Pumex Computing, LLC

BACKGROUND

Please describe your company and your position there.

The National Investment Center for Seniors Housing & Care (NIC) works to enable access and choice by providing data, analytics, and connections that bring together investors and providers.

As the senior director of corporate communications and marketing, I lead all marketing activities and was accountable for the project we embarked on with Pumex.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pumex Computing, LLC, and what were your goals?

We hired Pumux to develop a new networking portal or “community connector” to help our core constituents build and engage with a professional network during the pandemic when in-person meetings (like conferences and sales meetings) weren’t possible.

SOLUTION

How did you select Pumex Computing, LLC and what were the deciding factors?

We choose Pumux in part because of their strong communication, fast response, and high-quality implementation. We experienced all of those values during our project. Additionally, we found Pumex to be very collaborative with ideas, and they even proposed a different pricing model, that benefited us, based on how the project was developing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The community connector was built using the Salesforce Community cloud and integrated with our Salesforce instance. Features of the portal included logic-based profile and directory management, payment processing, and social/communications networking, along with UI/UX support. We worked in two-week sprint cycles to develop and build, test, demo and deploy each iteration.

This regular cadence of meeting to share requirements, provide updates, and review the development allowed us to ensure we were on course and to move swiftly.

How many people from the Pumex Computing, LLC team worked with you, and what were their positions?

The Pumex team was made up of a variety of disciplines to form a strong team including a Business Analyst, Project Manager, and several developers. Pumex leadership, including Chris Scirpoli, the president, was very involved throughout the project in ensuring its success.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Upon launch, approximately 30% of our typical audience logged into the platform, created a profile, and made connections.

Describe their project management style, including communication tools and timeliness.

Communications were clear and frequent. Working in multiple times zones didn't impede progress or communications. Depending on the purpose of the communications, information was provided in writing, then verbalized. We regularly used video conferencing, a messaging app, and email to stay in touch.

What did you find most impressive or unique about this company?

Their involvement by leadership, consistent, thorough communications, and the quality of development set Pumex apart.

Are there any areas for improvement or something they could have done differently?

n/a

BACKGROUND

Please describe your company and your position there.

I'm the CIO at a medical certification organization certifying over 150,000 individuals worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pumex Computing, LLC?

We needed to add staff quickly in our development staff to accommodate some turnover and increase workload. Additionally we were looking for deeper talent than what was immediately available to the organization.

SOLUTION

How did you select this agency and what were the deciding factors?

Primarily, they offered excellent guidance on the best types of people to help solve the problems we described to them. They demonstrated this through providing flexible terms and very reasonable pricing for the resources we needed. Additionally, their depth of knowledge in the nonprofit space positioned them well to provide further advice as we've worked with them.

Describe the project in detail and walk through the stages of the project.

They have provided a senior developer that we were able to assign almost exclusively to a time-sensitive integration project. They have also provided us with a QA engineer and a BA to help us document and build a more robust automated QA stack that is helping us ship better code.

Describe the recruitment process in detail.

I met directly with the President at Pumex and discussed our business and needs. Next we were able to discuss the contracts and general pricing ranges for the types of skills we needed. Fairly quickly, Pumex was able to shortlist some candidates for us that we brought on-board very quickly.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We have been able to meet our deadlines and build out better documentation and QA workflow for our development team. Some of this work is ongoing, but the quality of the work demonstrated will allow us to keep moving into new areas in the future.

How effective was the workflow between your team and theirs?

The biggest hurdle continues to be our time zone differences. As a fully remote team, our meeting load tends to be high and so often the window of time to work together with the off-shore resources can be limited. But in general, the teams have blended well and provided excellent value for us.

What did you find most impressive or unique about this company?

Their transparency and responsiveness are impressive. It is easy to reach key people within the organization, have meaningful conversations that then lends to better trust and more opportunities for both parties.

Are there any areas for improvement or something they could have done differently?

None. We are really happy with our collaboration.

BACKGROUND

Introduce your business and what you do there.

I'm the chief information officer of a healthcare company; we do certifications for foot and ankle surgeons.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pumex Computing, LLC?

We have a logging system where the surgeons upload the patients they have seen for examination requirements. The site we used for the application was outdated, so we hired Pumex Computing to build a modern, up-to-date application with responsive design and new features within it.

