etc...

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time: Given the seemingly infinite possiblities our available options provide, one change could and has inadvertently affected quality of our exports. Through QA Wolf's automated tests, when a change is introduced, their existing workflows catch issues manual testing will miss. Our 12+ hour workdays no longer include testing on our own. 

Anxiety: QA Wolf has allowed us to be free to comfortably iterate through our application without fear of the unexpected impact our changes could introduce. This kept us up at night. Now it's only doom scrolling that keeps us up. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are on a 100 test budget but they are quick to let us know when we're close to our max to deprecate older tests to accommodate new requests. We meet monthly for an overall feel for our collaborative efforts but they also respond immediately through Slack. They deliver on time and always respond quickly to our needs.

What was your primary form of communication with QA Wolf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

QA Wolf has a diverse, joyous, and hardworking team. It's always a pleasure interacting with them. They communicate effectively and their creative use of emojis make remote work exciting. 

Are there any areas for improvement or something QA Wolf could have done differently?

They have always been compassionate and flexibile with our unique needs, even if it didn't fit the services they offer. I have no notes, regrets or concerns about their work ethic and methodologies.

BACKGROUND

Please describe your company and position.

I am the CEO of Red Hook Agency

Describe what your company does in a single sentence.

We are a software development consulting firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QA Wolf to accomplish?

To deliver and maintain a suite of E2E tests for a client

SOLUTION

How did you find QA Wolf?

Referral

Why did you select QA Wolf over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from QA Wolf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

QA Wolf delivered a suite of End-To-End (E2E) tests based on our specifications. Once the tests are delivered, QA Wolf actively monitors for failures, filters out false positives or updates the tests if needed, and then alerts us if a bug has been found through automated or manual methods. 

Additionally, QA Wolf's team has a platform that connects directly to our Jira to automatically create issues. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our client's application started with zero automated testing and a lot of risk for every change.  We have now built a test suite that the client can depend on without taking the time to hire an additional team or train the existing team before business value could be realized from automated testing.  

In that time, we have been able to begin training the team to build their own automated testing and continue to leverage QA Wolf for tests that are difficult for the internal team to maintain in a cost efficient way. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've always set great expectations when it comes to timelines and delivered on those processes. They are extremely quick to respond to any need. 

What was your primary form of communication with QA Wolf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to gain business context from an existing application/product with just a few questions is very impressive. 

Are there any areas for improvement or something QA Wolf could have done differently?

I enjoy working with QA Wolf and do not have any critical feedback so far. 

BACKGROUND

Please describe your company and position.

I am the Senior QA Engineer of Vendoo

Describe what your company does in a single sentence.

Vendoo is a leading platform empowering resellers to expand their businesses by providing tools and features that streamline online reselling processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QA Wolf to accomplish?

• Implement automated testing for existing functionalities to ensure consistent and thorough regression testing, thereby reducing manual effort and improving efficiency
• Free up QA resources from repetitive regression testing tasks, allowing them to dedicate more time and attention to testing new features and implementing enhancements.
• Establish a robust testing framework and strategy to achieve comprehensive test coverage, instilling confidence in the quality and reliability of Vendoo's software platform.

SOLUTION

How did you find QA Wolf?

Online Search

Why did you select QA Wolf over others?

• Great culture fit
• Good value for cost
• Tech Stack

How many teammates from QA Wolf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work undertaken by QA Wolf encompassed several key areas to meet Vendoo's objectives:

1. Automate Regression Tests: QA Wolf implemented a comprehensive automated testing framework to cover regression testing for existing functionalities within Vendoo's platform. This involved identifying critical test scenarios, developing automated test scripts, and integrating them into the continuous integration (CI) pipeline for regular execution.
2. Free Up QA Time for New Functionalities: By taking over the responsibility of automated regression testing, QA Wolf enabled Vendoo's QA team to redirect their focus towards testing new features and implementing enhancements. This allowed for faster iteration and development cycles, leading to quicker feature releases and overall improvements to the platform.
3. Ensure Confidence in Test Coverage: QA Wolf worked closely with Vendoo to establish a robust testing strategy aimed at achieving comprehensive test coverage. Through thorough testing practices, QA Wolf instilled confidence in the quality and reliability of Vendoo's software.
4. Best Practices Implementation: QA Wolf provided guidance and expertise on best practices in software testing, including timely bug reporting, structured testing processes, and accountability for test maintenance. Vendoo's team benefited from learning and adopting industry-standard practices, enhancing their overall testing efficiency and effectiveness.

Key Deliverables:

• Automated regression test suite covering critical functionalities of the Vendoo platform.
• Documentation of test plans, test cases, and testing processes.
• Integration of automated tests into the CI pipeline for continuous execution.
• Training sessions and knowledge transfer on testing best practices and process improvements.
• Regular reporting on test results, including identified bugs, test coverage metrics, and recommendations for further enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Test Coverage: Vendoo's test coverage has improved significantly, with the QA Wolf Dashboard indicating that the coverage requests have been fulfilled. Ensuring that automated tests adequately cover critical functionalities.
2. Active Tests and Parallel Runs: The Qa Wolf Dashboard shows the number of active tests and conducts parallel runs, indicating high testing activity and efficiency. This suggests that QA Wolf's automation efforts have enabled Vendoo to scale its testing efforts effectively while minimizing testing time.
3. Bug Management: The Dashboard provides visibility into identified bugs, with total bugs reported. They are constantly sharing any unexpected behavior in our platform, and they can use your reporting tool, in our case Jira, to create the bugs found.
4. Dev Time Saved: The Wolf pack activity section highlights the total of hours saved of developer time, indicating increased efficiency in identifying and resolving issues through automated testing. 
5. Test Suite Overview: The Dashboard provides an overview of Vendoo's test suite, including the number of tests in different categories such as inventory, settings, analytics, and more. This breakdown allows Vendoo to assess test coverage across various areas of the platform and prioritize testing efforts accordingly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

QA Wolf exhibited excellent project management throughout our partnership, consistently delivering items on time and exceeding expectations in their responsiveness to our needs. They demonstrated a proactive approach, always asking the right questions to understand our requirements thoroughly and ensuring alignment with our objectives. 
Moreover, QA Wolf went above and beyond by proactively reaching out when they identified new functionalities in our platform, suggesting ways to incorporate them into our testing strategy. Overall, QA Wolf's project management was exemplary, characterized by professionalism, responsiveness, and a commitment to delivering high-quality results.

What was your primary form of communication with QA Wolf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about QA Wolf was the exceptional quality of their work and the caliber of each engineer on their team. Their dedication to delivering high-quality testing solutions is evident in every aspect of their work, from the meticulous attention to detail in their test scripts to the thoroughness of their bug reports. Each engineer demonstrated a deep understanding of software testing principles and best practices, coupled with a proactive mindset and a commitment to excellence. 

Are there any areas for improvement or something QA Wolf could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Founder & CTO of Arketa

Describe what your company does in a single sentence.

Booking and marketing automation software for fitness professionals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QA Wolf to accomplish?

• Automate UI Tests for Web apps

SOLUTION

How did you find QA Wolf?

Online Search

Why did you select QA Wolf over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from QA Wolf were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with QA Wolf involves setting up the testing environment in Playwright, creating automated end-to-end tests for web applications through a no-code/low-code approach, and integrating these tests into our development pipeline. Key deliverables include a suite of reliable automated tests, detailed test reports for tracking bugs and performance issues, ensuring high-quality web application delivery.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successfully delivered 125 automated tests in under 90 days, demonstrating enhanced testing efficiency and significantly accelerated development cycles for the web application project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were effective and responsive, maintaining on-time delivery of tasks. Communication was primarily through Slack, where they notified us about any test failures and provided weekly updates to showcase progress.