SOLUTION

What was the scope of their involvement?

Pumex Computing, LLC has been doing custom software development for us. It's a platform based on .NET and SQL servers. We signed the contract with the steps laid out and the payment established.

Currently, we are doing user testing on the website.

What is the team composition?

We worked with about seven people from their team, including a project manager, business analysts, a development team, and Antony (CEO).

How did you come to work with Pumex Computing, LLC?

We advertised the position and received about six submissions. We interviewed several companies and picked Pumex Computing based on their proposal and pricing.

What is the status of this engagement?

The partnership began in August 2021, and it's still ongoing. 

How much have you invested with them?

It's a small project; we will end up spending about $65,000.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had the initial round of feedback from the platform's internal and external users, and they were pleased with the design and the features. According to our timelines, they've also been meeting our established milestones of building the different website pieces.

Additionally, their QA process is detailed, their low testing is helpful, and our development team is delighted with their coding work.

How did Pumex Computing, LLC perform from a project management standpoint?

They're amazing with project management; we use in-person meetings, weekly sprint reviews on the code, emails, phone calls, GitHub, Jira, and Microsoft Teams sessions from a communication standpoint. In addition to that, we have monthly calls with their CEO to make sure everything's on time and within the budget.

What did you find most impressive about them?

Their development staff is highly effective in project management, procedures, and achieving deadlines. Overall, they're good at what they do, and if there's an issue, they'll tell us right away.

Are there any areas they could improve?

I don't think there's anything they can improve on — their team is ahead of the curve in achieving our requirements.

Any advice for potential customers?

Have your requirements defined and laid out for them; they're professional, have sound business judgment, and are an excellent development firm, so if you provide that, they'll deliver high-quality work.

BACKGROUND

Introduce your business and what you do there.

I’m the director of web strategy for an association management company. We help nonprofits organize events and provide backend development services, such as developing websites, membership databases, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pumex Computing, LLC?

We needed help with integrating our database into our website and implementing a single sign-on (SSO) feature.

SOLUTION

What was the scope of their involvement?

After defining the scope of the project, Pumex Computing, LLC provided us with a quote and immediately proceeded with the work. They implemented an SSO feature, which allowed people to log in to our WordPress website and member database platform using one password.

What is the team composition?

I worked with two people — Matt (Former VP for Business Development) and Chris (President). The latter was my main point of contact.

How did you come to work with Pumex Computing, LLC?

My boss reached out to them at a conference, where they were demoing their services.

How much have you invested with them?

We spent about $5,000.

What is the status of this engagement?

We worked with them from January–March 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

People could now log in to our website, so we were happy with Pumex Computing, LLC's work.

How did Pumex Computing, LLC perform from a project management standpoint?

Their project management style was great. They completed the project within the original timeline, hitting every milestone along the way. Also, we never had to follow up or double-check work.

In terms of communication, they were very responsive. Whenever I emailed Chris, he always got back to me within a couple of hours. Overall, their team was already ready to help, especially when we needed a quote.

What did you find most impressive about them?

They were always willing to give quotes, listen to our needs, and make an effort to build a good relationship.

Are there any areas they could improve on?

I can’t think of anything.

Do you have any advice for potential customers?

Make sure to come in with all your ducks in a row and be open to their opinion about different things.

BACKGROUND

Introduce your business and what you do there.

I am the executive director of operations for a nonprofit advocacy organization with about 75 staff supporting 40,000 members. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pumex Computing, LLC?

We didn’t have enough in-house resources to help with our development work and needed a third party to assist us. 

SOLUTION

What was the scope of their involvement?

Pumex Computing, LLC has completed several development projects for our organization. They developed our website in Drupal and then our mobile application. Pumex Computing, LLC has also completed some custom PHP coding and provided guidance on improving our IT processes. 

Pumex Computing, LLC has completed several development projects for our organization. They are migrating many of our website properties to Drupal and have rewritten our mobile application. Pumex Computing, LLC has also completed some custom PHP coding and provided guidance on improving our IT processes.

What is the team composition?