What was your primary form of communication with QA Wolf?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive part was their speed in spinning up tests, quickly creating comprehensive test suites with efficiency and precision.

Are there any areas for improvement or something QA Wolf could have done differently?

They could have been a part of our manual testing process ensuring that features are built properly before shipping

BACKGROUND

Please describe your company and position.

I am the Head of Engineering of Compt

Describe what your company does in a single sentence.

My company offers a perk management online platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QA Wolf to accomplish?

• Decrease the number of defects and bugs
• Ensure we continuously deliver high quality software

SOLUTION

How did you find QA Wolf?

Cold out reach from QA Wolf

Why did you select QA Wolf over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The project's scope with QA Wolf was to have at least 80% automated test coverage of the most critical features of our product implemented in the QA Wolf platform. QA Wolf implemented and delivered all the agreed-upon tests fully and on time, paired with walk-through and onboarding to ensure our team was properly trained to navigate and understand their platform effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The high test coverage and the fact that QA Wolf has caught multiple bugs before they made it into production are just two examples demonstrating the continuous process and great success of QA Wolf.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

QA Wolf delivered the coverage we agreed on on time. They are always very prompt to answer our inquiries and to create new coverage when we need it. We could not ask for better support in this regard!

What was your primary form of communication with QA Wolf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

QA Wolf's way of providing QA as a partner is like nothing I've seen before. Getting test coverage and seeing its results and impact on their platform is easy so we have no hesitation to connect with them when needed. Also, the way the coverage is swiftly added behind the scenes and delivered to us feels like magic!

Are there any areas for improvement or something QA Wolf could have done differently?

In terms of their product and service, and how their team operates, I can't think of anything they could improve. QA Wolf is truly a great partner to work with.

BACKGROUND

Please describe your company and position.

I am the Senior Engineering Manager of a sports software company.

Describe what your company does in a single sentence.

We build software that empowers sports teams to focus on maximising their athletes's performance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QA Wolf to accomplish?

• Increase release cadence and confidence
• Allow the internal dev team to focus on delivering value

SOLUTION

How did you find QA Wolf?

Online Search

Why did you select QA Wolf over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from QA Wolf were assigned to this project?

10+

Describe the scope of work in detail. Please include a summary of key deliverables.

QA Wolf came in to help us build out our E2E suite and maintain the tests so the team could focus on building business logic without the distraction of dealing with flaky tests and false flags. We started with a pilot, where QA Wolf were extremely helpful in identifying areas where tests could be applied, and were able to hit their advertised "80% test coverage in 4 months" target. 

We immediately saw the value in having the wolf pack as part of our SDLC and expanded our test suite and continue to grow it to this day.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The first metric of success was that the 80% in 4 months goal was hit on time. As part of the initial suite of tests we were able to automate the vast majority of what was a manual test suite, which allowed our internal team to dedicate that time back to supporting customers and providing value. The QA Wolf test suite has caught a good number of bugs before they hit production, and the team's confidence in releases has increased significantly since we brought them on board.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team had during the pilot phase the team had a well oiled, battle tested scope of work and the stuck to the schedule religiously. The followed up where necessary and made sure that we were always kept abreast of where the team were at. Since we've passed out of the pilot phase the team have remained extremely proactive, ensuring that any new coverage requests are quickly actioned and any test failures are triaged as soon as possible.

What was your primary form of communication with QA Wolf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The thing I've been most impressed by with QA Wolf is their attitude and proactivity. Any company can and should hit their promised targets, but the way QA Wolf goes above and beyond to do it in a positive way is amazing. Their team sit in a shared slack channel and their response times are always within a few minutes. 

They are always happy to help, and in places where they may not understand the platform, they are keen to learn and share their learnings among the team. There have been many companies I've worked with with good customer service, but QA Wolf are a rare case of being truly great.

Are there any areas for improvement or something QA Wolf could have done differently?

There's not much I would change about QA Wolf, they are a joy to work with. I would love to see them expand their capabilities to cover even more testing areas (eg. mobile testing).