I worked with Chris (President), Anthony (CEO), Matt (Former VP Business Development), a project manager, and a primary PHP and web developer. A team of designers and developers worked on the backend during the website development. 

How did you come to work with Pumex Computing, LLC]?

We were looking for a vendor with experience in Drupal and web accessibility for the blind — we needed a company with 508 compliance experience. 

How much have you invested with them?

We’ve invested around $500,000 with Pumex Computing, LLC. 

What is the status of this engagement?

Our engagement with Pumex Computing, LLC began in January 2017, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have any specific KPIs, but the latest platform that ​​Pumex Computing, LLC developed has secured our website; we’ve avoided a number of potential security breaches because of the platform upgrade. Overall, 16 of our 65 affiliate websites have been upgraded to our common platform with a consistently branded look. 

How did Pumex Computing, LLC perform from a project management standpoint?

Pumex Computing, LLC shines when it comes to project management. Our blended PM team communicates via conference calls and email. Internally, Pumex Computing, LLC uses Confluence and Jira to manage our several concurrent projects.

What did you find most impressive about them?

Pumex Computing, LLC’s project management systems ensure that nothing falls through the cracks. They adhere to a PM framework on each project that ensures work is handled consistently. Issues, bugs, and scope changes are tracked until remediation and/or completion.

Are there any areas they could improve?

The current job market makes it difficult to retain talent. Pumex Computing, LLC has lost the occasional team member mid-stream.

Do you have any advice for potential customers?

I’d encourage customers to put their trust in Pumex Computing, LLC to deliver on time and to spec. Also, customers shouldn’t hesitate to utilize Pumex Computing, LLC’s team to help define the parameters of their project. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of G. Prior Technology Consulting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pumex Computing, LLC?

We needed someone to provide us with Salesforce development and support.

SOLUTION

What was the scope of their involvement?

Pumex Computing has been helping us on a variety of tasks within Salesforce including maintenance, custom development, reports, workflows, and extensive web development.

They use WordPress as their primary development platform with HubSpot integration.

What is the team composition?

Over the years, we’ve probably worked with over 30 people from Pumex Computing, including an architect-level web developer, designers, Salesforce architect, Salesforce developer, project manager, and business analyst.

How did you come to work with Pumex Computing, LLC?

I met Pumex Computing after receiving a LinkedIn message from their founder. I then gave them a call to ask about their services and after discussing the budget and timelines, I decided to give their company a try.

How much have you invested with them?

Over the years, we’ve probably invested about $500,000.

What is the status of this engagement?

Our ongoing partnership started in February 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything that they’ve done for us is centered around the efficiency and optimization of their process, and how they enable our customers to make better decisions.

How did Pumex Computing, LLC perform from a project management standpoint?

Their project management system is always on point so I’m very satisfied. They use a JIRA ticketing system which provides me with reports in terms of the progress they’ve made.

What did you find most impressive about them?

What distinguishes them from other providers is their ethics and execution. We trust them to get the job done on time and on budget.

Are there any areas they could improve?

I always feel like the ownership structure listens to my advice and implements them accordingly, so I don’t have any constructive criticism on their process.

Do you have any advice for potential customers?

I would advise knowing what your requirements are in order for the provider to help you integrate them into the project successfully.

Go in the engagement with clear expectations and treat them as partners.

BACKGROUND

Please describe your company and your position there.

I am the COO and my company employs over three hundred staff persons, providing services to almost one hundred and fifty persons.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pumex Computing, LLC, and what were your goals?

We needed to develop an admission application and workflow management system.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reviewed their previous projects, evaluated the content of meetings, and decided that their Program Management work style was in line with our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed WBS and BA Documents for our project due to meeting and documentation review.

How many people from the vendor's team worked with you, and what were their positions?

Their team consisted of the president, someone from engineering, and project directors.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They did an outstanding job compared to several other companies on this project. Everything we needed to understand and consider to develop this project properly was completed with great detail.

Describe their project management style, including communication tools and timeliness.

The WBS project was completed on time. The management style was inclusive and approachable and used a project management communication tool.

What did you find most impressive or unique about this company?

The most impressive thing about the team was their work ethic and dedication to getting the project completed on time. The communication process was excellent.

Are there any areas for improvement or something they could have done differently?

None.